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True Manufacturing Co., Inc.
Be sure to read and fully understand
before installing, operating, maintaining or servicing
this appliance. Failure to do so can result in appliance
failure, property damage, serious injury or death.
Appliance failure, injury or property damage due to
improper installation is not covered by warranty.
True Manufacturing Co., Inc.
2001 East Terra Lane • O'Fallon, Missouri 63366-4434
(636) 240-2400 • FAX: (636)-272-2408
International FAX: (636)-272-7546 • (800)-325-6152
Parts Department: (800)-424-TRUE (424-8783)
Parts Department FAX: (636)-272-9471
North America – Canada and Caribbean
Warranty Phone +1 855-878-9277
Warranty Fax +1 636-980-8510
Warranty Email warrantyinquiries@truemfg.com
Technical Phone +1 855-372-1368
Technical Email service@truemfg.com
7:00 am–6:00 pm CST Monday–Friday,
8:00 am–12:00 pm Saturday
TEC_TM_184 | REV. B | EN
CVM-11
WARNING!
this document
Mexico
Phone +52 555-804-6343/44
service-mexicocity@truemfg.com
9:00 am–5:30 pm M–F
Latin America
Phone: +52 555-804-6343/44
servicelatam@truemfg.com
9:00 am–5:30 pm M–F
INSTALLATION MANUAL
CVM-27
TRUE tracks the history of your appliance
For easy reference, record your appliances full model name and
serial number below. This information is on your serial label.
Serial label location varies by appliance.
Model Name:
Serial Number:
INSTALLATION MANUAL
UK, Ireland, Middle East,
Africa & India
Phone: +44 (0) 800-783-2049
Service-emea@truemfg.com
8:30 am–5:00 pm M–F
Australia
Phone: +61 2-9618-9999
service-aus@truemfg.com
8:30 am–5:00 pm M–F
07/25/2023
CVM
USER ACTION!
by its serial number.
CVM
Original Instructions
European Union & Commonwealth
of Independent States
Phone: +49 (0) 7622-6883-0
service-emea@truemfg.com
8:00 am–5:00 pm M–F

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Table of Contents
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Summary of Contents for True CVM Series

  • Page 1 Be sure to read and fully understand by its serial number. TRUE tracks the history of your appliance before installing, operating, maintaining or servicing For easy reference, record your appliances full model name and this appliance. Failure to do so can result in appliance serial number below.
  • Page 2: Table Of Contents

    F O R YO U R PU R C H A S E Congratulations! The primary purpose of this document is to assist the installation, maintenance, and servicing of your TRUE appliance. This document contains information important to safety, operation, maintenance, and servicing. DO NOT discard this document.
  • Page 3: Preface

    The warning, guidelines, and recommendations within this document are meant to prevent appliance damage, injury, or death. Please carefully read all warnings, guidelines, and recommendations before proceeding to ensure the continued safe use and maintenance of your TRUE appliance. Signal & Symbol Definitions Below are symbols you may see in this document.
  • Page 4: Important Safety Information

    truemfg.com Important Safety Information Important Safety Information Basic Safety & Operation Warnings Follow basic safety precautions, including the following, to reduce risk of personal injury, electric shock, fire, or death. WARNING! Be sure to read and fully understand this document before installing, operating, maintaining, or servicing this appliance. Failure to do so can result in appliance failure, property damage, serious injury, or death.
  • Page 5: Personal Injury Warnings

    Important Safety Information (cont.) Personal Injury Warnings Only qualified technicians should install and service the appliance. For assistance finding a qualified technician, please visit our Service Company Locator at truemfg.com/support/service-locator. TRUE is solely the appliance manufacturer and is not responsible for installation. DANGER! allow children to play with or in the appliance.
  • Page 6: Hydrocarbon Refrigerant Warnings

    Important Safety Information (cont.) Hydrocarbon Refrigerant Warnings TRUE appliances use hydrocarbon refrigerant (R-290/513A/600a). Check the serial label to identify the appliance's refrigerant. Serial label location varies by model. DANGER! Risk of fire or explosion! Flammable refrigerant used. • All servicing and maintenance must be performed by qualified technicians. This is to minimize the risk of fire or personal injury due to incorrect parts or improper service.
  • Page 7: Electrical Safety Warnings

