Before Calling Support - HP procurve radio port 220 Installation And Getting Started Manual

HP Customer Service
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3. The network between the Radio Port and the wireless services-enabled
switch has a Layer 2compatibility issue (e.g. the two devices are on
different VLANs.)
4. The wireless services-enabled switch may not be configured properly. In
the case of the ProCurve Switch 5300xl, verify that the Wireless EDGE
Services xl Module is properly installed, configured, and operational. In
particular, verify that the wireless services' country-code setting has been
properly configured, as this setting must be configured to enable the
wireless service to function. Refer to the "ProCurve Wireless EDGE
Services xl Module Getting Started Guide" for details.
5. The wireless services-enabled switch may not be functioning normally.
Refer to the "ProCurve Wireless EDGE Services xl Module Getting Started
Guide" for details on verifying operation.
6. The wireless service may have adopted Radio Ports up to it's Authoriza-
tion Level and may not be authorized to adopt additional Radio Ports.
Review the number of Radio Ports the wireless services-enabled switch
has currently adopted and compare this number to the number of Radio
Ports authorized based on the licenses installed.
HP Customer Service
If you are still having trouble with your Radio Port or ProCurve wireless
services-enabled switch, Hewlett-Packard offers support 24 hours a day, seven
days a week through the use of a number of automated electronic services.
See the Customer Support/Warranty booklet that came with your Radio Port
for information on how to use these services to get technical support. The
ProCurve Web site, www.procurve.com also provides up-to-date support
information under product support. In addition, your ProCurve authorized
network reseller can provide you with assistance, both with services that they
offer and with services offered by ProCurve.

Before Calling Support

To make the support process most efficient, before calling your networking
dealer or ProCurve Support, you first should retrieve the following informa-
tion.