Page 1 M-10e TT/DT Thermal Transfer Printer Service Manual PN 9001098 Rev. A...
Page 2 All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatever without the express permission of SATO America, Inc. The materials in this document are provided for general information and are subject to change without notice.
Page 3: Table Of Contents
10 Adjustment of Front Feed, Back Feed (Tear Off & Cutter ....4-17 11 Adjustment of Print Darkness............4-18 12 Adjustment of LCD Contrast............4-18 13 Checking the Ribbon Sensor............4-19 PN 9001098 Rev. A SATO M-10e TT/DT Printers Service Manual...
Page 4 6 The Lan Ethernet Interface..............8-6 7 Error Signals..................8-12 8 Error Screens ..................8-13 9 Troubleshooting Tables..............8-17 10 Head Pattern Examples ..............8-20 11 Hex Dump Diagnostic Labels ............8-22 PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 5 20 Attachment Assembly..............10-32 21 Tear Off Cutter Assembly ............... 10-33 22 Cutter Assembly ................10-34 23 Unwind Assembly ................10-36 24 Stacker Assembly................10-38 25 Interface Board Assembly ............. 10-40 PN 9001098 Rev. A SATO M-10e TT/DT Printers Service Manual...
Page 6 Table of Contents PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 7: Section 1. Overview And Specifications
The printer uses the standard SATO Printing Language command codes. The only differences between it and other SATO printers are the allowable values representing the print positions on the label. These values are specified in “dots” and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label.
Page 8 •Section 3. Interface Specifications •Section 4. Electrical Checks and Adjustments •Section 5. Mechanical Adjustments •Section 6. Replacement Procedures •Section 7. Factory Resets •Section 8. Troubleshooting •Section 9. Optional Accessories •Section 10. Parts List PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 9: Components
240V +/- 10%) 60 Hz (+/- 1%) Environmental Operating: 41 to 104 F (5 to 40 Storage: 23 to 140 F (-5 to 60 Relative Humidity: 30 to 90% non-condensing PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 10 External signal connector, external control of print CONNECTOR cycle. PCMCIA One slot for optional PCMCIA Cards CARD SLOT AC INPUT Input 115V, 50/60 Hz connector. Use power cable CONNECTOR provided. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 11 Also used as a DOWN cursor control. DIRECTIONAL KEYS Used to move the cursor to the left or to the right. ENTER KEY Selects the setting. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 12 3. Press the FEED key to feed out a blank label. 4. Adjust the position using the OFFSET potentiometer and feed another label by depressing the FEED key. Repeat this procedure until. the label is fully released from the liner. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 13 Adjusting the PITCH potentiometer will affect the stop position of the label. DISPLAY This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 14: Sensors
Print Position Auto Load Platen Roller Sensor Feed Roller Label Sensor Eye-Mark Sensor Auto Load Label Gap Sensor Sensor Paper End Sensor Label Feed Direction All Dimensions are in mm PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 15 Detects when ribbon has reached the end of the spool. (CSEN PCB) AUTO LOAD Senses when the media is correctly positioned for SENSOR auto loading. SENSOR ASSEMBLY Contains SEN2 PCB for Label Gap Sensor Underside showing sensors PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 16 Sensors AUTO LOAD SENSOR Located under the Print Head Assembly Ribbon Sensor CSEN PCB Under side of Print Head Assembly Label Penetrating Sensor SEN3 PCB Eye-Mark Sensor SEN1 PCB PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 1-10...
Page 17: Ribbon
Section 1. Overview and Specifications 1.4 Ribbon Use only SATO thermal transfer ribbons which were formulated expressly for use in all SATO printers. Use of other then approved ribbons may result in unsatisfactory print quality and/or damage to the print head and may void your warranty.
Page 18: General Printer Specifications
Fixed, 0.2 in. (5 mm) from left label edge Continuous Form Not Used RIBBON Widths 6.5 in. (165 mm), 8.7 in. (220 mm), 10.7 in.(273 mm) Length (max) 984 ft. (300 m) Thickness 4.5 micron, Wound Face-In PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 1-12...
Page 19 4 MB SDRAM 16 MB Receive Buffer 2.95 MB Memory Expansion See Options and Accessories (1) Only one interface module can be installed in a printer at a time. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 1-13...
Page 20: Character Fonts
Bit Mapped TrueType® Fonts with Utility Program CHARACTER CONTROL Expansion to 12X in either X or Y coordinates Character Pitch control Line Space control Journal Print facility 0°, 90°, 180° and 270° Rotation PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 1-14...
Page 21: Bar Codes
Sequential numbering of both numerics and bar codes Custom Characters RAM storage for custom designed characters Graphics Dot addressable, SATO Hex/Binary, BMP or PCX formats Forms Overlay Overlay of predesigned forms in image buffer PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev.
Page 22: Physical, Power, Environmental & Approvals
(-5° to 60°C) Storage Humidity 30 to 90% RH Non-Condensing Operating Humidity 30 to 80% RH Non-Condensing Electrostatic Discharge REGULATORY APPROVALS Safety UL, CSA, TUV RFI/EMI FCC Class B PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 1-16...
Page 23: Accessories And Options
SERIAL INTERFACE High Speed RS232 Plug-In Interface Module USB INTERFACE Universal Serial Bus Plug-In Interface Module ETHERNET INTERFACE 10/100 BaseT Plug-In Interface Module All specifications subject to change without notice. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 1-17...
Page 24 Section 1. Overview and Specifications PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 1-18...
