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True TUC-24G-HC FGD01 Series Installation Manual
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True TUC-24G-HC FGD01 Series Installation Manual

Refrigerated food prep
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True Manufacturing Co., Inc.
TUC-24G-HC~FGD01
U N D E R C O U N T E R S • W O R K T O P S • S A N D W I C H / S A L A D • P I Z Z A P R E P • F O O D P R E P
Be sure to read and fully understand
before installing, operating, maintaining or servicing
this appliance. Failure to do so can result in appliance
failure, property damage, serious injury or death.
Appliance failure, injury or property damage due to
improper installation is not covered by warranty.
True Manufacturing Co., Inc.
2001 East Terra Lane • O'Fallon, Missouri 63366-4434
(636) 240-2400 • FAX: (636)-272-2408
International FAX: (636)-272-7546 • (800)-325-6152
Parts Department: (800)-424-TRUE (424-8783)
Parts Department FAX: (636)-272-9471
North America – Canada and Caribbean
Warranty Phone +1 855-878-9277
Warranty Fax +1 636-980-8510
Warranty Email warrantyinquiries@truemfg.com
Technical Phone +1 855-372-1368
Technical Email service@truemfg.com
7:00 am–6:00 pm CST Monday–Friday,
8:00 am–12:00 pm Saturday
TEC_TM_090 | REV. F | EN
TWT-67D-2-HC
TSSU-48-10-HC
WARNING!
this document
Mexico
Phone +52 555-804-6343/44
service-mexicocity@truemfg.com
9:00 am–5:30 pm M–F
Latin America
Phone: +52 555-804-6343/44
servicelatam@truemfg.com
9:00 am–5:30 pm M–F
INSTALLATION MANUAL
Refrigerated Food Prep
TPP-AT-67-HC
TRUE tracks the history of your appliance
For easy reference, record your appliances full model name and
serial number below. This information is on your serial label.
Serial label location varies by appliance.
Model Name:
Serial Number:
INSTALLATION MANUAL
Refrigerated Food Prep
UK, Ireland, Middle East,
Africa & India
Phone: +44 (0) 800-783-2049
Service-emea@truemfg.com
8:30 am–5:00 pm M–F
Australia
Phone: +61 2-9618-9999
service-aus@truemfg.com
8:30 am–5:00 pm M–F
01/14/2025
TFP-72-30M-D-2-HC
USER ACTION!
by its serial number.
Original Instructions
European Union & Commonwealth
of Independent States
Phone: + 41 61 563 0705
service-emea@truemfg.com
8:00 am–5:00 pm M–F

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Summary of Contents for True TUC-24G-HC FGD01 Series

  • Page 1 USER ACTION! WARNING! Be sure to read and fully understand this document TRUE tracks the history of your appliance by its serial number. before installing, operating, maintaining or servicing For easy reference, record your appliances full model name and this appliance. Failure to do so can result in appliance serial number below.
  • Page 2 F O R YO U R PU R C H A S E Congratulations! The primary purpose of this document is to assist the installation, maintenance, and servicing of your TRUE appliance. This document contains information important to safety, operation, maintenance, and servicing. DO NOT discard this document.
  • Page 3 The warning, guidelines, and recommendations within this document are meant to prevent appliance damage, property damage, injury, or death. Please carefully read all warnings, guidelines, and recommendations before proceeding to ensure the continued safe use and maintenance of your TRUE appliance. Signal & Symbol Definitions Below are symbols you may see in this document.
  • Page 4 Service Company Locator at support/service-locator . TRUE is solely the appliance manufacturer and is not responsible for installation. • This appliance is not to be used, cleaned, or maintained by persons (including children) with reduced physical, sensory, or mental capabilities or lack of experience and knowledge, without proper supervision or instruction concerning the appliance by a person responsible for their safety.
