Digital Watchdog VMAX A1 G4 DW-VA1G442T User Manual
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Digital Watchdog VMAX A1 G4 DW-VA1G442T User Manual

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USER MANUAL
※ The picture might differ according to the specification and model.
※ Contents of this user manual are protected under copyrights and computer program laws.
Before using the system, please read this User Manual and keep it for future reference.
Rev: 07/23

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Summary of Contents for Digital Watchdog VMAX A1 G4 DW-VA1G442T

  • Page 1 USER MANUAL ※ The picture might differ according to the specification and model. ※ Contents of this user manual are protected under copyrights and computer program laws. Before using the system, please read this User Manual and keep it for future reference. Rev: 07/23...
  • Page 2 WARNING TO REDUCE FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE. The installation should be made by a qualified service person and conform to all local codes.
  • Page 3 Cautions Read Before System Operation Follow these details to prevent material damage or personal injury. Signs of Caution and Warning Warning: This sign indicates that the user could die or seriously get wounded if not used or installed properly. Caution: This sign indicates that the user could be wounded or could expect property damage if not used or installed properly.

  • Page 5: Table Of Contents

    Table of Contents GETTING STARTED ..........................2 ............................. 2 HECKING UPPLIED TEMS ................................3 YSTEM ETUP ..............................4 YSTEM HUTDOWN ............................. 5 YSTEM XPLANATION STARTUP WIZARD ..........................8 ................................. 8 ANGUAGE ................................... 8 ETWORK ............................11 AME AND ............................11 AMERA ONNECTION ..........................

  • Page 6: Getting Started

    User Manual 2 1. Getting Started 1.1 Checking Supplied Items Make sure that you have the following items supplied with your DVR. If any of these items are missing or damaged, notify your vendor at once. Keep the packing utilities for moving or storage purposes.

  • Page 7: System Setup

    3 VMAX A1 G4™ DVR 1.2 System Setup 1.2.1. Connect External Devices Follow the diagram below to connect all necessary external devices to your DVR. Please note that the number of ports available may differ based on the model. See the product’s specifications at the end of this manual for more information.

  • Page 8: System Shutdown

    User Manual 4 If the DVR is set to AUTO LOGIN, you will not need to enter the login every time you start the unit. Caution It may take a few minutes to start up the system after turning on the power in cases where the user sets the network configuration as DHCP mode but under the situation that there is no DHCP server in the network or the network is not connected.

  • Page 9: System Explanation

    5 | VMAX A1 G4™ DVR 1.4 System Explanation 1.4.1. Front Panel    Front panel may differ according to the model. Power (On the back panel) LED indicator: indicates system status for power, record and network status. USB port: for backup and upgrade. 1.4.2.
  • Page 10 User Manual | 6 through the selected Display mode. The sequence is disabled if all channels are displayed. Channel Number Switch to a single-channel view of a specific channel by pressing the corresponding number. Emergency Recording The system records all channels with the full-frame rate at the maximum resolution regardless of the recording setting.
  • Page 11 7 | VMAX A1 G4™ DVR Intelligent Search Bar Shows recording status for the selected channel from 00:00 to 24:00 hours. A white, vertical line indicates the time currently displayed. Moving the white, vertical line will update the video shown. Previous/Next Date Search Move to a previous date or the next date to search.

  • Page 12: Startup Wizard

    User Manual | 8 2. Startup Wizard When the DVR is launched for the first time, the STARTUP WIZARD will appear. This wizard helps you setup the DVR’s most basic settings for proper functioning. You can access the Startup Wizard at any time by clicking the [ ] button for the Startup Wizard in MENU >...
  • Page 13 9 | VMAX A1 G4™ DVR If Manual Config. has been selected, setup the information below: NETWORK TYPE • Select either STATIC IP or DHCP for dynamic IP. For proper configuration, it is recommended to assign the DVR a DHCP address and let the DVR auto-discover all the proper network settings, and then change the Network Type to Static IP and save the changes.
  • Page 14 User Manual | 10 blocked port or change to use a different valid port number (ex, 9020). If there are multiple DVRs connected to the same local network, it should be considered to assign each DVR to different TCP/IP Ports. WEB PORT (Default –...

  • Page 15: Name And Time Zone

    11 | VMAX A1 G4™ DVR NOTE For more information, please see Section 4.5.5 PathFinder. 2.3 Name and Time Zone Set the DVR’s name and select the local time zone. 2.4 Camera Connection Enter a camera name for each camera channel of the DVR.

