Hewlett Packard Enterprise ProLiant DL160 Gen10 Maintenance And Service Manual
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Hewlett Packard Enterprise ProLiant DL160 Gen10 Maintenance And Service Manual

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HPE ProLiant DL160 Gen10 Server Maintenance and
Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for
hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are
familiar with weight and stability precautions.
Part Number: 878590-006
Published: September 2020
Edition: 7

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Summary of Contents for Hewlett Packard Enterprise ProLiant DL160 Gen10

  • Page 1 This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 Copyright 2017-2020 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: Table Of Contents

    Contents Illustrated parts catalog....................7 Mechanical components......................................7 Access panel spare parts................................... 7 DIMM guard spare kit....................................8 Energy pack holder and fan blank spare kit........................... 8 Chassis ear spare kit.....................................8 Rail spare part........................................8 Miscellaneous blank spare parts................................8 Front bezel spare part....................................9 System components........................................9 Heatsink spare part....................................10 First-generation Intel Xeon Scalable Processor spare parts....................10...
  • Page 4 Enable the enhanced cooling function............................35 Removing and replacing the chassis ears..............................36 Removing and replacing a drive blank................................37 Removing and replacing a hot-plug drive..............................38 Removing and replacing an M.2 SSD................................39 Removing and replacing the hot-plug power supply..........................40 Removing and replacing a fan....................................42 Removing and replacing a fan blank.................................
  • Page 5 Front panel components......................................83 Four-bay LFF drive model..................................83 Eight-bay SFF drive model with optical drive..........................83 Eight-bay SFF drive model with two-bay SFF option......................84 Serial number/iLO information pull tab............................84 Front panel LEDs and buttons....................................84 Four-bay LFF drive model..................................84 Eight-bay SFF model....................................86 Power fault LEDs......................................87 Rear panel components......................................
  • Page 6 HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply..............115 HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply................116 Websites......................... 118 Support and other resources..................119 Accessing Hewlett Packard Enterprise Support............................. 119 Accessing updates........................................119 Customer self repair.........................................120 Remote support..........................................120 Warranty information......................................120...

  • Page 7: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer Item Description Access panel spare parts DIMM guard spare kit...

  • Page 8: Dimm Guard Spare Kit

    DIMM guard spare kit Customer self repair: mandatory Description Spare part number 878529-001 • Left DIMM guard • Right DIMM guard Energy pack holder and fan blank spare kit Customer self repair: mandatory Description Spare part number 878530-001 • Energy pack holder •...

  • Page 9: Front Bezel Spare Part

    Customer self repair: mandatory Description Spare part number Front bezel 875561-001 System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer Item Description Heatsink spare part...

  • Page 10: Heatsink Spare Part

    Item Description System board assembly spare part Battery and energy pack spare parts Drive backplane spare parts* Serial port cable spare part* Chassis intrusion detection switch spare part* HPE Trusted Platform Module 2.0 spare part* Front panel cable spare parts* Cable spare parts* *Not shown Heatsink spare part...

  • Page 11: Second-Generation Intel Xeon Scalable Processor Spare Parts

    Description Spare part number Intel Xeon Gold 6128, 3.40 GHz, 6C, 115 W 875721-001 Intel Xeon Gold 6130, 2.10 GHz, 16C, 125 W 874736-001 Intel Xeon Gold 6132, 2.60 GHz, 14C, 140 W 875722-001 Intel Xeon Gold 6134, 3.20 GHz, 8C, 130 W 875723-001 Intel Xeon Gold 6136, 3.00 GHz, 12C, 150 W 875724-001...

  • Page 12: Dimm Spare Parts

    Description Spare part number Intel Xeon Gold 5217, 3.00 GHz, 8C, 115 W P11611-001 Intel Xeon Gold 5218, 2.30 GHz, 16C, 125 W P11612-001 Intel Xeon Gold 5220, 2.20 GHz, 18C, 125 W P11613-001 Intel Xeon Gold 5222, 3.80 GHz, 4C, 105 W P11632-001 Intel Xeon Gold 6226, 2.70 GHz, 12C, 125 W P12008-001...

