Dell OptiPlex 5000 Service Manual
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Dell OptiPlex 5000 Service Manual

Dell OptiPlex 5000 Service Manual

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OptiPlex 5000 Small Form Factor
Service Manual
Regulatory Model: D17S
Regulatory Type: D17S002
November 2024
Rev. A03

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Summary of Contents for Dell OptiPlex 5000

  • Page 1 OptiPlex 5000 Small Form Factor Service Manual Regulatory Model: D17S Regulatory Type: D17S002 November 2024 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022-2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Customer Replaceable Units (CRUs) and Field Replaceable Units (FRUs) list........... 11 Major components of OptiPlex 5000 Small Form Factor..................13 Side cover.................................... 15 Removing the side cover............................15 Installing the side cover.............................. 16 Front bezel...................................17...
  • Page 4 Installing the processor..............................66 Expansion card................................... 67 Removing the graphics card............................. 67 Installing the graphics card............................69 Removing the Dell Ultra Speed Drive Gen 4 card....................70 Installing the Dell Ultra Speed Drive Gen 4 card....................70 Optional I/O modules (PS2/Serial)..........................71 Removing PS2 module..............................71 Installing PS2 module..............................72...
  • Page 5 Running the SupportAssist Pre-Boot System Performance Check............... 115 Power-Supply Unit Built-in Self-Test .........................115 System-diagnostic lights..............................115 Recovering the operating system..........................116 Real Time Clock—RTC reset............................116 Backup media and recovery options..........................117 Network power cycle...............................117 Chapter 6: Getting help and contacting Dell................118 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that are shipped with the product or at Dell Regulatory Compliance Home Page.

  • Page 7: Safety Precautions

    Standby power Dell products with standby power must be unplugged before you open the back cover. Systems that are equipped with standby power are powered while turned off. The internal power enables the computer to be remotely turned on (Wake-on-LAN) and suspended into a sleep mode and has other advanced power management features.

  • Page 8: Esd Field Service Kit

    NOTE: It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while servicing the computer.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 11: Customer Replaceable Units (Crus) And Field Replaceable Units (Frus) List

    Front I/O bracket #6-32 System board #6-32 Customer Replaceable Units (CRUs) and Field Replaceable Units (FRUs) list Table 2. CRU/FRU list  OptiPlex 5000 Small Form Factor CRU component FRU component Side cover Front bezel Intrusion switch 2.5-inch hard drive 3.5-inch hard drive...
  • Page 12 Table 2. CRU/FRU list (continued) OptiPlex 5000 Small Form Factor CRU component FRU component WLAN card Memory module Expansion card Fan assembly Processor heat-sink assembly SD-card reader Optional I/O module (PS2/Serial) Coin-cell battery Chassis fan Speaker VR heat-sink Power button Power supply unit...

  • Page 13: Major Components Of Optiplex 5000 Small Form Factor

    Major components of OptiPlex 5000 Small Form Factor The following image shows the major components of OptiPlex 5000 Small Form Factor. Removing and installing components...
  • Page 14 Removing and installing components...

  • Page 15: Side Cover

    15. Optical drive 16. Processor NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 16: Installing The Side Cover

    Steps 1. Slide the release latch until your hear a click and slide the side cover towards the back of the computer. 2. Lift the side cover from the chassis. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicates the location of the side cover and provide a visual representation of the installation procedure.

  • Page 17: Front Bezel

    Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer until you hear the release latch click. Next steps 1. Follow the procedure in after working inside your computer.

  • Page 18: Installing The Front Bezel

    Steps 1. Gently pry and release the front-bezel tabs sequentially from the top. 2. Rotate the front bezel outwards, away from the chassis, and remove the front bezel. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicates the location of the front bezel and provide a visual representation of the installation procedure.
  • Page 19 Steps 1. Align and insert the front-bezel tabs with the slots on the chassis. 2. Rotate the front bezel towards the chassis and snap it into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.

  • Page 20: Intrusion Switch

    Intrusion switch Removing the intrusion switch Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the intrusion switch and provide a visual representation of the removal procedure. Steps 1.

  • Page 21: Installing The Intrusion Switch

    Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the intrusion switch and provide a visual representation of the installation procedure.

