Digital Watchdog VMAX IP G4 DW-VG416 T16P Series User Manual

Digital Watchdog VMAX IP G4 DW-VG416 T16P Series User Manual

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USER MANUAL
※ The picture might differ according to the specification and model.
※ Contents of this user manual are protected under copyrights and computer program laws.
Rev: 04/23
Before operating the system, please read this User Manual and retain it for future
reference.

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Table of Contents
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Summary of Contents for Digital Watchdog VMAX IP G4 DW-VG416 T16P Series

  • Page 1 USER MANUAL ※ The picture might differ according to the specification and model. ※ Contents of this user manual are protected under copyrights and computer program laws. Rev: 04/23 Before operating the system, please read this User Manual and retain it for future reference.
  • Page 2 VMAX IP G4™ ® WARNING TO REDUCE FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE. The installation should be made by a qualified service person and conformed to all local codes.
  • Page 3 VMAX IP G4™ ® Cautions Read Before System Operation. Follow these details to prevent material damage or personal injury. Signs of Caution and Warning Warning: This sign indicates that the user could die or be seriously wounded if not used or installed properly. Caution: This sign indicates that the user could be wounded or expect property damage if not used or installed properly.
  • Page 4: Table Of Contents

    VMAX IP G4™ ® Table of Contents GETTING STARTED ..........................5 ............................. 5 HECKING UPPLIED TEMS ..............................6 YSTEM TARTUP ..............................7 YSTEM HUTDOWN ............................. 8 YSTEM XPLANATION STARTUP WIZARD ........................... 11 ................................11 ANGUAGE ................................11 HDD F ................................. 12 ORMAT .................................
  • Page 5: Getting Started

    VMAX IP G4™ ® Getting Started Checking Supplied Items Make sure that you have the following items supplied with your NVR. If any of these items are missing or damaged, notify your vendor immediately. Keep the packing utilities for moving or storage purposes afterward.
  • Page 6: System Startup

    VMAX IP G4™ ® System Startup After connecting peripheral devices such as cameras, monitors and a mouse to the NVR, power up the NVR by connecting the DC48V adaptor/ power cable to the power jack on the rear panel. The boot logo will be displayed.
  • Page 7: System Shutdown

    VMAX IP G4™ ® System Shutdown To shut down the NVR, click the exit button [ ] on the Toolbar at the bottom of the screen then click [SHUTDOWN] in the pop-up screen as shown below. To avoid potential electical damage, do not disconnect power to the NVR by disconnecting the power plug from the NVR while in operation.
  • Page 8: System Explanation

    VMAX IP G4™ ® System Explanation Front Panel    ** Front panel may appear differently according to the model. Power switch (located on the back panel) LED indicator: indicates system status for power, recording activity and network status. USB port: for backup and upgrade.
  • Page 9 VMAX IP G4™ ® The Toolbar in Live Mode In Live View, move the mouse cursor to the bottom of the screen to show the menu bar. Menu 4. Setting Click on the menu button to access NVR’s main menu screen. See section “ ”...
  • Page 10 VMAX IP G4™ ® The Toolbar in Playback Mode In the Playback View, move the mouse cursor to the bottom of the screen to show the menu bar. Channel Indicates the currently selected channel. Intelligent Search Bar Shows recording status for the selected channel from 00:00 to 24:00. A white-vertical line indicates the time currently displayed.
  • Page 11: Startup Wizard

    VMAX IP G4™ ® Startup Wizard When the NVR is launched for the first time, the STARTUP WIZARD will appear. This wizard helps you set up the NVR’s most basic settings for proper functioning. You can access the Startup Wizard screen at any time by clicking the Startup Wizard [ ] button in setting the “MENU>SYSTEM>SETTINGS”...
  • Page 12: Hdd Format

    GPS Mode: Connect USB type GPS device and click [SYNC NOW] HDD Format Digital Watchdog’s NVRs are shipped with pre-installed HDDs that are formatted and ready to be used. There is no need to format the HDDs out of the box.
  • Page 13: Network

