Atos OpenScape Unify CP410 User Manual
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Atos OpenScape Unify CP410 User Manual

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Unify OpenScape
Desk Phone CP
Atos Unify
OpenScape Desk Phone
CP410
User Guide SIP
A31003-C1000-U150-01-7619

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Summary of Contents for Atos OpenScape Unify CP410

  • Page 1 Unify OpenScape Desk Phone CP Atos Unify OpenScape Desk Phone CP410 User Guide SIP A31003-C1000-U150-01-7619...

  • Page 2: Important Information

    Important information Important information For safety reasons, the telephone should only be supplied with power: using the original power supply unit. over a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Never open the telephone. Should you encounter any problems, consult your administrator.

  • Page 3: Care And Cleaning Instructions

    Important information Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to malfunctions or may damage the device. Do not use substances such as alcohol, chemicals, solvents or scouring agents, as these substances can lead to surface damage. Clean the phone with a soft and slightly damp cloth.

  • Page 4: License Information

    Important information Energy Star ENERGY STAR is a US Environmental Protection Agency voluntary program that helps businesses and individuals Save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the US Envir- onmental Protection Agency.

  • Page 5: Table Of Contents

    Contents Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Icons used in the manual Displays for describing operation Selecting and confirming actions Action not selected Conversation display Service...
  • Page 6 Contents Navigation keys Audio controls Dialpad Display Display brightness Display contrast Home screen Displays on the status line for adjusting the volume Voicemail Adjusting the display angle Different display interfaces Context-dependent displays Actions with function keys Action via dialpad Actions with navigation keys Ports on the underside of the phone Threading the connection cables How to use network connections...
  • Page 7 Contents Programmable keys on the key module Answering machine (“Voicemail”) Inline notification Display of the inline notification Shortened inline notification Cancelling inline notification Settings menu User settings Administrator settings Control and monitoring function Remote monitor and access warnings Status during connection Configuring the phone default settings Adjusting the display brightness Adjusting the default volumes...
  • Page 8 Contents Using autodial delay During a call Activating or deactivating the microphone Changing the volume Switching from handset to speakerphone mode Switching from speakerphone mode to the handset Switching from headset to speakerphone mode Open listening to the room Displaying DTMF digits Using pre-configured DTMF codes Consulting a second party Switching to the held party (alternating)
  • Page 9 Contents Making calls in the team Group call Picking up the group call with the key “Call pickup” Picking up a group call immediately Picking up a group call Ignoring a group call Making calls via multiple lines (“multi-line”) Line or trunk keys Incoming calls Call barging Making calls on a multi-line phone...
  • Page 10 Contents Other settings and functions Setting the “Landing screen” Audio settings Ringer type Switching to a ringer beep Pattern melody Pattern sequence Room character Open listening mode Setting the headset port use Special ringers Activating or deactivating the ringer Tone and indication with unsecured voice connection Country-specific setting Display language Date display format...
  • Page 11 Contents Defining the ring duration before call forwarding is activated Call forwarding chain CTI calls Beep on auto-answer Beep on auto-reconnect Paging call Enabling or disabling the hold reminder tone Setting the hold reminder time Enabling or disabling “Hold and hang-up” Enabling or disabling “Music on hold”...
  • Page 12 Contents Individual settings that impact energy efficiency Web interface (WBM) Launching the web interface Administrator settings Logging into the user settings User menu Licenses Importing contacts via WBM Exporting contacts via WBM Fixing problems Caring for your phone Troubleshooting Messages during remote configuration Repair and recycling concept, extending performance cap- ability Recycling and disposal of equipment in the OpenScape Desk Phone family...

  • Page 13: General Information

    General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: The function is not configured for you and your telephone.

  • Page 14: Displays For Describing Operation

    General information Displays for describing operation Keys required to perform an action, such as and the associated dis- play text, are shown in the highlighted column on the left. The action is described in the main column on the right. To improve the legibility of the user guide, the operating steps are not always shown in full.

  • Page 15: Action Not Selected

    General information Action not selected Display illustrations Step-by-step illustration in the user guide When an action is not selected, it will be shown right-aligned in a dark grey colour. Favourites The corresponding key is also shown. The action can be executed by pressing the key even if it has not been selected. Conversation display When the phone is idle, the first entry in the conversation list is highlighted and selected.

  • Page 16: Service

    General information Information displayed for a selected conversation Melanie Miller If a conversation contact is selected in the list, it will be highlighted in blue. Accept and select the conversation by pressing the adjacent function key or press to establish the connection. To open the context menu, press the navigation key.

  • Page 17: Intended Use

    General information Intended use The OpenScape Desk Phone CP410 is a desktop unit designed for voice trans- mission and for connection to the LAN. It can also be used as a workstation device. The OpenScape Desk Phone CP410 can also be connected to Wi-Fi with the additional Wi-Fi dongle CP10.

  • Page 18: Remote Configuration For Cloud Service Providers

    Remote configuration for cloud service providers Remote configuration for cloud service providers From factory defaults to operational telephone This section describes the Remote administration process, from the initial factory defaults to the operational telephone. If your telephone is already operational, continue reading from section "Getting to know the OpenScape Desk Phone CP410"...

  • Page 19: Starting The Remote Configuration

    Remote configuration for cloud service providers Enter the PIN you received from the administrator. Only numeric characters are accepted. Confirm the entry. Starting the remote configuration Once you have entered a valid PIN, the remote configuration of the telephone starts automatically. Once the configuration is concluded, the telephone is operational with the required settings.

