Hewlett Packard Enterprise ProLiant DL20 Gen10 Maintenance And Service Manual
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Hewlett Packard Enterprise ProLiant DL20 Gen10 Maintenance And Service Manual

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HPE ProLiant DL20 Gen10 Maintenance
and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications and requirements for hardware components and software. This guide is for an
experienced service technician.
Part Number: P04758-001
Published: November 2018
Edition: 1

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  • Page 1 HPE ProLiant DL20 Gen10 Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Part Number: P04758-001 Published: November 2018...
  • Page 2 Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Customer self repair................7 Illustrated parts catalog................17 Mechanical components......................17 Access panel spare part....................18 DIMM guard and M.2 air guider spare kit.................18 Quick-release latch ear spare part................... 18 Security bezel spare part....................18 Smart Storage Battery holder spare part................. 19 SFF drive blank spare part....................19 Serial port blank spare part....................
  • Page 4 Removing the riser cage....................37 Removing and replacing the security bezel................38 Removing and replacing the access panel................. 38 Removing and replacing the DIMM guard.................. 39 Removing and replacing the M.2 air guider................41 Removing and replacing the quick-release latch ear..............42 Removing and replacing drives....................43 Removing and replacing an LFF hot-plug drive...............
  • Page 5 Selecting the boot mode ....................94 Secure Boot........................95 Launching the Embedded UEFI Shell ................95 Intelligent Provisioning........................ 96 Intelligent Provisioning operation..................96 HPE Insight Remote Support......................97 USB support..........................97 External USB functionality....................97 HPE Smart Storage Administrator....................98 Component identification..............99 Front panel components......................99 Serial number/iLO information pull tab................101 Front panel LEDs and buttons....................
  • Page 6 Websites....................131 Support and other resources.............132 Accessing Hewlett Packard Enterprise Support............... 132 Accessing updates........................132 Customer self repair........................133 Remote support........................133 Warranty information.........................133 Regulatory information......................134 Documentation feedback......................134 Acronyms and abbreviations.............135...

  • Page 7: Customer Self Repair

    CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days.
  • Page 8 Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées. Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à...
  • Page 9 In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora...
  • Page 10 NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
  • Page 11 Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
  • Page 12 OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
  • Page 13 Customer self repair...
  • Page 14 Customer self repair...
  • Page 15 Customer self repair...
  • Page 16 Customer self repair...

  • Page 17: Illustrated Parts Catalog

    Illustrated parts catalog This chapter lists the hardware spare parts supported by the server. Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer...

  • Page 18: Access Panel Spare Part

    Item Description Two-bay SFF drive cage blank Smart Storage Battery holder spare part on page 19 Power supply blank spare part on page 19 Serial port blank spare part on page 19 Access panel spare part Customer self repair on page 7: Mandatory Description Spare part number Access panel...

  • Page 19: Smart Storage Battery Holder Spare Part

    Smart Storage Battery holder spare part Customer self repair on page 7: Mandatory Description Spare part number Smart storage battery holder P07881-001 For more information on the removal and replacement procedures, see Removing and replacing the Smart Storage Battery holder on page 70. SFF drive blank spare part Customer self repair on page 7: Mandatory Description...

  • Page 20: System Components

    For more information on the removal and replacement procedures of Two-bay SFF drive cage blank, see Removing and replacing the two-bay SFF drive cage blank on page 48 System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer...

  • Page 21: Flexible Slot Power Supply Spare Parts (Hot-Plug)

    Item Description System board assembly spare part on page 22 Heatsink spare parts on page 22 Processor spare parts on page 22 System battery spare part on page 23 DIMM spare parts on page 23 Fan spare part on page 23 Power distribution board spare part on page 23 Flexible Slot power supply spare parts (hot-plug) Customer self repair on page 7: Mandatory...

  • Page 22: M.2/Dedicated Ilo/Serial Port Enablement Board Spare Part

    M.2/dedicated iLO/serial port enablement board spare part Customer self repair on page 7: Mandatory Description Spare part number M.2/dedicated iLO/serial port enablement board P07480-001 For more information on the removal and replacement procedures, see Removing and replacing the M. 2/dedicated iLO/serial port enablement board on page 67. System board assembly spare part Customer self repair on page 7: Optional Description...

