Danfoss Ally User Manual page 21

User Guide
Frequently asked questions on Danfoss Ally™ section:
• What is the difference between Danfoss Eco™ and Danfoss Ally™?
Danfoss Eco™ is a stand-alone thermostat, where all control and programming takes place on
one thermostat at a time, either by using the thermostat's turning function or via Bluetooth
and the Danfoss Eco App. It has a maximum range of 10 m.
Danfoss Ally™ is a smart home system for both radiator systems and combined radiator and
floor heating systems. Danfoss Ally™ can be voice-controlled via Google Home and Amazon
Alexa and with the open API, developers can create a real smart home system. Danfoss Ally™ is
controlled by a gateway that connects to the home's router and is operated exclusively via the
Danfoss Ally™ App.
• Is there are a child lock feature?
Yes, in the Danfoss Ally™ App, you can enable child protection on the thermostat. This means
that the turning function on the thermostat is deactivated and the control is done exclusively
via the app. You will find the child lock slide button in the settings menu, on each individual
thermostat in the app.
• Why some of devices seems to be offline?
The gateway should be placed in a central place in the house, from where there is free access to
all devices. If this is not possible, one or more repeaters can be added.
• What does 'Pre-Heat' mean? Why does my radiator heat up before the set time?
The 'Pre-Heat' function ensures that the comfort temperature is reached at the desired time.
The heating time is continuously adjusted according to seasonal temperature changes.
'Pre-Heat' ensures that the desired temperature is reached at the set time
This means that the thermostat will start heating before the set time to ensure that the room
is at the desired temperature when you want it. If the thermostat only starts heating at the set
time, the room will not have the right temperature.
When the heating starts depends on how much the temperature has been lowered (we recom-
mend a maximum difference of 4˚C.), the size of the radiator and the room, the season, drafts
and the home insulation.
'Pre-Heat' uses data from the previous seven days, so that the desired temperature is
reached at the right time.
This means that over the course of a week, the system gets to know your heating system and it
is then able to start heatingin time to achieve the desired temperature at the set time.
During the first week and during seasonal changes, you may experience that the heat can fluc-
tuate slightly up and down. This is completely normal and after that, you will be able to enjoy
sleeping in a cool home and at the same time wake up to a nice and warm house.
BC349733524454en-010401
Danfoss Ally™ Radiator Thermostat
© Danfoss | FEC | 2023.06 | 21