Page 25: Section 2. Configuration
• Hex Dump Mode Syncronization • Receive Buffer Mode • External Signal Type Selection • Firmware Download Mode • Repeat Print Via External Signal • Protocol Code • Serial Protocol PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 26 RS232 Transmit/Receive Setting Data Bit Selection (DSW1-1): This selection sets the printer to receive 7 or 8 data bits for each byte transmitted. DSW1 DSW1-1 SETTING 8 Data Bits 7 Data Bits PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 27 DSW1-6 SETTING 9600 19200 38400 57600 Protocol Selection (DSW1-7, DSW1-8): This setting selects the flow control and status reporting protocols. DSW1 DSW1-7 DSW1-8 SETTING Rdy/Bsy Xon/Xoff Bi-Com 3 Bi-Com 4 PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 28 This setting checks the printer for head elements that are electrically malfunctioning. DSW2 DSW2-3 SETTING Disable Enable Hex Dump Selection (DSW2-4): This setting selects the Hex Dump mode. DSW2 DSW2-4 SETTING Disable Enable PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 29 This selection places the printer in the Firmware Download mode for downloading new firmware itno flash ROM. DSW2 DSW2-6 SETTING Disabled Enabled Protocol Code Selection (DSW2-7): This setting selects the command code used for protocol control. DSW2 DSW2-7 SETTING Standard Non-Std PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 30 When Back-Feed is enabled, the printer will position the label for dispensing and retract it before printing the next label. The amount of backfeed is adjustable. DSW3 DSW3-4 SETTING Enabled Disabled PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 31 This setting allows an applicator or other device to reprint the last label of the print job. See Section 3: Interface Specifications for a description of the signal requirements. DSW3 DSW3-8 SETTING Disabled Enabled PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 32: Default Settings
(or after the beep is heard). This saves the default settings in the non-volatile memeory where they will be automatically loaded the next time the printer is powered on. DEFAULT SETTING COMPLETED PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 33: Lcd Panel Configuration
Protocol Code LINE + DSW2-7 ON + USERDOWNLOAD 2-39 Download POWER Hex Dump DSW2-4 ON + POWER ONLINE 2-40 QTY:000000 Firmware DSW2-6 ON + POWER FLASH DOWNLOAD 2-41 Download READY PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 34 3 = Medium 4 = Slightly Dark 5 = Dark Once the correct setting is underlined, press the ENTER key to accept the setting and advance to the next adjustment. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-10...
Page 35 LINE key is pressed. Once the desired setting is selected, press the ENTER to accept the setting and advance to the next display. pitch offset +/- 00mm PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-11...
Page 36 A B C D E F G position A B C D E F G Moved with positive (+) off- set to print on trailing edge of the label PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-12...
Page 37 LINE key to display the first screen. advanced mode initializing rom voo.00.00.00 Press the ENTER key to display the Zero Slash screen. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-13...
Page 38 A positive setting moves the label edge out of the printer while making it negative moves it back into the printer. The maximum value that can be set is 3600 dots. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-14...
Page 39 The format of the display is YY/MM/DD hh:mm (Year/Month/Day/hours:minutes). The date format is fixed and cannot be changed. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-15...
Page 40 The minute number will increase by one each time the LINE key is pressed until it reaches a value of “60”. Press the FEED key to decrease the minute number. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-16...
Page 41 Ignore CR/LF This setting tells the printer to strip out all carriage return/line feed pairs (CR/LF) from the data stream, including graphics and 2D bar codes. It is used primarily to maintain compatibility with earlier models of SATO printers. STEP PROCEDURE Use the keys to step the cursor to either YES or NO.
Page 42 If Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to the Card to Memory SATO Font Copy mode. Confirm your selection by stepping the cursor to the Yes selection. If No was selected, the display will return to the previous selection.
Page 43 -> memorycopy Card -> MemoryCopy satofont y/n SATOFont Y/N This selection allows you to copy SATO fonts from the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM. STEP PROCEDURE Use the keys to step the cursor to either YES copy or NO.
Page 44 No, the display will return to the previous selection. Press the ENTER key to accept the selection. If Yes was selected, the copy process will start. copy start card->memory copying PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-20...
Page 45 No, the display will return to the previous selection. Press the ENTER key to accept the selection. If Yes was selected, the copy process will start. copy start memory->cardcopy copying PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-21...
Page 46 No, the display will return to the previous selection. Press the ENTER key to accept the selection. If Yes was selected, the copy process will start. copy start card>memorycopy copying PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-22...
Page 47 No, the display will return to the previous selection. Press the ENTER key to accept the selection. If Yes was selected, the copy process will start. copy start memory>cardcopy copying PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-23...
Page 48 If Yes is selected, the printer will enter the Memory Format mode. If No is selected, the display will advance to the mode display. To exit the Card Mode, power the printer off, then back on. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-24...
Page 49 LCD panel. This line should have the message “GAP” on the top line (DIP switch DSW2-2 = OFF). Make sure the label is all the way under the sensor. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-25...
Page 50 “EYE” mark is not under the sensor. Record the voltage shown on the top line of the LCD panel. This line should have the message “EYE” on the top line (DIP switch DSW2-2 = ON). PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-26...
Page 51 If Yes is selected, the printer will feed a blank label anytime it enters the Online mode. Once the correct setting is selected, press ENTER to confirm the setting and advance to the next screen. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-27...
Page 52 Forward/Backward distance default Distance Default This display will only appear if Backfeed is enabled (DSW3-4 = OFF). The maximum backfeed distance is 255 mm. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-28...
Page 53 Euro Code This selection allows the user to specify the hexadecimal code for the character which is replaced with the Euro Character. The default is D5 Hex. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-29...
Page 54 PROCEDURE Use the keys to select YES (Valid) or NO (Invalid). Once the correct setting is selected, press ENTER to confirm the setting and advance to the next screen. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-30...
Page 55 IEEE1284 ACK pulse. In the Multi-Item Buffer Mode, this display will be skipped. The range is 0.5 µsec to 10 µsec. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-31...
Page 56 The counters are identified in the display as: HD: Head Counter (should be reset when the print head is replaced) CUT: Cutter Counter LIFE: Life Counter (cannot be reset) PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-32...
Page 57 Use the keys to select YES (Clear) or NO (Do not Clear). Once the correct setting is selected, press ENTER to confirm the setting and advance to the next screen. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-33...
Page 58 Once you have selected the type of test label to be printed, press the ENTER key to accept the selection and advance to the the Test Print Size display. This display allows you to select the label width. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-34...