  • Page 13: Media Module Adapter Spare Parts

    Description Spare part number 16 GB, dual-rank x8 PC4-2666V-R 868846-001 32 GB, dual-rank x4 PC4-2666V-R 850881-001 64 GB, quad-rank x4 PC4-2666V-L 850882-001 2933 MT/s DIMMs — 8 GB, single-rank x8 PC4-2933Y-R P06186-001 16 GB, single-rank x4 PC4-2933Y-R P06187-001 16 GB, dual-rank x8 PC4-2933Y-R P06188-001 32 GB, dual-rank x4 PC4-2933Y-R P06189-001...

  • Page 14: Fan Spare Part

    Description Spare part number HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply 866727-001 HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply 866728-001 Fan spare part Customer self repair: mandatory Description Spare part number 878537-001 System board assembly spare part Customer self repair: optional Description...

  • Page 15: Serial Port Cable Spare Part

    Serial port cable spare part Customer self repair: mandatory Description Spare part number Serial port cable 879778-001 Chassis intrusion detection switch spare part Customer self repair: mandatory Description Spare part number Chassis intrusion detection switch 875570-001 HPE Trusted Platform Module 2.0 spare part Customer self repair: no Description Spare part number...
  • Page 16 Description Spare part number 878329-001 2 SFF SAS/SATA Mini-SAS cable kit • 2 SFF SAS/SATA backplane to embedded SATA Mini-SAS cable • 2 SFF SAS/SATA backplane to Smart Array controller Mini-SAS cable 2 SFF backplane power cable 875566-001 4 LFF/8 SFF drive backplane power cable 878332-001 M.2 SATA long cable for slot 3 878639-001...

  • Page 17: Customer Self Repair

    Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts: Mandatory—Parts for which customer self repair is mandatory.
  • Page 18 (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société...
  • Page 19 Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio.
  • Page 20 Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 21 Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR: Obrigatória—Peças cujo reparo feito pelo cliente é...
  • Page 22 Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.
  • Page 23 Customer self repair...
  • Page 24 Customer self repair...
  • Page 25 Customer self repair...

  • Page 26: Removal And Replacement Procedures

    Removal and replacement procedures Required tools The following tools might be required to perform some procedures: • T-10/T-15/T-30 Torx screwdriver • HPE Insight Diagnostics software Safety considerations Before performing service procedures, review all the safety information. Electrostatic discharge Be aware of the precautions you must follow when setting up the system or handling components. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 27: Server Warnings And Cautions

    Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server installations. If the server is installed higher than chest level, a third person may be required to help align the server.

  • Page 28: Rack Warnings

    Extend the server from the rack • If you are performing service procedures in a Hewlett Packard Enterprise, Compaq branded, Telco, or third-party rack cabinet, use the locking feature of the rack rails to support the server and gain access to internal components.

  • Page 29: Power Down The Server

    Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: •...

  • Page 30: Extend The Server From The Rack

    Secure the server by tightening the thumbscrews. 6. Connect the peripheral cables and power cords. Remove the server from the rack To remove the server from a Hewlett Packard Enterprise, Compaq-branded, Telco, or third-party rack: Procedure 1. Power down the server.

  • Page 31: Release The Cable Management Arm

    Procedure 1. Power down the server. 2. Extend the server from the rack. 3. Open or unlock the locking latch, slide the access panel to the rear of the chassis, and remove the access panel. Release the cable management arm Release the cable management arm and then swing the arm away from the rack.

  • Page 32: Removing The Primary Pci Riser Cage

    • Extend the server from the rack.. • Remove the server from the rack. 6. Remove the access panel. 7. Remove the primary PCI riser blank: Removing the primary PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage.

  • Page 33: Removing The Secondary Pci Riser Cage

    6. Remove the access panel. 7. Remove the PCI riser cage. Removing the secondary PCI riser cage Procedure Observe the following alerts: CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage.

  • Page 34: Removing The Universal Media Bay Blank

    • Remove the primary PCI riser blank. • Remove the primary PCI riser cage. Disconnect any cables connected to the PCI riser cage. 10. Remove any expansion boards installed in the PCI riser cage. 11. Remove the PCI riser cage. Removing the universal media bay blank Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

  • Page 35: Enable The Enhanced Cooling Function

    Procedure 1. Back up all server data. 2. If installed, remove the front bezel. 3. Power down the server. 4. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 5.

