Whirlpool Maytag W11416805 Technical Manual page 36

COMPONENT TESTING (Cont.)
Troubleshooting Home Network Connectivity – Not Able
to Connect to Home Router
1. Is the consumer connected to the Internet after installing
the router—can they access the Internet on their home
computer(s)?
n If yes, try claiming the dryer again.
2. Does the consumer have a wireless router—can they use
mobile Wi-Fi devices in their home to access the Internet?
n If no, refer the consumer to their internet service
provider.
n If yes, continue to step 3.
3. Verify that the consumer's wireless router and modem are
ON.
n If the equipment is OFF, notify the consumer to turn
ON the equipment in the following order: turn on the
modem and wait 2 minutes, then turn on the router and
wait 2 minutes. Verify the link between the dryer and
the router by pressing "Remote Enable" on the dryer
and use the mobile app as instructed on the HMI.
4. Does the consumer have the correct wireless router? If
using the WPS method, the wireless router must support
the WPS-2 standard.
n If the consumer's home wireless router is not equipped
with a WPS button, instruct the consumer to check
the user manual of their router to confirm if it is WPS
capable. If not, for alternate setup instructions please
visit www.whirlpool.com/connect for Whirlpool dryers
and www.maytag.com/connect for Maytag dryers.
5. If using the WPS method, did the consumer push the
WPS button of the wireless router first, and then "Power"
followed by "Remote Enable" on the dryer within 2
minutes? Is WPS enabled on the router?
6. Does the consumer have the wireless router security
enabled? When the consumer set up their router, did they
choose a security code? If not, refer them to their router's
user instructions and have them set up their security code.
IMPORTANT: Changing the security code could disable all
Internet connections.
7. Can the consumer take their laptop, tablet, or other mobile
device to where the dryer is to determine that it can still
communicate at this range from their router?
n Can the laptop, tablet, or other mobile device still
talk to the Internet? Go to a new website to test for
connectivity (not a recent page that may have been
cached on their browser).
n If laptop, tablet, or other mobile device cannot
communicate at this range, can it communicate moving
closer to the router?
n Can you move the wireless router closer to the dryer by
lengthening the wire between the router and the cable,
satellite, or DSL modem box?
n If a Wi-Fi extender is needed, it should be positioned
halfway between the Smart Dryer and the wireless
router.
8. Recycle Power: In short, recycling power to the modem,
router, extender (if exists), and computer will solve Internet
connection issues 90% of the time—especially if they
previously worked.
3-14 n Whirlpool® and Maytag® Dryer
For Service Technician Use Only
To properly recycle power:
a.) Power down the computer (completely off—not standby
or hibernate).
b.) Turn off the router and if it exists, the extender.
c.) Turn off the modem.
NOTE: It is best to disconnect the power cable from the modem
and router to ensure the power has been removed.
IMPORTANT: Always restart the network in this order:
a.) Turn on modem; wait 2 minutes.
b.) Turn on router; wait 2 minutes.
c.) If using a Wi-Fi extender, turn on and wait 2 minutes.
d.) Turn on computer.
9. No Power or Lights on Modem or Router:
n Check that modem and/or router is securely plugged
into outlet. Is the outlet controlled by light switch?
n Check if modem and/or router is plugged into power
strip. Verify that power strip is plugged in and switched
ON.
n Try a different electrical outlet.
n If the user is still not seeing any lights, have the
customer contact the modem or router manufacturer's
help desk.
10. Interference from outside the home may be causing the
problem. Wait several minutes and retry. If possible, place
the wireless router closer to the dryer or install a Wi-Fi
range extender.
Troubleshooting the Smart Dryer – Not Able to Make
Connection to Home Router
1. If the Wi-Fi icon is not solid white when the dryer is on, go
to step 2. If it solid white the dryer is operating properly
and the problem is with the home network.
2. Unplug the dryer or disconnect power. Wait 30 seconds,
then return power to the dryer. Repeat claiming process or
Wi-Fi connect process. If unsuccessful, go to step 3.
3. Does the dryer operate correctly except for not being able
to connect?The connected dryer is designed so that it will
be completely functional when not connected. If there are
other problems with the dryer, fix those first before going
to step 4.
4. Test the Wi-Fi connection by entering Service Diagnostic
mode and navigating to System Information then
Connectivity Status.
n Enter Service Diagnostic Mode.
n Navigate to System Information and enter.
n Navigate to Connectivity Status and enter.
n View the variety of connection statuses and
information: SAID Number, Connected to SSID, RSSI
to Customer AP, IP Address, Internet Connection, and
connection to broker.
If the unit is not connected correctly to the Wi-Fi, one or all of
these statuses will show "N/A".
5. Inspect the Wi-Fi module and wiring.
n Unplug dryer or disconnect power.
n Remove console to expose the HMI.
n Verify that all connectors are inserted all the way into
the HMI.