If A Problem Occurs; Clearing The Pairing List Of The Headset (Reset); Clearing The Pairing List Of The Dongle (Reset) - Sennheiser EPOS ADAPT 230 User Manual

24

If a problem occurs ...

If a problem occurs ...
Problem Possible cause
Headset cannot be Rechargeable battery empty
turned on
No audio signal or drop Headset not paired with a Bluetooth
outs device
Volume adjusted too low
Headset turned off
Computer: Headset not selected as
audio device
Headset cannot be Headset not paired
connected via Bluetooth
Bluetooth at mobile device turned
off
Dongle not plugged in
Microsoft Teams does not Dongle or Microsoft Teams
work: LED blue instead of disturbed
purple
Beeps instead of Voice prompts disabled
voice prompts
Headset or dongle does Software or hardware problems
not react to any button
press
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed
solutions, please contact your local EPOS partner for assistance. To find the EPOS partner in your country, search at
www.eposaudio.com.
Solution Page
X Recharge the headset battery. 19
X Pair the headset. 8
X Increase the volume. 13
X
Turn the headset on. 11
X Change the Audio settings of your 10
computer.
X Pair the headset with a Bluetooth device 8
(max. 20 cm distance while pairing
between devices).
X Check if your Bluetooth device supports –
the HF or HS profile.
X Turn Bluetooth on. –
X Plug the dongle into the USB port of 8
your Computer.
X Unplug and plug the dongle again. –
X Re-start Teams on your device. –
X Enable the voice prompts. 21
X Turn the headset off and on again. 11
X
Unplug and plug in the dongle again. 8
X Clear the pairing list of the headset. 25
X Clear the pairing list of the dongle. 25
25 If a problem occurs ...

Clearing the pairing list of the headset (Reset)

1
4s
X Press and hold the Power button until the LED flashes
blue and red.

Clearing the pairing list of the dongle (Reset)

1
3s
X Plug the dongle into the USB port of your computer.
X
Press and hold the button until the LED flashes blue
and red.
ADAPT 200 series Bluetooth ® headset
2
4s
3x
X Simultaneously press the Multifunction button and the
Power button.
The LED flashes blue 3 times. The pairing list is cleared.
The headset searches for Bluetooth devices to pair with
– see page 8.
2
2x
3x
X Double press the dongle's button.
The LED flashes purple 3 times. The pairing list is
cleared. The dongle searches for Bluetooth devices to
pair with – see page 8.