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TROUBLESHOOTING
SMOKE ESCAPING
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Damp wood
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Chimney is not properly dimensioned for the stove
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Is the chimney the right height for its surroundings?
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At rear outlet, check that the flue pipe does not
obstruct the chimney draught
WOOD BURNING TOO QUICKLY
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The air valve are set incorrectly
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Inferior firewood (wast wood, pallets etc.)
SOOT BUILD-UP ON GLASS
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Incorrect secondary airflow setting
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Damp wood
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Inferior firewood (waste wood, pallets etc.)
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Vacuum in the room
EXCESSIVE SOOT BUID-UP IN CHIMNEY
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Poor burning (more air is required)
THE SURFACE OF THE STOVE IS TURNING GREY
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Over-firing (See "Instructions for heating")
POOR HEATING PERFORMANCE OF STOVE
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Damp wood
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Inferior wood quality with low calorific value
SMELL AND SOUND OF THE STOVE
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The lacquer on the stove hardens, when you use the stove for the first time; this can cause an odour. Open a window
or a door for ventilation and make sure that the stove is heated up sufficiently to avoid odours later.
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When heating up and cooling down, the stove may make some clicking noises. These are due to the huge temperature
differences to which the material is exposed and do not indicate any product defects.
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Chimney not drawing properly
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Check if the smoke gas pipe/chimney are blocked
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Vacuum in the room
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The door is opened before the embers have burned down
sufficiently
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The baffle plates are incorrectly mounted or missing
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Too much chimney draught
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Excessive primary air
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Wood pieces too large for lighting
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Chimney not drawing sufficiently
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Damp wood
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Not enough wood
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The baffle plates are not fitted correctly
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