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Frequently asked questions
Question
When I start my fi replace,
the fl ame is blue or
transparent, is this normal?
When I start my fi replace,
the fl ame is dirty or black, is
this normal?
After running for some
time, my fi replace has
soot gathering on the
logs, panels, or roof, it this
normal?
Where can I purchase parts
for my fi replace?
Who can service my
fi replace?
Why does my pilot light go
out when I leave the house
for extended periods of
time?
Why doesn't the fi replace
turn down when it goes
above the temperature I've
set?
18
Answer
This is normal, your flame will take on a more yellow/orange appearance
as the fireplace heats up.
No. This is possibly caused by a blocked opening in the burner which can
be cleaned by vacuuming it. See page 13 -15 for cleaning instructions, and
call your dealer if the problem persists after cleaning.
Minor amount of soot developing on logs is common, but soot that builds
up, falls off, and accumulates indicates the burner needs adjustment,
or the logs may have been installed incorrectly. Contact your dealer for
remedies to excessive sooting.
Any of our Valor dealers are able to order parts or provide field service.
Please contact your dealer - see page 3 - or visit
contact
for a list of dealers near you.
We recommend having your fireplace serviced before initial use, and at
least once every year by a qualified service technician. Contact our dealer,
quoting the model and serial numbers, if possible. These numbers can
be found on the fireplace information card attached to the fireplace - see
page 7.
Your fireplace has a built-in safety shutoff. If the flame height does not
adjust for 7 days, the fireplace will automatically turn the pilot off, and
would need to be turned on again using either the handset or wall switch.
Rather than constantly turning your fireplace up and down, the
temperature feature of your remote control is designed to efficiently
give you a smooth maintenance of a comfortable temperature. With this
you may find temperature fluctuations beyond the set point to varying
degrees, depending on installation and room size.
valorfireplaces.com/
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