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Summary of Contents for RAIS CARO GAS
- Page 1 FREE-STANDING GAS FIREPLACES USER MANUAL (GB) CARO GAS NEXO GAS VIVA L GAS Q-TEE II GAS Q-TEE II C GAS...
- Page 2 Revision: 1 Dato: 01-01-2025 We reserve the right for any typographical errors.
- Page 3 USER MANUAL CONTENTS INTRODUCTION TO THE USER MANUAL Gas fireplace models Instructions for using QR codes Serial number GENERAL TECHNICAL INFORMATION Remote control and range Receiver and temperatures Battery replacements Code generation Antenna Power connection REMOTE CONTROL OPTIONS Remote control PUCK START-UP Synchronisation of the remote control and receiver...
- Page 5 INTRODUCTION TO THE USER MANUAL Congratulations on the acquisition of your new gas fireplace and on becoming a RAIS customer! You have chosen a gas fireplace where quality, design and function go hand-in-hand. This user manual is only a basic introduction to the use and maintenance of your fireplace.
- Page 6 INTRODUCTION WARNINGS Please note the symbols below that indicate potentially dangerous situations. SYMBOL DESCRIPTION Visual sign illustrating an important notice or caution. Visual sign illustrating a potential hazard. PRODUCTION NUMBER production number fireplace’s identification number and must be used when making any enquiries relating to the fireplace’s warranty.
- Page 7 INTRODUCTION GENERAL TECHNICAL INFORMATION Be aware of the following general technical information regarding the remote control and receiver unit. REMOTE CONTROL AND RANGE The remote control has a maximum range of 10 metres from the receiver. Placing the remote further from the receiver can interfere with the connection and may cause the need of a reset.
- Page 8 If this is not connected, the electronic system may be damaged. REMOTE CONTROL OPTIONS There are 2 options for operating a RAIS gas fireplace: a remote control (with display) and a PUCK (without display). REMOTE CONTROL The remote control with a display is standard. With this remote control, all the functions of the gas fireplace can be used.
- Page 9 REMOTE CONTROL START-UP In this section you can learn how to set up the remote control for the NOTE! gas fireplace. Once a year you should replace the batteries in the remote to ensure optimal operation. The remote control uses 2 x AAA 1.5V batteries. Replace all the batteries at the same time and Never use pointed tools to remove the batteries from the receiver use only good quality alkaline batteries.
- Page 10 REMOTE CONTROL DISPLAY AND FUNCTIONS Read to learn more about the remote control’s functions. Signal control Child lock Time Thermostat mode Battery status Countdown timer Fahrenheit or celsius Light Program mode Eco mode Temperature Auxiliary function SETTING THE DEGREES SETTING FAHRENHEIT OR CELSIUS Scan the QR code to watch To change between °C or °F, press and hold the buttons a how-to-video...
- Page 11 REMOTE CONTROL USING THE REMOTE CONTROL HOW TO SWITCH ON THE FIRE HOW TO SWITCH THE FIRE ON Press and hold the button to switch on the fire. Scan the QR code to watch a Be patient: When you switch the fire on/off and use the remote how-to-video control, you must hold the button for a couple of seconds until the ignition icon is displayed.
- Page 12 REMOTE CONTROL OPERATING MODE THERMOSTAT MODE Scan the QR code to watch There are 3 operating settings on the remote control: 1)Thermostat a how-to-video mode, 2) Program mode and 3) Eco mode. Read to learn about all 3 operating modes. 1) Thermostat mode The room temperature is measured and compared to the set temperature.
- Page 13 REMOTE CONTROL 2) Program mode PROGRAM MODE Program 1 or 2 can both be programmed to operate or stop at Scan the QR code to watch a how-to-video specific points in time at a set temperature. Read to learn how the program is activated or deactivated.
- Page 14 REMOTE CONTROL SETTING THE DAY 1. ALL flash. Press the button to choose between ALL, SA:SU, 1, 2, 3, 4, 5, 6, 7. 2. To confirm, press the button. 3. Continue either to PROGRAM 2 and set the operating time and time for switching off the fire or stop programming here and PROGRAM 2 remains deactivated.