    VMAX IP G4™ ® HDD FORMAT Check the box next to the HDDs you wish to format and press the “FORMAT” button. If system resources are currently occupied (such as network connection) during the format process, the format process may fail. It is recommended to reboot the system to release system resources and then try to format again.
  • Page 14 VMAX IP G4™ ® SUBNET MASK Subnet Mask address classifies the subnet that the system belongs to. For more information, please consult your network administrator or your Internet provider. GATEWAY This is the IP address of the router or gateway server. It is required when connecting to the NVR through the external router over the Internet (from another network).
  • Page 15: Camera Management

    VMAX IP G4™ ® Camera Management The Camera Management menu allows you to search, register and manage your IP cameras. “3.2 Camera Registration” for more information. Auto-Configuration (1) The NVR will scan the network for all supported cameras and automatically register detected cameras to the available channels.
  • Page 16: Product Registration & Finish

    VMAX IP G4™ ® 2.6 Product Registration and Finish Register the NVR and user information for technical support and maintenance. When the setup wizard is completed, click “FINISH” to close and go to the live viewing screen.
  • Page 17: Operation

    VMAX IP G4™ ® Operation User Log-in Input the USER and PASSWORD credentials to log in after turning on the system. If a user forgets their password, they may click the icon to check the password hint. Note 1) LOGIN window will be permanently displayed until a user logs in with the right USER and password.
  • Page 18 VMAX IP G4™ ® Camera Connection through Network The NVR supports three different methods to search and register cameras on the local network (not directly connected by PoE) to the NVR. • Auto Configuration: allows the NVR to scan the network and automatically register the first cameras it finds to the available channels.
  • Page 19 VMAX IP G4™ ® Select a camera from the list and click [GET STREAM] to read the streams of the camera.       When [GET STREAM] is selected, the NVR will assign a channel number to the selected camera.
  • Page 20 VMAX IP G4™ ® Multi-Select 3.2.2.4. Check the box next to [CAMERA MULTI SELECT] to select multiple cameras from the search results. Selected cameras will be highlighted in green.    Once all search results are displayed, the user can sort the table by the different columns such as protocol, IP Address, Hardware and Name, by clicking each property tab.
  • Page 21: Deleting Cameras

    VMAX IP G4™ ®      Select the channel number to register. Select the protocol (ONVIF and RTSP) of the camera. Registration is available with one of the following. – IP Address, RTSP URL, or ONVIF URL Input necessary information with the button and click the [GET STREAM] button to get stream information.
  • Page 22: Camera Setup

    CCIP™ (Closed Circuit Internet Protocol) System Encryption Protects Your Surveillance System from Out of Network Attacks. Digital Watchdog’s CCIP feature encrypts the RTSP stream using a TLS cryptographic protocol, adding a layer of security and end-to-end encryption. CCIP encryption works by the VMAX IP G4 system sending a request to encrypt the stream from the camera.
  • Page 23 IP G4™ ® If you are using a Digital Watchdog camera that supports the CCIP encryption option, check the button on the camera’s setup page as shown (※). When enabled, images from the camera will be seen through the current NVR only.
  • Page 24: Live Display Mode

    VMAX IP G4™ ® Live Display Mode Channel Selection Live camera images will display after powering ON the NVR. The images can be displayed in 1, 4, 9 and 16 split-screen options (some split options may not be available depending to the maximum number of channels of the NVR).
  • Page 25 VMAX IP G4™ ® Audio Channel PTZ Camera Transaction Verification Note If you cannot find any recording icon in the right corner of the screen, then the system is not recording. Check the recording schedule or camera in the main setup menu. Pop-up Menu Users can right-click with the mouse to prompt the pop-up menu.
  • Page 26 VMAX IP G4™ ® Pause the current live view. The system clock (date/time information) will continue running at the bottom of the screen and the system will continue to record normally. Select “FREEZE” again to resume the live view. ADD BOOKMARK Add a bookmark with a description of the currently displayed image.
  • Page 27 VMAX IP G4™ ® ANALYSIS Check the system’s performance, general conditions and network conditions for each channel or the entire system. You may also check the status of cameras connected directly to the NVR’s PoE switch and event status. [Performance Monitor] [Network Monitor] [POE Monitor] [Event Monitor]...
  • Page 28: Ptz Operation