  • Page 36: Removing And Replacing The Chassis Ears

    Removing and replacing the chassis ears Procedure 1. If installed, remove the bezel. 2. Power down the server. 3. Remove the server from the rack. 4. Remove the rail. a. Extend the rail. b. Remove the rail from the server. 5.

  • Page 37: Removing And Replacing A Drive Blank

    6. Remove the screws and detach right chassis ear. To replace the component, reverse the removal procedure. Removing and replacing a drive blank Remove the components as indicated. • SFF drive blank Removal and replacement procedures...

  • Page 38: Removing And Replacing A Hot-Plug Drive

    • Low-profile LFF drive blank To replace the blank, slide the blank into the bay until it locks into place. Removing and replacing a hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 39: Removing And Replacing An M.2 Ssd

    To replace the component, reverse the removal procedure. Removing and replacing an M.2 SSD Prerequisites Before you perform this procedure, make sure that you have a Phillips No. 1 screwdriver available. Procedure Back up all server data. If installed, remove the front bezel. Power down the server.

  • Page 40: Removing And Replacing The Hot-Plug Power Supply

    To replace the component, reverse the removal procedure. Removing and replacing the hot-plug power supply Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. If the server is using a single power supply only, remove all power from the server: a.
  • Page 41 b. Disconnect the power cord from the power supply. c. Remove the power supply. Removal and replacement procedures...

  • Page 42: Removing And Replacing A Fan

    To replace the component, reverse the removal procedure. Removing and replacing a fan CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Procedure 1. Power down the server. 2.

  • Page 43: Removing And Replacing A Fan Blank

    CAUTION: The fan does not have a fan guard. Special attention is needed when removing or installing the fan to prevent finger injury. To replace the component, reverse the removal procedure. Removing and replacing a fan blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 44: Removing And Replacing The Flexiblelom Adapter

    To replace the component, reverse the removal procedure. Removing and replacing the FlexibleLOM adapter Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Back up all server data. If installed, remove the front bezel. Power down the server.

  • Page 45: Removing And Replacing The Media Module Adapter

    Removing and replacing the Media Module adapter Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Back up all server data. If installed, remove the front bezel. Power down the server. Remove all power: a.

  • Page 46: Removing And Replacing The Serial Port

    11. Remove the Media Module adapter. To replace the component, reverse the removal procedure. Removing and replacing the serial port Prerequisites Before you perform this procedure, make sure that you have a hex nut screwdriver available. Procedure Back up all server data. If installed, remove the front bezel.
  • Page 47 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Disconnect all peripheral cables from the server. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. Remove the access panel.

  • Page 48: Removing And Replacing The Optical Drive

    11. Remove the serial port. To replace the component, reverse the removal procedure. Removing and replacing the optical drive Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Back up all server data. 2.
  • Page 49 • Four-bay LFF drive model • Eight-bay SFF drive model ◦ Remove the optical drive carrier from the server. ◦ Remove the optical drive from the optical drive carrier. Removal and replacement procedures...

  • Page 50: Removing And Replacing The 4 Lff Front Panel Cable Assemblies

    To replace the component, reverse the removal procedure. Removing and replacing the 4 LFF front panel cable assemblies Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Back up all server data. 2.
  • Page 51 • USB 3.0 cable • iLO Service Port cable Removal and replacement procedures...

  • Page 52: Removing And Replacing The 8 Sff Front Panel Cable Assemblies

    To replace the component, reverse the removal procedure. Removing and replacing the 8 SFF front panel cable assemblies Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Back up all server data. 2.
  • Page 53 c. Disconnect the USB 3.0 cable from the system board. d. Remove the front I/O module. NOTE: If replacing the front I/O module and ambient thermal sensor cable, first remove both the iLO Service Port cable and the USB 3.0 cable. e.

