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DIAGNOSTICS and TROUBLESHOOTING (Cont.)
The following functions are available in Service Mode:
Function
Factory
Factory Cycle, DLMS Calibration Cycle,
Diagnostics
Factory Calibration Cycle, Factory Reset.
Model Number, Serial Number,
System
Connectivity Status, System Version, HMI
Information
Version.
Clear Fault History, Fault History, Fault
Fault History
Code Display.
HMI Test, Component Activation, Sensor
Service
Feedback, Diagnostic Cycle, Demo Mode,
Diagnostics
Exit Service Mode.
Factory Diagnostics
The Factory Diagnostics menu includes four options: Factory
Cycle, DLMS Calibration Cycle, Factory Calibration Cycle, and
Factory Reset.
Factory Cycle: FOR FACTORY TEST ONLY.
Factory Reset: Resets the unit to the original factory settings.
System Information
From Service Mode select System Information to view
information such as Model Number, Serial Number, Connectivity
Status, System Versions, and Software Build date. Use the 'Right'
button to navigate through these screens. Some of these may
also have additional information which can be accessed by
selecting that screen.
Connectivity Status
This may be accessed through System Information. The following
screens may be viewed using the 'Right' and 'Left' keys:
SAID Number: Displays machine specific SAID number.
Connected to SSID: Displays the SSID the unit is connected to or
'(not connected)'.
RSSI to Customer AP: Displays the RSSI the unit is connected to
or '(not connected)'.
IP Address: Displays the IP address the unit is connected to or
'(not connected)'.
Internet Connection: Selecting this will check the internet
connection.
Connection to Broker: Displays true/false if the machine is
connected to a broker.
Claimed State: Displays true/false if the machine has been
claimed by the customer.
Fault History
Past machine faults may be viewed and cleared through this
service menu. Enter Service Mode and navigate to "Fault
History". Enter this mode to view. Review the
Codes
for the recommended procedure. If there is no saved fault
code, the display will show 'Fault History Empty'.
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Whirlpool® and Maytag® Dryer
For Service Technician Use Only
Service Mode Function
Options
Faults and Error
Fault/Error Code Display Method
Fault codes are displayed in the format F# E#. The F# indicates
the suspect System/Category. The E# indicates the suspect
Component system.
Up to four Fault/Error codes may be stored.
Active Fault Code Display in Service Test Mode
During any Service Mode operation, a fault could occur.
Depending on the specific fault, the display may show the active
fault code. Only one active fault code can be displayed at a time.
All fault codes will be recorded in "Fault History".
Clear Fault History
To clear stored fault codes, enter Service Mode, then Fault
History. Use the 'Left' and 'Right' keys to navigate to 'Clear Fault
History'. Press the 'Select/Enter' key to clear all faults.
Service Diagnostics
This mode is used to identify the root cause of an issue by
isolating each component. Use the 'Left' and 'Right' navigation
keys to find the desired function and use the 'Select/Enter' key to
active or enter that function.
NOTE:
Some features are not available on all models. Therefore
the machine will not respond to some features. Please reference
the
Use and Care Guide
for a list of available features for the
specific model.
HMI Test
This mode tests various functions of the HMI. The expected
behaviors of each are described below.
Key Test: Use the instructions provided on the display to test
each of the available keys. To exit this mode, press and hold any
key for 3 seconds.
LED Test: Use the instructions provided on the display to test the
LED at levels of On, 50%, and Off.
Display Test: Display will show a sequence of colors and patterns
on
repeat.
Audio Test: Speaker will play a sequence of tones.
Encoder Test: Use the instructions provided on the display to
test the encoder. Rotate the knob to each of the positions both
clockwise (direction 0) and
counter-clockwise (direction 1).
Sensor Feedback
Use the Sensor Feedback mode to selectively test various
sensors. This mode will display real time output values as the
sensor measurements change. Navigate to this screen through
Service Mode and Service Diagnostics. Any faults that may occur
during these activations may or may not appear on the display
but will be recorded in the 'Fault History' section. A list of the
expected behaviors for each sensor feedback is shown in
Feedback Function
Chart.
Diagnostic Cycle
Activation of the diagnostic cycle will automatically run a
sequence of component activations. The behavior is outlined in
the
Service Diagnostics
Chart. The door must remain closed for
the duration of the cycle. Opening the door will result in the cycle
canceling. Any faults that may occur during these activations
may or may not appear on the display but will be recorded in the
'Fault History' section.
Sensor
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Table of Contents
Troubleshooting