    VMAX IP G4™ ® MENU Open the main menu setup screen. 3.6 PTZ Operation To operate a PTZ camera, the channel connected to a PTZ camera should be in full-screen mode. To activate PTZ control, right-click and select “PTZ” in the pop-up menu. When in PTZ mode, will appear on the right-button corner of the screen.
  • Page 29: Playback Recorded Images

    VMAX IP G4™ ® where a camera cannot mechanically move or cannot control focus within the interval time. GOTO HOME The camera moves to the original home position that is saved in the PTZ camera’s settings. SETUP Go to the PTZ setup menu (Please refer to “4.2.3. PTZ”). PTZ EXIT Close PTZ control mode.
  • Page 30: Search Recorded Video

    VMAX IP G4™ ® 3.8 Search Recorded Video Search recorded video by date and time, first and last data, events, bookmarks, etc. To enter the search options menu: In Playback Mode, right-click to enter the popup menu and select the search menu. In Live Mode, press the Search button in the Toolbar at the bottom of the screen.
  • Page 31 VMAX IP G4™ ® Search Date/Time Enter the desired date and time on the calendar screen. Select the desired date from the calendar and use the drop-down to select the desired day/month/year and time category for the search. Days with recorded data will be highlighted in orange with an asterisk (*) next to them. First Data Go to the first screen of the archived recorded video.
  • Page 32 VMAX IP G4™ ® name. A “system.log” file with the exported log can be found stored in the site name folder. Event Log Find events such as sensor activation, motion detection, video loss, HDD full, or keyword.    ...
  • Page 33 VMAX IP G4™ ® Transaction Verification Search text from a Transaction Verification™ integration such as a POS device. Input the search information (channel #, date, time & keyword) and then click [SEARCH] to view search results. Enter a keyword to filter the results. Click [PLAY] to go to playback video and transaction data. Bookmark Bookmark search allows you to check, modify and delete bookmarks.
  • Page 34: Smart Search

    VMAX IP G4™ ® 3.9 Smart Search Users can search recorded video in split-screen mode by the hour or minute units. Smart Search supports two different modes – Preview Search and Advanced Preview Search. Preview Search Preview search breaks down a day’s worth of recorded video for a camera into 12 still images, one for each hour.
  • Page 35: Special Camera Search

    VMAX IP G4™ ® 3.10 Special Camera Search Video Analytics Search video analytics log for events such as object removal, scene change, video blur, video case, line crossing, intrusion, crowd density, people intrusion, people counting and face detection. Note To view the special camera search, users must be in single-channel view mode and the camera must support video analytic capabilities.
  • Page 36: Dst Setting And Image Playback

    VMAX IP G4™ ® 3.11 DST Setting and Image Playback Daylight Saving Time (DST) starts at 2:00 AM local time on the 2nd Sunday of March and ends at 2:00 AM DST on the 1st Sunday of November. During DST, the NVR’s clock will be adjusted according to the regional time zone.
  • Page 37: Megapix® Iva™ Analytics