  • Page 22: Hard Drive

    Hard drive Removing the 2.5-inch hard drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the removal procedure.
  • Page 23 Removing and installing components...

  • Page 24: Installing The 2.5-Inch Hard Drive

    Steps 1. Disconnect the hard-drive data and power cables from the connectors on the 2.5-inch hard drive. 2. Press the tab on the hard-drive carrier and lift the hard-drive carrier to release the hard-drive carrier from the chassis. NOTE: The hard-drive's power and data cables can only connected from the bottom side of the caddy. Make a note of the orientation of the hard drive to avoid errors during installation.
  • Page 25 About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the installation procedure. NOTE: For systems that support dual 2.5-inch hard drives, the second 2.5-inch hard drive can be mounted to the back of the hard-driver carrier.

  • Page 26: Removing The 3.5-Inch Hard Drive

    Steps 1. Align the slots on the 2.5-inch hard drive with the mounting points on the hard-drive carrier. 2. Pry the hard-drive carrier to align the mounting points on the hard-drive carrier with the slots on the 2.5-inch hard drive. 3.
  • Page 27 Steps 1. Disconnect the hard-drive data and power cables from the connectors on the 3.5-inch hard drive. 2. Press the tab on the hard-drive carrier and lift the hard-drive carrier. 3. Slide the hard-drive carrier away from the chassis and lift hard-drive carrier out of the disk-drive cage. 4.

  • Page 28: Installing The 3.5-Inch Hard Drive

    Installing the 3.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the installation procedure.

  • Page 29: Disk-Drive Cage

    Steps 1. Align the mounting points on the carrier with the slots on the hard drive. 2. Snap the 3.5-inch hard-drive onto the hard-drive carrier. 3. Align the tabs on the hard-drive carrier with the slots on the chassis and snap the hard-drive carrier onto the disk-drive cage.
  • Page 30 About this task The following images indicate the location of the disk-drive cage and provide a visual representation of the removal procedure. Steps 1. Remove the hard-drive power and data cables that are routed via the locking mechanism. 2. Remove the cables from the routing points on the bracket. 3.

  • Page 31: Installing The Disk-Drive Cage

    4. Hold the lock handle to lift the bracket. 5. Lift the disk-drive cage upwards and detach it from the mounting points on the top portion of the chassis. 6. Disconnect the power and SATA cables from the optical drive and lift the disk-drive cage away from the computer. Installing the disk-drive cage Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 32 Steps 1. Connect the power and SATA cables to the optical drive while holding the disk-drive cage upside down. 2. Hold the disk-drive cage upright and align the mounting points with the ones on the chassis. 3. Push the disk-drive cage until the assembly is secured onto the chassis. 4.

  • Page 33: Optical Drive

    Next steps 1. Install the 3.5-inch hard-drive. 2. Install the 2.5-inch hard-drive. 3. Install the front bezel. 4. Install the side cover. 5. Follow the procedure in after working inside your computer. Optical drive Removing the optical drive Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 34 Steps 1. Release the tab on the optical drive to release the optical drive from the disk-drive cage. Removing and installing components...

  • Page 35: Installing The Optical-Drive

    2. Slide the optical drive out of the disk-drive cage. Installing the optical-drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images show the optical-drive and provide a visual representation of the installation procedure. Removing and installing components...
  • Page 36 Steps Slide the optical drive into the disk-drive cage until it snaps into place. Removing and installing components...

  • Page 37: Solid-State Drive

    Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard-drive. 3. Install the 2.5-inch hard-drive. 4. Install the front bezel. 5. Install the side cover. 6. Follow the procedure in after working inside your computer. Solid-state drive Removing the M.2 2230 PCIe solid-state drive Prerequisites 1.

  • Page 38: Installing The M.2 2230 Pcie Solid-State Drive

    Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the M.2 2230 PCIe solid-state drive and provide a visual representation of the installation procedure.

  • Page 39: Installing The M.2 2280 Pcie Solid-State Drive

    3. Remove the front bezel. 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. 6. Remove the disk-drive cage. About this task The following images indicate the location of the M.2 2280 PCIe solid-state drive and provide a visual representation of the removal procedure.

