Crash And Breakdown Information; Roadside Assistance - Ford SUPER DUTY 2024 Owner's Manual

Crash and Breakdown Information

ROADSIDE ASSISTANCE

Vehicles Sold in the United States:
Getting Roadside Assistance
If you have a vehicle concern, Ford Motor
Company offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
• 24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Knowing your vehicle's VIN, mileage and
your specific location allows help to get to
you faster.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.
2024 Super Duty (TFH) Canada/United States of America, enUSA, Edition date: 202307, DOM
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 50 mi (80 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 50 mi (80 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 50 mi (80 km).
Warranty towing, non-warranty towing
and collision towing are available.
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
on your own, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
50 mi (80 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
If you have a vehicle concern, Ford Motor
Company of Canada, Limited offers a
complimentary roadside assistance
program. This program is eligible within
Canada or the continental United States.
The service is available 24 hours a day,
seven days a week.
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