Page 59 When the printer emits one long beep release the keys. Use the keys to select either YES (Default) or NO (Do not Default). Press the ENTER key to confirm your selection. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-35...
Page 60 Press the ENTER key to enter the Clear Mode. counter clear none Use the keys to select NONE (Do not Clear), ALL (Clear All) HEAD (Clear head counter only) or CUT (Clear cutter counter only) PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-36...
Page 61 Clear) or EEPROM (EEPROM All Clear). all clear Counter eeprom When the COUNTER is selected, clear value becomes zero. When the EEPROM is selected, the clear value becomes the default. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-37...
Page 62 Alternate Protocol codes with the default values and the following screen will appear. altprotocol default complete After the default setting is complete, the printer will emit three short beeps indicating that the process is complete. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-38...
Page 63 FEED key and begin the process again. To exit the mode, power off the printer, then back on. Refer to the Operator and Technical Reference Manual for the data stream command structure required. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-39...
Page 64 The receive data will be printed in a hexadecimal format. To return the printer to normal position, place DSW2-4 in the OFF position and power off the printer, then back on. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-40...
Page 65 X. xxxxxxx download Download completed. completed download error Display the error content xxxxxxx error in XXXX Press the ENTER key to return to the original selection screen. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-41...
Page 66 Section 2. Configuration 2.4 Sample Test Labels CONFIGURATION FACTORY HEAD CHECK BAR CODE ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND MAY NOT EXACTLY MATCH YOUR OUTPUT MEMORY PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 2-42...
Page 67: Section 3. Interface Specifications
The other interfaces available are a high speed (to 57.6K bps) serial interface, an Ethernet interface or an optional Universal Serial Bus (USB) interface. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 68: The Receive Buffer
Off) meaning the printer is ready to receive data. When the receive buffer is holding 2.0MB of data (1MB from being full), DTR will go “low” (or an X-Off is sent) indicating the printer can no longer receive data. This condition is called “Buffer Near Full”. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 69 Low = 0V to -0.4V Data Streams <ESC>A..Job #1..<ESC>Z<ESC>A..Job #n..<ESC>Z NOTE: SATO does not recommend the use of mechanical data switches commonly called A/B switches, as they are known to damage both the computer and printer parallel ports. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev.
Page 70: Ieee 1284 Parallel Interface
Not Used Not Used Logic Gnd Not Used Frame Ground Not Used +5V (Z=24K From ohm) Host Host SELECTIN (1) Signals required for IEEE 1284 PIN ASSIGNMENTS IEEE 1284 CABLE END PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 71: Rs232C Serial Interface
DB-25P (Male), 50 ft. maximum length. For cable configuration, refer to Cable Requirements appropriate to the RS232C protocol chosen. Signal Level High = +5V to 12V Low = -5V to -12V PIN ASSIGNMENTS - RS232C PRINTER END PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 72 Busy signal by the driving software. Typically on a PC, it would be either CTS (pin 5) or DSR (pin 6) on a DB-25 connector. NOTE: SATO does not recommend the use of mechanical data switches commonly called A/B switches, as they are known to damage both the computer and printer parallel ports.
Page 73: Universal Serial Bus (Usb) Interface
USB Optional interface installed. Up to 127 devices may be connected to a USB port. General Specifications Connector: USB Type B Plug Cable: 10 ft (3 m) max. Host: Windows 98 or above with USB Port PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 74: Local Area Network Lan Optional Interface
The 14 pin Centronics type connector provides a choice of four different output signals along with various error conditions. A DB-9 to 14 pin Centronics adapter cable is provided for legacy applications. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 75 When Mode 2 in LCD selected High Voltage = On-Line. This goes low (0V) when printer Off -Line Reserved To Host +24V +/- 10% @2A - Power for external devices Frame Ground PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 76 Start of Print Cycle Standard Operation Print Start Input Print Repeat Input Print End Type 1 20 Milliseconds Print End Type 2 Print End Type 3 Print End Type 4 PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 3-10...
Page 77 Head Open Head Closed Print Motion Stopped Print End Ribbon End Machine Error Print End Type 1 Print End Type 2 Print End Type 3 Print End Type 4 PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 3-11...
Page 78 Section 3. Interface Specifications PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 3-12...
Page 79: Section 4. Electrical Checks And Adjustments
Pitch Offset Checks and adjustments in this section require standard metric tools. Also required: Digital Multimeter required for use with SATO Test Module (Voltage Checker) Part #RH1773100 and is required for most electrical adjustments. PN 9001098 SATO M-10e TT/DT Printers Service Manual...
Page 80: Steps Prior To Some Procecures
Switch the printer OFF and disconnect the power cord. Raise and remove the Access Cover. Unfasten (5) screws from the left side cover and remove. ACCESS COVER LEFT SIDE COVER LEFT SIDE COVER PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 81 After performing the tests, switch off the power and replace the left side cover. MAIN CIRCUIT BOARD CONNECTOR RECEPTACLE ON MAIN CIRCUIT BOARD CORRECT CORRECT POSITION OF NIBS POSITION OF NIBS ON CONNECTOR ON CONNECTOR TP TEST MODULE TO PCB TEST POINT PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 82: Dc Power Voltage Checks
CHA6 (+24.0V) - CHA1 (GND) TEST POINT CHART NOTE: The power supply voltages are not adjustable. All voltages must read within +/- 10% of the nominal value for correct operation of the printer. PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 83: Potentiometer Assignments
LOCATED ON MAIN CIRCUIT BOARD VR TO ADJUST ITEM Print Darkness Offset Pitch Correction (Use with VR9 on Main PCB) Display POTENTIOMETERS ARE LOCATED UNDERNEATH A FLIP COVER ON THE FRONT PANEL PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 84 Repeat the process b) Clean the sensor c) Verify sensor is operational d) Replace labels with higher quality labels. e) Perform factory reset. PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 85: Adjustment Of Eye-Mark Sensor
Section 4. Electrical Checks and Adjustments Adjustment of Eye-Mark Sensor POTENTIOMETER VR5 (IM) MAIN CIRCUIT BOARD TP TEST MODULE TO PCB TEST POINT PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 86: Adjustment Of Gap Sensor
Repeat the process b) Clean the sensor c) Verify sensor is operational and replace if necessary. d) Replace labels with higher quality labels. e) Perform factory reset. PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 87 Section 4. Electrical Checks and Adjustments Adjustment of Gap Sensor POTENTIOMETER VR6 (GAP) MAIN CIRCUIT BOARD TP TEST MODULE TO PCB TEST POINT PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 88 Repeat the process b) Clean the sensor c) Verify sensor is operational and replace if necessary d) Replace labels with higher quality labels. e) Perform factory reset. PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 4-10...