  • Page 40: Removing And Installing The M.2 Screw Mount

    Steps 1. Align the notch on the 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the 2280 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3.5) that secures the 2280 solid-state drive to the system board. Next steps 1.

  • Page 41: Bay-Support Bracket

    Bay-support bracket Removing the bay-support bracket Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. 6. Remove the disk-drive cage.

  • Page 42: Installing The Bay-Support Bracket

    Steps 1. Remove the two (#6-32) screws that secures the bay-support bracket to the chassis. 2. Push the bay-support bracket to free it from the front side of the chassis. 3. Lift and remove the bay-support bracket from the system. Installing the bay-support bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 43: Sd-Card Reader

    Steps 1. Align and place the bay-support bracket on the slot on the chassis. 2. Replace the two (#6-32) screws that secures the bay-support bracket to the chassis. Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard-drive. 3.

  • Page 44: Installing The Sd-Card Reader

    About this task The following images indicate the location of the SD-card reader and provide a visual representation of the removal procedure. Steps 1. Remove the power-supply cables from the routing guides on the SD-card reader bracket. 2. Remove the two screws (M3x5) that secure the SD-card bracket to the system board and the chassis. 3.

  • Page 45: Coin-Cell Battery

    Steps 1. Place and align the screw holes on the SD-card reader to the screw holes on the chassis. 2. Connect the SD-card reader to the connector on the system board. 3. Replace the two screws (M3x5) that secure the SD-card bracket to the system board and the chassis. 4.

  • Page 46: Installing The Coin-Cell Battery

    Steps 1. Push the coin-cell battery-release lever on the coin-cell battery socket to release the coin-cell battery out of the socket. 2. Remove the coin-cell battery. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 47: Power Button

    Steps Insert the coin-cell battery into the socket with the positive side (+) label facing up and snap the battery in the socket. Next steps 1. Install the front bezel. 2. Install the side cover. 3. Follow the procedure in after working inside your computer.

  • Page 48: Installing The Power Button

    Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and push the power button through the slot on the chassis. 3. Remove the power button and its cable from the from the slot on the chassis. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 49: Wlan Card

    Steps 1. Insert the power button and its cable into the slot on the chassis. 2. Press the power button until it is seated on the slot on the chassis. 3. Connect the power-button cable to the connector on the system board. Next steps 1.

  • Page 50: Installing The Wlan Card

    Steps 1. Remove the screw (M2x3) that secures the wireless card to the system board. 2. Slide and lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card at an angle from the wireless-card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 51 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 3. Antenna-cable color scheme  Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 52: Wlan Antenna

    Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard-drive. 3. Install the 2.5-inch hard-drive. 4. Install the front bezel. 5. Install the side cover. 6. Follow the procedure in after working inside your computer. WLAN antenna Removing the internal WLAN antenna Prerequisites 1.

  • Page 53: Installing The Wlan Antenna

    Steps 1. Remove the antenna cables from the routing guides on the chassis. 2. Remove the two (M3x3) screws that secures the WLAN antenna to the chassis. 3. Lift and remove the WLAN antenna from the chassis. Installing the WLAN antenna Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 54 Steps 1. Route the WLAN antenna cables through the routing guides on the chassis. 2. Place and align the screw holes on the WLAN antenna with the screw holes on the chassis 3. Replace the two (M3x3) screws to secure the WLAN antenna to the chassis. Next steps 1.

  • Page 55: Wlan Antennas (External)

    WLAN antennas (External) Removing the external WLAN antenna Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. 6. Remove the disk-drive cage.

  • Page 56: Installing The External Wlan Antenna

    Steps 1. Remove the nut and washer from the two antenna heads. 2. Gently pry and remove the antenna heads from the chassis. 3. Remove the antenna cables from routing point on the system board. 4. Lift and remove the antenna-module from the system. Installing the external WLAN antenna Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 57 Steps 1. Push and remove the antenna cover from the chassis using a screwdriver. NOTE: This step is only applicable when the system is being upgraded to have an external WLAN antenna. 2. Route the antenna cables through the routing guides on the system board. 3.

  • Page 58: Memory

    Memory Removing the memory Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the 2.5-inch hard-drive. 4. Remove the 3.5-inch hard-drive. 5. Remove the disk-drive cage. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1.