    • Before connecting your appliance to the power supply, verify the power supply is correctly grounded. If the power supply is not grounded, correct immediately. TRUE recommends hiring a qualified electrician to inspect your wall outlet and circuit to ensure they are properly grounded •...
  • Page 8: About Your Appliance & Installation Requirements

    "Clearances". (pg. 8) • Read and follow all warnings and maintenance instructions. Thank you for choosing TRUE Manufacturing to meet your Failure to do so may result in damage and void the warranty refrigeration needs. TRUE highly recommends a qualified on your appliance.
  • Page 9: Electrical Requirements

    NEMA Plug Configurations USER ACTION! 60 HZ USE ONLY! TRUE uses these types of NEMA plugs shown. If you DO NOT have Find a copy of the wiring diagram with our serial number lookup at the proper outlet, have a licensed electrician verify and install the truemfg.com/support/serial-number-lookup...
  • Page 10: Installation & Setup

    • If the appliance is damaged, note all damage on maintenance and cleaning procedures. the delivery receipt, immediately file a claim with he delivery freight carrier, and contact TRUE. tools, safety equipment, and PPE Use appropriate NOT install the unit or put it in service.
  • Page 11 truemfg.com Installation & Setup (cont.) Procedure 1. Remove the outer packaging (cardboard and bubble wrap or Styrofoam corner and clear plastic). See fig. 1. 2. With an adjustable wrench, remove all shipping bolts securing the wood skid to the bottom of the appliance. See fig. 2. Move the appliance as close as possible to NOTICE ›...
  • Page 12: Appliance Location

    truemfg.com Installation & Setup (cont.) Appliance Location Procedure – Leveling Screws If leveling screws are not factory installed, then, with access to the • Ensure that the drain hose or hoses are positioned in the pan. appliance bottom, install the leveling screws into the threaded •...
  • Page 13 truemfg.com Installation & Setup (cont.) Procedure – 6" (152 mm) Leveling Legs Castors USER ACTION! 1. Access the appliance bottom. 2. If present, remove the leveling screws. Install castors with brakes in the front 3. Thread the leveling legs into the frame rail or appliance bottom.
  • Page 14 truemfg.com Installation & Setup (cont.) Low Profile Castors (CVM-11/13) WARNING! Always verify front leveling legs Tipping hazard! contact the floor if low profile castors are present. 1. Access the appliance bottom. 2. Position the low-profile castor in the rail assembly. See fig. 11. 3.
  • Page 15: Leveling The Appliance

    Installation & Setup (cont.) Leveling the Appliance Sealing the Appliance to the Floor Proper leveling of your TRUE appliance is critical to operating USER ACTION! success (for non-mobile appliances). Leveling impacts effective condensate removal and door operation. Asphalt floors are susceptible to chemicals. TRUE recommends installing a layer of tape between the See "Leveling Screw, Leg or Castor Installation"...
  • Page 16: Shelf Installation

    truemfg.com Installation & Setup (cont.) Shelf Installation TrueTrac Organizers WARNING! TrueTrac Organizers provide a neat and consistent product presentation. Overloading, incorrectly installing, or improperly Install the provided shelf retainer clips on the side of the organizer can cause loading shelves towards the rear.
  • Page 17: Appliance Operation

    • The compressor is ready to operate when the appliance is purchased. All you need to do is plug in the appliance. • Good air flow inside your TRUE appliance is critical. Take care to prevent product from pressing against the sides or back wall and coming within 4"...
  • Page 18: Temperature Control & Light Switch Location

    truemfg.com Appliance Operation Temperature Control & Light Switch Location The light symbol shows the approximate location of the light switch. Light Switch Inside the top ceiling. Electronic Temperature Control Electronic Temperature Control Behind the rear grill. On the front of grill. °C °C °F...
  • Page 19: General Sequence Of Operation

    truemfg.com Appliance Operation General Sequence of Operation — Refrigerator and Freezer Appliances USER ACTION! For more information regarding a appliance's temperature control adjustment or general sequence of operation, please see our Temperature Control Adjustment—Sequence of Operation Manual in our resource library at or scan the truemfg.com/service-manuals/sequence-of-operation code.
  • Page 20: Maintenance & Servicing

    truemfg.com Maintenance & Servicing Maintenance & Servicing WARNING! WARNING! • should install and Only qualified technicians Risk of electric shock or burn! service the appliance. For assistance finding • Powering off an electronic control or setting a qualified technician, please visit our Service temperature controls to the 0 (off) position DOES Company Locator at...
  • Page 21: Component Replacement

