Quantum FastStor 1 User Manual page 63

Cartridge stuck in magazine
Cartridge stuck in robotics
Failed to move cartridges
Failed to insert cartridge into
drive
Media
Media barcode labels
Data cartridge incompatible with
drive
Cannot write to or read from
tape
FastStor 1 Installation and User Guide
unloading the tape using the autoloader operator panel
controls.
• Make sure the backup software is not reserving the slot or
preventing the tape drive from ejecting the cartridge. The
backup software needs to cancel the reservation and any
hold it has on the tape drive.
• Temporarily disconnecting the autoloader from the host
server system eliminates the host system and its software
as a problem source.
• Remove drive FRU from the drive bay. Connect power to
the drive either by connecting it to the loader's power
supply or to an external power supply. Try to eject the
cartridge by pushing the drive's eject button.
• Follow the drive's emergency eject procedure to remove
the cartridge from the drive.
• Replace the drive FRU.
• Contact your service representative.
• Remove the magazine using the front panel interface.
Manually remove the cartridge from the magazine slot.
• Contact your service representative.
• Power cycle the loader by turning off and on the main
power switch on the rear of the loader.
• Look up the error code, follow the instructions in the
"suggested action" column.
• Contact your service representative.
• Look up the error code (1101-1109, 1201-1209), and then
follow the instructions in the "suggested action" column.
• Contact your service representative.
Check failing media for pin damage (buckling pin).
Hold the cartridge in your hand with the Write Protect Switch
to your left and orientation arrow pointing away from you. On
the right side all the way in front is a small door that can be
opened by sliding a door against you. Inside the cartridge
you should see a metal pin. The pin should be parallel with
the cartridge front and is held in place by two metal grippers
at each end (top and bottom of the cartridge). The media
should be attached to this pin, and you should see only the
top and bottom part of the pin. If the pin is missing, loose or
damaged, the tape will be damaged and rejected from the
drive.
• Make sure the barcode labels are applied in the correct
orientation on the cartridge. See the section called
"Labelling cartridges" in the User and Installation Guide's
"Performing the Installation" chapter.
• Make sure there are no wrinkles on the label.
• Make sure FastStor-specific labels are used.
• If all of the above are OK, replace the label with a new one.
• If the problem continues, contact your service
representative.
• Make sure you are using a data cartridges that is
compatible with the drive. See the tape drive's reference
manuals for details.
• The software backup application detects if an incompatible
data cartridge is used, and communicates this to the user.
• Remove the cartridge from the loader.
• Make sure the cartridge is write enabled (move the write-
protect switch to the enabled position).
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