    VMAX IP G4™ ® 3.12 MEGApix® IVA™ Analytics IVA Settings When a MEGApix IVA or IVA+ IP camera is connected to the NVR, the system will display [IVA EVENT] at the bottom of the screen. The camera’s preview will include the existing rules’ zones and when an IVA event occurs, an event notification icon will appear on the top right of the camera’s display.
  • Page 38 VMAX IP G4™ ® • SHOW OBJECT AREA: This shows the area of a detected object. NOTE: To enable the SHOW EVENT AREA, this option must be disabled. • SHOW OBJECT TRAIL: This shows the trail when a detected object is moving. •...
  • Page 39 VMAX IP G4™ ® ALARM MANAGER Set an IVA EVENT ALARM If the user checks 'USE', the settings window will be activated and the user can set an event alarm name, type, and notification type (pop-up, buzzer, relay, etc.). • Name: Create a name for the IVA event alarm.
  • Page 40 VMAX IP G4™ ® MEGApix IVA EVENT SEARCH To search for IVA analytics events, go to the popup menu > SPECIAL CAM SEARCH > IVA EVENT. Select IVA EVENT from the drop-down list options. Use the date and type filters to narrow down search results.
  • Page 41 VMAX IP G4™ ®...
  • Page 42: Nvr Settings Menu

    VMAX IP G4™ ® NVR Settings Menu The general setting structure consists of “System”, “Device”, “Event”, “Record”, “Network” and “Backup”. Each Setup menu consists of sub-menus and additional categories. To access the setup menu, click the button in the menu bar or right-click anywhere and select the “Menu”.
  • Page 43: System

    VMAX IP G4™ ® System Information SITE NAME Enter a site name to differentiate the NVR from other sites if there is more than one NVR present. KEYBOARD ID Set up the SITE ID to match the ID settings of a keyboard controller. The keyboard model and BUAD RATE must be set up in “MENU >...
  • Page 44 VMAX ® IP G4™ • Client Mode: Input the IP address of a designated NVR or a PC using Remote Software (C3 CMS) that is serving as a Time Sync Server in “SYNC SERVER”. The NVR’s time clock will be synchronized with the designated server by updating at regular time intervals as set in the “TIME SYNC CYCLE”...
  • Page 45 VMAX IP G4™ ®    IP ADDRESS Shows the NVR’s current IP Address. It can be set at ‘MENU>NETWORK>NETWORK’. AUTO IP Shows AUTO IP Address of the NVR. MAC ADDRESS Shows the unique identity number for the NVR. SERIAL Input or edit the unit’s serial number to provide additional identification information.
  • Page 46 VMAX IP G4™ ® User The ADMIN user has full authority for system settings and can change the system password or add/delete users and assign different permission levels to them. Note The maximum number of users including an administrator is 16. User Management Admin users can control authorization for each function.
  • Page 47 VMAX IP G4™ ® Display Set the Sequence dwell time, Display Resolution, OSD display options and spot-out channel. SEQUENCE TIME Set the dwell time for the channel sequence display. Camera channels will rotate during Sequence according to this setting. DISPLAY RESOLUTION The system supports the following kinds of resolutions: 800x600, 1024x768, 1280x1024, 1920x1080 and 3840x1260.
  • Page 48 VMAX IP G4™ ® HDD FULL When an HDD is full, select whether to “Overwrite” or “Stop recording”. • Overwrite: Record new data over the oldest data in the drive. • Stop record: Stop all NVR recording when the HDD is full. HDD CHECK Click [CHECK] next to each HDD to open the health check window.
  • Page 49: Device

