Frequently Asked Questions - Valor PORTRAIT 530IN Homeowner's Manual

Frequently asked questions

Question
What if my fi replace won't
turn on?
I've just started my fi replace
for the fi rst time, what is
that smell?
When I operate the fi replace,
why do I suddenly hear a
faster series of beeps than
usual?
Why do I hear popping or
snapping noises?
Why do I hear whirring
noises?
How do I clean my fi replace?
There is condensation on
the inside of the glass, is this
okay?
There is a white fi lm on the
inside of the glass, is this
okay?
When I start my fi replace,
the fl ame is blue or
transparent, is this normal?
Answer
If you have followed all instructions for your remote control or wall switch
(see page 9, or pages 21-24) and your fireplace still won't turn on, the
batteries located inside the wall switch kit may be low and need replacing.
See page 11 for instructions on how to replace the batteries.
If the fireplace still won't turn on after that, call your dealer for further
information. Your fireplace may require service by a qualified service
technician. Visit valorfireplaces.com/contact
When operating your fireplace for the first time, some vapors may
be released due to the burning of curing compounds used during
manufacturing. They may cause a slight odor and could cause the flames
to be the full height of the firebox, or even slightly higher, for the first few
hours of operation. This is perfectly normal. See First Time Operation on
page 7 for more information.
This is an indication that the batteries in your fireplace are getting critically
low (not the batteries in your remote control handset, but the batteries in
the battery holder under the firebox). See page 11 for instructions on how
to replace the batteries.
As your fireplace heats and cools with normal use, its metal parts will
expand and contract, which may cause some noise. This is perfectly
normal.
As you start or adjust your fireplace's flame, the control valve motor turns
to adjust the settings. This is perfectly normal.
See Cleaning your fireplace on pages 13-15 for cleaning instructions to
keep your fireplace looking great.
This is normal when the fireplace first turns on, and will disappear
naturally when the fireplace heats up.
This happens due to composition of the gas from your supplier. A by-
product of the combustion process in a gas fireplace is a mineral which
can appear as a white film on the ceramic glass window of your appliance.
Clean as soon as possible (when the fireplace is cool) so it does not bake
onto the glass with time and become permanent. See pages 13-15 for
cleaning instructions.
This is normal, your flame will take on a more yellow/orange appearance
as the fireplace heats up.
for a list of dealers near you.
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