  • Page 59: Installing The Memory

    Installing the memory Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the memory and provide a visual representation of the installation procedure. Steps 1.

  • Page 60: Fan Assembly

    Fan assembly Removing the fan assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the disk-drive cage. About this task The following images indicate the location of the fan assembly and provide a visual representation of the removal procedure. Steps 1.

  • Page 61: Processor Heat-Sink Assembly

    Steps 1. Place the fan assembly on the heat sink assembly and align the screw holes. 2. Tighten the three (M3) captive screws that secure the fan assembly to the heat sink assembly. 3. Connect the processor-fan cable to the system board. Next steps 1.

  • Page 62: Installing The Processor Heat-Sink Assembly

    NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 63: Voltage-Regulator Heat Sink

    Steps 1. Place the processor heat-sink assembly on the system board and align the captive screws to the screw holes on the system board. 2. Tighten the four captive screws that secure the heat sink to the system board. 3. Connect the processor-fan cable to the system board. Next steps 1.

  • Page 64: Installing The Voltage-Regulator Heat Sink

    5. Remove the assembly. About this task The following image indicates the location of the voltage-regulator heat sink and provide a visual representation of the removal procedure. Steps 1. Loosen the four captive screws that secure the voltage-regulator heat sink to the system board. 2.

  • Page 65: Processor

    Steps 1. Place the voltage-regulator heat sink on the system board. 2. Align the captive screws on the voltage-regulator heat sink to the screw holes on the system board. 3. Tighten the four captive screws that secure the voltage-regulator heat stink to the system board. Next steps 1.

  • Page 66: Installing The Processor

    Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Extend the release lever completely and open the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.

  • Page 67: Expansion Card

    Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: Ensure that the processor-cover notch is positioned underneath the alignment post.
  • Page 68 Steps 1. Using the tab, lift and open the PCIe door. 2. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the PCIe x16 card slot. 3. Lift the graphics card off the system board. Removing and installing components...

  • Page 69: Installing The Graphics Card

    Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the graphics card and provides a visual representation of the installation procedure. Removing and installing components...

  • Page 70: Removing The Dell Ultra Speed Drive Gen 4 Card

    1. Lift the pull tab and open the expansion-card door. 2. Push and hold the securing tab on the PCIe slot and lift the Dell Ultra Speed Drive Gen 4 card from the PCIe x4 card slot. Installing the Dell Ultra Speed Drive Gen 4 card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 71: Optional I/O Modules (Ps2/Serial)

    About this task The following image indicates the location of the Dell Ultra Speed Drive Gen 4 card and provides a visual representation of the installation procedure. Steps NOTE: The Dell Ultra Speed Drive Gen4 card must be installed in the PCIe x4 slot.

  • Page 72: Installing Ps2 Module

    Steps 1. Lift the pull tab and open the expansion-card door. 2. Disconnect the PS2 module cable from the connector on the system board. 3. Lift the PS2 module off the system board. Installing PS2 module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the PS2 module and provide a visual representation of the installation procedure.

  • Page 73: Optional I/O Modules (Vga/Hdmi/Dp/Usb Type-C)

    Next steps 1. Install the assembly. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Optional I/O modules (VGA/HDMI/DP/USB Type-C) Removing optional I/O module Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 74 Steps 1. Remove the two (M3x3) screws that secure the I/O module to the chassis. Removing and installing components...

  • Page 75: Installing Optional I/O Module

    NOTE: For a VGA module, the screws are attached to the connector. 2. Disconnect the I/O-module cable from the connector on the system board. 3. Remove the I/O module from the computer. Installing optional I/O module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the optional I/O module and provide a visual representation of the installation procedure.
  • Page 76 Removing and installing components...

  • Page 77: Speakers

    Steps 1. Using a screwdriver, remove the bracket covering the I/O module slot. NOTE: This step is only for systems that are being upgraded with the I/O module for the first time. 2. Connect the I/O-module cable to the connector on the system board. 3.

  • Page 78: Installing The Speaker

    About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure. Steps 1. Disconnect the speaker cable from the connector on the system board. 2. Remove the speaker cable from the routing guides on the chassis. 3.