  • Page 16: Production Registration

    User Manual | 12 2.5 Production Registration Provide user information to register the DVR for technical support and maintenance. 2.6 Firmware Upgrade Upgrade the DVR’s firmware by network connection. If an Internet connection is System unavailable, the DVR firmware can be upgraded manually later in the menu of the DVR.

  • Page 17: Operation

    13 | VMAX A1 G4™ DVR 3. Operation 3.1 User Log-in Input the USER and PASSWORD credentials to log in after turning on the system. If a user forgets their password, they may click the icon to check the password hint. The LOGIN window will be permanently displayed until a user logs in with the NOTE right USER and Password.
  • Page 18 User Manual | 14 3.2.2. Icons In Live mode, icons will appear on the screen to notify of the system mode or status. The icon is shown at the right-upper The icon is shown at the right-bottom corner of corner of each channel screen fullscreen Continuous Recording No HDD Detected...
  • Page 19 15 | VMAX A1 G4™ DVR create a zoom area. You can also zoom-in or zoom-out by scrolling the mouse wheel. The user can move the zoom area by clicking on the edge of the square and dragging it. • To exit from zoom mode, right-click and select “ZOOM EXIT’...
  • Page 20 User Manual | 16 Analysis Check the system performance, conditions and network conditions for the entire system. [Performance Monitor] [Network Monitor] Health Check Display the information of the DVR system, network, camera, and HDD as text. Select which information to display and setup checks cycle time. You can also setup an email to receive updates on the system’s health.
  • Page 21 17 | VMAX A1 G4™ DVR 3.2.4. PTZ Operation To use a PTZ camera, the channel which is connected to a PTZ camera should be in full-screen mode. To activate PTZ control, right-click and select PTZ in the pop-up menu. When in PTZ mode, will appear on the bottom-right corner of the screen.

  • Page 22: Playback Recorded Images

    User Manual | 18 3.3 Playback Recorded Images To playback the recorded image, click the playback icon ( ) in the menu bar. When the DVR transitions to playback mode, it will automatically playback the latest recording image.   ...

  • Page 23: Search Recorded Image

    19 | VMAX A1 G4™ DVR 3.4 Search Recorded Image Search recorded images by date and time, first and last data, events, bookmarks, etc. To enter the search options menu: • In playback mode, right-click to open the popup menu and select the search menu. •...
  • Page 24 User Manual | 20 3.4.3. First Data Go to the first screen of the recorded image. This is the oldest image recorded. 3.4.4. Last Data Go to the last screen of the recorded image. This is the latest image recorded. 3.4.5.
  • Page 25 21 | VMAX A1 G4™ DVR     Select a date to search. Select log type to search. Users can search individual events or all at once. Click [SEARCH] to show the search results in the list. Click [EXPORT] to copy the list to an external device such as a USB flash drive as a “.txt”...

  • Page 26: Dst Setting And Image Playback

    User Manual | 22 3.4.9. Preview Search Users can search recorded video in split-screen mode by the hour or minute units. The Thumbnail search breaks down a day’s worth of recorded video for a camera into 12 still images, one for each hour. You can then “zoom” into the hour to display images for every minute of that hour.
  • Page 27 23 | VMAX A1 G4™ DVR 3.5.1. DST Setting To enable DST on the DVR, go to SYSTEM > INFORMATION and click DATE / TIME . Select “USE DST” to apply the DST time change. (Select the proper Time Zone to activate DST). 3.5.2.

  • Page 28: Dvr Settings Menu

    User Manual | 24 4. DVR Settings Menu General settings consist of “System”, “Device”, “Event”, “Record”, “Network” and “Export”. Each Setup menu consists of sub-menus and more categories. To access the setup menu, click the button in the menu bar or right-click anywhere on the screen and select MENU.