    VMAX IP G4™ ® System Settings STARTUP WIZARD Users can register their information on the DW server. Registering the product can assist DW personnel when seeking product support and repair. STARTUP WIZARD Click [START] to prompt the startup wizard. FACTORY DEFAULT Reset the system to its factory configuration.
  • Page 50 VMAX IP G4™ ®  Note To be able to set up these functions from the NVR and affect camera settings, the cameras must support ONVIF. If the camera is ONVIF but the settings were not integrated via ONVIF, you will have to set up the camera's settings from the camera's menu. TITLE Designate a name for each channel.
  • Page 51 VMAX IP G4™ ® CAMERA ADJUST Set the camera’s brightness, contrast, color, etc. Click [SET] in the ‘CAMERA ADJUST’ section beside the desired channel. Adjust the applicable options using the drop-down menu options. Click ‘Save’ to save the changes. Switch to the next channel using the arrow buttons ( Changes will apply to the camera’s view automatically.
  • Page 52 VMAX IP G4™ ® Audio (Live and Recording) Select an audio input and output and match it to a specific channel. The number of audio channels may differ depending on the NVR model. When enabled, the channel will start recording video with the associated audio channel, allowing users to playback recorded video with audio.
  • Page 53 VMAX IP G4™ ® PROTOCOL Select the proper protocol of the connected PTZ camera. This determines the protocol that the camera and NVR communicate with. This field does not need to be changed if the camera is connected to the NVR over the network via the ONVIF protocol. Default is ONVIF PTZ. BAUD RATE Select the baud rate level from 2,400bps up to 57,600bps.
  • Page 54 VMAX IP G4™ ® MOVE: Start GUARD TOUR.  HOME: Set the camera to move to an original position memorized by the camera. In cases where the PTZ camera is directly connected to the rear panel of NVR, the AUX control button ( ) is shown.
  • Page 55 VMAX IP G4™ ® Transaction Verification Settings Transaction verification equipment can be connected to NVR through the RS-232 port or LAN.    Port Number of the Serial connection (RS-485 terminal block). For example: NO1 = COM1, NO4 = COM4.
  • Page 56 VMAX IP G4™ ® • NO: ID# of Transaction Verification device. • CAMERA: Select the camera to assign to the Transaction Verification device. • TYPE: Select COM (RS-232) or TCP/IP (LAN) • DEVICE IP: Input the IP address of the Transaction Verification device when it is connected through the network.
  • Page 57 VMAX IP G4™ ® • DISPLAY LINE: Set the number of lines to display on the screen. • CLEAR TIME: Set the period to display text on the screen. Data will be deleted from the screen if no new data is entered after the set time. If it is set as “0”, the data will not be deleted (If there is Start Character and the character is input, current data will be deleted regardless of the Clear Time setting).
  • Page 58 VMAX IP G4™ ® Keyboard When an external keyboard controller is used, configure the settings to use the keyboard with the NVR. Make sure the Keyboard ID in the SYSTEM> INFORMATION setup page matches the device ID that is set on the keyboard. •...
  • Page 59: Alarm

    VMAX IP G4™ ® 4.3 Alarm Sensor Users can install multiple sensors on the system to get the pre & post-alarm recording and intensive recording functions as well. ON/OFF Turn on or turn off the sensor input. Select the associated camera for the alarm. RELAY Select the associated alarm output for serial connection (RS-485).
  • Page 60 VMAX IP G4™ ® Type” while “Wet Contact Type” may cause damage to the system. NOTIFY Enable and select for the sensor notification to create a buzzer sound and/or a pop-up warning when triggered. Note When “Camera pop-up” is enabled, in a multi-screen mode, the system will switch to single- channel mode and automatically when the alarm is triggered.
  • Page 61 VMAX IP G4™ ® Click [SET] in the ‘MOTION AREA’ section to set the area. Select the motion detection area and click [SAVE] and then [EXIT] to save the changes. Clicking on SELECT ALL will enable motion detection in the entire camera’s FoV. Note Motion detection area and sensitivity should be set, properly, in consideration of the actual motion that happened on the site.
  • Page 62 VMAX IP G4™ ® Extra Alarm Set up alarms for additional NVR abnormalities such as SMART HDD check, VIDEO LOSS, RECORDING FAILURE and DISK FULL. S.M.A.R.T. Trigger an alarm signal when the HDD is about to be out of operation or is otherwise experiencing drive health issues.
  • Page 63: Record