  • Page 23: System Battery Spare Part

    Description Spare part number Intel Core i3 processor P07866-001 3.70 GHz Intel Core i3-8300, 4C, 62W Intel Pentium Gold processor P07869-001 3.70 GHz Intel Pentium Gold G5400, 2C, 58W For more information on the removal and replacement procedures, see Removing the processor on page 78.

  • Page 24: Server Options

    For more information on the removal and replacement procedures, see Removing and replacing the power distribution board on page 60. Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer...

  • Page 25: Smart Storage Battery Spare Part

    Description Spare part number Two LFF drive backplane P07888-001 Four SFF drive backplane P07889-001 Two SFF drive backplane 775401-001 For more information on the removal and replacement procedures of Two LFF drive backplane , see Removing and replacing the two LFF drive backplane on page 49. For more information on the removal and replacement procedures of Four SFF drive backplane, see Removing and replacing the four SFF drive backplane on page 51.

  • Page 26: System Cables Spare Parts

    Description Spare part number Two LFF drive backplane cable kit P07891-001 Includes: • Two LFF drive backplane power cable • Two LFF drive backplane mini-SAS cable Two SFF drive backplane cable kit P07892-001 Includes: • Two SFF drive backplane power cable •...

  • Page 27: Power Cable Spare Part

    Description Spare part number Chassis intrusion detection switch cable 875570-001 Serial port cable to M.2/dedicated iLO/serial port P07896-001 enablement board Slot 1 M.2 SATA Card to system board cables P07895-001 Include: • Slot 1 M.2 SATA Card to system board cable •...

  • Page 28: Removal And Replacement Procedures

    Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts. Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • T-25 Torx screwdriver •...

  • Page 29: Symbols On Equipment

    For more information on static electricity or assistance with product installation, contact an authorized reseller. Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.

  • Page 30: Rack Warnings And Cautions

    CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge. CAUTION: To avoid data loss, Hewlett Packard Enterprise recommends that you back up all server data before installing or removing a hardware option, or performing a server maintenance or troubleshooting procedure.

  • Page 31: Preparation Procedures

    WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become unstable when being moved on its casters.

  • Page 32: Powering Down The Server

    Powering down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.
  • Page 33 • For server with thumbscrew ears: a. Loosen the captive thumbscrews that secure the server to the rack. b. Slide the server out of the rack. • For server with quick-release latch ears: a. Open the latches on both sides of the server. b.

  • Page 34: Removing The Server From The Rack

    Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server installations. If the server is installed higher than chest level, a third person may be required to help align the server.

  • Page 35: Removing The Access Panel

    Removing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 36: Removing The Inner Left Rail Attached To The Chassis

    Removing the inner left rail attached to the chassis Procedure 1. If installed, remove the security bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4.

  • Page 37: Removing The Riser Cage

    Removing the riser cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to the server or expansion boards, power down the server, and disconnect all power cords before removing or installing the riser cage.

  • Page 38: Removing And Replacing The Security Bezel

    Removing and replacing the security bezel Procedure 1. Press the latch. 2. Open the security bezel. 3. Detach the security bezel from the chassis ear. To replace the component, reverse the removal procedure. Removing and replacing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 39: Removing And Replacing The Dimm Guard

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 5. Remove the access panel: a.
  • Page 40 • Extend the server from the rack. • Remove the server from the rack. Remove the access panel. Do one of the following: • Remove the thumbscrew ears: a. Remove the screws. b. Pull the thumbscrew ear away from the chassis. •...

  • Page 41: Removing And Replacing The M.2 Air Guider

    Remove the chassis intrusion detection switch. 10. Release all cables secured by the DIMM guard. 11. Remove the heatsink. 12. Remove the DIMM guard. To replace the component, reverse the removal procedures. Removing and replacing the M.2 air guider Procedure 1.

  • Page 42: Removing And Replacing The Quick-Release Latch Ear

    To replace the component, reverse the removal procedures. Removing and replacing the quick-release latch ear Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. If installed, remove the security bezel. 2. Power down the server. 3.

  • Page 43: Removing And Replacing Drives

    To replace the component, reverse the removal procedure. Removing and replacing drives Removing and replacing an LFF hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Procedure 1.

