Hewlett Packard Enterprise HPE ProLiant DL385 Gen10 Plus Maintenance And Service Manual
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Hewlett Packard Enterprise HPE ProLiant DL385 Gen10 Plus Maintenance And Service Manual

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HPE ProLiant DL385 Gen10 Plus Server Maintenance and
Service Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard
Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products
with hazardous energy levels.
Part Number: P16393-004
Published: September 2020
Edition: 4

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Summary of Contents for Hewlett Packard Enterprise HPE ProLiant DL385 Gen10 Plus

  • Page 1 HPE ProLiant DL385 Gen10 Plus Server Maintenance and Service Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Illustrated parts catalog......................8 Mechanical components.........................................8 Air baffle spare part.........................................8 Access panel spare parts......................................9 Secondary and tertiary PCI riser cage spare part..........................9 Primary PCI riser cage spare part..................................9 Chassis ear spare parts......................................9 Fan cage spare part.........................................9 2U bezel spare part......................................10 Rail kit spare parts........................................
  • Page 4 Preventing electrostatic discharge................................40 Symbols on equipment.......................................40 Server warnings and cautions..................................41 Preparation procedures........................................42 Access the Systems Insight Display................................42 Power down the server.......................................43 Extend the server from the rack................................... 43 Remove the server from the rack.................................44 Remove the access panel....................................44 Removing the air baffle...................................... 45 Release the full-length expansion board retainer..........................
  • Page 5 Removing and replacing a Smart Array type-a modular controller......................96 Removing and replacing the Pensando DSP DSC-25 2p SFP28 card..................... 97 Decommissioning the Pensando DSP DSC-25 2p SFP28 card....................97 Removing the Pensando DSP DSC-25 2p SFP28 card ........................97 Replacing the Pensando DSP DSC-25 2p SFP28 card........................99 Removing and replacing the HPE NS204i-p Gen10 Plus Boot Device option.................100 Removing and replacing the boot device.............................100 Removing and replacing a boot device drive.............................101...
  • Page 6 Drive bay numbering: NVMe drives.................................143 Drives................................................143 LFF drive LED definitions....................................143 HPE Smart Carrier drive LEDs and components ..........................144 DSC-25 2-port SFP28 card ports and LEDs................................ 146 HPE NS204i-p Gen10 Plus Boot Device components............................147 HPE NS204i-p Gen10 Plus Boot Device LED definitions..........................148 Fan bay numbering..........................................
  • Page 7 HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply................173 HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply..................173 HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply................175 Websites..........................176 Support and other resources....................177 Accessing Hewlett Packard Enterprise Support..............................177 Accessing updates..........................................177 Remote support.............................................178 Warranty information.........................................178 Regulatory information........................................178...

  • Page 8: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Air baffle spare part Access panel spare parts Secondary and tertiary PCI riser cage spare part...

  • Page 9: Access Panel Spare Parts

    Description Spare part number Air baffle P24140-001 • System air baffle • Retainer baffle, PCIe, 2U • Retainer baffle, tertiary, 2U • Heatsink baffle, 2U Access panel spare parts Customer self repair: mandatory Description Spare part number Access panel for the SFF chassis P23976-001 Access panel for the LFF chassis P23975-001...

  • Page 10: 2U Bezel Spare Part

    Description Spare part number Fan cage P24029-001 2U bezel spare part Customer self repair: mandatory Description Spare part number 2U bezel 875065-001 Rail kit spare parts Customer self repair: mandatory Description Spare part number SFF easy install rail kit P24098-001 LFF easy install rail kit P24099-001 Cable management arm...

  • Page 11: System Components

    Customer self repair: mandatory Description Spare part number Optical drive blank 707300-001 System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Illustrated parts catalog...

  • Page 12: Dimm Spare Parts

    Item Description DIMM spare parts Processor spare parts Heatsink spare parts Power supply spare parts Smart Array controller spare parts PCI riser spare parts Network adapter spare parts System board spare parts LFF front I/O board spare part* Systems Insight Display spare part* System battery spare part* * Not shown For more information, see Removal and replacement procedures.

  • Page 13: Processor Spare Parts

    Description Spare part number 16 GB, single-rank x8 PC4-2933Y-R P19253-001 16 GB, dual-rank x4 PC4-2933Y-R P19254-001 32 GB, dual-rank x4 PC4-2933Y-R P19252-001 64 GB, dual-rank x4 PC4-2933Y-L P19251-001 64 GB, quad-rank x4 PC4-2933Y-R P19250-001 128 GB, quad-rank x4 PC4-2933Y-L P19402-001 3200 MT/s DIMMs —...

  • Page 14: Heatsink Spare Parts

    Description Spare part number 2.60 GHz AMD EPYC 7272 processor P23686-001 3.20 GHz AMD EPYC 7262 processor P17341-001 2.80 GHz AMD EPYC 7252 processor P23793-001 Heatsink spare parts Customer self repair: optional Description Spare part number Standard heatsink 2U P00249-001 High-performance heatsink 1U P24556-001 High-performance heatsink 2U...

  • Page 15: Pci Riser Board Spare Parts

    PCI riser board spare parts Customer self repair: optional Description Spare part number 3 x16 tri-mode riser P24048-001 x16 tertiary riser P24034-001 x16 cabled riser P24031-001 x8 re-timer PCIe card P24035-001 x16 re-timer PCIe card P24041-001 x16 x16 PCIe slot 1/2 riser P18721-001 x16 x16 PCIe slot 2/3 riser P18720-001...
  • Page 16 Description Spare part number HPE SN1600E 32Gb 2p FC HBA 870000-001 HPE SN1200E 16Gb 1p FC HBA 870001-001 HPE SN1200E 16Gb 2p FC HBA 870002-001 HPE SN1100Q 16Gb 1p FC HBA 863010-001 HPE SN1100Q 16Gb 2p FC HBA 853011-001 Converged network adapter spare parts Customer self repair: mandatory Description Spare part number...