  • Page 79: Power-Supply Unit

    Steps 1. Press and slide the speaker in the slot on the chassis until it snaps into place. 2. Route the speaker cable through the routing guide on the chassis. 3. Connect the speaker cable to the connector on the system board. Next steps 1.
  • Page 80 About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure. Steps 1. Disconnect the power-supply cables from the connectors on the system board. 2. Remove the power-supply cables from the routing guides on the chassis. 3.

  • Page 81: Installing The Power-Supply Unit

    Installing the power-supply unit Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power-supply unit and provides a visual representation of the installation procedure.

  • Page 82: System Board

    Steps 1. Place and align the screw holes on the power-supply unit to the screw holes on the chassis. 2. Replace the three (M6-32) screws to secure the power-supply unit to the chassis. 3. Route the power-supply cables through the routing guides on the chassis. 4.

  • Page 83: Removing The System Board

    2. Processor-power cable 3. Processor fan connector 4. UDIMM slots From the left (a>b>c>d): DIMM 3 DIMM 1 DIMM 4 DIMM 2 5. Coin-cell battery socket 6. Power-button cable 7. SD-card reader slot 8. M.2 WLAN slot 9. Hard-drive data cable (SATA 0) 10.
  • Page 84 Removing and installing components...
  • Page 85 Removing and installing components...
  • Page 86 Removing and installing components...

  • Page 87: Installing The System Board

    Steps 1. Remove the screw (6-32) that secures the front I/O bracket to the chassis. 2. Rotate and remove the front I/O-bracket from the chassis. 3. Disconnect all the cables that are connected to the system board. 4. Remove the four screws (#6-32) that secure the system board to the chassis. 5.
  • Page 88 Removing and installing components...
  • Page 89 Removing and installing components...
  • Page 90 Removing and installing components...
  • Page 91 Steps 1. Align and lower the system board into the system until the stand-off points at the back of the system board align with those on the chassis. 2. Replace the four (#6-32) screws to secure the system board to the chassis. 3.

  • Page 92: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Drivers and downloads...

  • Page 93: Chapter 4: Bios Setup

    BIOS Setup NOTE: Depending on the computer and the installed devices, the options that are listed in this section may or may not be displayed. CAUTION: Certain changes can make your computer work incorrectly. Before you change the settings in BIOS Setup, it is recommended that you note down the original settings for future reference.

  • Page 94: System Setup Options

    ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The One Time Boot menu screen also displays the option to access BIOS Setup. System setup options NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear.
  • Page 95 Table 5. System setup options—System information menu (continued) General-System Information HT Capable Displays whether the processor is HyperThreading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Device Information SATA-0 Displays the SATA device information of the computer. SATA-1 Displays the SATA device information of the computer. M.2 PCIe SSD-2 Displays the M.2 PCIe SSD information of the computer.
  • Page 96 Table 6. System setup options—System Configuration menu (continued) System Configuration Miscellaneous Devices Enable or disable various onboard devices. Table 7. System setup options—Video menu  Video Multi-Display Enable or disable multiple displays. Primary Display Set or change the primary display. Table 8. System setup options—Security menu  Security Admin Password Set, change, or delete the administrator password.
  • Page 97 Table 10. System setup options—Intel Software Guard Extensions menu  Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Performance Multi Core Support Enable multiple cores.

  • Page 98: Overview

    ● Ownership Tag ● Signed Firmware Update - This helps to verify that only Dell Signed and released BIOS can be installed on the computer. Processor The Processor field provides information related to the CPU on the computer: ●...

  • Page 99: Boot Configuration

    Table 16. BIOS Overview Page (continued) Options Description ● Maximum Clock Speed - This field mentions the maximum clock speed that the CPU is capable of reaching. ● Minimum Clock Speed - This field mentions the minimum clock speed that the CPU is capable of reaching. ●...

  • Page 100: Integrated Devices

    Table 17. Boot Configuration:   Options Description Boot Sequence Boot Mode: UEFI only This section allows the user to choose the first bootable device that the computer should use to boot the system. It lists all potential bootable devices. ● Windows Boot Manager (Enabled by default) ●...
  • Page 101 Table 18. Integrated Devices (continued) Options Description Time This section allows the user to change the time which takes effect immediately. The format used is HH/MM/SS in 24 hour format. The user also has an option to switch between 12- hours or 24-hours clock. Audio Enable Audio This section contains a toggle switch that allows the user to...