  • Page 44: Removing And Replacing An Lff Non-Hot-Plug Drive

    Procedure 1. Back up all server data on the drive. 2. If installed, remove the security bezel. 3. Determine the status of the drive from the drive LED definitions. 4. Remove the drive. To replace the component, reverse the removal procedure. Removing and replacing an LFF non-hot-plug drive Prerequisites Before you perform this procedure, make sure that you have the following items available:...

  • Page 45: Removing And Replacing The Optical Drive

    8. Remove the drive. Retain the screws fro future use. To replace the component, reverse the removal procedure. To configure arrays, see the HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard Enterprise website. Removing and replacing the optical drive Prerequisites Before you perform this procedure, make sure that you have the following items available: •...
  • Page 46 Procedure 1. If installed, remove the security bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: •...

  • Page 47: Removing And Replacing A Type-A Smart Array Modular Controller (Aroc)

    To replace the component, reverse the removal procedure. Removing and replacing a Type-a Smart Array modular controller (AROC) Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. If installed, remove the security bezel. 2.

  • Page 48: Removing And Replacing An Sff Drive Blank

    To replace the component, reverse the removal procedure. Removing and replacing an SFF drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated. Procedure 1. If installed, remove the security bezel. 2.

  • Page 49: Removing And Replacing The Two Lff Drive Backplane

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 5. Remove the access panel. 6.
  • Page 50 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Remove the server from the rack. Remove the inner left rail attached to the chassis. Do one of the following: • Remove the thumbscrew ears: a.

  • Page 51: Removing And Replacing The Four Sff Drive Backplane

    12. Remove the two LFF drive backplane. To replace the component, reverse the removal procedures. Removing and replacing the four SFF drive backplane Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-10 Torx screwdriver •...

  • Page 52: Removing And Replacing The Two Sff Drive Backplane

    Remove the server from the rack. Remove the inner left rail attached to the chassis. Remove the access panel. Disconnect all cables from the drive backplane. Remove all drives. Remove the four SFF drive cage: a. Remove all the screws securing the drive cage to the chassis. b.
  • Page 53 Procedure 1. If installed, remove the security bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: •...

  • Page 54: Removing And Replacing A Flexible Slot Power Supply

    To replace the component, reverse the removal procedures. Removing and replacing a Flexible Slot power supply WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
  • Page 55 • DC power supply 3. For an AC power supply, do the following: a. Disconnect the power cord from the power supply. Removal and replacement procedures...
  • Page 56 b. Remove the power supply. 4. For a DC power supply, do the following: a. Slide the power supply out of the bay just enough to access the ground cable screw. b. Detach the ground (earthed) cable from the power supply. Removal and replacement procedures...
  • Page 57 c. Remove the terminal block connector from the power supply. d. Remove the power supply. Removal and replacement procedures...

  • Page 58: Removing And Replacing The Hpe 290W Non-Hot-Plug Power Supply

    To replace the component, reverse the removal procedure. Removing and replacing the HPE 290W non-hot-plug power supply WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. •...
  • Page 59 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Remove the server from the rack. 5. Remove the inner left rail attached to the chassis. 6. Remove the access panel. 7. Disconnect the power supply cables from the system board. 8.

  • Page 60: Removing And Replacing A Power Supply Blank

    Removing and replacing a power supply blank WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 61: Removing And Replacing The Flexiblelom Blank

    6. Remove all power supplies. 7. Disconnect all cables from the power distribution board. 8. Remove the power distribution board assembly. 9. Remove the power distribution board. To replace the component, reverse the removal procedure. Removing and replacing the FlexibleLOM blank Prerequisites Before you perform this procedure, make sure that you have the following items available: T-10 Torx screwdriver...

  • Page 62: Removing And Replacing The Dedicated Ilo Management Port Blank

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 5. Remove the access panel. 6.

  • Page 63: Removing And Replacing The Serial Port Blank

    To replace the component, reverse the removal procedure. Removing and replacing the serial port blank Procedure 1. If installed, remove the security bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 64: Removing And Replacing The Flexiblelom Riser Board

    Removing and replacing the FlexibleLOM riser board Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-10 Torx screwdriver • T-15 Torx screwdriver Procedure 1. If installed, remove the security bezel. 2. Power down the server. 3.