  • Page 17: System Board Spare Parts

    Customer self repair: mandatory Description Spare part number System battery 319603-001 Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Illustrated parts catalog...

  • Page 18: Drive Spare Parts

    Item Description Drive spare parts Fan spare parts Drive backplane board spare parts Chassis Intrusion Detection Switch spare part Rear serial port interface spare part Accelerator spare parts HPE DL38x Gen10 12Gb SAS Expander Card spare part Energy pack spare parts Power module spare parts HPE NS204i-p Gen10+ Boot Device spare parts Pensando Distributed Services Platform card spare parts...
  • Page 19 Hard disk drive spare parts Customer self repair: mandatory Description Spare part number SFF HDD spare parts — 300 GB SAS 10K SFF SC DS HDD 872735-001 300 GB SAS 15K SFF SC DS HDD 870792-001 600 GB SAS 15K SFF SC DS HDD 870794-001 600 GB SAS 10K SFF SC DS HDD 872736-001...
  • Page 20 Description Spare part number 375 GB NVMe x4 WI SFF SCN DS SSD P02559-001 750 GB NVMe x4 WI SFF SCN DS SSD P06979-001 800 GB NVMe x4 MU SFF SCN DS SSD P13826-001 800 GB NVMe x4 MU SFF SCN DS SSD P10648-001 960 GB NVMe x4 RI SFF SCN DS SSD P13831-001...
  • Page 21 Description Spare part number 7.68 TB NVMe x4 RI SFF SCN DS SSD P13834-001 7.68 TB NVMe x4 RI SFF SCN DS SSD P10655-001 7.68 TB NVMe x4 RI SFF SCN DS SSD P10468-001 15.36 TB NVMe x4 RI SFF SCN DS SSD P10656-001 Solid state drive SAS spare parts Customer self repair: mandatory...
  • Page 22 Description Spare part number 1.92 TB SAS RI SFF SC DS SSD P06597-001 1.92 TB SAS RI SFF SC DS SSD P08609-001 1.92 TB SAS RI SFF SC SSD P20834-001 1.92 TB SAS RI SFF SC SSD P22636-001 3.2 TB SAS MU SFF SC DS SSD P06582-001 3.2 TB SAS MU SFF SC DS SSD P09925-001...
  • Page 23 Description Spare part number 240 GB SATA RI SFF SC DS SSD 875652-001 240 GB SATA RI SFF SC SSD P21080-001 480 GB SATA MU SFF SC DS SSD P09907-001 480 GB SATA MU SFF SC MV SSD P18477-001 480 GB SATA MU SFF SC DS SSD P08690-001 480 GB SATA MU SFF SC SSD P21088-001...

  • Page 24: Fan Spare Parts

    Description Spare part number 1.92 TB SATA RI SFF SC DS SSD P05322-001 1.92 TB SATA RI SFF SC SSD P21083-001 1.92 TB SATA RI SFF SC MV SSD P18484-001 1.92 TB SATA RI SFF SC DS SSD P06573-001 1.92 TB SATA RI SFF SC DS SSD P05314-001 1.92 TB SATA RI LFF LPC SSD P21087-001...

  • Page 25: Drive Backplane Board Spare Parts

    Description Spare part number Standard fan P23971-001 Max performance fan for Gen10 Plus P23970-001 Drive backplane board spare parts Customer self repair: optional Description Spare part number SFF drive backplane spares — 2 SFF SAS/SATA backplane (front) 775401-001 2 SFF U.3 NVMe backplane P22810-001 2 SFF SAS/SATA backplane plus cage assembly 875554-001...

  • Page 26: Hpe Dl38X Gen10 12Gb Sas Expander Card Spare Part

    Description Spare part number NVIDIA Tesla V100 32 GB P05913-001 Workload accelerator spare parts — HPE 750 GB PCIe x4 WI, HH, DS P03580-001 HPE 1.6 TB NVMe x8 MU, HH, DS P10670-001 HPE 3.2 TB NVMe x8 MU, HH, DS P10671-001 HPE 6.4 TB NVMe x8 MU, HH, DS P10672-001...

  • Page 27: Pensando Distributed Services Platform Card Spare Parts

    Description Spare part number HPE NS204i-p Gen10 Plus Boot Device P14379-001 480 GB NVMe x4 RI M.2 22110 DS SSD P24886-001 Pensando Distributed Services Platform card spare parts Customer self repair: optional Description Spare part number Pensando DSP DSC-25 2p SFP28 card P27682-001 Flex bay enclosure kit spare parts Customer self repair: optional...
  • Page 28 SAS/SATA cable spare parts Customer self repair: mandatory Description Spare part number x4 Mini SAS 4 LFF/8 SFF primary/tertiary SAS to expansion board P24139-001 • Box 2/3 x8 Mini SAS to ports 3-6 on expansion board • x4 Mini SAS port 1 and 2 on expansion board in primary riser to Smart Array controller port 1 and 2 •...
  • Page 29 Description Spare part number Box 3 premium ports 1-4 to x16 on primary riser P24134-001 • Box 3 ports 1-4 to x16 on primary riser • Box 1 ports 1-4 to x16 on secondary riser Box 2 premium ports 1, 2 or 3, 4 to x16 on secondary riser P24135-001 •...

  • Page 30: Thermal Grease Spare Part

    Description Spare part number Miscellaneous cables P24138-001 • Display port + USB 2.0 • Internal USB to USB port, front • Optical disk drive, Slim SATA • Serial port Mini SAS cable assembly kit 784621-001 Mini SAS cable kit 784629-001 Power cables kit 875096-001 I/O board to system board, front...