  • Page 29: System

    25 | VMAX A1 G4™ DVR 4.1 System 4.1.1. Information Site Name Enter a site name to differentiate the DVR from other sites/recorders. Keyboard ID Setup KEYBOARD ID to match the ID settings of a keyboard controller. The keyboard model and BAUD RATE must be setup in MENU >...
  • Page 30 User Manual | 26 Language Select the display language from the available options. Version View the DVR’s current firmware version and update to a newer version via a USB memory stick or an FTP server connection. Do not click CANCEL during firmware upgrade. It may cause severe damage to CAUTION the system.
  • Page 31 27 | VMAX A1 G4™ DVR To setup the DVR to check for new firmware automatically: Select FTP from the METHOD drop-down options. Make sure the FTP information is entered correctly (see section above). Enter your convenient time at CHECK TIME and then click SAVE. ...
  • Page 32 User Manual | 28 4.1.2. User The ADMIN user has full authority over the system setting and can change the system password or add/remove users and assign a different permission level to them. NOTE The maximum number of users, including the administrator, is 16. User Management Admin users can control authorization for each function.
  • Page 33 29 | VMAX A1 G4™ DVR 4.1.3. Display Set the sequence dwell time, display output resolution, mouse cursor size and OSD display options of the DVR. Sequence Set how long each channel will display when using the Sequence feature. Display Resolution The system supports the following kinds of resolutions: •...
  • Page 34 User Manual | 30 4.1.4. HDD HDD Full When an HDD is full, select whether to “Overwrite” or “Stop recording”. • Overwrite: DVR deletes the oldest data and record new data. • Stop recording: DVR stops recording when storage is full.
  • Page 35 31 | VMAX A1 G4™ DVR There is an e-SATA port on the rear panel of the DVR. NOTE It is for applying additional HDD for recording only(not for backup). It doesn’t support Hot Plug, so it order to be recognized normally, DVR must be rebooted after connection.

  • Page 36: Device

    User Manual | 32 4.2 Device 4.2.1. Camera Set each camera’s title, covert channel settings, privacy masks and general camera adjustments. LITE In cases where a camera with 2560x1440 resolution or higher is in use, adjust the resolution to increase the frame rate. ( This function is only activated when the resolution is 2560x1440 or higher.) Group REC.
  • Page 37 33 | VMAX A1 G4™ DVR Privacy Mask Hide specific areas in the camera’s Field of View (FoV) in Live and playback mode. Please check that your camera supports this feature. Click SET to configure a privacy mask. Using the popup menu on the bottom right, select where to place the privacy mask, select a color and index number to assign to it.
  • Page 38 User Manual | 34 4.2.2. AUDIO Select an audio input and output during Live display and match it to a specific channel. The number of audio channels may differ depending on the DVR model. Users can hear audio sound under both Live display and playback mode depending on the system setting. •...
  • Page 39 35 | VMAX A1 G4™ DVR Address Set the PTZ driver address of the connected camera. It should be the same as that of the PTZ. (Not supported in UTC type protocol). Control (The functions depend on the camera’s model and supported features) When the PROGRAM button is selected, the OSD menu of the camera will appear on the monitor.
  • Page 40 User Manual | 36 4.2.4. PTZ (UTC Connection) The DVR supports connection and control of cameras up the coax (UTC). This means you can control a camera’s OSD settings and movement (on PTZ cameras) with no need for more cables. Protocol If the PTZ camera is connected via UTC, select the UTC protocol of the connected PTZ camera.
  • Page 41 37 | VMAX A1 G4™ DVR : Select the camera settings or enter to submenu. To use UTC in the Live mode: Select the single channel which adjusts the camera setup and changes the PTZ control mode. Click the right button of the mouse on the Live screen and select PTZ for activating UTC.
  • Page 42 User Manual | 38 Protocol Communication protocol between DVR and transaction verification device. Save Enable or disable the DVR to save the transaction data. Show Enable or disable the DVR to display the transaction data. Setup Click to open the Transaction Verification Settings menu which includes: •...
  • Page 43 39 | VMAX A1 G4™ DVR • Clear time: Set the time to display text on the screen. Data will be deleted from the screen if no new data is entered after the set time. If it is set as “0”, the data will not be deleted (If there is a start character and the character is input, current data will be deleted regardless of the clear time setting).
  • Page 44 User Manual | 40 4.2.6. Keyboard When an external keyboard is used, select the model and corresponding baud rate from the drop-down options. The baud rate must match the one set in the keyboard itself. Make sure the Keyboard ID in the SYSTEM> INFORMATION setup page matched the one set on the keyboard. •...

  • Page 45: Alarm

    41 | VMAX A1 G4™ DVR 4.3 Alarm 4.3.1. Sensor Users can install multiple sensors on the system to get the pre and post-alarm recording and intensive recording function as well. On/Off Turn on or turn off the sensor. Select the associated camera. Relay Select the associated alarm output.
  • Page 46 User Manual | 42 Notify Enable sensor notification via a buzzer sound and/or a pop-up warning. When “camera pop-up” is enabled, in a multi-screen mode, the system will switch to NOTE single-channel mode automatically when the alarm is triggered. 4.3.2. Motion Alarm Setup the DVR to start recording when motion is detected.
  • Page 47 43 | VMAX A1 G4™ DVR    Motion detection area and sensitivity should be set, properly, in consideration of the NOTE actual motion that happened at the site. Notify Enable motion notification via a buzzer sound and/or a pop-up warning. Copy Setting To apply the settings to all cameras connected to the DVR, click on the Copy Settings button:...

