Customer Support Services - HP AdvanceStack Hub-8U J2610B Hardware Installation And Reference Manual

Customer Support Services

Hewlett-Packard offers support 24 hours a day, seven days a week through
the use of automated electronic services including:
Hewlett-Packard BBS and World Wide Web
Hewlett-Packard FTP Library Service on the Internet
CompuServe
HP FIRST FAX Retrieval Service
SNMP firmware for the AdvanceStack 8U/16U SNMP module (j3133a.exe) is
available through the HP BBS, World Wide Web, CompuServe, and the HP
FTP Library Service. After you download the file(s) from one of these
sources, you type filename /x. For example, icmupdt /x
HP BBS and World Wide Web
The HP BBS phone number is (208) 344-1691. Set your modem
communication settings to:
parity = N
data bits = 8
stop bits = 1
baud rates = 300, 1200, 2400, 4800, 9600, or 14400
From the BBS, you can download files and learn about HP networking
products. After you download the file, extract the file (e.g., j3133a /x)
The URL address for the World Wide Web is:
http://www.hp.com/go/network_city
From this web site, you can download files and learn about HP networking
products. After you download the file, extract the file (e.g., j3133a /x)
Troubleshooting
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