  • Page 31: Customer Self Repair

    Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts: Mandatory—Parts for which customer self repair is mandatory.
  • Page 32 Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Service de garantie "pièces seules" Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
  • Page 33 Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 34 NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
  • Page 35 Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR: •...
  • Page 36 Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
  • Page 37 Customer self repair...
  • Page 38 Customer self repair...
  • Page 39 Customer self repair...

  • Page 40: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • T-20 Torx screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.

  • Page 41: Server Warnings And Cautions

    Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server installations. If the server is installed higher than chest level, a third person may be required to help align the server.

  • Page 42: Preparation Procedures

    WARNING: To reduce the risk of fire or burns after removing the energy pack: • Do not disassemble, crush, or puncture the energy pack. • Do not short external contacts. • Do not dispose of the energy pack in fire or water. After power is disconnected, battery voltage might still be present for 1s to 160s.

  • Page 43: Power Down The Server

    Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: •...

  • Page 44: Remove The Server From The Rack

    The sliding rails could pinch your fingers. Remove the server from the rack To remove the server from a Hewlett Packard Enterprise, Compaq-branded, Telco, or third-party rack, complete the following. Procedure 1. Power down the server .

  • Page 45: Removing The Air Baffle

    Procedure 1. Power down the server. 2. Extend the server from the rack. 3. Open or unlock the locking latch, slide the access panel to the rear of the chassis, and remove the access panel. Removing the air baffle CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching the cable causes any unsaved data in the cache module to be lost.

  • Page 46: Release The Full-Length Expansion Board Retainer

    Release the full-length expansion board retainer Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: Extend the server from the rack. •...

  • Page 47: Removing And Replacing The Cable Management Arm

    Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Remove the server from the rack. 4. Place the server on a sturdy, level surface. IMPORTANT: When removing the rail from the rack, always remove the front of the rail first.

  • Page 48: Removing And Replacing A Drive Blank

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Extend the server from the rack. 4. Remove the cables from the cable management arm. 5. Remove the cable management arm. To replace the component, reverse the removal procedure. Removing and replacing a drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 49: Removing And Replacing Drives

    Procedure Remove the drive blank. To replace the blank, slide the blank into the bay until it locks into place. Removing and replacing drives Removing and replacing a hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 50: Removing And Replacing The Hot-Plug Fan

    For more information, see HPE Smart Carrier components and LEDs. 3. Remove the drive. Removing and replacing the hot-plug fan Procedure 1. Extend the server from the rack. 2. Remove the access panel. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 51: Removing And Replacing A Power Supply Blank

    Removing and replacing a power supply blank Procedure Remove the component as indicated. To replace the component, reverse the removal procedure. Removing and replacing the AC power supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 52: Removing And Replacing The Primary Pcie Riser Cage

    To replace the component, reverse the removal procedure. Removing and replacing the primary PCIe riser cage CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Procedure 1.

  • Page 53: Removing And Replacing The Secondary And Tertiary Pcie Riser Cages

    To replace the component, reverse the removal procedure. Removing and replacing the secondary and tertiary PCIe riser cages CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Procedure 1.

  • Page 54: Removing And Replacing The Pcie Riser Blank

    To replace the component, reverse the removal procedure. Removing and replacing the PCIe riser blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

  • Page 55: Removing And Replacing The Pcie Riser Board

    • Tertiary To replace the component, reverse the removal procedure. Removing and replacing the PCIe riser board Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: Removal and replacement procedures...
  • Page 56 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: Extend the server from the rack. • • Remove the server from the rack. 4. Remove the access panel. 5.

  • Page 57: Removing And Replacing An Expansion Slot Blank

    To replace the component, reverse the removal procedure. Removing and replacing an expansion slot blank WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove power from the server by removing the power cord. The front panel Power On/Standby button does not shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

  • Page 58: Removing And Replacing An Expansion Board

    Removing and replacing an expansion board WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove power from the server by removing the power cord. The front panel Power On/Standby button does not shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

  • Page 59: Removing And Replacing A Gpu Enablement Board

    Removing and replacing a GPU enablement board WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

  • Page 60: Removing And Replacing The Fan Cage

    • Secondary and tertiary riser cage To replace the component, reverse the removal procedure. Removing and replacing the fan cage Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 61: Removing And Replacing The Ocp Nic 3.0 Adapter

    4. Remove the access panel. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. 5.

  • Page 62: Removing And Replacing The Sff Universal Media Bay

    • Extend the server from the rack. • Remove the server from the rack. 5. Remove the access panel. 6. Remove the secondary riser cage (if equipped) (Removing and replacing the secondary and tertiary PCIe riser cage). 7. Remove the OCP NIC 3.0 adapter. To replace the component, reverse the removal procedure.

  • Page 63: Removing And Replacing The Lff Power Switch Module

    7. Disconnect all cables from the universal media bay. 8. Remove the universal media bay. To replace the component, reverse the removal procedure. Removing and replacing the LFF power switch module Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1.

  • Page 64: Removing And Replacing The Sff Optical Drive

    To replace the component, reverse the removal procedure. Removing and replacing the SFF optical drive Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Power down the server. Remove all power: a. Disconnect each power cord from the power source. b.
  • Page 65 Remove the optical drive bracket and retain for use with the replacement optical drive. 10. Before replacing the component, install the optical drive bracket retained from the optical drive you are replacing. Removal and replacement procedures...

  • Page 66: Removing And Replacing The Lff Optical Drive

    To replace the component, reverse the removal procedure. Removing and replacing the LFF optical drive Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 67: Removing And Replacing The 8 Sff Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 8 SFF drive cage Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 68: Removing And Replacing The 8 Sff Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the 8 SFF drive backplane Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 69: Removing And Replacing The 2 Sff Front Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 2 SFF front drive cage Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 70: Removing And Replacing The 2 Sff Rear Drive Bay And Riser Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 2 SFF rear drive bay and riser cage Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 71: Removing And Replacing The 2 Sff Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 2 SFF drive cage Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 72: Removing And Replacing The 2 Sff Rear Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the 2 SFF rear drive backplane Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 73: Removing And Replacing The Nvme Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the NVMe drive backplane Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 74: Removing And Replacing An Lff Midplane Cage

    To replace the component, reverse the removal procedure. Removing and replacing an LFF midplane cage Procedure Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack.

