DSC neo TL280E Installation Manual page 14

Trouble Trouble
indication Indicator Digit
No Indication N/A
Yellow LED
N/A
– ON Solid
Trouble LED
02
– 2 Flashes
Yellow LED
05
– 5 Flashes
Yellow LED
06
– 6 Flashes
Yellow LED
07
– 7 Flashes
Yellow LED
08
– 8 Flashes
Yellow LED -
09
9 Flashes
Yellow LED
0C
– 12 Flashes
All LEDs
N/A
flashing
Table 8: Trouble Indications
Possible Causes
Check the power connections between the panel and the
l
communicator.
No Power
Confirm PC-LINK cable is properly installed between communicator
l
and panel.
Confirm that cellular network service is active in the area.
l
Ensure the antenna is securely connected to the radio. Check
l
antenna stub cable is securely connected to the radio.
No Signal
If an external antenna is used, ensure the antenna is securely
l
screwed on to the antenna cable connector. Check external antenna
for damage or open/short.
Check section [382] toggle option[5] is ON (Alternate Communicator
Panel l
Enabled).
Supervision
Ensure the PC-LINK cable between the panel and communicator is
l
Trouble
connected properly (not reversed) and is securely in place.
Confirm that cellular service is available and active in the area.
l
Check all antenna connections.
l
Ensure average radio signal strength is CSQ 5 or higher. (See Table
l
7 ).
Ensure the SIM card is properly inserted into the SIM card holder.
Cellular Trouble
l
Ensure the SIM card has been activated (could take up to 24 hrs after
l
install).
If this trouble persists, relocate the panel (and communicator) or
l
install an external antenna extension kit.
Check with the ISP to confirm Internet service is active in the area.
l
Ensure the Ethernet cable is securely inserted into the RJ45 jack of
l
the communicator and the hub/router/switch.
Check the link light on the hub/router/switch is ON. If link light is OFF,
l
start the hub/router/switch.
Ethernet Trouble
If DHCP is used, ensure that the unit has an assigned IP address from
l
the server. In Section [851] [992] verify a valid IP address is
programmed. If not, contact the network administrator.
If problem persists, replace the Ethernet cable and RJ45 connector.
l
Ensure that the Ethernet path has Internet connectivity.
l
If using a static IP address, confirm that the gateway and subnet mask
l
are entered correctly.
If the network has a firewall, ensure the network has the programmed
l
outgoing ports open (default UDP port 3060 and port 3065).
Ensure that all the receivers are programmed for DHCP or have the
l
Receiver Not
proper IP address and port number.
Available
Ensure the cellular receiver APNs have been programmed with the
l
access point name provided by the cellular provider.
If Common Mode is used, and only one path is initialized while the
l
other path is not successful, generate a manual test transmission over
both paths or power cycle the communicator to recover the 'Receiver
Not Available' trouble.
Receiver
This trouble is indicated when supervision is enabled and the unit is
l
Supervision not able to successfully communicate with the receiver.
If this trouble persists, contact the central station.
Trouble
l
The unit has exhausted all communications attempts to all
l
FTC Trouble programmed receivers for events generated by the communicator.
Restart the system, if trouble persists, contact the dealer.
l
This indication appears when section [021] system account code or
l
Module
sections [101]; [111]; [201]; and [211] receiver account code have not
Configuration
been programmed. Ensure that a valid account code has been
Trouble
entered in these sections.
Boot Loader
Disconnect power, then reconnect power to the communicator
l
module.
Failed
Trouble Possible Solution
14