  • Page 65: Removing And Replacing The Pcie Riser Board

    9. Remove the FlexibleLOM riser board. To replace the component, reverse the removal procedures. Removing and replacing the PCIe riser board Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-10 Torx screwdriver •...
  • Page 66 • Extend the server from the rack. • Remove the server from the rack. 5. Remove the access panel. 6. Remove the PCIe riser cage. 7. If installed, remove the expansion board installed in the slot 2 of the riser cage. 8.

  • Page 67: Removing And Replacing The M.2/Dedicated Ilo/Serial Port Enablement Board

    Removing and replacing the M.2/dedicated iLO/serial port enablement board Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • Hex nut screwdriver Procedure If installed, remove the security bezel. Power down the server. Remove all power: a.

  • Page 68: Removing And Replacing The M.2 Ssd Module

    To replace the component, reverse the removal procedures. Removing and replacing the M.2 SSD module M.2 SSD might be installed on the enablement board or the system board. Prerequisites Before you perform this procedure, make sure that you have a Phillips No. 2 screwdriver available. Procedure 1.

  • Page 69: Removing And Replacing The Smart Storage Battery

    a. Remove the SSD mounting screw. b. Lift the M.2 SSD module at a 45° angle. c. Remove the M.2 SSD module from the M.2 slot. To replace the component, reverse the removal procedures. Removing and replacing the Smart Storage Battery Procedure 1.

  • Page 70: Removing And Replacing The Smart Storage Battery Holder

    To replace the component, reverse the removal procedures. Removing and replacing the Smart Storage Battery holder Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. If installed, remove the security bezel. 2.

  • Page 71: Removing And Replacing The Chassis Intrusion Detection Switch

    To replace the component, reverse the removal procedures. Removing and replacing the chassis intrusion detection switch Procedure 1. If installed, remove the security bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 72: Removing And Replacing A Fan

    To replace the component, reverse the removal procedure. Removing and replacing a fan Procedure 1. If installed, remove the security bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4.

  • Page 73: Removing And Replacing A Dimm

    7. Remove the fan. To replace the component, reverse the removal procedure. Removing and replacing a DIMM CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

  • Page 74: Removing And Replacing A Heatsink

    5. Remove the access panel. 6. Remove the DIMM. To replace the component, reverse the removal procedure. For DIMM configuration information, see the Hewlett Packard Enterprise website. Removing and replacing a heatsink Removing the heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 75 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. 5. Remove the access panel. 6.

  • Page 76: Replacing The Heatsink

    Replacing the heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge.
  • Page 77 Install the heatsink: a. Position the heatsink on the processor backplate. b. Tighten one pair of diagonally opposite screws halfway, then tighten the other pair of screws. c. Finish the installation by completely tightening the screws in the same sequence. If removed, install the processor air baffle.

  • Page 78: Removing And Replacing A Processor

    10. Power up the server. 11. If removed, install the security bezel. Removing and replacing a processor Removing the processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server.
  • Page 79 7. Remove the M.2 air guider. 8. Remove the heatsink: a. Loosen one pair of diagonally opposite screws halfway, then loosen the other pair of screws. b. Completely loosen all screws in the same sequence. c. Remove the heatsink from the processor backplate. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area.

  • Page 80: Replacing The Processor

    a. Open the processor locking lever. b. Open the processor retaining bracket. c. Grasp the processor by the edges, then lift it out of the socket. Replacing the processor CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server.
  • Page 81 CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement. Close the processor retaining bracket, then secure the processor locking lever. Clean the old thermal grease from the heatsink with the alcohol swab.

  • Page 82: Removing And Replacing The System Board

    Install the heatsink: a. Position the heatsink on the processor backplate. b. Tighten one pair of diagonally opposite screws halfway, then tighten the other pair of screws. c. Finish the installation by completely tightening the screws in the same sequence. if removed, install the processor air baffle.
  • Page 83 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Do one of the following: • Extend the server from the rack. • Remove the server from the rack. Do one of the following: •...
  • Page 84 10. Remove all cables connected to the system board. 11. Remove the PCIe riser cage. 12. Remove the DIMM. 13. If installed, remove the M.2/ dedicated iLO and serial port enablement board. 14. If installed, remove the Smart Array modular controller (AROC). 15.
  • Page 85 a. Open the processor locking lever. b. Open the processor retaining bracket. c. Grasp the processor by the edges, then lift it out of the socket. 18. Remove the system board screws. 19. Remove the system board: a. Lift the system board in upward direction from the front side. b.

