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Networking
The product provides a single RJ-45 port for a network connection. In order to meet Class
B specifications, the use of shielded I/O cables is required. For optimal performance, you are
recommended to use Cat 5/5e or Cat 6 cabling and gigabit-capable local network equipment.
A correct network setup is required to operate the printer, as all communication with printing and
management software happens through the network.
Connectivity requirements—remote monitoring
In order to operate the product, there are some connectivity requirements.
Definitions
●
Customer Computer means the computer, as further specified in the Site Preparation Guide,
provided by the customer at the customer's sole expense, which will be hosting the required HP
3D software necessary to manage the Product(s).
●
Customer Machine Data means data collected from the customer's Product that may include,
but is not limited to the following: Product usage data; Product production data; Product system
events; Product maintenance and calibration history; Product model number; Product serial number;
Product firmware version; Product IP address; consumables status and history; sensor activity;
quantity and type of printheads used; build ID; build duration; and/or print mode. Customer Machine
Data does not include design files, parts files, job names, job contents, part geometries, thermal
maps, user names, or part names.
●
Product(s) means the HP-branded 3D printing hardware and any related HP-branded 3D printing
accessories, including but not limited to the load station and powder removal station, as well as any
accompanying HP-branded 3D software, listed in the customer order and excluding consumables or
services.
●
Site Preparation Guide means the Site Preparation Guide for the Product that has been provided to
the customer by HP or HP authorized personnel (either online or in paper form) in advance of the
sale of the Product.
Requirements
●
The customer will allow HP to install the required HP 3D software on the Customer Computer, keep
the Customer Computer connected to the Product, and keep the required HP 3D software running
on the Customer Computer at all times.
●
THE CUSTOMER AGREES THAT FAILURE TO MAINTAIN THE PRODUCT'S CONNECTION TO THE
HP CLOUD AS SPECIFIED IN THE SITE PREPARATION GUIDE WILL RESULT IN LIMITED OR NO
PRODUCT FUNCTIONALITY AND LIMITED SERVICE LEVEL.
Networking
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Troubleshooting
