Authorized Servicer Support Offerings; Authorized Servicer Support; Internet Support; Canon Usa's E-Support Center Web Site - Canon imageClass MF414dw Service Manual

VIII.

Authorized Servicer Support Offerings

A. Authorized Servicer Support
Authorized Servicers can contact CITS technical support at 1-877-277-7043,
Monday through Friday, 8 A.M. to 8 P.M. (EST), except for holidays. Before
contacting CITS, a technician must exhaust all other resources, including the
service manual, and the
and their internal service support infrastructure.
IMPORTANT: Your customer's product serial numbers must be registered to
your service organization using the ASCR system to ensure that your
customers remain associated with your service organization only. See
Registration Process,"
B. Internet Support

1. Canon USA's e-Support Center Web Site

The e-Support Center
Services and Solutions Division, provides high-quality support via the
Internet. This is only available for Canon USA's Authorized Servicing
Dealers or Authorized Servicers.
Canon USA's
Servicers access to the following technical support information:
• Notification of new releases, patches, technical publications, and other
information via e-mail.
• Search capability for technical solutions with the Integrated Knowledge
Management System using natural language queries.
• Read or download online documentation.
• Download patches and their Readme files.
• Track and modify logged cases.
• Review all open cases.
• Technical information, the warranty e-Tag system, and training
information.
For more information on how to access the Warranty section of the
e-Support Center Web site, or how to file a claim, see
Procedures,"
imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS
e-Support Center
on p. 25.
Web site, available from Canon USA's Engineering
e-Support Center Web site is designed to give Authorized
on p. 31.
Web site for technical publications,
"ASCR
"Warranty
April 2016
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