Inverter Unexpected Shutdown; Internet Connection Problems - Redback ST10000 Owner's Manual

Inverter unexpected shutdown

The inverter may shut down or isolate itself from the grid if it detects supply conditions that may cause damage to the inverter
or batteries; or create an unsafe situation. Incident causes can be diagnosed by examining the data available on the portal.
Unexpected shutdowns may occur in the following circumstances:
Cause
Continuous Backup Load exceeds
10kW.
Backup Load exceeds 16.5kW for more
than 60 seconds.
Backup Load exceeds available Battery
+ Solar power.
If internal temperature is greater than
60 C.
°
Grid supply is not of acceptable
quality, as defined by AS/NZS 4777.2.

Internet connection problems

Occasionally, your inverter may lose internet connection and be reported as "offline". Ethernet connected systems usually self-
repair after a system restart. Wi-Fi problems usually require that the system is re-onboarded. The most common causes of
"offline" reports are:
Indication
Change of Internet Service Provider e.g., Telstra,
Optus, TPG, Dodo etc
New router or modem
Change of Network name or SSID
Changed settings in router or modem
Changed Wi-Fi or Network password
Too many users or devices on your home Wi-Fi
network
Wi-Fi signal is weak or variable due to obstructions
or distance between the inverter and your Wi-Fi
router's antenna.
Attempting connection to a 5Ghz Wi-Fi network
Relevant charts for
diagnosis (in portal)
Backup Load- Power
Backup Load- Power
Backup Load- Power; Battery- Power; PV- Power
Inverter- Temperature
Battery Cabinet-Temp.
Grid-Voltage Grid-Frequency
Grid-Status
Connection affected
Ethernet




Comment
May occur when too many devices are active on the
backup circuit.
May occur with too many devices or when a high start-
up current device turns on.
Output is reduced above 45
The EMS and backup circuit will operate if power is
available from PV or batteries. Ask your installer or
electricity provider to investigate if grid supply is
frequently poor.
Remedy
Wi-Fi
Ethernet: Restart the system.

Wi-Fi: Restart the system and re-onboard.



Wi-Fi: Restart and re-onboard

Limit users or devices; upgrade Wi-Fi router;

connect inverter using ethernet.
Experiment with Wi-Fi router locations; use a Wi-
Fi extender; connect using ethernet.

This equipment is not compatible with 5Ghz Wi-Fi
 networks. Use a 2.4Ghz network or ethernet.
Owner's Guide – Redback ST10000 and BE14 000-HV - v1.6
Redback Technolo gies
C.
°
23