  • Page 54: Removing And Replacing The Chassis Intrusion Detection Switch

    g. Remove the front I/O and ambient thermal sensor cable. To replace the component, reverse the removal procedure. Removing and replacing the chassis intrusion detection switch Procedure 1. If installed, remove the bezel. 2. Power down the server. 3. Remove all power: a.

  • Page 55: Removing And Replacing The Dimm Guards

    4. Do one of the following: a. Extend the server from the rack. b. Remove the server from the rack. 5. Remove the access panel. 6. Remove the chassis intrusion detection switch.. To replace the component, reverse the removal procedure. Removing and replacing the DIMM guards Prerequisites T-15 Torx screwdriver...

  • Page 56: Dimm-Processor Compatibility

    6. Remove the right DIMM guard. 7. If replacing the left DIMM guard, remove the Chassis Intrusion Detection switch. 8. Remove the left DIMM guard. To replace the component, reverse the removal procedure. DIMM-processor compatibility The installed processor determines the type of DIMM that is supported in the server: •...

  • Page 57: Removing And Replacing A Dimm

    Removing and replacing a DIMM Prerequisites Before replacing memory, read the memory configuration and population guidelines in the server user guide. Procedure 1. If installed, remove the bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b.
  • Page 58 CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components. Procedure 1.

  • Page 59: Removing And Replacing A Storage Controller

    • Slot 1 To replace the component, reverse the removal procedure. Removing and replacing a storage controller Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. If installed, remove the bezel. 2.
  • Page 60 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: a. Extend the server from the rack. b. Remove the server from the rack. 5. Remove the access panel. 6.

  • Page 61: System Battery Replacement

    To replace the component, reverse the removal procedure. System battery replacement System battery information The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real-time clock. If this battery is not properly handled, a risk of the fire and burns exists. To reduce the risk of personal injury: •...

  • Page 62: Removing And Replacing The Energy Pack And Holder

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Disconnect all peripheral cables from the server. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. Remove the access panel.
  • Page 63 a. Extend the server from the rack. b. Remove the server from the rack. 5. Remove the access panel. 6. Disconnect the cable and then remove the energy pack. 7. If replacing the energy pack holder, remove it from the server. To replace the component, reverse the removal procedure.

  • Page 64: Removing And Replacing The System Board

    Removing and replacing the system board Removing the system board Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • T-30 Torx screwdriver • System board handle tool • Processor-heatsink dust cover Procedure Back up all server data.
  • Page 65 12. Remove the rail. a. Extend the rail. b. Remove the rail from the server. 13. If the redundant hot-plug power supply installed: a. Remove the redundant hot-plug power supply. b. Remove the redundant hot-plug power supply cage. Removal and replacement procedures...
  • Page 66 14. Remove all DIMMs. 15. Disconnect the chassis intrusion detection switch cable and remove the DIMM guards. 16. Observe the following cautions. CAUTION: Be sure to loosen each heatsink nut in the order indicated. Otherwise, damage might occur to the heatsink or processor.
  • Page 67 d. Turn the assembly over and place it on a work surface with the processor facing up. e. Install the processor-heatsink dust cover on each processor socket on the failed system board. 18. Remove the system board: a. Install the system board handle tool on the dust cover of processor shown as the following illustration. b.

  • Page 68: Replacing The System Board

    19. Remove the handle from the failed system board. Replacing the system board Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • T-30 Torx screwdriver • System board handle tool •...
  • Page 69 b. Hold the handle tool to insert the ports into the rear panel, and then install the system board on the chassis. c. Install the screws on the system board. Install the processor heatsink assembly: a. Locate and align the Pin 1 indicator on the processor frame and the socket. b.
  • Page 70 CAUTION: Be sure to tighten each heatsink nut fully in the order indicated. Otherwise, boot failure or intermittent shutdowns might occur. c. Using a T-30 Torx screwdriver, tighten the nuts until they stop. Install all components removed from the failed system board. Connect all cables.

  • Page 71: Re-Entering The Server Serial Number And Product Id

    Connect each power cord to the server. 10. Connect each power cord to the power source. 11. Power up the server. 12. Ensure all firmware, including option cards and embedded devices, is updated to the same versions to ensure that the latest drivers are being used.

