INSTALLATION MANUAL CONTENTS INTRODUCTION Introduction to the installation manual The gas fireplace in general Safety Delivery packaging Overview of contents INSTALLATION Installation guide Installation preparations Removing the glass Mounting the glass Installing the burner Arranging ceramic logs Restrictors Installation of electrical and gas components Electrical connection Gas connection Retractable inspections grate (optional)
Visio 100 F VISIO 8 Visio 100 F – Front model (one side) Visio 100 LC – Left Corner mmodel (two sides) Visio 100 RC – Right Corner model (two sides) Visio 100 3S – 3 sides model (three sides)
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INTRODUCTION WARNINGS Please note the symbols below that indicate potentially dangerous situations. SYMBOL DESCRIPTION Visual sign illustrating an important notice or caution. Visual sign illustrating a potential hazard. INSTRUCTIONS FOR USING QR CODES You will find QR codes with links to video guides for different installations in several places within the manual.
INTRODUCTION SAFETY It is important that the gas fireplace is correctly installed there is no need for an extra air supply for combustion. with consideration to the environment and people’s It is recommended that the air replacement in the room safety.
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INTRODUCTION SAFETY DEVICES IN THE FIREPLACE The gas fireplace has three safety devices: thermocouple • Our fireplaces are fitted with a 1 thermocouple in the pilot unit. If the pilot flame is not lit, the fireplace will shut down. Make sure not to place any decorations around the 2 thermocouple.
INTRODUCTION OVERVIEW OF CONTENT The following elements are included for decoration of the combustion chamber and fine tuning of airflow and flame image: CONTENTS 1. Logs (qty. 6) 2. Filaments (1 bag) 3. Secondary burners (qty. 2) 4. Restrictors (qty. 3) 5.
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INTRODUCTION OVERVIEW OF ELECTRONIC COMPONENTS Receiver Light module GV60 combination valve and adapter 12V OVERVIEW OF REMOTE OPTIONS Remote control PUCK WiFi module (optional) (optional)
INSTALLING OPTIONAL SOLUTIONS Follow the separate instructions provided with the respective accessories. ARRANGING THE CERAMIC LOGS Follow the instructions on page 21 to arrange the ceramic logs for Visio 100 F, Visio 100 LC, Visio 100 RC and Visio 100 3S. RESTRICTORS Follow the instructions on page 28 for the overview and description.
INTRODUCTION INSTALLATION PREPARATIONS On this page, we have listed points to be aware of before starting the installation of the gas fireplace. NOTE! Placement and construction preparations • If the installation is made in an existing chimney, clean the chimney before installation. •...
INSTALLATION REMOVING THE GLASS REMOVING THE GLASS The gas fireplace comes with the glass fitted. The glass must be removed to install the fireplace burner. Scan the QR code to watch a how-to-video The frames must be removed before removing the glass. NOTE! Glass edges are sensitive.
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INSTALLATION 3. Grip the two metal edges on the glass and pull the glass towards the front. 4. Lift the glass until it is free of the base frame. Tilt the bottom of the glass out and then down. 5. The glass can now be removed.
INSTALLATION MOUNTING THE GLASS When the glass is to be reinstalled, please follow the installation guide “Removing the glass” on page 14 by starting with the last step and be aware of the position indicator shown below. NOTE! There is a position indicator in the middle of the gas fireplace frame, which ensures the glass is fitted correctly. This wedge must fit between the two notches on the glass.
INSTALLATION INSTALLING THE BURNER If the burner is not installed on delivery, please follow The air settings for the burners varies between the these steps to fit the burner. gas types. Make sure that the correct air settings have been made, if not, please make the necessary Make sure that the burner fits the required gas type.
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INSTALLATION PROCEDURE Remove the burner and hose from the box. Remove the bottom grate from the combustion chamber. Remove the four fitted bolts on the bottom of the fireplace (see the arrows). WARNING! Incorrect installation can cause a dangerous situation. Make sure that the bottom bolts are tightened and that the burner is pressed against the bottom combustion chamber gasket.
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INSTALLATION Now pull the GV60 Combination Valve, pipe and receiver towards the side where the inspection grate is desired to be positioned. No further than 500 mm from the middle of the fireplace. Position the bottom grate above the burner.
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INSTALLATION OVERVIEW OF THE BURNERS Main Secondary burner burner thermocouple Piezo electrode Pilot flame guide...
INSTALLATION ARRANGING THE CERAMIC LOGS When arranging the ceramic logs and the embers layer When commissioning or servicing the fireplace, it must in the combustion chamber, it is important that they be ensured that the cross ignition (from the pilot flame do not cover the pilot flame and its thermocouple, and to the main burner) functions, and that ignition occurs ember material must not be placed under the pilot...
