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Your satisfaction with our products and dealer services is vital.
Volvo Penta takes pride in producing durable, reliable prod-
ucts, and a strong dealer network supports our efforts. If you
have questions about service or your product's performance,
your Volvo Penta dealer will be happy to answer them. There
may be times, though, that, in spite of the best intentions, dif-
ferences develop between a boat owner and a dealer. If this
happens to you, Volvo Penta and your dealer will work togeth-
er to pursue a reasonable resolution.
If you have a problem with your Volvo Penta product:
Maintain a written record of events (the problem, related con-
versations/with whom, important dates, etc.), as well as any
supporting documents (invoices, work orders, etc.). Then, take
the following steps:
1.
Discuss the matter with the proper department manager at
the dealership (e.g., Service Manager, Parts Manager, etc.).
Explain exactly what caused the problem and ask what
action will be taken.
2.
Discuss the matter with the Dealer Principal (usually the
owner or co-owner of the dealership). Explain what took
place in step 1.
3.
Contact the Consumer Affairs Department at:
Volvo Penta of the Americas, Inc.
1300 Volvo Penta Drive
Chesapeake, VA 23320
Phone: (757) 436-5100
Fax: (757) 436-5153
Volvo Penta Canada
75 West 3
Vancouver, BC V5Y 3T8
Phone: (604) 872-7511
Fax: (604) 872-4606
Please be prepared to provide the following information:
•
Your name, address, and daytime telephone number.
•
The Volvo Penta product model and serial number for
each major component in the power package (engine,
transom shield, drive, or transmission). Check your
owner's manual for the serial number plate location.
•
Date of purchase.
•
Current engine operating hours.
•
Selling and/or Servicing Dealer's name.
•
Description of the problem.
7741591 / 2003-12
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Avenue
Problem Resolution
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