Ikea Guarantee - IKEA TORSBODA Manual

IKEA guarantee

IKEA guarantee
FAQs about the warranty:
IKEA guarantee
How long is the IKEA warranty valid?
This warranty is valid for five (5) years from the original date
of purchase of your appliance at IKEA. The original sales re-
ceipt, is required as proof of purchase. If service work is car-
ried out under warranty, this will not extend the warranty
period for the appliance.
Who will execute the service?
IKEA service provider will provide the service through its
own service operations or authorised service partner net-
work.
What does this warranty cover?
This warranty only applies to domestic use of the relevant
product. The exceptions are specified under the headline
"What is not covered under this warranty?" Within the war-
ranty period, the costs to remedy the fault e.g. repairs, spare
parts, labour and travel will be covered, provided that the
appliance is accessible for repair without special expendit-
ure. The respective local regulations are applicable. Re-
placed parts become the property of IKEA.
What will IKEA do to correct the problem?
The IKEA-appointed service provider will examine the
product and decide, at its sole discretion, if it is covered un-
der this warranty. If considered covered, the IKEA-appointed
service provider or its authorised service partner through its
own service operations will then, at its sole discretion, either
repair the defective product or replace it with the same or a
comparable product.
What is not covered under this warranty?
Normal wear and tear.
●
Deliberate or negligent damage, damage caused by fail-
●
ure to observe the user manual, incorrect installation or
by connection to the wrong voltage, damage caused by
chemical or electrochemical reaction, rust, corrosion or
water damage including but not limited to water damage
caused by excessive lime in the water supply, and dam-
age caused by abnormal environmental conditions.
Consumable parts including batteries and bulbs.
●
Non-functional and decorative parts which do not affect
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normal use of the appliance, including any scratches and
possible differences in colour.
Accidental damage caused by foreign objects or sub-
●
stances and damage associated with cleaning or unblock-
ing of filters, drainage systems or soap drawers.
Damage to the following parts: ceramic glass, accessories,
●
crockery and cutlery baskets, inlet and outlet hoses, seals,
lamps and lamp covers, displays, knobs, panels, housing
covers and parts of housings. Unless such damage can be
proved to have been caused by production faults.
Cases where no damage could be found during a techni-
●
cian's visit.
Repairs not carried out by our appointed service pro-
●
viders and/or an authorised contractual service partner,
or where non-original spare parts have been used.
Repairs caused by installation which was improper or not
●
according to specification.
Use of the appliance in a non-domestic environment, i.e.
●
professional use.
Transport damage: Where the product is transported by
●
customers themselves either to their home or to another
address, IKEA shall not be liable for any damage which
may occur during such transport. However, if IKEA deliv-
ers the product to the customer's delivery address, then
damage to the product that occurs during this delivery
will be covered by IKEA .
Cost of carrying out initial installation of the IKEA appli-
●
ance. However, if an IKEA-appointed service provider or
its authorised service partner repairs or replaces the ap-
pliance under the terms of this warranty, the appointed
service provider or its authorised service partner will rein-
stall the repaired appliance or install the replacement, if
necessary.
How country law applies
The IKEA warranty gives you specific legal rights, which
cover or exceed all the local legal demands. However these
conditions do not limit in any way consumer rights de-
scribed in the local legislation.
Scope of applicability
For appliances which are purchased in one EU country and
taken to another EU country, the services will be provided in
the framework of the warranty conditions normal in the new
country. An obligation to carry out services under the war-
ranty exists only if the appliance complies and is installed in
accordance with:
the technical specifications of the country in which the
●
warranty claim is made;
the installation instructions and safety information in the
●
user manual.
Customer Service for IKEA appliances
Please don't hesitate to contact the IKEA-appointed author-
ised service centre:
to make a service request under this warranty;
●
to ask for clarification about functions of IKEA appliances.
●
To ensure that we provide you with the best assistance,
please read the installation instructions and/or the user
manual before contacting us.
How to reach us if you need our service
On the final page of this user manual you will find a full list
of authorised service centres selected by IKEA, together with
the relevant national telephone numbers.
To provide you with faster service, please use the
telephone numbers listed in this user manual.
When calling us, make sure that you have the details of the
relevant appliance to hand. These are:
Appliance number (E-Nr = 1 )
●
Production number ( FD = 2 )
●
IKEA article number (8 digit code located on the line be-
●
low the appliance number (E-Nr))
IKEA manufacturing date (located on the care label on the
●
side of the inner door)
This information can be found on the "rating plate"
→ Page 10 on the appliance door.
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