  • Page 5 Service Company Locator at truemfg.com/support/service-locator . TRUE is solely the appliance manufacturer and is not responsible for installation. • Use appropriate tools, safety equipment, and personal protective equipment (PPE) during installation and servicing.
  • Page 6 REFRIGERATED FOOD PREP truemfg.com Important Safety Information (cont.) Hydrocarbon Refrigerant Warnings TRUE appliances use hydrocarbon refrigerant (R-290/513A/600a). Check the serial label to identify the appliance's refrigerant. Serial label location varies by model. DANGER! Risk of fire or explosion! Flammable refrigerant used.
  • Page 7 • Before connecting the appliance to the power supply, verify the power supply is correctly grounded. If the power supply is not grounded, correct immediately. TRUE recommends hiring a qualified electrician to inspect the wall outlet and circuit to ensure they are properly grounded.
  • Page 8 Service Company Locator at locator. TRUE is solely the appliance manufacturer and is not • DO NOT use extension cords or adapter plugs. responsible for installation. • Before connecting your appliance to the power supply, The appliance owner is responsible for proper installation and verify the incoming voltage (±5%) and the amps match the...
  • Page 9 REFRIGERATED FOOD PREP truemfg.com About Your Appliance & Installation Requirements (cont.) Clearances NOTICE! Warranty is void if ventilation is insufficient. Be sure your unit has the required surrounding clearances for ventilation purposes. Keep all ventilation openings in the appliance enclosure or structure housing the appliance clear of obstruction. CLEARANCES MODEL SIDES...
  • Page 10 Plug Configurations" below. AMPS NEMA Plug Configurations 60 HZ USE ONLY! TRUE uses these types of NEMA plugs shown. If you DO NOT have the proper outlet, have a licensed electrician verify and install the correct power source. International (IEC) Plugs Only International appliances may be supplied with a power cord that will require installation.
  • Page 11 TRUE. NOT install the unit or put it in service. • If the unit laid on its back or side, be sure to leave...
  • Page 12 REFRIGERATED FOOD PREP truemfg.com Installation & Setup (cont.) Procedure 1. Remove the outer packaging (cardboard, bubble wrap, foam corner, clear plastic, ect.). See fig. 1. NOTICE › DO NOT remove the glass swing door shipping brackets (see fig. 2) until the appliance is installed in its final location.
  • Page 13 REFRIGERATED FOOD PREP truemfg.com Installation & Setup (cont.) Fig. 3. Remove all shipping bolts. Fig. 4. Rotate cabinet on skid to install leveling legs or castors. Appliance Location • Ensure that the drain hose or hoses are positioned in the pan. •...
  • Page 14 REFRIGERATED FOOD PREP truemfg.com Installation & Setup (cont.) Leveling Screw, Leg, or Castor Installation WARNING! Tipping hazard! ALWAYS verify center leveling screws fully contact the floor after leveling the appliance. ALWAYS be sure leveling legs or castors (and shims) are snug against the rail assembly or mounting plate.
  • Page 15 REFRIGERATED FOOD PREP truemfg.com Installation & Setup (cont.) Procedure – 6" (152 mm) Leveling Legs Procedure — Castors NOTICE › Install castors with brakes in the front. 1. Access the appliance bottom. 2. If present, remove the leveling screws. 1. Access the appliance bottom. 3.
  • Page 16 REFRIGERATED FOOD PREP truemfg.com Installation & Setup (cont.) Procedure – Castors (TFP/TFT Models Only) 1. Position packing material behind the appliance and carefully lay the appliance on its back. 2. Remove the castor box. See fig. 11. NOTICE › Each appliance has one castor box that completely encloses the castor.
  • Page 17 Proper leveling of your TRUE appliance is critical to operating The following procedure describes sealing a non-mobile appliance success (for non-mobile appliances). Leveling impacts effective to the floor for NSF standards.