  • Page 72: Removing And Replacing The 8-Bay Sff Drive Backplane

    Procedure 1. If installed, remove the bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: a. Extend the server from the rack. b.
  • Page 73 Procedure 1. If installed, remove the bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: a. Extend the server from the rack. b.

  • Page 74: Removing And Replacing The 2-Bay Sff Sas/Sata Drive Backplane

    Removing and replacing the 2-bay SFF SAS/SATA drive backplane Prerequisites T-15 Torx screwdriver Procedure 1. If installed, remove the bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4.

  • Page 75: Hpe Trusted Platform Module 2.0 Gen10 Option

    To replace the component, reverse the removal procedure. HPE Trusted Platform Module 2.0 Gen10 Option The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. CAUTION: If the TPM is removed from the original server and powered up on a different server, data stored in the TPM including keys will be erased.

  • Page 76: Troubleshooting

    Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events. To access troubleshooting resources for your product, see the Hewlett Packard Enterprise Information Library: For Gen10 servers, see https://www.hpe.com/info/gen10-troubleshooting. •...

  • Page 77: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 78: Secure Boot

    Using the System Utilities options described in the following sections. • • Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett Packard Enterprise website (https://www.hpe.com/info/redfish). • Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys, and security reports.

  • Page 79: Ilo Service Port

    Prerequisites Embedded UEFI Shell is set to Enabled. Procedure 1. From the System Utilities screen, select Embedded Applications > Embedded UEFI Shell. The Embedded UEFI Shell screen appears. 2. Press any key to acknowledge that you are physically present. This step ensures that certain features, such as disabling Secure Boot or managing the Secure Boot certificates using third-party UEFI tools, are not restricted.

  • Page 80: Intelligent Provisioning Operation

    NOTE: After you have selected a mode, you must reprovision the server to change the mode that launches when you boot to F10. Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett Packard Enterprise- branded versions of OS software. Intelligent Provisioning also prepares the system to integrate optimized server support software from the Service Pack for ProLiant (SPP).

  • Page 81: Hpe Insight Remote Support

    Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and available in your country.

  • Page 82: Hpe Smart Storage Administrator

    This method requires an administrator to download the HPE SSA executables and install them. You can run HPE SSA online after launching the host operating system. For more information, see HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard Enterprise website. Diagnostic tools...

  • Page 83: Component Identification

    Component identification Front panel components Four-bay LFF drive model Item Description Optical drive (optional) Serial number/iLO information pull tab iLO Service Port USB 3.0 port Low-profile LFF hot-plug drives Eight-bay SFF drive model with optical drive Item Description Serial number/iLO information pull tab Optical drive (optional) Front USB 3.0 port iLO Service Port...

  • Page 84: Eight-Bay Sff Drive Model With Two-Bay Sff Option

    Eight-bay SFF drive model with two-bay SFF option Item Description Serial number/iLO information pull tab SAS/SATA drives (optional) Front USB 3.0 port iLO Service Port SAS/SATA drives Serial number/iLO information pull tab The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the QR code labels.
  • Page 85 Item Description Status UID button/LED Solid blue = Activated Flashing blue: • 1 flash per second = Remote management or firmware upgrade in progress • 4 flashes per second = iLO manual reboot sequence initiated • 8 flashes per second = iLO manual reboot sequence in progress Off = Deactivated NIC status LED...

  • Page 86: Eight-Bay Sff Model

    Eight-bay SFF model Item Description Status UID button/LED Solid blue = Activated Flashing blue: • 1 flash per second = Remote management or firmware upgrade in progress • 4 flashes per second = iLO manual reboot sequence initiated • 8 flashes per second = iLO manual reboot sequence in progress Off = Deactivated NIC status LED...

  • Page 87: Power Fault Leds

    Item Description Status Health LED Solid green = Normal Flashing green (1 flash per second) = iLO is rebooting Flashing amber = System degraded Flashing red (1 flash per second) = System critical If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.