  • Page 48: Record

    User Manual | 44 Trigger an alarm signal when a camera signal is disconnected. Recording Failure Trigger an alarm signal when the system does not record images due to an error in HDD or system. Power Failure Trigger an alarm signal when the power does not work normally. When the power failure menu is activated, relays from other menus will be disabled.
  • Page 49 45 | VMAX A1 G4™ DVR LITE In cases where a camera with 2560x1440 resolution or higher is in use, adjust the resolution to increase the frame rate. ( This function is only activated when the resolution is 2560x1440 or higher.) Set frame for each channel.
  • Page 50 User Manual | 46 Resolution Select the resolution to be transmitted. The higher resolution requires a bigger network bandwidth due to its data size. Select the frame rate to be transmitted. It is not related to the recording settings. Quality Select the image quality to be transmitted.
  • Page 51 47 | VMAX A1 G4™ DVR 4.4.3. Recording Schedule Set a recording schedule for each camera. Select the camera to set a schedule or ALL. Recording can be set by each hour from 00 through 23 a day, for all days of the week. You can also setup a special recording mode for holidays.
  • Page 52 User Manual | 48 system will record when a sensor is triggered and motion is detected but neither sensor nor motion detection alarms will be activated. • In case the recording schedule is set to “CONT + MOT” or “MOT + SENS”, the NOTE system records by continuous or motion detection mode in normal operation.
  • Page 53 49 | VMAX A1 G4™ DVR 4.4.4. Quick Setup Users can setup the whole channel’s recording setting and second stream at once. • Users can setup recording resolution, FPS, quality and mode on recording settings. • And user can also setup network resolution and FPS. Quality and audio on the second stream setting.

  • Page 54: Network

    User Manual | 50 4.5 Network DVR can be connected to the network or Internet through either fixed IP or dynamic IP by proper setting of the DVR and router. 4.5.1. Network Network Type Select either STATIC IP (to manually set IP address) or DHCP (for dynamic IP address). •...
  • Page 55 51 | VMAX A1 G4™ DVR TCP/IP Port Input the port number that is used for connecting mobile devices to the DVR (Default – 9010). If your ISP is blocking port 9010, please use a different, available port value (ex. 9020).
  • Page 56 User Manual | 52 MAC ADDRESS FILTER Blocks or allow specific Mac addresses from a C3 client or mobile app from accessing the DVR. NOTE This function works only on the local network and will not work in the web interface. IP ADDRESS FILTER This function allows or blocks a specific IP address.
  • Page 57 53 | VMAX A1 G4™ DVR HTTPS/CERTIFICATES An HTTPS connection is recommended when accessing the DVR remotely, from another network. An HTTPS connection offers secure access through encrypted communication. The user must register a certificate for an HTTPS connection. The DVR supplies two registration methods: •...
  • Page 58 DVR remotely. DDNS Server Digital Watchdog offers free and dependable DDNS service support. This allows you to assign the DVR a URL address rather than a long-complicated IP Address. This simplified the connection process to the DVR. The DDNS service is supported by DW® and is free of charge for our customers.
  • Page 59 55 | VMAX A1 G4™ DVR 4.5.3. Notification Remote Notify The system can send an alarm message to a remote viewing software by using the IP address of the hosting PC. Select REMOTE NOTIFY to use this function and set the IP address &...
  • Page 60 VMAX IP G4™ ® notifications. Check with your email service provider for SMTP server information. • YOUR EMAIL ACCOUNT USER NAME: Input the username or email address from which the notifications will be sent. • YOUR EMAIL ADDRESS: Input the email address of the account that will be used to send the email notifications.
  • Page 61 57 VMAX A1 G4™ DVR 4.5.4. Mobile Push The system can send an event notification to the mobile device registered with the DVR. The mobile app VMAX Plus™ must be installed on your smartphone device and the DVR site must be added to the mobile application before registration for mobile push notifications can occur.
  • Page 62 VMAX IP G4™ ® 4.5.5. PathFinder™ PathFinder uses STUN communication to assist with the encryption and stream security between the viewer and the DVR when connected using DW’s connection service. This connection method offers an alternative means to view video from the DVR over a remote connection without the need for port forwarding.

