If A Problem Occurs - Sennheiser DECT Comfort call User Manual

If a problem occurs

If a problem occurs
For causes and solutions that are mainly related to the base station, refer to the chapter "If a problem occurs ..."
in the "Setup Guide".
Problem
The headset is placed into
the base station but the
Charge status LED if off
Link between headset
and base station cannot
be established
Bad radio link between
headset and base station
Noise interference and
connection loss
The rechargeable battery
cannot be charged
The sound from the fixed line
phone is distorted and
disturbed
No acoustic signal to be
heard in the headset
Possible cause
Rechargeable battery is
deeply discharged
Wrong operating mode
(Phone/PC)
Headset is not paired with
the base station, the Link
LED lights up red
Transmission range is
exceeded
Microphone rubs on the cheek
or perhaps the beard
Too many DECT systems
within the radio range
Distance between base
station and fixed line phone
is so small that interference
occurs
Charging contacts of the
headset or the base station
are dirty
Rechargeable battery is
defective
Headset is not properly
placed into the magnetic
holder of the base station
Base station is not adjusted
to the fixed line phone.
The volume is reduced when
the headset is in idle mode.
Possible solution
Wait several minutes until the
Charge status LED lights up.
For quick-charging the headset:
Briefly press the Set button at the
rear of the base station.
Press the PC button or the
Phone button to select the correct
operating mode.
Place the headset into the base
station.
Reduce the distance between
headset and base station.
Adjust the radio range.
Bend the microphone boom so that
the microphone is about 0.8 - 1.2"
(2 - 3 cm) from the corner of your
mouth.
Reduce the radio range.
Set the base station to narrowband
transmission.
Increase the distance between base
station and fixed line phone.
Clean the charging contacts on the
headset and on the base station.
Replace the defective rechargeable
battery with a new one.
Check if the headset is properly
placed into the magnetic holder.
Use the ABC switch to adjust the
base station to your fixed line
phone.
Increase the volume while you are
not on a call.
DW Series - User Guide
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