Warranty Statement - Martec VAMPIRE Series Instruction Book

WARRANTY STATEMENT:

Martec Pty Ltd warrants this product for a period of 3 years "In Home" warranty from the original date of
purchase for residential situations:
IMPORTANT NOTICE: MARTEC PTY LTD WARRANTS THIS PRODUCT FOR 3 YEARS WITH "IN
HOME" WARRANTY. MARTEC PTY LTD ONLY WARRANTS THE MARTEC PRODUCT AGAINST
FAULTY WORKMANSHIP AND SUBJECT TO THE CONDITIONS AND PROVISIONS SET OUT BELOW:
1. The 3 year "In Home" warranty applies only if the product was purchased in Australia and does not transfer from
the original purchaser. All Martec Products replaced under warranty are only warranted for the balance of the
warranty period.
2. The 3 year "In Home" warranty does not extend to the Martec Product accessories such as remote controller kits
and/or light fittings (including glass light shades) that have been fitted during or after the original Martec Product
installation. Globes are not covered under warranty.
3. All remote controllers, wall controllers, ballasts, and light fittings included in the Martec Products original
packaging have a 1 year warranty only. Remote controllers, wall controllers and light kits must be Martec
approved and Martec branded products. The use of remote controllers, wall controllers and/or light kits which are
not Martec approved and branded will subsequently void the warranty.
4. Any changes to plated and/or painted finishes due to climate conditions or other circumstances deemed to be
beyond the control of Martec Pty Ltd or their authorised agent are not covered under this warranty. Outdoor use
of Martec ceiling fans is not recommended or covered under this warranty; proceed at your own risk as outdoor
use will void the warranty. Unless the fan is IP rated and installed in a suitable location.
5. Threaded components such as blade nuts and screws may loosen during normal operation; these should be
tightened regularly to ensure the fan does not develop noises during operation. If noises do develop, check this
aspect before requesting service, as this is not covered under warranty.
6. Any claim made in relation to this warranty is solely limited to the cost of replacement of the product, parts and
labour of the authorised service agent approved by Martec Pty Ltd. No parts/products are to be disposed of prior
to the Service Agents "In Home" warranty visit. No acceptance of other liability for incidental or consequential
damage is covered. Martec Pty Ltd does not cover travelling costs incurred by service agents where service is
requested by the purchaser outside of the Martec Pty Ltd service network. The Martec Pty Ltd service network
is defined at our discretion yet is limited by the boundary of the city in which you live. Travel outside of the city
limits by the Martec Pty Ltd authorised service agent will incur commercial costs to be paid for by the purchaser
at a rate calculated by the number of kilometres travelled beyond the city limits. Any service required outside
of the service network will be provided in the following manner Per warranty claim, a full replacement will be
sent to the customer's residence and a maximum of$80AUD plus GST plus freight will be covered by Martec Pty
Ltd. All other costs over and above the $80AUD, including but not limited to, labour and travel costs are to be
paid for by the purchaser. Please Note: it is the responsibility of the purchaser to call Martec customer service
number (1300 730 064 or 02 8778 7500) prior to any electrician leaving the job site if any problems occur. Any
installing electrician costs and/or fees invoiced to the customer prior to the customer contacting Martec to lodge
a warranty application will not be covered by Martec.
7. This warranty becomes void if the product was not installed as per the instruction manual by a qualified and
licensed electrician. In addition, this warranty will be considered void if any, or all, of the following has occurred:
tampering with the product, product damage, repair by non-qualified electrician, becoming faulty due to
improper use, normal wear and tear, accident damage, product abuse, and/or failure to use the product in
accordance with the instructions relating to the installation.
www.martecaustralia.com.au | 02 8778 7500 | sales@martecltd.com.au
MARTEC 3 YEAR IN HOME WARRANTY