  • Page 75: Removing And Replacing The Lff Backplane Assembly

    To replace the component, reverse the removal procedure. Removing and replacing the LFF backplane assembly Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 76: Removing And Replacing A Front Lff Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing a front LFF drive backplane Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 77: Removing And Replacing A Rear Serial Port Interface (Primary)

    9. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing and replacing a rear serial port interface (primary) Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Power down the server. 2.

  • Page 78: Removing A Rear Serial Port Interface (Secondary And Tertiary)

    • Extend the server from the rack. • Remove the server from the rack. 4. Remove the access panel. 5. Using a T-10 Torx screwdriver, remove the screws securing the serial port. 6. Disconnect and remove the serial cable. To replace the component, reverse the removal procedure. Removing a rear serial port interface (secondary and tertiary) Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

  • Page 79: Removing And Replacing An Sff Power Switch Module

    6. Remove the riser cage. 7. Using a T-10 Torx screwdriver, remove the serial port interface. To replace the component, reverse the removal procedure. Removing and replacing an SFF power switch module Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1.

  • Page 80: Removing And Replacing An Sff Chassis Ear

    To replace the component, reverse the removal procedure. Removing and replacing an SFF chassis ear Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 81: Removing And Replacing The Front I/O Board In The Lff Right Chassis Ear

    To replace the component, reverse the removal procedure. Removing and replacing the front I/O board in the LFF right chassis ear Prerequisites Before you perform this procedure, make sure that you have the following tools available: • T-10 Torx screwdriver •...
  • Page 82 6. To allow some cable slack for disengaging the right chassis ear, detach the power switch cable from the side of the chassis. 7. Disengage the right chassis ear: a. Remove the screws behind the chassis ear. b. Pull up on the chassis ear. c.

  • Page 83: Removing And Replacing The Lff Chassis Ear Assembly

    9. Press and hold the cable latch, and then disconnect the power switch cable. To replace the component, reverse the removal procedure. Removing and replacing the LFF chassis ear assembly Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1.
  • Page 84 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Remove the server from the rack. 4. Remove the access panel. 5. Disconnect the power switch cable. 6. Remove the cable protection panel behind the chassis ear. 7.

  • Page 85: Removing And Replacing The Chassis Intrusion Detection Switch

    To replace the component, reverse the removal procedure. Removing and replacing the chassis intrusion detection switch Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 86: Dimm-Processor Compatibility

    To replace the component, reverse the removal procedure. DIMM-processor compatibility The installed processor determines the type of DIMM that is supported in the server: AMD EPYC processors support DDR4-3200 DIMMS. Mixing DIMM types is not supported. Install only the supported DDR4-3200 DIMMs in the server. Removing and replacing a DIMM To identify the DIMMs installed in the server, see DIMM slot locations.

  • Page 87: Removing And Replacing A Heatsink

    Removing and replacing a heatsink This procedure shows a standard heatsink as an example. The replacement process is the same for both the standard and high-performance heatsinks. Hewlett Packard Enterprise recommends identifying the processor and socket components before performing this procedure. Prerequisites Before you perform this procedure, make sure that you have the following items available: •...
  • Page 88 • Remove the air baffle. • If installed, remove the 4 LFF midplane drive cage (Removing and replacing a 4 LFF midplane cage). Allow the existing heatsink to cool. Remove the heatsink: CAUTION: To prevent mechanical damage or depositing oil on your hands or other contaminants to the heatsink contact surface, hold the heatsink only by the edge of its baseplate.
  • Page 89 10. Remove the thermal interface protective cover from the new heatsink. 11. Install the heatsink. CAUTION: To prevent mechanical damage or depositing oil on your hands or other contaminant to the heatsink contact surface, hold the heatsink only by the edge of its base plate. Do not touch the heatsink fins. CAUTION: To prevent thermal failure or component damage, do not move the heatsink once the bottom of its base plate touches the top of the processor.

  • Page 90: Removing And Replacing A Processor

    16. Connect each power cord to the power source. 17. Power up the server. Removing and replacing a processor Hewlett Packard Enterprise recommends identifying the processor and socket components before performing this procedure. Prerequisites Before you perform this procedure, make sure that you have the following items available: •...
  • Page 91 CAUTION: If installing a processor with a faster speed, update the system ROM before installing the processor. To download firmware and view installation instructions, see the Hewlett Packard Enterprise Support Center website. CAUTION: THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the socket or processor, do not touch the contacts.
  • Page 92 c. Place the heatsink on a flat work surface with its contact side facing upward. Use an alcohol wipe to remove the existing thermal grease from the heatsink. Allow the alcohol to evaporate before continuing. 10. Use a T-20 Torx screwdriver to loosen the three captive screws in the sequence shown in the following image, and then pivot the force frame upward.
  • Page 93 12. Install the spare processor: a. Hold the processor by its carrier handle and slide the processor into the rail frame until it engages with a click sound. b. Hold the lift tabs near the front end of the rail frame and pivot the rail frame to the closed position. A click sound indicates that the rail frame is properly engaged.
  • Page 94 14. Apply new thermal grease to the processor in the pattern shown in the following image. Use the full contents of the thermal grease syringe. 15. Install the heatsink: CAUTION: To prevent mechanical damage or depositing oil on your hands or other contaminant to the heatsink contact surface, hold the heatsink only by the edge of its base plate.

  • Page 95: Removing And Replacing An Energy Pack

    16. Install the air baffle 17. Install the access panel. 18. Install the server into the rack. 19. Connect each power cord to the server. 20. Connect each power cord to the power source. 21. Power up the server. Removing and replacing an energy pack Procedure 1.

