Troubleshooting; How To Take Memory Dumps Of The Loader; How To Take Memory Dumps Of The Drive; Hardware Checking - Quantum FastStor 1 User Manual

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Troubleshooting

How to Take Memory Dumps of the Loader

1. Log in to the remote management interface as Administrator.
2. Navigate to Maintenance → Debugging.
3. Click "Memory dump".
4. Select "Save to disk" in the file download dialog box.
5. Use a zip utility to compress the downloaded memory image.
6. Send the zipped memory image as an email attachment to technical
support.
Note that the memory image contains the passwords for the FastStor 1. If you
do not want to compromise them, clear them first by changing them to nothing
or some harmless value, see Settings Pages or The Maintenance Menus.

How to Take Memory Dumps of the Drive

1. Log in to the remote management interface as Administrator.
2. Navigate to Maintenance → Debugging.
3. Click "Memory dump (drive)".
4. Select "Save to disk" in the file download dialog box.
5. Use a zip utility to compress the downloaded memory image.
6. Send the zipped memory image as an email attachment to technical
support.

Hardware checking

a. The autoloader uses one SCSI ID for the tape drive and one for the
autoloader robotics. Verify that the loader SCSI ID and the drive SCSI
ID are set to unique SCSI IDs that are not used by any other SCSI
device on the same bus. Depending on other devices attached to the
same SCSI bus and their SCSI IDs, you may need to change the SCSI
ID of the tape drive or autoloader before you can use the autoloader.
b. Verify that the system recognizes the tape drive and the loader during
54 FastStor 1 Installation and User Guide