  • Page 88: Rear Panel Components

    Rear panel components Item Description PCIe slot 1 or FlexibleLOM adapter (optional) PCIe slot 2 PCIe slot 3 (secondary riser for processor 2, optional) Flexible Slot power supply 2 (hot-plug, optional) Flexible Slot power supply 1 (hot-plug) Serial port (optional) NIC ports 1-2 (1Gb) VGA port iLO Management Port...

  • Page 89: Pcie Expansion Slot Definitions

    Item Status Definition No network activity Solid blue Activated Flashing blue 1 flash per second System is being managed remotely. 4 flashes per second iLO manual reboot sequence initiated 8 flashes per second iLO manual reboot sequence in progress Deactivated Power supply Solid green Normal...

  • Page 90: Pcie Slot Description

    PCIe slot description Item Description Definition Each PCIe version corresponds to a specific data transfer rate PCI Express version between the processor and peripheral devices. Generally, a version update corresponds to an increase in transfer rate. • PCIe 1.x • PCIe 2.x •...

  • Page 91: System Board Components

    System board components Item Description Secondary PCIe riser connector for processor 2 System battery Internal USB 3.0 port Smart Array modular controller connector Primary PCIe riser connector for processor 1 TPM connector Serial port connector iLO Service Port connector microSD card slot System maintenance switch Media Module connector Mini SAS Port 1...

  • Page 92: System Maintenance Switch Descriptions

    Item Description SATA Port 5 Front I/O cable connector DIMM slots for processor 1 Processor 1 Fan connector 7 Fan connector 6 Fan connector 5 Fan connector 4 Fan connector 3 Fan connector 2 Fan connector 1 Processor 2 DIMM slots for processor 2 Energy pack connector Chassis intrusion detection switch connector Drive backplane power connector...

  • Page 93: Dimm Label Identification

    Position Default Function — Reserved — Reserved — Reserved — Reserved — Reserved To access the redundant ROM, set S1, S5, and S6 to On. When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings to their manufacturing defaults.
  • Page 94 R = RDIMM (registered) L = LRDIMM (load reduced) E = Unbuffered ECC (UDIMM) For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ DDR4SmartMemoryQS). Component identification...

  • Page 95: Processor, Heatsink, And Socket Components

    Processor, heatsink, and socket components Item Description Heatsink nuts Processor carrier Pin 1 indicator Heatsink guide/keying feature Alignment post Heatsink keying frame Symbol also on the processor and frame. Drive bay numbering Four-bay LFF drive model Component identification...

  • Page 96: Eight-Bay Sff Drive Model With Optical Drive

    Eight-bay SFF drive model with optical drive Eight-bay SFF drive model with two-bay SFF option Drive LEDs and buttons Low-profile LFF drive LED definitions Item Status Definition Fault Solid amber The drive has failed. \Locate Solid blue The drive is operating normally and being identified by a management application.

  • Page 97: Smart Carrier (Sc) Drive Led Definitions

    Item Status Definition Online Solid green The drive is online and has no activity. \Activity Flashing green The drive is operating normally and has activity. (4 flashes per second) Flashing green The drive is doing one of the following: • Rebuilding (1 flash per second) •...

  • Page 98: Fan Locations

    Item Status Definition The drive is doing one of the following: Flashing green • Rebuilding • Performing a RAID migration • Performing a strip size migration • Performing a capacity expansion • Performing a logical drive extension • Erasing • Spare part activation Flashing amber/ The drive is a member of one or more logical drives and predicts the drive will fail.

  • Page 99: Cabling

    Cabling Cabling guidelines The cable colors in the cabling diagrams used in this chapter are for illustration purposes only. Observe the following guidelines when working with server cables. Before connecting cables • Note the port labels on the PCA components. Not all these components are used by all servers: ◦...

  • Page 100: Four-Bay Lff Drive Model Cabling

    • Remove cables that are no longer being used. Retaining them inside the server can restrict airflow. If you intend to use the removed cables later, label and store them for future use. Four-bay LFF drive model cabling Four-bay LFF drive backplane cabling Connected to the system board Cabling...
  • Page 101 Cable Color Description Orange Mini-SAS cable Blue Drive backplane power cable Connected to a type-a modular Smart Array controller Cable Color Description Orange Mini-SAS cable Blue Drive backplane power cable Connected to a type-p plug-in Smart Array controller Cabling...