  • Page 96: Removing And Replacing A Smart Array Type-A Modular Controller

    6. Remove the fan cage. 7. Disconnect the energy pack cable, and then remove the energy pack. To replace the component, reverse the removal procedure. Removing and replacing a Smart Array type-a modular controller Procedure 1. Power down the server. 2.

  • Page 97: Removing And Replacing The Pensando Dsp Dsc-25 2P Sfp28 Card

    Services Manager (PSM). For more information, see Pensando Distributed Services Card for Single-Wire Management (DSC-25-SWM) Removal/ Replacement Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/dsc25-replacement). Removing the Pensando DSP DSC-25 2p SFP28 card NOTE: Images might differ from the actual product.
  • Page 98 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 99: Replacing The Pensando Dsp Dsc-25 2P Sfp28 Card

    Replacing the Pensando DSP DSC-25 2p SFP28 card Pensando DSP iLO Sideband ALOM Module requires that the accompanying Smart I/O card ( Pensando DSP DSC-25 2p SFP28 card) be installed on slot 1 of the primary PCIe riser cage. Procedure 1.

  • Page 100: Removing And Replacing The Hpe Ns204I-P Gen10 Plus Boot Device Option

    8. Admit the new DSC-25 card to the Pensando Policy and Services Manager (PSM). For more information, see Pensando Distributed Services Card for Single-Wire Management (DSC-25-SWM) Removal/ Replacement Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/dsc25-replacement). Removing and replacing the HPE NS204i-p Gen10 Plus Boot Device...

  • Page 101: Removing And Replacing A Boot Device Drive

    Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Do one of the following: • Extend the server from the rack. Remove the server from the rack. • • Remove the compute module from the enclosure.
  • Page 102 Two drives of the same physical size, or one of each size (80mm and 110mm), can be installed at the same time. Depending on the replacement drive model, you might be required to relocate the M.2 drive retaining latches on the boot device. Prerequisites Review the boot device drive bay LEDs to determine the failed drive.
  • Page 103 To replace the component, reverse the removal procedure. Relocating the M.2 drive retaining latches Procedure 1. If your spare kit includes an 80mm replacement drive, remove the retaining latch from its current location. 2. Install the retaining latch at the 80mm drive location. Removal and replacement procedures...

  • Page 104: System Battery Replacement

    System battery replacement System battery information The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real-time clock. If this battery is not properly handled, a risk of the fire and burns exists. To reduce the risk of personal injury: •...

  • Page 105: Removing And Replacing The System Board

    • Extend the server from the rack. • Remove the server from the rack. 4. Remove the access panel. 5. If installed, remove the tertiary riser cage. 6. Locate the battery on the system board. 7. Use a small flat-bladed, nonconductive tool to carefully lift the front of the battery from the socket. 8.
  • Page 106 Procedure Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Remove the server from the rack. Remove all power supplies. Remove the access panel. Do one of the following: Remove the air baffle.
  • Page 107 c. Place the heatsink on a flat work surface with its contact side facing up. 12. Use an alcohol wipe to remove the existing thermal grease from the heatsink and the processor. Allow the alcohol to evaporate before continuing. 13. Use a screwdriver to loosen the three captive screws in the sequence shown and then pivot the force frame up. 14.

  • Page 108: Replacing The System Board

    15. Remove a DIMM. 16. Remove the fan cage. 17. Disconnect all cables connected to the system board. 18. Loosen the system board thumbscrews. 19. Remove the system board. Replacing the system board Prerequisites Before you perform this procedure, make sure that you have the following items available: •...
  • Page 109 Use a screwdriver to loosen the three captive screws in the sequence shown and then pivot the force frame up. Remove the external cap. a. Hold the lift tabs near the front end of the rail frame, and then pivot the rail frame to the vertical position. b.
  • Page 110 CAUTION: To prevent the risk of damaging the pins in the processor socket, do not reinstall the pin field cover cap after removing it. c. Hold the lift tabs near the front end of the rail frame, and then pivot the rail frame to the closed position. A click sound indicates that the rail frame is properly engaged.
  • Page 111 Remove the thermal interface protective cover from the new heatsink. Install the heatsink. CAUTION: To prevent mechanical damage or depositing oil on your hands or other contaminant to the heatsink contact surface, hold the heatsink only by the edge of its base plate. Do not touch the heatsink fins. CAUTION: To prevent thermal failure or component damage, do not move the heatsink once the bottom of its base plate touches the top of the processor.

  • Page 112: Re-Entering The Server Serial Number And Product Id

    Install all components removed from the failed system board. 10. Install the access panel. 11. Install the power supplies. 12. Power up the server. 13. Ensure all firmware, including option cards and embedded devices, is updated to the same versions to ensure that the latest drivers are being used.

  • Page 113: Hpe Trusted Platform Module 2.0 Gen10 Plus Option

    7. Enter the product ID and press Enter. 8. Press the F10 key to confirm exiting System Utilities. The server automatically reboots. HPE Trusted Platform Module 2.0 Gen10 Plus option The option is not a customer-removable part. CAUTION: If the TPM is removed from the original server and powered up on a different server, data stored in the TPM including keys will be erased.

  • Page 114: Troubleshooting

    Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events. To access troubleshooting resources for your product, see the Hewlett Packard Enterprise Information Library: For Gen10 servers, see https://www.hpe.com/info/gen10-troubleshooting. •...

  • Page 115: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 116: Secure Boot

    Using the System Utilities options described in the following sections. • • Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett Packard Enterprise website (https://www.hpe.com/info/redfish). • Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys, and security reports.

  • Page 117: Intelligent Provisioning

    NOTE: After you have selected a mode, you must reprovision the server to change the mode that launches when you boot to F10. Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett Packard Enterprise- branded versions of OS software. Intelligent Provisioning also prepares the system to integrate optimized server support software from the Service Pack for ProLiant (SPP).