  • Page 86: Replacing The System Board

    Replacing the system board Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • Alcohol swab • Thermal grease Procedure Install the spare system board: a. Slide the system board towards the real panel to attach it to the real panel. b.
  • Page 87 Install the system board screws. Open the processor locking lever, and then open the processor retaining bracket. Removal and replacement procedures...
  • Page 88 Remove the processor socket cover. Install the processor by using the notches on both sides of the processor to properly align it into the socket. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement.
  • Page 89 Close the processor retaining bracket, then secure the processor locking lever. Clean the old thermal grease from the heatsink and processr with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Install the DIMM guard.

  • Page 90: Re-Entering The Server Serial Number And Product Id

    a. Position the heatsink on the processor backplate. b. Tighten one pair of diagonally opposite screws halfway, then tighten the other pair of screws. c. Finish the installation by completely tightening the screws in the same sequence. 11. Install all the components removed from the failed system board. 12.

  • Page 91: System Battery Replacement

    Procedure 1. Access System Utilities. During POST, press F9. 2. On the System Utilities home screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options > Advanced Service Options. 3. Select the Serial Number field and press Enter. The following alert appears: The serial number is modified by qualified service personnel and must match the serial number located on the chassis.

  • Page 92: Hpe Trusted Platform Module 2.0 Gen10 Option

    TPM including keys will be erased. If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board. Removal and replacement procedures...

  • Page 93: Troubleshooting

    Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events. To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (http:// www.hpe.com/info/gen10-troubleshooting). Troubleshooting...

  • Page 94: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 95: Secure Boot

    Procedure 1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > Boot Mode. 2. Select a setting. • UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system. • Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy BIOS compatibility mode.

  • Page 96: Intelligent Provisioning

    loaders. The Shell also provides CLI-based commands you can use to obtain system information, and to configure and update the system BIOS. Prerequisites Embedded UEFI Shell is set to Enabled. Procedure 1. From the System Utilities screen, select Embedded Applications > Embedded UEFI Shell. The Embedded UEFI Shell screen appears.

  • Page 97: Hpe Insight Remote Support

    For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote Support is available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.

  • Page 98: Hpe Smart Storage Administrator

    For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities. HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks.

  • Page 99: Component Identification

    Component identification This chapter describes the external and internal server features and components. Front panel components Two-bay LFF non-hot-plug drive model Item Description Optical drive (optional) Serial number/iLO information pull tab iLO Service Port USB 3.0 port Two-bay LFF non-hot-plug drive cage Two-bay LFF hot-plug drive model Component identification...
  • Page 100 Item Description Optical drive (optional) Serial number/iLO information pull tab iLO Service Port USB 3.0 port Two-bay LFF hot-plug drive bays Four-bay SFF hot-plug drive model Item Description Media drive bay Serial number/iLO information pull tab iLO Service Port USB 3.0 port Four-bay SFF hot-plug drive bays The media drive bay supports an optical drive assembly or a two-bay SFF drive cage assembly.

  • Page 101: Serial Number/Ilo Information Pull Tab

    Item Description Serial number/iLO information pull tab iLO Service Port USB 3.0 port Six-bay SFF hot-plug drive bays Serial number/iLO information pull tab The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag label. The other side shows the default iLO account information and QR code label.

  • Page 102: Uid Button Functionality

    UID button functionality The UID button can be used to display the Server Health Summary when the server will not power on. For more information, see the iLO user guide on the Hewlett Packard Enterprise website (http:// www.hpe.com/support/ilo-docs). Front panel LED power fault codes The following table provides a list of power fault codes, and the subsystems that are affected.

  • Page 103: Rear Panel Components

    Subsystem LED behavior Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HPE Smart Array SR Gen10 controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes Rear panel components Item Description...

  • Page 104: Rear Panel Leds

    If FlexibleLOM is installed in the server, the shared iLO port behavior will be default to port 1 of the FlexibleLOM card. Rear panel LEDs Item Status Definition Solid blue Activated Flashing blue • 1 flash per second = Remote management of firmware upgrade in progress •...