Page 89: Adjustment Of Labe Penetrating Sensor
Section 4. Electrical Checks and Adjustments Adjustment of Label Penetrating Sensor POTENTIOMETER VR7 (PS) MAIN CIRCUIT BOARD TP TEST MODULE TO PCB TEST POINT PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 4-11...
Page 90: Adjustment Of Paper End Sensor
Repeat the process b) Clean the sensor c) Verify sensor is operational and replace if necessary d) Replace labels with higher quality labels. e) Perform factory reset. PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 4-12...
Page 91 Section 4. Electrical Checks and Adjustments Adjustment of Paper End Sensor POTENTIOMETER VR8 (PE) MAIN CIRCUIT BOARD TP TEST MODULE TO PCB TEST POINT PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 4-13...
Page 92 Stop the test print using the ENTER key and power OFF the printer. The scale of the test print is to be at the beginning of the label. The VR9 (PITCH) adjustment range is +/- 3.75mm. PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 4-14...
Page 93 The VR3 (PITCH VR) adjustment range is +/- 3.75mm. NOTE: If there is no change in the print position when VR3 (PITCH VR) is adjusted, replace the main circuit board. Refer to Section 6.8. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 4-15...
Page 94: Adjustment Of Pitch Correction
Adjustment of Pitch Correction (Part 1 and 2) POTENTIOMETER LINE KEY ENTER DIRECTION VR3 (PITCH) FEED KEY KEYS DSW2-4 POTENTIOMETER VR3 (PITCH) POTENTIOMETER VR9 (PITCH) POTENTIOMETER VR9 (PITCH) MAIN CIRCUIT BOARD PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 4-16...
Page 95: Adjustment Of Front Feed, Back Feed
NOTE: If there is no change in the stop position when VR2 (OFFSET VR) is adjusted, replace the main circuit board. Refer to Section 6.4. VR2 OFFSET LINE KEY ENTER DIRECTION FEED KEY KEYS PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 4-17...
Page 96: Adjustment Of Print Darkness
Adjust VR4 (DISPLAY VR) on the top cover until a suitable display contrast is obtained. If the display appears abnormal, replace the LC/Keyboard PCB (Section 6.9) or the Main Circuit Board (Section 6.4). VR1 PRINT VR4 DISPLAY PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 4-18...
Page 97: Checking The Ribbon Sensor
Turn OFF the power. NOTE: If unable to detect ribbon end, replace the ribbon sensor unit. Refer to Section 6.17 VR2 OFFSET LINE KEY ENTER DIRECTION FEED KEY KEYS PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 4-19...
Page 98 Section 4. Electrial Checks and Adjustments PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 4-20...
Page 99: Section 5. Mechanical Adjustments
Mechanical Adjustments 5.1 Overview The SATO M-10e Printer contains adjustable sub-assemblies. This means that during your regular maintenance, your service technicians are able to make adjustments to reset the printer to factory specifications thereby ensuring optimim performance of your printer.
Page 100: Timing Belt Adjustment
If unable to obtain a suitable tension, replace the timing belt. Refer to Section 6.4 UNFASTEN (5) SCREWS AND REMOVE THE RIGHT SIDE COVER TENSION RANGE 100-500g SCREW “b” SCREW “a” PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 101: Head Facing Adjustment (Print Balance)
Rotate the eccentric post screw to adjust the head position. When correct head position is achieved, tighten the screws. Perform this procedure with Section 5.4 for best print value. LOOSEN (2) SCREWS ROTATE ECCENTRIC POST SCREW TO ADJUST HEAD POSITION PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 102: Print Head Front And Rear Alignment (Print Balance)
Perform this procedure with Section 5.3 to achieve the best print value. LOOSEN (2) SCREWS (ACCESS THROUGH HEAD COVER) HEAD COVER INSERT HEXAGONAL WRENCH OR PIN THROUGH ADJUSTMENT SOCKET AND ROTATE FORWARD OR BACKWARD PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 103: Ribbon Tension Adjustment
Verify that the label and ribbon are still tracking correctly. If still out of adjustment perform Part 2, next page. LOOSEN (2) FIXED SCREWS INSERT A FLAT BLADE SCREW DRIVER IN SLOT TO ADJUST PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 104: Ribbon Tension Adjustment (Part 2)
Step 2. After adjustment, verify that the label and ribbon are still tracking correctly. LOCKING SCREWS RIGHT SIDE LEFT SIDE ECCENTRIC NUT ECCENTRIC NUT PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 105: Section 6. Replacement Procedures
Section Replacement Procedures 6.1 Overview The SATO M-10e Printer contains replaceable components and subassemblies. This section contains step-by-step instructions for removing and replacing the following components and sub-assemblies. • Print Head • Timing Belt • Platen Roller • Feed Roller •...
