Problem Resolution - Volvo Penta DPX 500 Instruction Book

Table of Contents

Your satisfaction with our products and dealer services is vital. Volvo Penta takes pride in producing durable, reliable

products, and a strong dealer network supports our efforts. If you have questions about service or your product's

performance, your Volvo Penta dealer will be happy to answer them. There may be times, though, that, in spite of the

best intentions, differences develop between a boat owner and a dealer. If this happens to you, Volvo Penta and your

dealer will work together to pursue a reasonable resolution.

If you have a problem with your Volvo Penta product:

1. Maintain a written record of events (the problem, related conversations/with whom, important dates, etc.), as well

as any supporting documents (invoices, work orders, etc.). Then, take the following steps:

2. Discuss the matter with the proper department manager at the dealership (e.g., Service Manager, Parts Manager,

etc.). Explain exactly what caused the problem and ask what action will be taken.

If the matter remains unresolved after a reasonable amount of time:

3. Discuss the matter with the Dealer Principal (usually the owner or co-owner of the dealership). Explain what took

place in step 1.

If the matter is not resolved within a reasonable amount of time:

4. Contact the Consumer Affairs Department at:

Volvo Penta of the Americas, Inc.

1300 Volvo Penta Drive

Chesapeake, VA 23320

Phone: (757) 436-5100

Fax: (757) 436-5153

Please be prepared to provide the following information:

•

Your name, address, and daytime telephone number.

•

The Volvo Penta product model and serial number for each major component in the power package (engine,

transom shield, drive, or transmission). Check your owner's manual for the serial number plate location.

•

Date of purchase.

•

Current engine operating hours.

•

Selling and/or Servicing Dealer's name.