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Troubleshooting
Module Status Information
Module status information for verifying and troubleshooting the module connection status or errors can be
found through the Interactive Services menus. To access these, press [*][8][Installer Code][851]. See the fol-
lowing table for potential module states.
Status
Idle
Most common state. Module is not actively sending data and no errors are present.
Roaming
Roaming on partner network.
SIM Missing
The SIM card is missing. Not applicable to CDMA.
PowerSave
AC power is down.
Mode
Registering... The module is trying to register on the HSPA/CDMA network.
Connection
The module is registered on the HSPA/CDMA network but cannot connect with Alarm.com. Contact
Error
Alarm.com technical support for more information.
Radio portion of the module is not operating correctly. Power cycle the panel and call Alarm.com
Radio Error
technical support if the trouble persists.
Server Error
Identifies a server error. If it persists, the account may have been set up incorrectly.
Connected
Currently connected and transmitting information to the Alarm.com servers.
Connecting... In the process of connecting to Alarm.com.
Updating...
Updating signal level.
In addition, some of the information can be retrieved via long key presses from the keypad. Press and hold the
following panel keys for 2 seconds to display the given information on the panel display. Most messages are dis-
played for less than 30 seconds but can be cut short by pressing the 0 Key for 2 seconds.
Status
Keys
10-digit module serial number needed to create the Alarm.com customer account.
1 key
2 key
Module firmware version (e.g., 181a).
Initiate communication test.
3 key
Important: This test is required to correctly complete the installation.
Use only when instructed by Alarm.com Technical Support.
4 key
Wireless signal strength level and module status or error, if any. The panel will display the signal level in
5 key
bars (0 to 5) and as a numerical value (0 to 31) followed by the connection mode (HSPA/CDMA).
Battery voltage as read by the module, to two decimal places, and the AC power status. (e.g., Battery:
6 key
6.79v, AC Power OK).
Use only when instructed by Alarm.com Technical Support.
7 key
HSPA/CDMA frequency used by the module: "High" = 1900MHz, 2100MHz; "Low" = 850 MHz. The panel
8 key
will specify either "3G" or "2G" depending on your coverage, but will always attempt to go to 3G coverage.
Troubleshooting LEDs
Status LEDs indicate network and module status. The following figure shows the location of the status LEDs
on the HSPA/CDMA module.
T
ROUBLESHOOTING
Description
Description
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