Page 106 Unfasten (3) screws from back panel. Lift the panel straight up to manuver it from the inside bracket, then pull toward your body. Disconnect cable going to the green LED. ACCESS COVER BACK PANEL LEFT SIDE COVER RIGHT SIDE COVER FRONT COVER PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 107: Steps Prior To Some Procedures
Lift the Rear Panel straight up to manuver it from the inside bracket, then pull toward your body. LEFT SIDE COVER REAR PANEL FRONT COVER RIGHT SIDE COVER DETACH TWO CONNECTORS PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 108: Replacing The Print Head Tt/Dt
Clear Counter Heads. • Confirm that head cables are connected and that they do not touch the head opening spring. Also confirm that you can open and close the head without restriction. PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 109 Section 6. Replacement Procedures Replacing the Print Head REMOVE CENTER PRINT HEAD POST SCREW POSITION PRINT HEAD WITH ALIGNMENT PINS PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 110: Replacing The Timing Belt
Adjust the belt tension as outlined in Section 5.2. Replace the right side cover. UNFASTEN (5) SCREWS AND REMOVE THE RIGHT SIDE COVER UNFASTEN (2) SCREWS TO REMOVE TENSION FROM BELT PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 111: Replacing The Platen Roller
Remove and replace Item 3 Platen Roller. Reattach the Support Clamps. Replace Timing Belt per Section 6.4 Adjust the belt tension as outlined in Section 5.2. Replace the covers. PLATEN ROLLER FEED ROLLER PLATEN ROLLER MOTOR PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 112: Replacing The Feed Roller
Replace (2) Item 1 screws. Replace Timing Belt per Section 6.4 Adjust the belt tension as outlined in Section 5.2. Replace the covers. FEED ROLLER FEED ROLLER PLATEN ROLLER MOTOR PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 113: Replacing The Lc/Keyboard Pcb
Remove (4) Item 5 screws and remove Item 6 LC/Keyboard PCB from front cover. Replace the LC/Keyboard PCB. Reattach connectors. Replace the front cover. LC/KEYBOARD REMOVE LC/KEYBOARD REMOVE (2) SCREWS PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 114: Replacing The Main Circuit Board
Replace the left side cover. Complete the Factory Reset Procedure. INTERFACE CARD SHOWN REMOVED. REFER TO SECTION 6.9 REMOVE (3) SCREWS, TWO AT “EXT” CONNECTOR AND ONE UNDER “SLOT” PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 6-10...
Page 115 Section 6. Replacement Procedures Replacing the Main Circuit Board LEFT SIDE COVER CONNECTORS MAIN CIRCUIT BOARD REMOVE (4) SCREWS TO DETACH CIRCUIT BOARD FROM BRACKET DISCONNECT CABLES FROM CIRCUIT BOARD PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 6-11...
Page 116: Replacing The Interface Pcb
Pull away to detach the connector on the interface from the main circuit board. Replace/substitute optional Interface PCB. Complete the Factory Reset Procedure. REMOVE (2) SCREWS AND PULL AWAY TO DETACH INTERFACE PCB PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 6-12...
Page 117: Replacing The Power Supply
Reattach the cable connections and the Power Supply Cover. Reattach the base to the main chassis. Replace the covers. Check the DC power voltages. Refer to Section 4.3. DETACH THE MAIN CHASSIS FROM THE BASE PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 6-13...
Page 118 Section 6. Replacement Procedures Replacing the Power Supply PEEL BACK AND REMOVE THE POWER SUPPLY COVER REMOVE (7) ITEM 2 SCREWS HOLDING THE POWER SUPPLY TO THE BASE PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 6-14...
Page 119: Replacing The Stepper Motor
Reattach the cable connection. Reattach the base to the main chassis. Adjust belt tension as outlined in Section 5.2 Replace the covers. STEPPER MOTOR DETACH THE MAIN CHASSIS FROM THE BASE PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 6-15...
Page 120 Section 6. Replacement Procedures Replacing the Stepper Motor REMOVE (4) SCREWS DETACH PULLEY FROM MOTOR SHAFT PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 6-16...
Page 121 Remove and replace the fuse(s) with one of equal rating. Do not use a fuse of higher rating. Replace the left side cover. Complete the Factory Reset Procedure. MAIN CIRCUIT BOARD REMOVE AND REPLACE FUSE(S) PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 6-17...
Page 122: Replacing The Fuse(S)
Replace the right side cover. Complete the Factory Reset Procedure. ACCESS OPENING TO FUSE(S) UNFASTEN (5) SCREWS AND REMOVE THE RIGHT SIDE COVER REMOVE AND REPLACE FUSE(S) PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 6-18...
Page 123: Replacing The Eeprom
“U” shaped notch as a reference. Be careful not to bend any of the EEPROM legs and that it is set securely in the socket. Replace the left side cover. Complete the Factory Reset Procedure. NOTCH OUTLINE ON BOARD ALIGN NOTCHES EEPROM CHIP PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 6-19...
Page 124: Replacing The Ribbon Pcb
Remove and replace Item 2 RBM PCB set. Replace the Main Circuit Board. Replace the left side cover. Complete the Factory Reset Procedure. REMOVE AND REPLACE ITEM 2 RBM PCB DETACH ITEM 1 CONNECTORS PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 6-20...
Page 125: Replacing The Pitch Sensor (Sen2 Pcb) (Gap Sensor)
Replace the Sensor Cover. Refer to Section 4.6 “Adjustment of Gap Sensor”. SEN2 DETACH ITEM 2 CONNECTOR REMOVE ITEM 1 SCREW TO DETACH ITEM 3 SENSOR COVER FROM ITEM 4 SEN2 PCB PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 6-21...
Page 126: Replacing The Pitch Sensor (Sen1 Pcb) (Eye-Mark Sensor)
Refer to Section 4.5 “Adjustment of Eyemark Sensor”. REMOVE ITEM 7 SCREW TO DETACH DETACH ITEM 8 FROM ITEM 9 CONNECTOR SEN1 PCB DETACH THE MAIN CHASSIS FROM THE BASE PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 6-22...
Page 127: Replacing The Label Penetrating Sensor (Sen3 Pcb)
Replace the front cover. Refer to Section 4.7 “Adjustment of Label Penetrating Sensor”. REMOVE (2) SCREWS FROM BOTH SIDES OF STAY STAY STAY DETACH ITEM 5 SENSOR FROM ITEM 2 BRACKET PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 6-23...
Page 128: Replacing The Ribbon Sensor (Csen Pcb) Tt Unit
Remove and replace the sensor. Reattach Item 4 connector. Replace the left side cover. Refer to Section 4.13 “Checking the Ribbon Sensor”. REMOVE ITEM 3 SCREW TO DETACH ITEM 5 SENSOR PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 6-24...
