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Frequently asked questions
Question
What if my fi replace won't
turn on?
I've just started my fi replace
for the fi rst time, what is
that smell?
When I operate the fi replace,
why do I suddenly hear a
faster series of beeps than
usual?
Why do I hear popping or
snapping noises?
Why do I hear whirring
noises?
How do I clean my fi replace?
I dropped some pieces of
embers under the fi replace
while cleaning, is this
dangerous?
There is condensation on
the inside of the glass, is this
okay?
There is a white fi lm on the
inside of the glass, is this
okay?
Answer
If you have followed all instructions for your remote control or wall switch
(see page 9 or pages 23-26) and your fi replace still won't turn on,
the batteries located in the battery holder may be low and need replacing.
See page 11 for instructions on how to replace the batteries.
If the fi replace still won't turn on after that, call your dealer for further
information. Your fi replace may require service by a qualifi ed service
technician. Visit
valorfi replaces.com/contact
When operating your fi replace for the fi rst time, some vapors may
be released due to the burning of curing compounds used during
manufacturing. They may cause a slight odor and could cause the fl ames
to be the full height of the fi rebox, or even slightly higher, for the fi rst few
hours of operation. This is perfectly normal. See First Time Operation on
page 7 for more information.
This is an indication that the batteries in your fi replace are getting
critically low (not the batteries in your remote control handset, but the
batteries in the battery holder). See page 11 for instructions on how to
replace the batteries.
As your fi replace heats and cools with normal use, its metal parts will
expand and contract, which may cause some noise. This is pefectly
normal.
As you start or adjust your fi replace's fl ame, the control valve motor turns
to adjust the settings. This is perfectly normal.
See Cleaning your fi replace on pages 13-16 to page 15 for cleaning
instructions to keep your fi replace looking great.
No. The embers from the fuel bed are not fl ammable and will not impact
the operation of your fi replace. If this happens, vacuum them up when
you clean your fi replace.
This is normal when the fi replace fi rst turns on, and will disappear
naturally when the fi replace heats up.
This happens due to composition of the gas from your supplier. A by-
product of the combustion process in a gas fi replace is a mineral which
can appear as a white fi lm on the ceramic glass window of your appliance.
Clean as soon as possible (when the fi replace is cool) so it does not bake
onto the glass with time and become permanent. See page 13 to page
15 for cleaning instructions.
for a list of dealers near you.
19
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