  • Page 18 REFRIGERATED FOOD PREP truemfg.com Installation & Setup (cont.) Shelf Installation WARNING! Overloading, incorrectly installing, or improperly loading shelves can cause shelf failure and negatively affect appliance operation, resulting in appliance damage, Fig. 1. Installing top tab of shelf clip. Fig. 2. The bottom tab of the shelf clip product damage, or personal injury.
  • Page 19 • The compressor is ready to operate when the appliance is purchased. All you need to do is plug in the appliance. • Good air flow inside your TRUE appliance is critical. Take care to prevent product from pressing against the sides or back wall and coming within 4"...
  • Page 20 REFRIGERATED FOOD PREP truemfg.com Installation & Setup (cont.) Ensure Correct Airflow (TPP Models Only) Style #1 USER ACTION! DO NOT move baffles from their original locations or orientation. Removing baffles from the condiment pan area will adversely affect refrigeration performance. See figs. Fig.
  • Page 21 REFRIGERATED FOOD PREP truemfg.com Appliance Operation (cont.) Temperature Control & Light Switch Location NOTICE! The control display and/or knob shown do not represent a specific control. The light symbol shows the approximate location of the light switch. The electronic temperature control can act as a light switch. To control the light, press the up arrow The light switch location depends on the TUC/TWT glass door models.
  • Page 22 REFRIGERATED FOOD PREP truemfg.com Appliance Operation (cont.) Electronic Temperature Control with Digital Display Electronic Temperature Control without Display On the front of the grill. On back panel. °C °F Model(s): TPP, TUC, TWT (Deep Undercounter or Worktop Models) Electronic Temperature Control with Digital Display Mechanical Temperature Control On the front of the grill.
  • Page 23 Appliance Operation (cont.) TRUE FlexTemp™ The TRUE FlexTemp shifts the appliance temperature control settings between that of a refrigerator and that of a freezer. Flip the switch behind the rear cover to change between modes. See switch location in fig. 1.
  • Page 24 REFRIGERATED FOOD PREP truemfg.com Appliance Operation (cont.) General Sequence of Operation — Refrigerators & Freezers USER ACTION! For more information regarding an appliance's temperature control adjustment or general sequence of operation, please see our Commercial Refrigeration General Control Guide in our resource library at truemfg.com/support/manuals/#panel4 or scan the code.
  • Page 25 REFRIGERATED FOOD PREP truemfg.com Appliance Operation (cont.) General Sequence of Operation — Refrigerators & Freezers (cont.) When the appliance is in defrost mode… 1. Every appliance requires a defrost event to ensure the evaporator coil remains clear of frost and ice buildup. 2.
  • Page 26 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing Maintenance & Servicing DANGER! WARNING! Sharp Edges! Risk of electric shock or burn! • Take care when moving, installing, cleaning, • Powering off an electronic control or setting servicing, and maintaining the appliance to avoid temperature controls to the 0 (off) position cuts.
  • Page 27 1. OEM parts minimize the risk of possible ignition due to incorrect parts. True is not responsible for defects or damage caused by parts not approved by TRUE. Warranty will be voided for any damage caused by a non-OEM part.
  • Page 28 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) Recommended Maintenance See recommended maintenance tasks and frequencies below. Some tasks may be required more frequently based on your installation. Maintenance Tasks Monthly Quarterly Annually Verify the appliance maintains product temperature. Inspect power cord for damage; if damaged, replace immediately. Verify the power cord is fully plugged into the wall receptacle Inspect the overall condition of the appliance and its components (such as castors, doors, and hinges).
  • Page 29 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) Model: Serial Number: Jan. Feb. Mar. Apr. Jun. Jul. Aug. Sep. Oct. Nov. Dec. TEC_TM_090 | REV. F | EN 01/14/2025 Page 29 of 44...
  • Page 30 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) Condenser Coil Cleaning Required Tools DANGER! Required tools include (but may not be limited to) the following: • Phillips screwdriver or bit driver Risk of electric shock or burn! • 1/4" nut driver •...