Page 129: Replacing The Cutter Unit
Remove and replace the Cutter Unit. Reattach the cable CUTSEN/CUTTER connection to the main circuit board. Replace the covers. DETACH THE CUTSEN/ CUTTER CONNECTOR ON THE MAIN CIRCUIT BOARD PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 6-25...
Page 130 Section 6. Replacement Procedures PN 900109 SATO M-10e TT/DT Printers Service Manual Rev. A 6-26...
Page 131: Section 7. Factory Resets
The Factory Reset Mode allows you to: • Factory Settings/Test Print • Clear Head Counters • Clear Cutter Counter • Clear EEPROM DSW2-4 LINE KEY DIRECTION ENTER FEED KEY KEYS PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 132: Factory Settings/Test Print
Verify that the counters on the test print have reset to 0.0 km. Power OFF the printer and confirm the swiches are in the OFF position. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 133: Clear Head Counters
Verify that the counters on the test print have reset to 0.0 km. Power OFF the printer and confirm the swiches are in the OFF position. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 134: Clear Cutter Counters
Verify that the counters on the test print have reset to 0.0 km. Power OFF the printer and confirm the swiches are in the OFF position. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 135: Clear Eeprom
YES (Clear ) or NO (Do not Clear). If YES is selected press the ENTER key to clear the EEPROM. xxxxxall clear completed Power OFF the printer and confirm the swiches are in the OFF position. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 136: Sample Test Prints
Section 7. Factory Resets 7.6 Sample Test Prints SMALL TEST PRINT LARGE TEST PRINT Illustrations shown are examples only and may not exactly match your output PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 137: Section 8. Troubleshooting
M-10e printer. Use this section to make sure the basics have been checked before deciding you are unable to proceed further. The design of the SATO M-10e printer is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section.
Page 138: Check List
If the print has sections missing, visually inspect the print head to make sure it is clean and has no physical damage. If foreign matter is observed, clean the head using a cotton swab and the Thermal Print Head and Platen Cleaner from the SATO cleaning kit. •...
Page 139 Are you printing on direct thermal paper but have not configured the printer for direct thermal printing with DSW2-1=On? In the direct thermal mode, the ribbon motion sensor is disabled since ribbons are not used for direct thermal printing. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 140: The Ieee1284 Parallel Interface
The Parallel port is now listening for incoming data. Send your print job. The printer will now print (only once) a Hexadecimal (Hex) Dump of everything it received from the host computer. Each 2-digit hexadecimal character represents a character the printer received. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 141: The Rs232C Serial Interface
7. From the Hex Dump, if you are seeing extra 0D (CR and LF) characters, and are using BASIC, refer to the beginning of the Command Code section in the Operator and Technical Reference Manual. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 142: The Universal Serial Bus (Usb)
2. Within the new Window, you should have an Icon listed as System. Double click on this. 3. Click on the Device Manager tab. 4. Make sure that the View Device by type is checked. Scroll down until you get to SATO- USB device.
Page 143 SET NETWARE RANGE 0. If you are not using NetWare, you can disable NetWare entirely with the command SET NETWARE DISABLED. 2. Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 144 3. If you used rarp, make sure that you started the rarp daemon using the rarpd, rarpd -a, in.rarpd- a, in.rarpd -a or equivalent command. Verify that the /etc/ethers file contains the correct Ethernet address and that the SATO enhanced ethernet adapter name matches the name in the / etc/hosts file.
Page 145 ADMIN. Also, make sure that you are not trying to run XAdmin32 with the Microsoft NetWare client. (You must use the Novell 32-bit client.) 2. If you changed the login password, you must change the password in bothe the SATO enhanced ethernet adapter (using the PCONSOLE Print Server Information Change Password command).
Page 146 LAN Server file server. 3. If you are having problems printing to the SATO enhanced ethernet adapter from a client PC that is connected to a Windows NTAS or LAN Server file server, verify that you can print a job directly from the DOS or OS/2 prompt on the file server.
Page 147 2. Because of the many changes that have been incorporated in Windows 95.98 Peer-to-Peer printing since its introduction, it is a good idea to upgrade to the latest version of JetAdmin, (available on the HP web site at http://www.hp.com). PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-11...
Page 148: Error Signals
3 Short Card Copy or 1. R/W error during copying. R/W Error Format Error 2. Card not installed properly. No Card Error 3. File too large. Mem Full Error PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-12...
Page 149: Error Screens
Solution: 1. Correct the host program so not to exceed the receiving buffer. 2. Change the host program until it matches the interface protocol. Warining Sound: Three short beeps External Signal: Machine Error PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-13...
Page 150 Warining Sound: Three short beeps External Signal: Machine Error Head Error Screen Cause: Out of head head ERROR Solution: Replace the head Warining Sound: Three short beeps External Signal: Machine Error PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-14...
Page 151 1. Paper jam at cutter side 2. Cutter slit is not operating properly cutter ERROR Solution: 1. Clean the cutter 2. Clean the cutter sensor Warining Sound: Three short beeps External Signal: Machine Error PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-15...
Page 152 2. Card is not installed xxxxxxxerror 3. No copy domain Solution: 1. Check the copy file 2. Install the card 3. Confirm the copy domain (size) Warining Sound: Three short beeps PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-16...
Page 153: Troubleshooting Tables
Foreign material on head Clean head and platen Excessive print speed Reduce print speed setting Poor quality labels Use high quality label stock Smearing Poor quality ribbons Use genuine SATO ribbons PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-17...
Page 154 Display POT not positioned properly display POWER LED AC power cable not connected Verify that the cable is connected to the not on printer and the AC outlet PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-18...
Page 155 Replenish ribbon supply Ribbon supply out of alignment Realign ribbon sensor RIBBON LED Ribbon sensor blocked Clean ribbon sensor No cardboard core on ribbon rewind Use cardboard core on ribbon rewind PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-19...