  • Page 105: System Board Components

    Item Status Definition Flashing green Network active No network activity NIC link Solid green Network link No network link iLO status Solid green Link to network Flashing green Network active No network activity iLO link Solid green Network link No network link System board components Component identification...
  • Page 106 Item Description PCIe riser connector System maintenance switch Onboard M.2/Dedicated iLO management connector Storage backup power connector for slot 1 Fan connector 2 Fan connector 1 System battery Chassis Intrusion Detection switch Standard or Flexible Slot power supply connector Two-bay SFF drive sideband connector Smart Storage Battery connector Standard or Flexible Slot power supply sideband connector Flexible slot power supply connector...

  • Page 107: System Maintenance Switch Descriptions

    System maintenance switch descriptions Position Default Function Off = iLO 5 security is enabled. On = iLO 5 security is disabled. Reserved Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. Off = No function On = Restore default manufacturing settings Reserved —...

  • Page 108: Dimm Label Identification

    DIMM label identification To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM. Item Description Example Capacity 8 GB 16 GB 32 GB 64 GB 128 GB...

  • Page 109: Pcie Riser Board Slot Definitions

    L = LRDIMM (load reduced) E = Unbuffered ECC (UDIMM) For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). PCIe riser board slot definitions • FlexibleLOM riser board...

  • Page 110: Drive Led Definitions

    Item Slot number Form factor Slot description Low-profile PCIe3 x8 (8,4,1) Full-height, half-length PCIe3 x16 (8,4,1) Drive LED definitions Low profile LFF drive LED definitions Item Status Definition Fault Solid amber The drive has failed. \Locate Solid blue The drive is operating normally and being identified by a management application.

  • Page 111: Hot-Plug Drive Led Definitions

    Item Status Definition Flashing green The drive is doing one of the following: • Rebuilding (1 flash per second) • Performing a RAID migration • Performing a strip size migration • Performing a capacity expansion • Performing a logical drive extension •...

  • Page 112: Drive Bay Numbering

    Item LED Status Definition The drive is doing one of the following: Flashing green • Rebuilding • Performing a RAID migration • Performing a strip size migration • Performing a capacity expansion • Performing a logical drive extension • Erasing •...
  • Page 113 • Four-bay SFF hot-plug drive model • Six-bay SFF hot-plug drive model Component identification...

  • Page 114: Fan Locations

    Fan locations Component identification...

  • Page 115: Cabling

    Cabling Cabling guidelines The cable colors in the cabling diagrams used in this chapter are for illustration purposes only. Most of the server cables are black. Observe the following guidelines when working with server cables. Before connecting cables • Note the port labels on the PCA components. Not all of these components are used by all servers: ◦...

  • Page 116: Storage Cabling

    • Remove cables that are no longer being used. Retaining them inside the server can restrict airflow. If you intend to use the removed cables later, label and store them for future use. Storage cabling Non-hot-plug drive cabling Two-bay LFF non-hot-plug drive embedded controller cabling Cable color Description Orange...

  • Page 117: Hot-Plug Drive Cabling

    Two-bay LFF non-hot-plug drive Smart Array modular controller (AROC) cabling Cable color Description Orange Mini-SAS cable from drive backplane to modular controller (AROC) port 1 Blue Drive backplane power cable Hot-plug drive cabling Two-bay LFF hot-plug drive cabling Two-bay LFF hot-plug drive embedded controller cabling Cable color Description Orange...

  • Page 118: Four Bay Sff Hot-Plug Drive Cabling

    Two-bay LFF hot-plug drive Smart Array modular controller (AROC) cabling Cable color Description Blue Drive backplane power cable Orange Min-SAS cable from drive backplane to AROC port 1 Four bay SFF hot-plug drive cabling Four-bay SFF hot-plug drive embedded controller cabling Cable color Description Orange...

  • Page 119: 4+2 Bay Sff Hot-Plug Drive Cabling

    4+2 bay SFF hot-plug drive cabling 4+2 bay SFF hot-plug drive embedded controller cabling Cable color Description Orange Four-bay SFF drive backplane power cable Blue Mini-SAS cable Gold Two-bay SFF to four-bay SFF drive backplane power cable Pink SATA cable and drive sideband cable 4+2 bay SFF hot-plug drive Smart Array modular controller (AROC) cabling Cabling...