  • Page 102: Storage

    Storage This section provides storage details and settings. Table 19. Storage  Options Description SATA Operation SATA Operation This section allows the user to select the operating mode of the integrated SATA hard drive controller. The following options are available: ● Disabled - SATA controllers are disabled. ●...

  • Page 103: Connection

    Table 20. Display  Options Description Multi-Display This section contains a toggle switch which allows the user to enable/disable Multi-Display. (disabled by default). This feature is only supported on Windows 7 and above. Primary Display Video Primary Display This section allows the user to select the video controller for the primary display when multiple video controllers are detected.

  • Page 104: Power

    Table 21. Connection (continued) Options Description ● Manual Mode - HTTP(s) Boot reads Boot URL provided by the user. This section also contains an "Upload" and "Delete" option for provisioning of the certificates required to connect to HTTPs Boot server. Power This section provides power details and settings.

  • Page 105: Security

    Security This section provides security details and settings. Table 23. Security  Options Description TPM 2.0 Security TPM 2.0 Security On This section contains a toggle switch to select whether Trusted Platform Module(TPM) is visible to the Operating System(OS). (ON by default) Attestation Enable This section contains a toggle switch which lets the user control whether the TPM Endorsement Hierarchy is available...

  • Page 106: Passwords

    Table 23. Security (continued) Options Description Start Data Wipe This section contains toggle switch which when enabled ensures that the BIOS will queue up a data wipe cycle for storage device(s) connected to the system board on the next reboot (OFF by default). Absolute Absolute This section lets the user enable, disable or permanently...

  • Page 107: Update Recovery

    Table 24. Passwords (continued) Options Description NVMe SSD0 This field allows the user to set, change, or delete the NVMe SSD-0's password. Password Configurator Upper Case Letter Enable or disable reinforced use of upper case letters (OFF by default). Lower Case Letter Enable or disable reinforced use of lower case letters (OFF by default).

  • Page 108: System Management

    OS recovery if the main operating system fails to boot with a set number of failures (ON by default). Dell Auto OS Recovery Threshold Dell Auto OS Recovery Threshold This field allows the user to select the number of failed boot attempts by the system before SupportAssist OS Recovery is triggered.

  • Page 109: Keyboard

    Table 26. System Management (continued) Options Description ● LAN only - Allows the system to be powered on by a special LAN signal from a network computer. ● WLAN only - Allows the system to power on by special WLAN signals. ●...

  • Page 110: Performance

    Table 28. Virtualization (continued) Options Description VT for Direct I/O Enable Intel VT for Direct I/O This field allows the user to enable or disable the system from being able to perform VT for Direct I/O (enabled by default). Performance This section provides Performance settings. Table 29.

  • Page 111: System Logs

    Failure to provide the recovery key can result in data loss or an operating system reinstall. For more information, see the Knowledge Base Resource updating the BIOS on Dell systems with BitLocker enabled. Steps 1.

  • Page 112: Updating The Bios From The One-Time Boot Menu

    ● USB drive formatted to the FAT32 file system (the drive does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter must be connected to the computer ●...

  • Page 113: System And Setup Password

    2. Turn on the computer and press F12 to access the One Time Boot Menu. Select BIOS Update using the mouse or arrow keys then press Enter. The flash BIOS menu is displayed. 3. Click Flash from file. 4. Select the external USB device. 5.

  • Page 114: Deleting Or Changing An Existing System Password Or Setup Password

    Clearing system and setup passwords About this task To clear the system or setup passwords, contact Dell technical support as described at Contact Support. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 115: Chapter 5: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded within the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●...

  • Page 116: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, and restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the primary operating system due to software or hardware failures.

  • Page 117: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell provides multiple options for recovering the Windows operating system on your Dell computer. For more information, see...

  • Page 118: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 33. Self-help resources  Self-help resources Resource location Information about Dell products and services Dell Site My Dell app...

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