Page 156: Head Pattern Examples
CLEAR DARK EVEN TEXT FEED DIRECTION POOR HEAD ALIGNMENT, POOR HEAD ALIGNMENT, BALANCE OUT OF ADJUSTMENT BALANCE OUT OF ADJUSTMENT ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND WILL NOT EXACTLY MATCH YOUR OUTPUT PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-20...
Page 157 OOR HEAD ALIGNMENT, POOR BBON TENSION, ORN PLATEN, OREIGN MATERIAL, DAMAGED RINT HEAD IMPROPER ALIGNMENT BOTTOM EDGE OF BAR CODE IS SHOWN NOT PARALLEL WITH EDGE OF LABEL FEED DIRECTION PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-21...
Page 158: Hex Dump Diagnostic Labels
The data received is printed on a label in hexadecimal format. Return DSW2-4 to the Off position. Turn the printer off and then back on to place it back in the normal mode. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 8-22...
Page 159: Section 9. Optional Accessories
This section contains instructions for installing the following optional accessories: • PCMCIA Memory Expansion • Plug-In Interface Modules • Label Cutter Installation • Flash Memory ROM Expansion • Real Time Clock Installation • Stacker Kit Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 160: Pcmcia Memory Expansion
1 Duplicate number. Display: None 2 Correct program. 2 Data not in print area. 3 Use card with more Printer will ignore invalid 3 Data overflows card capacity. commands. memory. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 161: Plug-In Interface Modules
5. Replace the two Interface Card Retaining Screws. 6. If the new Interface Module is for a serial interface, set DSW1 for the proper operation. 7. Connect the interface cable to the connector PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 162: Label Cutter Kit Installation
Section 9. Optional Accessories 9.4 Label Cutter Kit Installation To Be Determined PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 163 Section 9. Optional Accessories 9.5 Flash Memory Flash Expansion To Be Determined PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 164: Real Time Clock
Section 9. Optional Accessories 9.6 Real Time Clock Installation To Be Determined PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 165 Section 9. Optional Accessories 9.7 Stacker Kit Installation To Be Determined PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 166 Section 9. Optional Accessories PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A...
Page 167: Stacker Assembly
Feed Roller Assembly Note: The spare parts information in this manual is accurate at the time of publication of this service manual and is subject to change without notice. PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-1...
Page 168: Bottom Assembly
RH1A60200 POW1 CORD SET RH1A60300 POW2 CORD SET MD4300622 PAN HEAD SCREW RH1A60010 AC CORD SET MD3300822 PAN HEAD SCREW MD0400622 PAN HEAD SCREW NB2040022 LOCK WASHER P03036000 COVER PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-2...
Page 169 Section 10. Spare Parts List Bottom Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-3...
Page 170: Side Frame Rh Assembly
PA3A60200 RIBBON BRACKET(RL) MD0300422 PAN HEAD SCREW PA1A60100 SUPPORTER CLAMP(B) MJ9300322 THIN HEAD SCREW PA3A60800 PLATE(ESCAPE) PC2A60000 SPRING(FEED ROLLER) PB0A60202 SHAFT(SPRING) P00669000 SPRING (FEED ROLLER) MD4301422 PAN HEAD SCREW PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-4...
Page 171 Section 10. Spare Parts List Side Frame RH Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-5...
Page 172: Side Frame Lh Assembly
ND0060030 E-SNAP RING PT9A60100 ONE WAY HINGE PA1A60100 SUPPORTER CLAMP(B) MJ9300322 THIN HEAD SCREW PA3A60300 PLATE PC2A60100 SPRING(FEED ROLLER)L PB0A60202 SHAFT(SPRING) P00669000 SPRING (FEED ROLLER) MD4301422 PAN HEAD SCREW PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-6...
Page 173 Section 10. Spare Parts List Side Frame LH Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-7...
Page 174 Section 10. Spare Parts List Main PCBA Assembly ITEM CODE DESCRIPTION R01077002 MAIN PCBA MD4300622 PAN HEAD SCREW MA2300622 BIND SCREW PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-8...
Page 175: Ribbon Pcb Assembly
Section 10. Spare Parts List Ribbon PCB Assembly ITEM CODE DESCRIPTION RJ1A60500 RIBBON PCBA KE900711A CARD SPACER RH1A61101 RIBBON CABLE ASSY PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-9...
Page 176: Frame C Assembly
MD4300422 PAN HEAD SCREW PE8500200 GEAR P00619000 COLLAR MD4300622 PAN HEAD SCREW PR3A60201 GUIDE PLATE(BOTTOM) PA3A61800 GUIDE PLATE(RACK) NA1030022 WASHER NB0030022 WASHER MT1300522 HEX NUT NA1030022 WASHER NA1030022 WASHER PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-10...
Page 177 Section 10. Spare Parts List Frame C Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-11...
Page 178: Frame E Assembly
PA3A61910 FRAME(E) MD4300822 PAN HEAD SCREW PA3A62010 SLIDE GUIDE MD4300622 PAN HEAD SCREW PA3A62101 GUIDE PLATE(TOP) PT9A60200 HAND SCREW PT9A60500 ANTI STATIC BRUSH PA3A66410 BEAM MD4300622 PAN HEAD SCREW PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-12...
Page 179 Section 10. Spare Parts List Frame E Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-13...
Page 180: Stay Assembly
Section 10. Spare Parts List Stay Assembly CODE DESCRIPTION PD1A60000 STAY MD4401022 PAN HEAD SCREW PA2A60500 PROTECTOR MD4300622 PAN HEAD SCREW PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-14...
Page 181: Head Lock Assembly
Head Lock Assembly CODE NAME PR3A60300 HEAD LOCK SHAFT ND0060030 E-SNAP RING PR3A60401 HEAD LOCK LEVER MJ1400524 W-POINT SET PE6A60400 COVER(HEAD LOCK LEVER) MH0250621 P-TIGHT SCREW PC0A60000 HEAD LOCK SPRING PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-15...
