Parts And Service; Usa And Canada; Troubleshooting - Ferno Viper Stretcher Instructions For Use Manual

9.1 U.S.A. and Canada
In the United States and Canada, to order parts or for professional
repair, contact EMSAR® – the only agent authorized by Ferno to
manage, service, and repair Ferno products.
Telephone (Toll-Free)
Telephone
Fax
Internet
9.2 Worldwide
To order Ferno parts, and for professional repair, contact your
Ferno distributor. Your distributor is the only agent authorized by
Ferno to manage, service, and repair Ferno stretchers.

9.3 Troubleshooting

The indicator lights help the user to identify an approaching problem in time and react appropriately to it. The following table contains
a description and instructions for individual warning states. If the solutions do not resolve the situation, contact your service partner
immediately.
Situation
Temperature symbol Electronics are in the high temperature
flashes red zone. The system works without
restrictions.
Temperature symbol Electronics are in the low temperature
flashes blue zone. The system works without
restrictions.
Five indicator lights The motor current is in the high range.
flash orange The system stops the engine when the
condition is reached. It can then be
reactivated immediately.
The maximum allowed engine running
time has been reached. The system stops
the engine when the condition is reached.
It can then be reactivated immediately.
Five indicator lights Exceeding the range of high or low values of the parameters described in three
illuminate red previous situations.
Low battery voltage.
Interrupted CANBUS communication.
Five indicator lights System is connected to mobile service app. This is not a warning signal.
illuminate yellow
Five indicator lights Indicates change of the loading height. This is not a warning signal.
illuminate blue
No lights out The system is shut down due to a fault or
serious operating condition.
36
VIPER

9 - PARTS AND SERVICE

1.800.73.EMSAR
1.937.383.1052
+1.937.383.1051
www.EMSAR.com
Description
Improper parts and service can cause injury. Use only
Ferno parts and Ferno-approved service on the stretcher.
Modifying the stretcher can cause injury and damage.
Use the stretcher only as designed by Ferno.
Cause
The stretcher is exposed to high
temperatures for a long time.
Overheating due to failure to
observe the maximum duty cycle.
The stretcher is exposed to low
temperatures for a long time.
Exceeding the load limit of patient
surface.
Hight control button pressed for
more than 15 seconds.
Discharged battery.
Damage to the wiring or other
part of the electronic system.
Battery fully discharged.
System failure.
WARNING
Solution
Place the stretcher in an
environment with a temperature
below 30 °C.
Reduce the height positioning
frequency.
Place the stretcher in an
environment with a temperature
higher than 5 °C.
Lighten the patient area.
A long engine running time may be
the result of a system malfunction.
Contact an authorized service
center immediately.
Follow the instructions for the
solution in previous situations.
Connect the charging adapter.
Contact an authorized service
center immediately.
Connect the power adapter.
Contact an authorized service
center immediately.
© Ferno / May 2023, Rev 1