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troubleshooting
We know how frustrating and costly it can be
when a critical piece of equipment is down for
repairs. It is our goal to minimize service
disruptions, to get you back up and operating
in the shortest time possible.
We carefully analyze all service calls. This
analysis helps us to improve our
manufacturing processes, and reduces
product service issues. Generally speaking,
most equipment failures can be attributed to
the following three causes:
• Faulty use and care practices.
• Electrical supply problems.
• Equipment faults.
Please refer to the Troubleshooting Chart on
the next page for common problems and
solutions. If the problem you're experiencing
isn't listed, or if the standard solution fails to
Please have the following information on hand when contacting Winston Industries
regarding product service.
1. Model _____________________Serial # _____________________________________
(located on name plate)
2. Your name ______________________________________________________________
3. Company name _________________________________________________________
4. Company address _______________________________________________________
_______________________________________________________________________
5. Company phone _________________________________________________________
6. Type of problem _________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
hold & serve drawer
resolve your problem, you will need a
qualified servicer to diagnose and repair the
problem.
If your equipment is still under warranty, or
you are uncertain whether or not warranty is
still in place, please call Winston Customer
Service at 1-800-234-5286 (or
502-495-5400). Our friendly staff will help you
verify coverage, and if under warranty, will
arrange for a servicer to call on you.
If your equipment is no longer under warranty,
you can call our Customer Service line at
1-800-234-5286, or visit our website at www.
winstonind.com, and click the Service tab to
locate an authorized servicer near you.
In order to expedite service, please have the
complete model and serial number (found on
the appliance's identification tag) on hand
when you contact us.
Service parts may be purchased directly
www.winstonind.com • 800-234-5286
from the factory online.
Visit www.winstonind.com
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