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en Troubleshooting
Fault
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The appliance
prompts you to rinse
it.
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
Buttons are flashing.
"Plopping" sounds
can be heard when
cooking with steam.
The appliance hums
during operation and
after it is switched off.
The interior lighting
does not work.
A notification appears
on the display con-
firming that the max-
imum operating time
has been reached.
The operation stops.
Error code made up
of letters and num-
bers appears on the
display, e.g. E0111.
38
Cause and troubleshooting
The set water hardness range is too low.
1.
Descale the appliance.
→ "Descaling", Page 29
2.
Check the water hardness and set this in the basic settings.
→ "Basic settings", Page 23
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance.
→ "Descaling", Page 29
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→ "Filling the water tank", Page 14
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
→ "Customer Service", Page 39
Malfunction
▶
Do not use deionised or filtered water.
→ "Determining the water hardness before switching on the appliance for the first time",
Page 12
The sensor is defective.
▶
Call the after-sales service.
→ "Customer Service", Page 39
Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
Water vapour requires the cold/heat effect for frozen food.
No action required.
Functional test of the pump creates operating noise.
No action required.
Basic setting has been changed.
▶
Change the basic setting for the lighting.
→ "Basic settings", Page 23
The LED light is defective.
▶
Call the after-sales service.
→ "Customer Service", Page 39
The maximum operating time has been reached. The appliance stops heating.
1.
Press "OK" to confirm the notification about the maximum operating time.
2.
Check whether you still need the appliance.
▶
Set a cooking time so that the operation does not stop.
→ "Time-setting options", Page 17
The maximum operating time has been reached. The appliance stops heating.
1.
Press
to switch off the appliance.
2.
If necessary, press
▶
Set a cooking time so that the operation does not stop.
→ "Time-setting options", Page 17
The electronics have detected a fault.
1.
Switch the appliance off and on again.
a If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→ "Customer Service", Page 39
to switch the appliance back on and then restart the operation.
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