If A Problem Occurs - Sennheiser EPOS SDW 5000 Series User Manual

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IF A PRoBLeM oCCURs ...

If a problem occurs ...
Problem
the headset is placed
into the base station but
the charge status LeD is
off
Link between headset
and base station cannot
be established
Bad connection between
headset and base station
noise interference and
connection loss
Headset battery cannot
be charged
the sound from the fixed
line phone is distorted
and disturbed
Beeps instead of voice
prompts
SDW 5000 series headset system
Possible cause
Base station is not connected to
the mains power supply
Rechargeable battery is deeply
discharged
Firmware version of the base
station is older than the firmware
version of the headset
Headset is not paired with the base
station, the LeD lights up red
transmission range is exceeded
Microphone rubs on the cheek or
perhaps the beard
too many DeCt systems within the
radio range
Distance between base station and
fixed line phone is so small that
interference occurs
Charging contacts of the headset
or the base station are dirty
Rechargeable battery is defective/
worn out
Headset is not properly placed in
the base station
Base station is not adjusted to the
fixed line phone.
the voice prompts are deactivated
Solution
Connect the base station to the mains
X
power supply.
Wait several minutes until the Charge
X
status LeD lights up.
Update the firmware of the base station.
X
Place the headset into the base station.
X
Reduce the distance between headset
X
and base station.
Adjust the radio range.
X
Adjust the headset so that the
X
microphone is about 0.8 - 1.2" (2 - 3 cm)
from the corner of your mouth.
Reduce the radio range.
X
Increase the distance between base
X
station and fixed line phone.
Clean the charging contacts on the
X
headset and on the base station.
Ask a technician to replace the
X
rechargeable battery.
Check if the headset is properly placed
X
into the magnetic holder.
Use the ABC switch to adjust the base
X
station to your fixed line phone.
Activate the voice prompts.
X
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