  • Page 120: M.2 Sata Ssd Cabling

    Cable color Description Blue Mini-SAS cable from two-bay SFF drive backplane to AROC port 2 Orange Mini-SAS cable from four-bay SFF drive backplane Mini-SAS cable to AROC port 1 Gold Four-bay SFF drive backplane power cable Pink Two-bay to four-bay SFF drive backplane power cable M.2 SATA SSD cabling M.2 SATA SSD in slot 1 Cable color...

  • Page 121: Smart Storage Battery Cabling

    M.2 SATA SSD in slot 2 Cable color Description Orange SATA cable to x1 SATA port 2 Blue SATA cable to x1 SATA port 1 Smart Storage Battery cabling Cabling...

  • Page 122: Storage Controller Backup Power Cabling

    Storage controller backup power cabling Smart Array P-class storage controller in slot 1 Cable color Description Orange Slot 1 storage controller backup power cable Smart Array P-class storage controller in slot 2 Cable color Description Orange Slot 2 storage controller backup power cable Cabling...

  • Page 123: Optical Drive Cabling

    Optical drive cabling LFF configuration Cable color Description Orange SATA-power Y-cable to x1 SATA port 2 Blue Power extension cable SFF configuration Cable color Description Orange SATA-power-Y cable to x1 SATA port 2 Blue Power extension cable Cabling...

  • Page 124: Fan Cabling

    Fan cabling Cable color Description Orange Fan 1 cable Blue Fan 2 cable Gold Fan 3 cable Chassis Intrusion detection cabling Cabling...

  • Page 125: M.2/Dedicated Ilo/Serial Port Cabling

    M.2/dedicated iLO/serial port cabling Power supply cabling • Non-hot-plug Cable color Description Orange 16-pin power supply sideband cable Blue 14-pin power supply cable • Hot-plug Cabling...
  • Page 126 Cable color Description Orange 14-pin power supply cable Blue Redundant power supply sideband cable Cabling...

  • Page 127: Specifications

    175 m (1.8°F per every 574 ft) above 900 m (2953 ft) to a maximum of 3050 m (10,000 ft). The approved hardware configurations for this system are listed at the Hewlett Packard Enterprise website. 40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3050 m (10,000 ft).

  • Page 128: Mechanical Specifications

    HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply These are entry class power supply products for ProLiant Servers. For detailed power supply specifications, see the QuickSpecs on the Hewlett Packard Enterprise website. ATX 290W Non-Hot-plug Power Supply Specification...

  • Page 129: Hpe 500W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Value Input requirements — Rated input voltage 100 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 5.8 A at 100 VAC 2.8 A at 200 VAC...
  • Page 130 Specification Value Power supply output — Rated steady-state power (W) 800 W at -40 VDC to -72 VDC Maximum peak power (W) 800 W at -40 VDC to -72 VDC Maximum peak power 800 W at 200 VAC to 277 VAC 800 W at -40VDC to -72 VDC WARNING: To reduce the risk of electric shock or energy hazards: •...

  • Page 131: Websites

    Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix www.hpe.com/storage/spock Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional general support websites, see Support and other resources. Product websites Product QuickSpecs http://www.hpe.com/servers/dl20-gen10 HPE ProLiant DL20 Gen10 support page http://www.hpe.com/support/dl20gen10 HPE ProLiant DL20 Gen10 user documents http://www.hpe.com/info/dl20gen10-docs Websites...

  • Page 132: Support And Other Resources

    Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 133: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 134: Regulatory Information

    Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

  • Page 135: Acronyms And Abbreviations

    Acronyms and abbreviations application program interface column address strobe Customer Self Repair DDR4 double data rate-4 HPE SSA HPE Smart Storage Administrator Integrated Lights-Out Integrated Management Log International Organization for Standardization large form factor LRDIMM load reduced dual in-line memory module PCIe Peripheral Component Interconnect Express POST...
  • Page 136 serial attached SCSI SATA serial ATA small form factor Service Pack for ProLiant solid-state device Trusted Platform Module UDIMM unregistered dual in-line memory module UEFI Unified Extensible Firmware Interface unit identification...

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