Page 182 Section 10. Spare Parts List Pressure Roller Assembly CODE DESCRIPTION PB0A60510 SHAFT(PRESSURE ROLLER) PB3A60000 ROLLER ND0070030 E-SNAP RING PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-16...
Page 183: Platen Roller Assembly
Section 10. Spare Parts List Platen Roller Assembly CODE DESCRIPTION RC1A60100 PLATEN ROLLER ASSY PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-17...
Page 184 Section 10. Spare Parts List Feed Roller Assembly NAME RC1A60301 FEED ROLLER ASSY MD4300621 PAN HEAD SCREW PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-18...
Page 185 Section 10. Spare Parts List Guide Plate Top Assembly CODE DESCRIPTION R01150000 GUIDE PLATE(TOP) PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-19...
Page 186 PT2A60100 BEAR FIGHT ND0030030 E-SNAP RING P03038000 CABLE GUIDE MD4300622 PAN HEAD SCREW PC1A60000 HEAD SPRING PB0A61001 HEAD ADJUST SHAFT PB5A60100 HEAD ADJUST CAM MA0301422 PAN HEAD SCREW ND0050030 E-SNAP RING PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-20...
Page 187: Head Assembly
ND0030030 E-SNAP RING PR1A60110 ADJUST PLATE(HEAD) MD4301022 PAN HEAD SCREW PR7A60101 THERMAL HEAD P02551000 POST(HEAD) RH1A60401 HDP CORD SET RH1A60610 HDS CORD SET MD4300822 PAN HEAD SCREW NA1030022 WASHER PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-21...
Page 188 Section 10. Spare Parts List Head Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-22...
Page 189 Section 10. Spare Parts List Head Assembly (Cont) PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-23...
Page 190 PB0A61200 RIBBON SHAFT(TORQUE) NG2201430 PARALLEL PIN PE2A60000 ENCODER PLATE PT2A60300 BEAR FIGHT PA3A60200 RIBBON BRACKET RJ1A60601 RIBBON SENSOR PCB MA2300422 SCREW MD0300422 PAN HEAD SCREW RH1A61300 RIBBON SENSOR CABLE PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-24...
Page 191: Ribbon Unwind Assembly
Section 10. Spare Parts List Ribbon Unwind Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-25...
Page 192: Ribbon Rewind Assembly
P00005000 TORQUE LIMITER NG2201430 PARALLEL PIN PE2A60000 ENCODER PLATE PA3A63800 RIBBON BRACKET(L) MD4300622 PAN HEAD SCREW PE6A60201 MOTOR COVER MH9300822 P-TIGHT SCREW MD4300622 PAN HEAD SCREW MD4300622 PAN HEAD SCREW PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-26...
Page 193 Section 10. Spare Parts List Ribbon Rewind Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-27...
Page 194: Cover Assembly
PH1A60300 TOP COVER(T) PH1A60400 TOP COVER(D) PA3A64800 HINGE PLATE(L) PA3A64900 HINGE PLATE(R) MA2300622 BIND SCREW PB0A61500 RELEASE SHAFT PC1A60201 SPRING ND0030030 E-SNAP RING PE6A21900 MICRO DRIVER JG100551A CK CLAMP PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-28...
Page 195 Section 10. Spare Parts List Cover Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-29...
Page 196 Section 10. Spare Parts List Cover Assembly PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-30...
Page 197: Keyboard Assembly
Section 10. Spare Parts List Keyboard Assembly CODE DESCRIPTION PR7A61110 KB PCB SET MH0300821 P-TIGHT SCREW RH1A60700 KB CABLE SET PC9730100 SPRING(LOCK) RH1A60800 LCD CABLE SET PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-31...
Page 198 PA3A64100 CUTTER GUIDE(A) PA3A66000 CUTTER GUIDE(C) MD4300622 PAN HEAD SCREW PA3A64600 TEAR OFF CUTTER GUIDE PR4A60400 CUTTER GUIDE UNDER(B) MD4300622 PAN HEAD SCREW R01060000 CUTTER BRACKET(B) MD4300622 PAN HEAD SCREW PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-32...
Page 199: Cutter Assembly
P00748000 CUTTER GUIDE TOP(D) MD4300622 PAN HEAD SCREW PB9A60200 GUIDE SCREW P00749000 CT GUIDE SHEET B MD4401022 PAN HEAD SCREW RH1A62001 CUTTER SWITCH CABLE ASSY MH0231022 P TIGHT SCREW PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-33...
Page 200 Section 10. Spare Parts List Cutter Assembly (Option) PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-34...
Page 201: Unwind Assembly
PB2A60101 COLLAR NG3403530 SPRING PIN PA2A60401 ROLL GUIDE PB1A60000 HANDLE MA1400822 SCREW PE4080200 GUIDE STOPPER PA1210400 SPRING PB4A60001 ROLL CORE(3) PV0600100 HAND SCREW 22 MD4401022 PAN SCREW PR1A60610 SHAFT PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-35...
Page 202 Section 10. Spare Parts List Unwind Assembly (Option) PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-36...
Page 203: Stacker Assembly
P00191000 GUIDE BRACKET MA1300622 SCREW NA1030022 WASHER MT1300522 HEX NUT P00184000 COLLAR MA7300522 SCREW P00186000 SLIDE(POST) P00187000 COLLAR NA0040022 WASHER PC1A10200 SPRING(BELT) MD4301022 PAN HEAD SCREW P00906000 POLY SLIDER PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-37...
Page 204 Section 10. Spare Parts List Stacker Assembly (Option) PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-38...
Page 205: Interface Board Assembly
Interface Board Assembly CODE DESCRIPTION MD3300622 PAN HEAD SCREW WCL404070 PARALLEL INTERFACE WCL404060 INTERFACE WCL404051 HIGH SPEED SERIAL INTERFACE 11S000158 10/100 ETHERNET INTERFACE 11S000136 (CX/TX INTERFACE) 11S000162 WIRELESS RF INTERFACE PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-39...
Page 206 Section 10. Spare Parts List PN 9001098 SATO M-10e TT/DT Printers Service Manual Rev. A 10-40...

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