    VMAX IP G4™ ® 4.4 Record Camera Management Users can register/delete/set up cameras by letting the NVR scan and register cameras automatically or manually search and add cameras.        [DEFAULT MODE] [ADVANCED CONFIGURATION MODE] SETUP Set the camera (Please refer to “3.4 Camera Setup”).
  • Page 64 VMAX IP G4™ ® Recording Schedule Set a recording schedule for each individual camera. Select a camera from the channel numbers at the top to set a schedule for an individual camera or select “All” to apply the same recording schedule to all camera channels.
  • Page 65 VMAX IP G4™ ® when a sensor is triggered, and motion is detected but neither sensor nor motion detection alarms will be activated. Note In cases where the recording schedule is set by “CONT + MOT” or “MOT + SENS”, the system records by continuous or motion detection mode in normal operation.
  • Page 66 VMAX IP G4™ ® Quick Setup Users can set up multiple cameras with the same recording at once.     Select the model or camera multi-select to set up. When selecting the ‘Model’ method, all cameras with the same model’s name will be selected.
  • Page 67: Network

    VMAX IP G4™ ® 4.5 Network The NVR can be connected to the network or Internet through either fixed IP or dynamic IP by the proper setting of the NVR and router. Network NETWORK TYPE Select either STATIC IP or DHCP for dynamic IP. For proper configuration, it is recommended to assign the NVR a DHCP address and let the NVR auto-discover all the proper network settings, and then change the Network Type to Static IP and save the changes.
  • Page 68 VMAX IP G4™ ® (Default – Port 9010) Input the network port number that is used when connecting to the NVR locally or remotely. If your ISP blocks Port 9010, you may either port forward the blocked port or change to use a different valid port number (ex, 9020). If there are multiple NVRs connected to the same local network, it should be considered to assign each NVR to different TCP/IP Ports.
  • Page 69 VMAX IP G4™ ® MAINTENANCE Check the network status and set up the MAC address filter, IP address filter and HTTPS certificate. NETWORK MONITOR Check the network status for each camera and data flow information for the NVR and cameras. MAC ADDRESS FILTER Block or allow specific MAC addresses of clients connecting using C3 CMS desktop software or mobile viewing application.
  • Page 70 VMAX IP G4™ ® HTTPS/CERTIFICATES An HTTPS connection is recommended when accessing the NVR remotely from another network. HTTPS connection offers secure access through encrypted communication. The user must register a certificate for an HTTPS connection. The NVR provides two registration methods: •...
  • Page 71 Digital Watchdog® offers free and dependable DDNS service support. This allows you to assign the NVR with a URL address rather than a long-complicated IP Address. This simplified the connection process to the NVR. The DDNS service is supported by Digital Watchdog® and is free of charge for our customers.
  • Page 72 VMAX IP G4™ ® Notification REMOTE NOTIFY The system can send an alarm message to the IP address of a Remote Software P/C. Select REMOTE NOTIFY to use this function and set IP address & events. • IP ADDRESS: Input the IP address of the PC hosting the remote viewing software that will be receiving the event notifications.
  • Page 73 VMAX IP G4™ ® NOTIFICATION SETTINGS • OUTGOING MAIL SMTP SERVER: Input the SMTP server that is being used to send the notifications. Check with your email service provider for SMTP server information. • YOUR EMAIL ACCOUNT USER NAME: Input the username or email address from which the notifications will be sent.
  • Page 74 VMAX IP G4™ ® Mobile Notify The system can send an event notification to the mobile device registered with the NVR. The mobile app “VMAX Plus” must be installed on your smartphone device and the NVR site must be added to the mobile application before registration for mobile push notifications can occur. The “USE PUSH CHECK”...
  • Page 75 VMAX IP G4™ ® PathFinder™ PathFinder uses STUN communication to assist with the encryption and stream security between the viewer and the NVR when connected using DW’s connection service. This connection method offers an alternative means to view video from the NVR over a remote connection without the need for port forwarding.
  • Page 76: Export

