SMART Board SB640 Installation And User Manual page 51

Chapter 5
Troubleshooting your interactive whiteboard
Symptom/observation
There's no image
projected on your
interactive whiteboard's
screen, or a "No Input"
message appears.
The projected image is
blurry, too large or doesn't
completely fill your
interactive whiteboard's
screen.
The SMART software icon
doesn't appear in the
Windows notification area
or the Mac Dock.
smarttech.com/kb/001414
Cause
Your projector isn't
receiving a video signal.
Your computer is in
standby mode.
Your computer is off.
Your projector's position,
zoom and focus settings
aren't adjusted.
Your computer's video
resolution settings don't
match your projector's
native resolution.
SMART Board Tools isn't
running.
SMART Product Drivers
aren't installed.
Solution
Check the video cable connections.
l
Check that the correct video input is
l
selected on your projector.
Make sure that your projector is on and that
l
it's connected to a power source.
If you're using a laptop computer, switch
l
the external video connection on. Refer to
your laptop's user's guide for more
information.
Move the mouse or touch any key on your
keyboard to bring your computer out of
standby mode.
Turn on your computer (or press your
computer's reset button), and then log on
as usual.
Adjust your projector's position, zoom and
focus settings. Refer to your projector's
manual for more information.
Consult your projector's manual for the
correct video resolution, and then go to
Windows Control Panel or Apple System
Preferences to change the video
resolution to match your projector.
Start SMART Board Tools.
For Windows computers, select Start > All
Programs > SMART Technologies >
SMART Product Drivers > SMART Board
Tools.
For Mac computers, select Finder >
Applications > SMART Product Drivers >
SMART Board Tools.
Install SMART Product Drivers on your
computer.
For details about installing SMART Product
Drivers, see Installing SMART software on
page 30.
51