- Page 15 REMOTE CONTROL 3) Eco mode ECO MODE The flame height alternates between high and low. If the room Scan the QR code to watch a how-to-video temperature is lower than the set temperature, the flame height will remain high for longer. If the room temperature is higher than the set temperature, the flame height will remain low for longer.
- Page 16 REMOTE CONTROL COUNTDOWN TIMER TO COUNTDOWN TIMER FOR SWITCHING OFF THE FIRE SWITCH OFF THE FIRE 1. Press and hold the button until is displayed and HOUR Scan the QR code to watch flashes. a how-to-video 2. Select the hour by pressing 3.
- Page 17 REMOTE CONTROL ACTIVATION AND DEACTIVATION OF FUNCTIONS The following functions can be deactivated/activated: • Child lock • Program mode • Thermostat mode (also deactivates Program mode) • Eco mode • Light/dimmer (operation) • Room fan (operation) • Auxiliary function • Countdown timer ACTIVATION OF FUNCTIONS 1.
- Page 18 WARNING! If the pilot flame does not light after several attempts, switch off the gas supply and contact your RAIS dealer. HOW TO SWITCH ON THE FIRE 1. Press and hold the button until you hear 2 short ‘beeps’ and the start procedure begins.
- Page 19 WARRANTY WARRANTY Covered Under Warranty At RAIS, we stand behind the quality and craftsmanship • of our gas fireplaces. We offer a 2-year warranty starting Malfunctions caused by defective craftsmanship • from the date of delivery, in addition to the national Faults due to material defects •...
- Page 20 Make sure the fireplace is completely cold before you flame. begin. RAIS cannot be held liable for injuries that result from touching a hot fireplace. SERVICE PROCEDURE The fireplace must be inspected by an authorised The steps below can be used as a guideline.
- Page 21 Check the outside and inside of the fireplace for any damage and pay particular attention to gaskets. Only original RAIS spare parts may be used. CLEANING THE CERAMIC LOGS 1. Remove the ceramic logs as described in steps 1-3 in “Recommended Service Guideline”...
- Page 22 If you, against all expectation, should experience issues with your fireplace, please try the following steps. If the is- sues persist, please contact your RAIS dealer and state in which step the problem occurred. The most common problem is a lost connection between the remote control and receiver due to lack of power.
- Page 23 TROUBLESHOOTING AND ERRORS ERROR CODES ON THE REMOTE CONTROL ERROR SYMPTOM POSSIBLE CAUSE CODE • No pilot within 30 sec. • No gas supply • Note: After 3 failed ignition sequences F06 • Air in pilot supply line is displayed. •...
- Page 24 TROUBLESHOOTING AND ERRORS ERROR CODES ON THE APP ERROR MESSAGE SHOWN IN APP SYMPTOM POSSIBLE CAUSE CODE • 5 sec. beep from the receiver • Microswitch not making contact with the cam on the Contact Service • Fire is not responding, no ignition motor knob •...
- Page 25 TROUBLESHOOTING AND ERRORS ERROR SOUND DIAGRAM Confirmation ignition start (EU) Ignition sequence (US) Failure: Micro switch defect, ON/OFF Switch open, Wiring not comple- ted, Learn function failed, no 2 Thermocouple connected to 2 Thermocouple version (Recei- ver: yellow lable), Ignition failed because 2 Thermocouple has not cooled down...
- Page 26 DISPOSAL GUIDE DISPOSAL GUIDE When your gas fireplace is no longer in use, it’s important to consider the environment and dispose of it in the most responsible manner. Material sorting To properly sort materials from the gas fireplace, always adhere to national laws and regulations regarding material disposal.
- Page 27 On this page you will find references to other manuals and video guides for our gas fireplaces. Scan the associated QR code to see the manuals and video guides. The manuals are available in other languages on RAIS’s website. APP AND WIFI MODULE...
- Page 28 Article number: 03-6511GB RAIS A/S Industrivej 20 9900 Frederikshavn Danmark www.rais.com...
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