Important Notice - Martec VAMPIRE Series Instruction Book

IMPORTANT NOTICE:

ALL CLAIMS FOR WARRANTY MUST BE ACCOMPANIED WITH THE FOLLOWING THREE
DOCUMENTS:
1. Copy of the Installation Receipt OR Tax Invoice OR Certificate Of Compliance for the installation of the Martec
product from the installing electrician. If one of these installation documents cannot be provided, we will only
accept a typed and signed letter on a business letterhead from the installing electrician stating he/she installed
the Martec productat your address along with a scanned copy of the electricians licence. Please note that an
email is not a sufficient installation document.
2. Copy of the Purchase Receipt/store Tax Invoice for the Martec Ceiling Fan.
3. Copy of the completed warranty card, signed and dated. The warranty card is located after this warranty
statement, or on the last page of your instruction manual. Please ensure that the purchaser's full name and
contact details are clearly stated, in addition to the full nature of the fault and the serial or P.O. number which can
be located on the top motor housing above the Ceiling Fan Blades.
Upon receipt of the abovementioned documentation, Martec Pty Ltd will issue a service call to fulfil the conditions of
this warranty. It is the responsibility of the purchaser to keep the documents required for a warranty application for
the duration of the "In Home" warranty period.
This warranty will become void and a service fee will be invoiced to the individual that lodged the warranty claim, if
one or more of the following is found:
¯ The product is deemed to be a non Martec product.
¯ A manufacturing fault is not detected by the Service Agent.
¯ The product is deemed to be working as per the specifications of the product.
¯ The original installation of the product was not carried out by a licenced electrician OR installation of the product
was not carried out in accordance with Martec instructions.
CUSTOMER SERVICE OPERATES BETWEEN 8AM TO 5PM EST MONDAY THROUGH FRIDAY
IMPORTANT: PLEASE DO NOT PHONE THE RETAILER FOR WARRANTY WORK.
INSTEAD PHONE THE CUSTOMER SERVICE NUMBER FOUND ABOVE.
www.martecaustralia.com.au | 02 8778 7500 | sales@martecltd.com.au
CUSTOMER SERVICE LOCAL NUMBER
(PHONE) 02 8778 7500
CUSTOMER SERVICE
(FAX) 02 8778 7555
MARTEC PTY LTD | 6 AUSTOOL PL, INGLEBURN NSW 2565
PH: 02 8778 7500 | FAX: 02 8778 7555