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Problem Resolution
Your satisfaction with our products and dealer services is
vital. Volvo Penta takes pride in producing durable, reliable
products, and a strong dealer network supports our efforts.
If you have questions about service or your product's perfor-
mance, your Volvo Penta dealer will be happy to answer
them. There may be times, though, that, in spite of the best
intentions, differences develop between a boat owner and a
dealer. If this happens to you, Volvo Penta and your dealer
will work together to pursue a reasonable resolution.
If you have a problem with your Volvo Penta product:
Maintain a written record of events (the problem, related
conversations/with whom, important dates, etc.), as well as
any supporting documents (invoices, work orders, etc.). Then,
take the following steps:
1. Discuss the matter with the proper department manager
at the dealership (e.g., Service Manager, Parts Manager,
etc.). Explain exactly what caused the problem and ask
what action will be taken.
If the matter remains unresolved after a reasonable amount
of time:
2. Discuss the matter with the Dealer Principal (usually the
owner or co-owner of the dealership). Explain what took
place in step 1.
If the matter is not resolved within a reasonable amount of
time:
3. Contact the Consumer Affairs Department at:
Volvo Penta of the Americas, Inc.
1300 Volvo Penta Drive
Chesapeake, VA 23320
Phone: (757) 436-5100
Fax: (757) 436-5153
Volvo Penta Canada
75 West 3
rd
Vancouver, BC V5Y 3T8
Phone: (604) 872-7511
Fax: (604) 872-4606
Please be prepared to provide the following information:
•
Your name, address, and daytime telephone number.
•
The Volvo Penta product model and serial number for
each major component in the power package (engine,
transom shield, drive, or transmission). Check your
owner's manual for the serial number plate location.
•
Date of purchase.
•
Current engine operating hours.
•
Selling and/or Servicing Dealer's name.
•
Description of the problem.
Avenue
Warranty information
Volvo Penta's warranty package can be found in the accom-
panying warranty booklet. Along with the warranty informa-
tion you will find other checklists and reports for Volvo Penta
products.
Some areas may have other warranty conditions, depend-
ing on national legislation and regulations. Information about
these conditions can be obtained from Volvo Penta import-
ers and dealers in those areas. Contact your local Volvo Penta
representative for a copy.
Warranty Registration Form
The Warranty Registration Form should always be filled out
and sent in by the dealer. Make sure that this has been done,
since delay of warranty claims can occur if no proof of the
delivery date can be provided.
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