Chapter 3: Answering A Call - Avaya 9601 Instructions Manual

Chapter 3: Answering a call

About this task
When you receive an incoming call, the phone selects the incoming call automatically. However, if you
are already on a call or if you receive more than one incoming call at a time, you may need to select the
call you want to answer manually. If you do not have the Go to Phone on Ringing option enabled, you
must press Phone to choose a line or view call options.
If you do not have the Go to Phone Screen on Ringing option enabled and if the Phone screen is not
displayed, incoming calls display on the top line of the screen. You can press the corresponding line button
(LED) to answer the call.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or press Speaker, OK, or Answer to answer
the call using the speakerphone, or press Headset to answer using the headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and
press Answer or OK. The deskphone automatically answers the incoming call and puts the
previous call on hold.
• If you are on another call and the deskphone does not automatically display the incoming
call, from the Phone screen scroll to the line with the incoming call and press Answer or
OK. If you are on another call and the telephone does automatically display the incoming
call, you can press Answer to automatically put the first call on hold when you answer the
new call. Alternately, you can press Ignore to turn off the ringer for an incoming call.
• To automatically display the Phone screen whenever you receive an incoming call, set the
Phone Screen on Ringing option to Yes.
Note:
To automatically display the Phone screen whenever you receive an incoming call, set the
Phone Screen on Ringing option to Yes. For more information, see
on receiving a
Using Avaya 9601 IP Deskphone SIP
call.
Displaying the Phone screen
November 2013 33