    VMAX IP G4™ ® 4.6 Export Manual Export Users can easily export recorded video from the NVR to a USB memory stick. In Live Mode, click the [EXPORT] icon in the menu bar to open the EXPORT menu. In Playback Mode, press the [QUICK EXPORT] icon in the menu bar. Pressing it once will indicate the start time for the backup file.
  • Page 77 VMAX IP G4™ ® Backup Video Playback If [ADD VIEWER] is selected, the backup image can be reviewed on a PC with no need to install additional software. Once the backup device (USB) is connected to a PC the files will appear in the exported folder.
  • Page 78 VMAX IP G4™ ® WATERMARK Verification and Convert to AVI File Convert the backup file to an AVI file to play the file in ordinary media players. The third-party media player must support AVI files. Playback the SSF file in Single CH mode and click [Pause]. Click [AVI Convert].
  • Page 79: Web Surveillance With Web Browser

    VMAX IP G4™ ® Web Surveillance with Web Browser The VMAX IP G4™ has a built-in web server by itself. This allows you to access the system by an ® ordinary web browser via the network for live monitoring, playback, or remote configuration without installing any additional software.
  • Page 80: Web Playback

    VMAX IP G4™ ® LIVE Users can connect or disconnect all channels and select a specific channel to view in live or Playback Mode. TIME TABLE Users can open the timetable and playback at any time they want. MODE Users can change screen mode. Users can control Pan/Tilt, Zoom In/Out, Focus In/Out and Preset buttons to control PTZ cameras connected to the NVR.
  • Page 81: Nvr's Setup Menus From The Web Viewer

    VMAX IP G4™ ® 5.4 NVR’s Setup Menus from the Web Viewer Main Classification Sub Classification INFORMATION USER DISPLAY SYSTEM UPGRADE CONFIGURATION CAMERA DEVICE AUDIO KEYBOARD SENSOR EVENT CAMERA ALARM EXTRA ALARM CAMERA MANAGEMENT RECORD REGISTRATION SCHEDULE NETWORK DDNS NOTIFICATION NETWORK PATHFINDER HTTPS/CERTIFICATES...
  • Page 82: Q & A

    VMAX IP G4™ ® Q & A 1. NVR does not record images in sensor mode and/or motion mode. It records images only when there is an event for the corresponding mode. 2) Check that the settings are correct in the menus: [Event > Sensor], [Event >...
  • Page 83 VMAX IP G4™ ® 7. The image on the remote software has suddenly disappeared after displaying it for a brief time. 1) Some ISPs restrict upload data/traffic volume. Please contact your ISP. 2) Upload traffic restrictions can be easily checked with the following steps. >...
  • Page 84: Specifications

    VMAX IP G4™ ® Specifications MODELS DW-VG416xT16P DW-VG412xT8P DW-VG49xT4P VIDEO Operating system Embedded Linux® channel 16 channels 12 channels 9 channels No. of PoE 16Ch 8 Ch 4 Ch Max supported resolution IP camera max. 4K (3840×2160) System Communication protocol ONVIF®...
  • Page 85 VMAX IP G4™ ® Dual recording for live and playback and dual stream for local recording and network transmission Video streaming functions PathFinder™ easy end-to-end remote connection Monitoring software C3™ CMS, DW Mobile Plus™ Network functions Live monitoring, remote playback, and file backup Remote system reboot, system management, notifications and Remote system control remote PTZ control...
  • Page 86: Warranty Information

    Warranty Information Go to https:/ /digital-watchdog.com/page/rma-landing-page/ to learn more about Digital Watchdog’s warranty and RMA. To obtain warranty or out of warranty service, please contact a technical support representative at: 1+ (866) 446-3595, Monday through Friday from 9:00 AM to 8:00 PM EST.
  • Page 87: Limits And Exclusions

    This warranty gives you specific legal rights, and you may also have other rights from vary from state to state. If the problem is not handled to your satisfaction, then write to the following address: Digital Watchdog, Inc. ATTN: RMA Department 16220 Bloomfield Ave...

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