Quantum Scalar i500 Release Notes page 7

Change Service
Request Request
Number Number
20555 and
20963
20618
20631 881498
Description
Unreadable cartridge barcode labels
can restart the library during a move.
This problem occurs when a tape
cartridge in the library has a barcode
label that is unreadable (smudged,
scraped, upside-down in top slot of
library, etc.) but the library previously
recognized the cartridge, either
through a successful scan, a touch
teach, or the drive reported the
cartridge. The library restarts after
completing the move but before
notification that the move complete is
returned to the host application. This
may occur in the following
circumstances:
• The tape cartridge is moved into a
tape drive;
• The tape cartridge is moved to a
storage cell of a partition where
there are less than two empty slots in
the storage area; or
• The cartridge is moved to the I/E
station(s) where there are less than
two empty slots.
Tapes that were assigned to a partition
were in the I/E station during a
firmware upgrade and lost their
partition assignment.
Not all I/E station slots are available to
all partitions. Tapes in these slots and
assigned to a partition are seen by the
library but may or may not be seen by
the partition.
Known Issues
Document 6-01378-10 Rev A
Workaround
Make sure your cartridge barcode labels
are readable. Make sure barcode labels
are right-side up in the top slots of the
library. Make sure your scratch cartridge
barcode label is readable when running
demo or diagnostics tests.
If the problem occurs, perform a "move
media"command from the web client or
operator panel to move the cartridge
from the last destination slot to the I/E
station. Replace the barcode label on the
cartridge and import the cartridge back
into the library.
Make sure the I/E station is empty
before performing a library firmware
upgrade.
Make sure the I/E station is empty
before performing a library firmware
upgrade. To recover from t his error,
empty the I/E stations, change the
number of I/E stations, then reset the
number of I/E stations back to the
number you want.
Release Notes
October 2008
7