Black Box AlertWerks AW3000 User Manual page 8

CHAPTER 2: INSTALLATION
2.1.2 TROUBLESHOOTING SENSORS NOT APPEARING IN NEIGHBORHOOD.
To troubleshoot sensors not appearing in Neighborhood:
Black Box is defining a list of tested and certified sensors. Check with your Black Box representative if your sensor is
1.
in that list.
Check the frequency setting. For the sensor it should be printed on the box or the sensor. The AW3000's frequency
2.
setting is viewable from the Settings menu, but not changeable.
NOTE: The frequency setting must match your region. You should never try to use frequency settings not
intended for your region. This may apply to you if you purchased the unit in one country while using it in
another country. If you need to change AW3000's frequency setting, contact Black Box tech support. There is an
unlock code that allows changing it.
LoRaWAN sensors that are not yet connected send out a "Hello" message which we refer to as a "Join Request."
®
LoRaWAN sensors that are otherwise already connected, which we refer to as joined, do not send out that Join Request.
This may apply to you if you are using a sensor that you or someone else previously used elsewhere. In this circumstance,
your sensor may need resetting. For some sensor vendors this is not possible. Other vendors may include a button that
needs to be pressed for a specified amount of time or a DIP switch for this purpose. Follow the instructions in your
sensor's manual to avoid damaging the sensor. If your sensor is on the list of tested and certified sensors, you may also
contact Black Box tech support for assistance.
After you can view the sensor:
On the neighborhood page, click on join.
1.
In the pop-up window, enter the Appkey, and select the vendor and part number for your sensor.
2.
Click on Join Sensor in the bottom right of the pop-up window that appears after selecting the sensor's vendor and
3.
model from the drop-down list box.
In the list of sensors on the neighborhood page, it now shows Set/Wait instead of Not Set. It may take a few seconds or
even a few minutes until that changes from Set to Joining.
NOTE: If the message doesn't change to "Joining," select "Logs" from the left upper menu and check messages. If
there is an entry "No valid Appkey/None given," verify that you typed the Appkey correctly and repeat the above
steps. Once the sensor is transmitting values, the display will show "Joined."
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FIGURE 2-6: APPKEY ENTRY SCREEN
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