    Fig. 1. Example of OEM parts. Use of non-OEM components may void TRUE's warranty. • Have a licensed service provider service your unit to minimize the risk of possible ignition due to incorrect parts or improper service and to ensure the operator's health and safety.
  • Page 22: Recommended Maintenance

    truemfg.com Maintenance & Servicing (cont.) Recommended Maintenance See recommended maintenance tasks and frequencies below. Some tasks may be required more frequently based on your installation. Maintenance Tasks Monthly Quarterly Annually Verify the appliance maintains product temperature. Inspect power cord for damage; if damaged, replace immediately. Verify the power cord is fully plugged into the wall receptacle Inspect the overall condition of the appliance and its components (such as castors, doors, and hinges).
  • Page 23 truemfg.com Maintenance & Servicing (cont.) Model: Serial Number: Jan. Feb. Mar. Apr. Jun. Jul. Aug. Sep. Oct. Nov. Dec. TEC_TM_184 | REV. B | EN 07/25/2023 Page 23 of 32...
  • Page 24: Condenser Coil Cleaning

    truemfg.com Maintenance & Servicing (cont.) Condenser Coil Cleaning Required Tools WARNING! Required tools include (but may not be limited to) the following: • Gloves for performing The appliance owner is responsible • Eye Protection a Personal Protective Equipment (PPE) Hazard Assessment and ensuring adequate protection during •...
  • Page 25 truemfg.com Maintenance & Servicing (cont.) Fig. 1. CVM-11/13 rear grill screw locations. Fig. 2. CVM-27 rear grill screw locations. Fig. 3. Never brush across coil fins. Fig. 4. Verify all blockages have been removed. TEC_TM_184 | REV. B | EN 07/25/2023 Page 25 of 32...
  • Page 26: General Surface Care & Cleaning

    Maintenance & Servicing (cont.) General Surface Care & Cleaning Important Warranty Information If you have any questions, please contact your local TRUE WARNING! Manufacturing Service Department. See the front cover for locations and contact information. • Condenser coils accumulate dirt and require checking every Risk of electrical shock or fire! 30 days or as needed.
  • Page 27: Stainless Steel Care & Cleaning

    truemfg.com Maintenance & Servicing (cont.) Stainless Steel Care & Cleaning USER ACTION NOTICE! The use of proprietary names is intended for use any steel wool, abrasive, or chlorine- example only and does not constitute or imply an DO NOT based products to clean stainless steel surfaces. endorsement.
  • Page 28: Tips To Help Prevent Rust On Stainless Steel

    truemfg.com Maintenance & Servicing (cont.) 8 Tips to Help Prevent Rust on Stainless Steel Maintain the Cleanliness of Your Equipment Rinse Avoid build-up of hard stains by cleaning frequently. Use When using chlorinated cleaners, you must rinse and wipe dry cleaners at the recommended strength (alkaline chlorinated or immediately.
  • Page 29: Warranty

    truemfg.com Warranty Information (USA & Canada Only) Warranty Information To view and download the Warranty Information for USA & Canada, please scan the QR code below. TEC_TM_184 | REV. B | EN 07/25/2023 Page 29 of 32...
  • Page 30 truemfg.com NOTES Page 30 of 32 07/25/2023 P#852342 TEC_TM_184 | REV. B | EN...
  • Page 31 truemfg.com NOTES TEC_TM_184 | REV. B | EN 07/25/2023 Page 31 of 32...
  • Page 32 truemfg.com 07/25/2023 P#852342 TEC_TM_184 | REV. B | EN BC_207567_02.23...

This manual is also suitable for:

Cvm-11Cvm-27

Table of Contents