  • Page 118: Hpe Insight Remote Support

    For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c- Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote Support is available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.

  • Page 119: Usb Support

    For more information on getting started and using HPE InfoSight for servers, go to: https://www.hpe.com/info/infosight- servers-docs. USB support Hewlett Packard Enterprise Gen10 and Gen10 Plus servers support all USB operating speeds depending on the device that is connected to the server. External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures.

  • Page 120: Component Identification

    Component identification Front panel components SFF front panel components Item Description Box 1 (optional drives or universal media bay) Box 2 (optional drives) Box 3 drives 1 through 8 Serial label pull tab or optional Systems Insight Display LEDs iLO service port USB 3.1 Gen1 port Universal media bay components Item...
  • Page 121 12 LFF front panel components Item Description Drive bays 8 LFF front panel components Item Description Drives (optional) LFF power switch module Drive bays LFF power switch module components Component identification...

  • Page 122: Front Panel Leds And Buttons

    Item Description Optical disc drive Serial label pull tab USB 3.1 Gen1 port iLO service port Video display port Front panel LEDs and buttons SFF front panel LEDs and button Item Description Status Power On/Standby button and • Solid green = System on system power LED •...
  • Page 123 Item Description Status NIC status LED • Solid green = Link to network • Flashing green (1 Hz/cycle per sec) = Network active • Off = No network activity UID button/LED • Solid blue = Activated • Flashing blue: ◦ 1 Hz/cycle per sec = Remote management or firmware upgrade in progress ◦...
  • Page 124 Item Description Status Health LED • Solid green = Normal • Flashing green (1 Hz/cycle per sec) = iLO is rebooting • Flashing amber = System degraded • Flashing red (1 Hz/cycle per sec) = System critical Power On/Standby button and •...
  • Page 125 LFF power switch module LEDs and button Item Description Status UID button/LED • Solid blue = Activated • Flashing blue: ◦ 1 Hz/cycle per sec = Remote management or firmware upgrade in progress ◦ 4 Hz/cycle per sec = iLO manual reboot sequence initiated ◦...

  • Page 126: Uid Button Functionality

    The UID button can be used to display the Server Health Summary when the server will not power on. For more information, see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website. Front panel LED power fault codes The following table provides a list of power fault codes, and the subsystems that are affected.
  • Page 127 Description Status Processor LEDs • Off = Normal • Amber = Failed processor DIMM LEDs • Off = Normal • Amber = Failed DIMM or configuration issue Fan LEDs • Off = Normal • Amber = Failed fan or missing fan NIC LEDs •...

  • Page 128: Systems Insight Display Combined Led Descriptions

    Description Status AMP status LED • Off = AMP modes disabled • Solid green = AMP mode enabled • Solid amber = Failover • Flashing amber = Invalid configuration Power cap LED • Off = System is in standby, or no cap is set •...
  • Page 129 Systems Insight Display LED Health LED System power Status and color Over temp (amber) Amber The server has detected a hardware critical temperature level. PCI riser (amber) Green The PCI riser cage is not seated properly. Fan (amber) Amber Green One fan has failed or has been removed.

  • Page 130: Rear Panel Components

    Rear panel components Item Description Primary riser slots 1–3 (optional drive cage) Optional secondary riser slots 4–6 (optional drive cage) Serial port (optional) Optional tertiary riser slots 7–8 (optional drive cage) Power supply 1 Power supply 2 Video port OCP NIC 3.0 slot USB 3.1 Gen1 connectors (2) Dedicated iLO management port When a secondary or tertiary riser cage is installed as shown, the serial port can be installed in the riser slot 8.

  • Page 131: System Board Components

    Item Description Status UID LED • Off = Deactivated • Solid blue = Activated • Flashing blue = System is being managed remotely Status LED • Off = No network activity • Solid green = Link to network • Flashing green = Network activity Link LED •...
  • Page 132 Item Description OCP X16 Slimline Connector System maintenance switch Display port/USB connector Primary (processor 1) PCIe riser connector x2 SATA port 1 NVMe port 8A x1 SATA port 2 Front power/USB 3.1 Gen1 connector Optical/SATA port 3 DIMMs Processor 1 Drive backplane power connectors NVMe port 2A NVMe port 1A...

  • Page 133: System Maintenance Switch Descriptions

    System maintenance switch descriptions Position Default Function • Off = iLO security is enabled. • On = iLO security is disabled. Reserved Reserved Reserved • Off = Power-on password is enabled. • On = Power-on password is disabled. • Off = No function •...

  • Page 134: Dimm Slot Locations

    R = RDIMM (registered) L = LRDIMM (load reduced) For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ DDR4SmartMemoryQS). DIMM slot locations DIMM slots are numbered sequentially (1 through 16) for each processor. The supported AMP modes use the letter assignments for population guidelines.

  • Page 135: Processor And Socket Components

    Processor and socket components Item Description Pin field Rail frame Carrier frame Processor Force frame Captive screws (Torx T-20) Component identification...

  • Page 136: Drive Box Identification

    Drive box identification Front boxes Item Description Box 1 Box 2 Box 3 Item Description Box 1 Box 2 Box 3 Rear boxes Item Description Box 4 Box 5 Box 6 Component identification...
  • Page 137 Item Description Box 4 Box 5 Midplane box (LFF) Item Description Box 7 Component identification...

  • Page 138: Drive Bay Numbering

    Midplane box (SFF) Item Description Box 7 Drive bay numbering Drive bay numbering depends on how the drive backplanes are connected: • To a controller: ◦ Embedded controllers use the onboard SATA ports. ◦ Type-a controllers install to the type-a smart array connector. ◦...
  • Page 139 12 LFF 6 SFF rear panel 2x 2 LFF rear panel Universal media bay 8 LFF + Universal media bay, optional 2 SFF, and optical drive Component identification...