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INSTALLATION LOG PLACEMENT – VISIO 100 F, 100 LC, 100 RC AND VISIO 100 3S The following ceramic logs must be used. A small elevation in log no. 5 can be used for identification 1. Start by securing the two secondary burners in the fireplace’s base plate.
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INSTALLATION 2. Place ceramic log no. 1 against the back panel as shown in the photo. 30 cm 32 cm 3. Then place ceramic log no. 2 on the secondary burner to the right.
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INSTALLATION 4. Place ceramic log no. 3 on the secondary burner to the left. 5. Place ceramic log no. 4. 31 cm 7 cm 0.5 cm 31 cm...
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INSTALLATION 6. Place ceramic log no. 5, so that it rests on log no. 4. 11 cm 5.5 cm 7 cm 7 cm 1 cm 7. Place ceramic log no. 6, so that it rests on log no. 4. 12.5 cm 6 cm 7 cm...
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INSTALLATION 8. Now the glass pieces must be distributed in the combustion chamber. Measure 5 dl of glass into a measuring cup. Distribute the glass pieces (5 dl in total) on both sides of the gas fireplace – over the LED lights. It is important that the pieces of glass are distributed in a thin layer that just exactly covers the holes in the bottom of the fireplace.
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INSTALLATION 10. Now measure 2.5 L of the ember chips (a mixture of the grey and the black chips). Sprinkle the ember chips over both the glass pieces and the rest of the base plate. WARNING! Be aware that the main burner and pilot flame are kept free of all ornaments. 12.
INSTALLATION RESTRICTORS Three different restrictor are included for the gas fireplace. The restrictors are used to create the correct flow in the balanced flue. It is important to see and assess from the flame picture whether the correct restrictor is fitted. The flames should be blue/yellow at start-up, after 20 minutes the flames should be a clear yellow.
INSTALLATION INSTALLATION OF ELECTRICAL AND GAS COMPONENTS CONNECTION DIAGRAM Use the diagram to get an overview of the individual electrical and gas components. Pictures of the parts will be provided on the following pages.
INSTALLATION ELECTRICAL CONNECTION The following electrical parts accompany this gas fireplace: LED box Power supply/ Receiver adapter 12V CONNECTING THE LED BOX The LED box must be connected to the power supply (see arrow A). The LED box can be positioned on the retractable inspection grate (optional).
INSTALLATION GAS CONNECTION PROCEDURE 1. Remove the strips holding the flexible gas lines Secure against leaks in all gas connections made. and wires together and place the parts carefully Make sure that the gas is correctly connected. under the fireplace. Make sure that no cables are disconnected.
INSTALLATION RETRACTABLE INSPECTION GRATE (OPTIONAL) RETRACTABLE As an accessory for the built-in gas fireplaces, a INSPECTION GRATE retractable inspection grate is available. The retractable Scan the QR code grate covers the GV60 Combination Valve, receiver, etc., to watch a how-to-video and can easily be pulled out during, e.g.
INSTALLATION REMOTE CONTROL SYNCHRONISE THE REMOTE In this section you can learn how to set up the remote CONTROL control for the gas fireplace. Scan the QR code to watch a how-to-video The remote control uses 2 x AAA 1.5V batteries. Never use pointed tools to remove the batteries from the receiver and remote control.
(C91). The fireplace may only be installed using a balanced flue (also known as balanced flue system) in the way stated by RAIS. The RAIS fireplace is approved with the Exodraft fan system. The flue pipes recommended by RAIS have been...
INSTALLATION POSITIONING FLUE TERMINALS The table below shows how different flue terminals can NOTE! Be aware that the safety distances be positioned in the house and how large the safety below are English national guides. distances must be. Please follow national regulatory requirements.
INSTALLATION PLACEMENT AND CONSTRUCTION Use insulation panels with a maximum thermal In cases where national regulations require that control conductivity of 0.10 W/m.K or a minimum thermal measurements are taken in the flue pipe and above the resistance of 10 K.m/W. Suitable products can be fireplace, a measuring spigot can be positioned here.
INSTALLATION DISTANCE TO COMBUSTIBLE MATERIAL FRONT AND SIDE VIEW Min. 1000 Outlet mm to the convection: combustible Min. 300 mm ceiling from the Make a ceiling protecting plate if the ceiling is combustible Min. 500 mm to combustible material Min. 150 Min.
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INSTALLATION TOP VIEW Min. 150 Keep a free mm from the distance around back frame to the fireplace of combustible 50 mm to ensure material convection Min. 500 mm to combustible material Combustible material on-flammable material...
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INSTALLATION DISTANCE TO THE COMBUSTIBLE SHELF If you want to position flammable material above your fireplace, you must follow these minimum requirements. IF A THEN B 50 mm Min. 200 mm 100 mm Min. 250 mm 150 mm Min. 300 mm 200 mm Min.