  • Page 102: Optical Drive Cabling

    Cable Color Description Orange Mini-SAS cable Blue Drive backplane power cable Optical drive cabling Cable Color Description Orange Optical drive SATA cable Blue Optical drive power cable Gold Drive backplane power cable Front I/O and thermal ambient sensor cabling Cabling...

  • Page 103: Usb 3.0 Cabling

    USB 3.0 cabling iLO Service Port cabling Eight-bay SFF drive model cabling Eight-bay SFF drive backplane cabling Connected to the system board Cabling...
  • Page 104 Cable Color Description Orange Mini-SAS cable Blue Drive backplane power cable Connected to a type-a modular Smart Array controller Cable Color Description Orange Mini-SAS cable Blue Drive backplane power cable Connected to a type-p plug-in Smart Array controller Cabling...

  • Page 105: Two-Bay Sff Sas/Sata Drive Cage Cabling

    Cable Color Description Orange Mini-SAS cable Blue Drive backplane power cable Two-bay SFF SAS/SATA drive cage cabling Cable Color Description Orange 2 SFF SAS/SATA cable Blue 2 SFF to 8 SFF backplane power cable Cabling...

  • Page 106: Optical Drive Cabling

    Optical drive cabling Cable Color Description Orange Optical drive SATA cable Blue Optical drive power cable Gold Drive backplane power cable Front I/O and thermal ambient sensor cabling Cabling...

  • Page 107: Usb 3.0 Cabling

    USB 3.0 cabling iLO Service Port cabling M.2 SATA SSD cabling 40mm SATA cables are for slot 1. 180mm SATA cables are for slot 2 and 3. Slot 1 Cabling...
  • Page 108 Slot 2 Slot 3 Cabling...

  • Page 109: Controller Backup Power Cabling

    Controller backup power cabling Cabling...

  • Page 110: Serial Port Cabling

    Serial port cabling Energy pack cabling Cabling...

  • Page 111: Chassis Intrusion Detection Switch Cabling

    Chassis intrusion detection switch cabling Cabling...

  • Page 112: Specifications

    40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3048 m (10,000 ft). The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website. Mechanical specifications...

  • Page 113: Hpe 500W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply • HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply • For detailed power supply specifications, see the QuickSpecs on the Hewlett Packard Enterprise website. HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Value Input requirements —...

  • Page 114: Hpe 800W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Value Input requirements — Rated input voltage 100 VAC to 127 VAC 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 9.1 A at 100 VAC...

  • Page 115: Hpe 800W Flex Slot Titanium Hot-Plug Low Halogen Power Supply

    HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply Specification Value Input requirements — Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 4.35 A at 200 VAC 3.62 A at 240 VAC 3.62 A at 240 VDC for China only...

  • Page 116: Hpe 800W Flex Slot -48Vdc Hot Plug Low Halogen Power Supply

    Specification Value Rated input current 4.4 A at 200 VAC 3.1 A at 277 VAC 2.3 A at 380 VDC Maximum rated input power 869 W at 200 VAC 865 W at 230 VAC 861 W at 277 VAC 863 W at 380 VDC BTUs per hour 2964 at 200 VAC 2951 at 230 VAC...
  • Page 117 Specification Value Rated input power (BTUs per hour) 2,983 at -40 VDC input 2,951 at -48 VDC input, nominal input 2,912 at -72 VDC input Power supply output Rated steady-state power (W) 800 W at -40 VDC to -72 VDC Maximum peak power (W) 800 W at -40 VDC to -72 VDC Maximum peak power...

  • Page 118: Websites

    Websites General websites Hewlett Packard Enterprise Information Library https://www.hpe.com/info/EIL Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix https://www.hpe.com/storage/spock Storage white papers and analyst reports https://www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Product websites product page https://www.hpe.com/servers/dl160-gen10 support page https://www.hpe.com/support/dl160gen10...

  • Page 119: Support And Other Resources

    • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc Information to collect • Technical support registration number (if applicable) •...

  • Page 120: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR.

  • Page 121: Regulatory Information

    Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

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