  • Page 140: Drive Bay Numbering: Sas Expander

    Midplane box LFF Midplane box SFF Drive bay numbering: SAS expander Drive numbering through a SAS Expander is continuous: • SAS expander port 1 always connects to port 1 of the controller. • SAS expander port 2 always connects to port 2 of the controller. •...
  • Page 141 • SAS expander port 8 = drive numbers 21 to 24. • SAS expander port 9 = drive numbers 25 to 28. Common configuration examples: NVMe drives When any stacked 2 SFF drive cage is connected to the SAS expander, the drive numbering skips the second number. For example, when a rear 2 SFF drive cage is connected to SAS expander port 9, then the drive numbers are 25 and 27.
  • Page 142 12 LFF front panel Midplane box (LFF) Midplane box (SFF) Component identification...

  • Page 143: Drive Bay Numbering: Nvme Drives

    Front 12 LFF + Midplane 4 LFF + All rear 2 SFF Drive bay numbering: NVMe drives Server populated with NVMe drives and NVMe risers Drives LFF drive LED definitions Item Status Definition Fault/Locate Solid amber The drive has failed, is unsupported, or is invalid. Solid blue The drive is operating normally and is being identified by a management application.

  • Page 144: Hpe Smart Carrier Drive Leds And Components

    Item Status Definition Flashing green (1Hz) The drive is rebuilding, RAID migration, stripe size migration, capacity expansion, logical drive extension, erasing, or spare activation. The drive is not configured by a RAID controller or a spare drive. HPE Smart Carrier drive LEDs and components This HPE Smart Carrier supports SAS, SATA, and NVMe drives.
  • Page 145 Item Description Status Do not remove • Solid white = Do not remove the drive. Removing the drive causes one or more of the logical drives to fail. • Off = Removing the drive does not cause a logical drive to fail.

  • Page 146: Dsc-25 2-Port Sfp28 Card Ports And Leds

    DSC-25 2-port SFP28 card ports and LEDs Ports Table 1: Ports Item Port Description Management port 1GbE RJ45 Network interface port 10/25G SFP+ based Network interface port 10/25G SFP+ based LEDs The HPE for Pensando DSP DSC-25 2p SFP28 card is a dual-port, single-slot, half-height, half-length (HHHL) SFP28 network adapter.

  • Page 147: Hpe Ns204I-P Gen10 Plus Boot Device Components

    Item Status Description SFP Port 1 Link/Activity A link has not been established Solid green Valid Ethernet link Flashing green Passing traffic; flashing frequency indicates traffic intensity Solid amber Link fault SFP Port 2 Link/Activity A link has not been established Solid green Valid Ethernet link Flashing green...

  • Page 148: Hpe Ns204I-P Gen10 Plus Boot Device Led Definitions

    Item Description Drive bay 1 Drive bay 2 Thermal interface pad with removable liner M.2 drive retaining latches HPE NS204i-p Gen10 Plus Boot Device LED definitions Item Description Fault LED status Bay 1 LED Off: Normal Flashing 1Hz: Drive predictive failure Bay 2 LED Amber: Drive failure Fan bay numbering...

  • Page 149: Cabling

    Cabling HPE ProLiant Gen10 Plus DL Servers Storage Cabling Guidelines When installing cables, observe the following: • All ports are labeled: ◦ System board ports ◦ Controller ports ◦ 12G SAS Expander ports • Most data cables have labels near each connector with destination port information. •...
  • Page 150 Option kit Cable part number From 776402-001 x8 Mini SAS cable to x8 Mini 8 SFF SAS/SATA option, box HPE Smart Array P816i-a SAS cable (x4) 1 or 2 Gen10 Controller, ports 3 and x8 Mini SAS cable to x8 Mini 776402-001 8 SFF SAS/SATA option, box HPE 12GB SAS Expander...
  • Page 151 Option kit Cable part number From 869808-001 Display port cable 8 LFF Front I/O module Display port/USB connector P14315-001 Universal Media Bay external Universal Media Bay, box 1 Internal dual USB port USB cable Rear serial port cable P14317-001 Rear serial interface Serial port connector Table 6: Straight, Direct Connect, and Stand up card NVMe Cable options (not shown) Option kit...
  • Page 152 Table 10: Power cable options Option kit Cable part number From 869825-001 SFF power cable 8 SFF Premium U.3 backplane Drive backplane power and 8 SFF SAS /SATA, boxes connectors (all 3) 1, 2, and 3 P14341-001 LFF power cable 4 LFF low profile SAS/SATA Drive backplane power drive backplane, box 1...
  • Page 153 Option kit Cable part From number NVMe Direct Connect Cable P22345-001 8 SFF Premium U.3 NVMe ports 1A and 2A on the system backplane, Box 2, ports 1 board (processor 1) and 2 NVMe Direct Connect Cable P22348-001 8 SFF Premium U.3 HPE DL38X Gen10 Plus AROC to NVMe backplane, Box 2, ports 3 Adapter, port 7A...

  • Page 154: Cable Routing: 8 Lff Front I/O Module To Sata Port

    Cable routing: 8 LFF front I/O module to SATA Port Cable routing: Universal Media Bay to SATA Port Cabling...

  • Page 155: Cable Routing: 2 Sff Slim Sas Universal Media Bay In Box 1 To System Board

    Cable routing: 2 SFF Slim SAS Universal Media Bay in box 1 to system board Cable routing: 2 SFF side by side SATA to system board Cabling...

  • Page 156: Cable Routing: Front 8 Sff Drive Options (Box 3 To Hpe Smart Array E208I-A Sr Gen10 Controller, Ports 1-2)

    Cable routing: Front 8 SFF drive options (box 3 to HPE Smart Array E208i-a SR Gen10 Controller, ports 1-2) Cable routing: Front 8 SFF drive options (box 1 to HPE Smart Array P816i-a SR Controller, ports 3-4) Cabling...

