Troubleshooting - Ultimate Healthcare Heritage II Bariatric User Manual

13 Troubleshooting

PROBLEM
No lights on power unit
Low Pressure indicator is flashing
and sounding
Power Failure Alarm Indicator is
flashing and sounding
Patient is bottoming out (without
alarm being triggered)
Power unit is noisy
Service indicator remains
illuminated
If the problem persists, contact Ultimate Healthcare or your local service provider.
Issue: 5 - 12/12/2018
SOLUTION
 Check the power unit is connected to the mains power
supply and that the mains switch is turned ON.
 Check power unit for any blown fuses.
 Check to ensure that the CPR tag is securely fitted in
place.
 Check whether power was suddenly shut down.
 Check that the connection between air tube and power
unit is tightly secured.
 Check that all tubing connections along the mattress
are secured.
 If all of above steps have been checked. Press "Alarm
Mute" for system to be verified again.
 Check the power unit is connected to the mains power
supply and that the mains switch is turned ON.
 Pressure setting might be inadequate for the patient,
adjust comfort level to Firm and wait for a few minutes
for a better comfort.
 Ensure that the power unit is resting against a solid
surface.
 Indicates that system is scheduled for an annual
service. Please contact Ultimate Healthcare or your
local dealer to arrange.
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