  • Page 31 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) Drain Line Cleaning WARNING! Slippery Surface hazard! To prevent slippery surfaces, clean the clogged hose over a large container. See fig. 2. Sharp edges! Coil fins are sharp and metal Fig. 1. Open the grill assembly door (TPP & TUC/TWT-44/67/93). components can have sharp edges.
  • Page 32 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) Procedure 1. Remove the rear cover. 2. Access the end of the clogged drain line. NOTICE › If applicable, DO NOT cut cable ties. Use the cable release tab (see fig. 3). Remove drain fittings as needed to access clog.
  • Page 33 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) General Surface Care & Cleaning Gaskets DANGER! • Clean gaskets with warm soapy water. • DO NOT use sharp tools or knives to scrape a gasket. Risk of electric shock or fire! •...
  • Page 34 Stainless steel cleaners must be free of phosphates, chlorine, chloride, and ammonia. DO NOT USE ANY STEEL WOOL, ABRASIVE, OR CHLORINE-BASED PRODUCTS TO CLEAN True offers environmentally-friendly cleaner and polish through STAINLESS STEEL SURFACES. store.trueresidential.com/products/ our True Store at stainless-steel-clean-polish-kit...
  • Page 35 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) 8 Tips to Help Prevent Rust on Stainless Steel 8 Tips to Help Prevent Rust on Stainless Steel Maintain the Cleanliness of Your Equipment Rinse Avoid build-up of hard stains by cleaning frequently. Use When using chlorinated cleaners, you must rinse and wipe dry cleaners at the recommended strength (alkaline chlorinated or immediately.
  • Page 36 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) Drawer Removal and Installation Drawer Style #1 Removal 1. Completely open the drawer. 2. Locate the roller clips (in down position; see figs. 1 and 2). 3. While holding the sides of the drawer, rotate the roller clips upward.
  • Page 37 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) Lid Maintenance The lid pin screws are designed to be removed for cleaning. Remember to periodically check the screws and ensure they are tight. See lid pin screw locations below (figs. 1-4). Fig.
  • Page 38 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) False bottom Panel Removal/Installation (TSSU) False Bottom Panels False bottom panes, located underneath the product pans, are removable for cleaning and sanitizing. These panels must be installed for correct appliance operation and product temperatures. NOTICE ›...
  • Page 39 REFRIGERATED FOOD PREP truemfg.com Maintenance & Servicing (cont.) Reversing Door (TUC/TWT-24/24F & TSSU/TUC/TWT-27/27F) NOTICE › Only solid doors are field reversible. Required Tools Required tools include (but may not be limited to) the following: • 1/4" Socket • 1/4" Combo Wrench 24"...
  • Page 40 Check the door alignment while securing the hinge. Adjust Correct; hinge bracket has been rotated and angles inward towards the cabinet the hinges as needed. To adjust the upper hinge, True center; star-shaped hole keeps the correct spring tension. recommends using a 1/4" combo wrench.
  • Page 41 REFRIGERATED FOOD PREP truemfg.com Warranty Information (USA & Canada Only) Warranty Information To view and download the Warranty Information for USA & Canada, please scan the QR code below. TEC_TM_090 | REV. F | EN 01/14/2025 Page 41 of 44...
  • Page 42 REFRIGERATED FOOD PREP truemfg.com NOTES Page 42 of 44 01/14/2025 P#975530 TEC_TM_090 | REV. F | EN...
  • Page 43 REFRIGERATED FOOD PREP truemfg.com NOTES TEC_TM_090 | REV. F | EN 01/14/2025 Page 43 of 44...
  • Page 44 truemfg.com BC_243930_12.24 01/14/2025 P#975530 TEC_TM_090 | REV. F | EN...

This manual is also suitable for:

Twt-67d-2-hcTfp-72-30m-d-2-hcTssu-48-10-hcTpp-at-67-hc