  • Page 157: Cable Routing: 24 Sff Sas Drive Options (Box 1, Box 2, And Box 3 To Sas Expander)

    Cable routing: 24 SFF SAS drive options (box 1, box 2, and box 3 to SAS expander) Cable routing: 24 SFF drive options (box 1, box 2, and box 3 to SAS expander card and HPE Smart Array P816i-a SR Gen10 Controller, ports 1-2) Cabling...

  • Page 158: Cable Routing: 8 Nvme Balanced Direct Solution

    Cable routing: 8 NVMe Balanced Direct Solution Cable routing: 8 NVMe Direct Single Processor Solution Item Connections NVMe ports 1A and 2A on the system board HPE DL38X Gen10 Plus AROC to NVMe Adapter, port 7A NVMe port 8A on the system board Cabling...

  • Page 159: Cable Routing: 16 Nvme Balanced Direct Solution

    Cable routing: 16 NVMe Balanced Direct Solution Item Connections NVMe ports 1B and 2B NVMe ports 1A and 2A NVMe ports 1C and 2C HPE DL38X Gen10 Plus AROC to NVMe Adapter, port 7A NVMe port 8A Cable routing: 24 NVMe Balanced Direct Solution Cabling...

  • Page 160: Cable Routing: Front 8 Lff To System Board

    Item Connections NVMe ports 1B/2B NVMe ports 1A/2A NVMe ports 1C/2C HPE Smart Array Flexible Smart Array Controller port 7A HPE Smart Array controller ports (secondary riser) NVMe port 8A HPE Smart Array controller ports (primary riser) Cable routing: Front 8 LFF to system board Cable routing: 12 LFF drive options (midtray to system board) Cabling...

  • Page 161: Cable Routing: Front 12 Lff Drive Options (Midtray To Hpe Smart Array P816I-A Sr Gen10 Controller, Ports 1-4)

    Cable routing: Front 12 LFF drive options (midtray to HPE Smart Array P816i-a SR Gen10 Controller, ports 1-4) Cable routing: LFF backplane to HPE Smart Array P816i-a SR Gen10 Controller Cabling...

  • Page 162: The Primary Riser

    Cable routing: System board processor 1 (ports 1A and 2A) to slotted expansion board ports 1-2 in the primary riser Cable routing: SFF Front I/O module to Front power/USB 3.1 Gen1 connector Cabling...

  • Page 163: Cable Routing: Systems Insight Display To Front Power/Usb 3.1 Gen1 Connector

    Cable routing: Systems Insight Display to front power/USB 3.1 Gen1 connector Cable routing: 12 LFF power switch and thermal sensor to system board Cabling...

  • Page 164: Cable Routing: 8 Lff Front I/O Module Display Port To System Board

    Cable routing: 8 LFF front I/O module display port to system board Cable routing: Display port to system board Cabling...

  • Page 165: Cable Routing: Universal Media Bay External Usb To Dual Usb Port On System Board

    Cable routing: Universal Media bay external USB to dual USB port on system board Cable routing: Rear serial port interface Cabling...

  • Page 166: Cable Routing: Rear Serial Port Interface (Tertiary Riser)

    Cable routing: Rear serial port interface (tertiary riser) Cable routing: SFF backplane power cabling to the system board Item Drive box Box 1 Box 2 Box 3 Cabling...

  • Page 167: Cable Routing: Lff Backplane Power Cabling To The System Board

    Cable routing: LFF backplane power cabling to the system board Item Drive box Box 1 Box 2 Box 3 Cable routing: 4 LFF backplane and 2 SFF side by side LFF power cable connections to the system board Cabling...

  • Page 168: Cable Routing: Rear 2 Sff Riser Power Cable

    Cable routing: Rear 2 SFF riser power cable Cabling...

  • Page 169: Specifications

    40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3048 m (10,000 ft). The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website. Mechanical specifications...

  • Page 170: Power Supply Specifications

    HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply • • HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply For detailed power supply specifications, see the QuickSpecs on the Hewlett Packard Enterprise website. HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Value Input requirements —...

  • Page 171: Hpe 800W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    Specification Value Power supply output — Rated steady-state power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only Maximum peak power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply...

  • Page 172: Hpe 800W Flex Slot Titanium Hot-Plug Low Halogen Power Supply

    Specification Value Rated steady-state power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply...

  • Page 173: Hpe 800W Flex Slot Universal Hot-Plug Low Halogen Power Supply

    HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply Specification Value Input requirements — Rated input voltage 200 VAC to 277 VAC 380 VDC Rated input frequency 50 Hz to 60 Hz Rated input current 4.4 A at 200 VAC 3.1 A at 277 VAC 2.3 A at 380 VDC Maximum rated input power...
  • Page 174 Specification Value Rated input power (W) 874 W at -40 VDC input 865 W at -48 VDC input, nominal input 854 W at -72 VDC input Rated input power (BTUs per hour) 2983 at -40 VDC input 2951 at -48 VDC input, nominal input 2912 at -72 VDC input Power supply output —...

  • Page 175: Hpe 1600W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Rated input current 8.7 A at 200 VAC 7.2 A at 240 VAC Maximum rated input power 1734 W at 200 VAC...

  • Page 176: Websites

    Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix https://www.hpe.com/storage/spock Storage white papers and analyst reports https://www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Product websites HPE ProLiant DL385 Gen10 Plus Server product page http://www.hpe.com/servers/dl385-gen10 HPE ProLiant DL385 Gen10 Plus Server user documents http://www.hpe.com/info/dl385gen10-docs Websites...

  • Page 177: Support And Other Resources

    • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc Information to collect • Technical support registration number (if applicable) •...

  • Page 178: Remote Support

    Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support.

  • Page 179: Documentation Feedback

    Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: https://www.hpe.com/info/reach...

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