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5.10
Service information
In case problems occur with the machine, a four-digit service code is output in
the display panel in addition to the service indicator (tool key).
Eliminate the cause or note down the service code and inform your authorised
Hako service partner.
If the cause has been eliminated, the fault must be acknowledged via the
OFF/ON button.
Service
Fault
code
1251
Brush stops
1261
Brush stops
1463
Suction tur-
bine stops
1591
No water
supply
316E /
Power level is
3251
faulty
3265 /
Service code
3266
indicator
when turning
on the
machine
05-7155-00.fm
Cause
Foreign particles between
the brush and the shaft
• Foreign particles block
the brush
• Brush is not positioned
correctly in the holder
• Foreign particles in the
suction turbine
• Suction turbine is
damaged
• Water valve is defective Contact the customer
• Fresh water filter is not
screwed in fully
• Cables on battery poles
are loose or detached
• Battery is not charged
Low capacity of the inter-
nal back-up battery of the
machine or discharged
Maintenance and servicing
Remedy
Inspect the brush for
foreign particles and
remove them if
necessary
• Inspect the brush for
foreign particles and
remove them if
necessary
• Actuate the brush
decoupling system,
contact the customer
service, if necessary
Contact the customer
service
service
Screw in the fresh
water filter as far as it
will go
Contact the customer
service
Charge the battery
Contact the customer
service
49
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