  • Page 63: Export

    59 VMAX A1 G4™ DVR 4.6 Export 4.6.1. Manual Export Users can easily archive video while viewing the video playback. In Live mode, click the EXPORT icon in the menu bar to open the export menu. 2) In playback mode, press the QUICK export icon in the menu bar. Pressing it once will indicate the start time for the backup file.
  • Page 64 VMAX IP G4™ ® 4.6.2. Backup Video Playback If [ADD VIEWER] is selected, the backup image can be reviewed on a PC with no need to install additional software. Once the backup device (USB) is connected to a PC, the files will appear in the exported folder.
  • Page 65 61 VMAX A1 G4™ DVR WATERMARK Verification on AVI File Convert the backup file to an AVI file to play the file in ordinary media players. The third-party media player must support AVI files. Playback the SSF file in Single CH mode and click [PAUSE]. Click [AVI Convert].

  • Page 66: Web Surveillance With Web Browser

    VMAX IP G4™ ® 5. Web Surveillance with Web Browser The VMAX A1 Plus™ has a built-in web server by itself. This allows you to access the system by ® an ordinary web browser via a network for Live monitoring, playback, or remote configuration without installing any additional software.

  • Page 67: Web Playback

    63 VMAX A1 G4™ DVR LIVE Users can connect or disconnect all channels and select a specific channel to view in Live or playback mode. TIME TABLE Users can open the timetable and select footage for video playback. MODE Users can change screen mode. Users can control Pan/Tilt, Zoom In/Out, Focus In/Out and Preset buttons to control PTZ cameras connected to the DVR.

  • Page 68: Dvr's Setup Menus From The Web Viewer

    VMAX IP G4™ ® 5.4 DVR’s Setup Menus from the Web Viewer Main Classification Sub Classification INFORMATION USER DISPLAY SYSTEM UPGRADE CONFIGURATION CAMERA AUDIO DEVICE KEYBOARD SENSOR MOTION ALARM EVENT EXTRA ALARM CAMERA RECORD SCHEDULE QUICK SETUP NETWORK DDNS NOTIFICATION NETWORK PATHFINDER HTTPS/CERTIFICATES...

  • Page 69: Pathfinder Connection Through The Web

    65 VMAX A1 G4™ DVR 6. PathFinder Connection Through the Web 6.1 myDW™ PathFinder Login To connect to the DVR through PathFinder from the web, input the address of ‘https://pf.mydw.cloud’ in the web and open the following login screen. • Host: Enter the IP address, URL, or PathFinder ID for the DVR to connect.

  • Page 70: Playback

    VMAX IP G4™ ® in Live or playback mode. • TIME TABLE: Users can open the timetable and select footage for video playback. • MODE: Users can change splitscreen display mode. • PTZ: Users can control Pan/Tilt, Zoom In/Out, Focus In/Out and Preset buttons to control PTZ cameras connected to the DVR.

  • Page 71: Q & A

    67 VMAX A1 G4™ DVR 7. Q & A 1. NVR does not record images in sensor mode and/or motion mode. It records images only when there is an event for the corresponding mode. 2) Check that the settings are correct in the menus: [Event > Sensor], [Event >...
  • Page 72 VMAX IP G4™ ® though it is detected by the NVR. USB memory stick should be formatted by FAT or FAT 32. It is not allowed to use a partitioned or password-encoded USB memory. 9. Time sync through the NTP server does not work. The NTP server requires a DNS server address.

  • Page 73: Specifications

    69 VMAX A1 G4™ DVR 8. Specifications DW-VA1G44xT DW-VA1G48xT DW-VA1G416xT VIDEO Operating system Embedded Linux® Embedded Linux® Embedded Linux® Channel 4 channels 8 channels 16 channels System Signals Standard analog signal up to 960H, HD-Analog and HD-TVI up to 5MP Supported Monitor True HD, VGA and Spot outputs...
  • Page 74 VMAX IP G4™ ® Camera OSD Via UTC control Digital zoom Live and playback Software Features USB flash drive, network upgrade, FTP remote upgrade upgrade Mobile client Mobile app for Apple and Android devices Covert channel Text-in-based (USB to serial support, TCP/IP network), displays POS Transaction verification data on Live and playback NETWORK...

  • Page 75: Warranty Information

    Warranty Information Go to https:/ /digital-watchdog.com/page/rma-landing-page/ to learn more about Digital Watchdog’s warranty and RMA. To obtain warranty or out-of-warranty service, please contact a technical support representative at: 1+ (866) 446-3595, Monday through Friday from 9:00 AM to 8:00 PM EST.

  • Page 76: Limits And Exclusions

    This warranty gives you specific legal rights, and you may also have other rights from vary from state to state. If the problem is not handled to your satisfaction, then write to the following address: Digital Watchdog, Inc. ATTN: RMA Department 16220 Bloomfield Ave...

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