Frequently Asked Questions - Valor G3 738 Owner's Manual

Frequently asked questions

Question
What if my fi replace won't
turn on?
I've just started my fi replace
for the fi rst time, what is
that smell?
When I operate the fi replace,
why do I suddenly hear a
faster series of beeps than
usual?
Why do I hear popping or
snapping noises?
Why do I hear whirring
noises?
How do I clean my fi replace?
I dropped some pieces of
embers under the fi replace
while cleaning, is this
dangerous?
There is condensation on
the inside of the glass, is this
okay?
There is a white fi lm on the
inside of the glass, is this
okay?
Answer
If you have followed all instructions for your remote control or wall
switch—see pages 9-10 or pages 21-24—and your fireplace still won't
turn on, the batteries located in the battery holder may be low and need
replacing. See page 11 for instructions on how to replace the batteries.
It is also possible that the vent safety switch of your fireplace may have
been activated—see Vent Safety Switch on page 7
If the fireplace still won't turn on after that, call your dealer for further
information. Your fireplace may require service by a qualified service
technician. Visit valorfireplaces.com/contact
When operating your fireplace for the first time, some vapors may
be released due to the burning of curing compounds used during
manufacturing. They may cause a slight odor and could cause the flames
to be the full height of the firebox, or even slightly higher, for the first few
hours of operation. This is perfectly normal. See First Time Operation on
page 7 for more information.
This is an indication that the batteries in your fireplace are getting
critically low (not the batteries in your remote control handset, but the
batteries in the battery holder). See page 11 for instructions on how to
replace the batteries.
As your fireplace heats and cools with normal use, its metal parts will
expand and contract, which may cause some noise. This is pefectly
normal.
As you start or adjust your fireplace's flame, the control valve motor turns
to adjust the settings. This is perfectly normal.
See Cleaning your fireplace on pages 13-15 for cleaning instructions to
keep your fireplace looking great.
No. The embers from the fuel bed are not flammable and will not impact
the operation of your fireplace. If this happens, vacuum them up when
you clean your fireplace.
This is normal when the fireplace first turns on, and will disappear
naturally when the fireplace heats up.
This happens due to composition of the gas from your supplier. A by-
product of the combustion process in a gas fireplace is a mineral which
can appear as a white film on the ceramic glass window of your appliance.
Clean as soon as possible (when the fireplace is cool) so it does not bake
onto the glass with time and become permanent. See page 13-15 for
cleaning instructions.
for a list of dealers near you.
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