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INSTALLATION DISTANCE FROM GLASS TO COMBUSTIBLE SIDE WALL Fireplace opening Non-flammable material Combustible material Fireplace opening 100 mm Min. 150 mm between edge of opening and wall...
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INSTALLATION CONSTRUCTION EXAMPLE The installation of Visio 100 F, 100 LC, 100 RC and Visio 100 3S must be fitted with convection openings which have a minimum area of 200 cm above the fireplace and 200 cm below the fireplace.
INSTALLATION FITTING THE FRAME (OPTIONAL) When the ceramic logs and embers layer are correctly positioned in the gas fireplace, refit the glass as described in the section “Mounting the glass” on page 16. PROCEDURE TO FIT THE FRAME: 1. Fit the frame in the top of the gas fireplace using the accompanying screws (see the arrows). 2.
INSTALLATION STARTING THE GAS FIREPLACE SOUNDS Before igniting the fire for the first time, ensure that all the packaging, labels, etc., are removed from the The fireplace can emit a “clicking” sound when it is fireplace and the glass is cleaned. heating up and cooling down.
INSTALLATION PURGING THE GAS PIPE PURGING THE GAS PIPE When the gas supply is connected for the first time, the Scan the QR code supply lines will be filled with air. The gas supply can to watch a how-to-video then be purged by unscrewing the inlet pressure tap on the side of the burner.
INSTALLATION PRESSURE SETTING ADJUSTMENT BURNER PRESSURE The fireplace should be pressure adjusted according to Scan the QR code the data sheets from page 54. “Inlet pressure” (supply to watch a how-to-video pressure to the GV60 Combination Valve) and “Burner pressure” (nozzle pressure) must ALWAYS be measured and, if necessary, corrected by an authorised installer.
This gives easy access to measurements. You will find the points here: RAIS Visio Gas 90-55 There are two points. The point at the rear/right end “IN” is for O and the “FLUE OUT” is for CO measurements.
Make sure the fireplace is completely cold before you flame picture. begin. RAIS cannot be held liable for injuries that result from touching a hot fireplace. SERVICE PROCEDURE The fireplace must be inspected by an authorised The steps below can be used as a guideline.
Check the outside and inside of the fireplace for any damage and pay particular attention to gaskets. Only original RAIS spare parts may be used. CLEANING THE CERAMIC LOGS 1. Remove the ceramic logs as described in steps 1-3 in “Recommended Service Guideline”...
MAINTENANCE WARRANTY MAINTENANCE OF YOUR GAS FIREPLACE RAIS offers a 2-year warranty on all gas fireplaces. The warranty period begins upon delivery of the product. We recommend having your gas fireplace inspected by a professional once a year to ensure the product’s The warranty –...
If you, against all expectation, should experience issues with your fireplace, please try the following steps. If the issues persist, please contact your RAIS dealer and state in which step the problem occurred. The most seen problem is lost connection between remote control and receiver due to lack of power. Therefore, we recommend changing the batteries in your remote and resetting the connection between the receiver and remote.
TROUBLESHOOTING AND ERRORS ERROR CODES ON THE REMOTE CONTROL ERROR SYMPTOM POSSIBLE CAUSE CODE • No pilot within 30 sec. • No gas supply • Note: After 3 failed ignition sequences F06 • Air in pilot supply line is shown. •...
TROUBLESHOOTING AND ERRORS ERROR CODES ON THE APP ERROR MESSAGE SYMPTOM POSSIBLE CAUSE CODE SHOWN IN APP • 5 sec. beep from the receiver • Microswitch not making contact with the cam on the Contact Service • Fire is not responding, no ignition motor knob •...
DRAWINGS VISIO 100 F 1089 1089 1089 RAIS Without frame With frame With frame Without frame...
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DRAWINGS VISIO 100 LC 1035 1035 1035 1141 1141 RAIS Vi RAIS Visio Gas 100-43-39 LC 1141 RAIS 1035 1141 With frame Without frame Without frame With frame RAIS Visio Gas 100-43F-6541...
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DRAWINGS VISIO 100 RC 390,5 390,5 390,5 1035 1035 390,5 1141 1141 RAIS Visio Gas 10 RAIS Visio Gas 100-43- 1035 Without frame With frame 1141 Without frame With frame...
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DRAWINGS VISIO 100 3S 1000 1000 390, 390,5 1000 1076 1076 1076 1000 1198 1198 1198 RAIS Visio RAIS Visio Gas 100-43-39 3S-6541 1076 RAIS V 1198 Without frame With frame RAIS Without frame With frame...
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RAIS A/S Industrivej 20 DK-9900 Frederikshavn Denmark www.rais.com...