  • Page 20: Getting To Know The Openscape Desk Phone Cp410

    Getting to know the OpenScape Desk Phone CP410 Getting to know the OpenScape Desk Phone CP410 The following sections describe the most frequently used controls and displays. The user interface of the phone You can make and receive calls as normal using the handset. The status LED displays the phone connection status.

  • Page 21: Function Keys

    Getting to know the OpenScape Desk Phone CP410 The fixed function keys on the right of the display correspond to the fixed functions on the display. The function keys (non-programmable) are assigned to the following functions: : Provides access to the user menu for locally controlling the phone settings.

  • Page 22: Fixed Function Keys

    Getting to know the OpenScape Desk Phone CP410 Function when key is pressed Function key next to the display: Activates the function shown next to the key on the display or opens an additional menu. If there is no description on the display next to the key, the key is not active.

  • Page 23: Navigation Keys

    Getting to know the OpenScape Desk Phone CP410 The status of a function is shown by the LED display for the corresponding func- tion key. Depending on how they are programmed, you can use the keys as fol- lows: "Programming the function keys" à page 97 Function keys, see Line and direct station selection (DSS) keys can only be programmed by the administrator via the program or service menu.

  • Page 24: Audio Controls

    Getting to know the OpenScape Desk Phone CP410 The pictograms for the navigation keys in this manual do not look identical to the navigation keys on the hardware. Key / pictogram Functions when key is pressed In lists and menus: One level up Entry selected: Cancel action In input fields: Delete character to the left of the cursor In lists and menus: One level down...

  • Page 25: Dialpad

    Getting to know the OpenScape Desk Phone CP410 Dialpad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dial- ling a number. To delete digits press In situations where text input is possible, for example when entering the user pass- word, you can also use the dial keys to enter text in addition to the digits and spe- cial characters mentioned.
  • Page 26 Getting to know the OpenScape Desk Phone CP410 ’ “ Special characters (not in 123 mode) Space Extended character Toggle between uppercase and lowercase and number entry Multi-function keys Function during text input Function when held down Types special characters 2 seconds: Ringer off 3 seconds: Beep rather than ringer...
  • Page 27 Getting to know the OpenScape Desk Phone CP410 Mode (# can also be used here to switch): 123: Digits only ABC: Uppercase letters only Abc: First letter in uppercase, subsequent letters in lowercase abc: Lowercase letters only Move cursor left: Moves the cursor to the left Move cursor right: Moves the cursor to the right Copy: Copies the entire content to the clipboard Paste: Inserts the entire content from the clipboard at the cursor position...

  • Page 28: Display

    Getting to know the OpenScape Desk Phone CP410 Complete your input by pressing the corresponding function key. Display The various screens displayed in the following sections depend on the configuration by the administrator. Some items may not be dis- played if not configured. Display brightness You can adjust the display brightness to suit your ambient lighting.

  • Page 29: Home Screen

    Getting to know the OpenScape Desk Phone CP410 Home screen If no calls are taking place or settings being made, the phone is in idle mode. Time screen Status icons Date and time Presence status Menu options (e.g. for other screens) The selected menu option is highlighted Phone number Press this key to return to the home screen from a voicemail menu (see...
  • Page 30 Getting to know the OpenScape Desk Phone CP410 Status bar The status bar at the top of the screen displays the current time, phone status, presence status, and the phone number or name. Different icons represent dif- ferent situations and status. When the phone is idle, the status bar displays also the current date.
  • Page 31 Getting to know the OpenScape Desk Phone CP410 Presence status Various icons are displayed indicating the presence status. Icon Meaning Available Away Break, Be right back Call me Home Meeting Lunch Office Offline Out of office Sick Vacation Call status Various icons are displayed indicating the call status.
  • Page 32 Getting to know the OpenScape Desk Phone CP410 Icon Meaning Active (connected) video call Call that has encountered a “Busy” condition. Answered call (old) Missed call Dialled call Call on hold New voice mail Call you forwarded Call you forwarded unconditionally A call that has encountered “Unobtainable”.
  • Page 33 Getting to know the OpenScape Desk Phone CP410 Navigation Various icons are displayed indicating the navigation options. Icon Meaning Expandable list Expanded list Options Scroll up or down in lists Cancel Information Back to previous entry or list Blacklist Call log Search Filter in lists Settings...
  • Page 34 Getting to know the OpenScape Desk Phone CP410 Communication Various icons are displayed indicating the communication options, i.e. how to handle an incoming call. Icon Meaning Accept call Deflect call Call on hold Redial Repertory call Conference call Add caller to conference Transfer Select line Number of events (1…99, additional events are marked with a...
  • Page 35 Getting to know the OpenScape Desk Phone CP410 Icon Meaning Line active Line on hold Line alert Unregistered line Availability status Various icons are displayed indicating the availability status. Icon Meaning Busy Available Away Taking a break In group call or meeting Out for lunch In office Out of office...

  • Page 36: Displays On The Status Line For Adjusting The Volume

    Getting to know the OpenScape Desk Phone CP410 Connectivity status Various icons are displayed indicating the connectivity status. Icon Meaning Mailbox USB available Unsecure Wi-Fi connection. The strength of the signal is indic- ated by the “filling”. Secure Wi-Fi connection. The strength of the signal is indicated by the “filling”.

  • Page 37: Voicemail

    Getting to know the OpenScape Desk Phone CP410 Display Meaning Ringer volume in 10 levels when the ringer is switched off Handset or speaker volume in 10 levels after picking up the handset or switching to speakerphone mode. Voicemail Press the key shown. If your telephone is connected to a voicemail system (such as Smart Voicemail), key will light up in addition to the Notification LED to alert you to any messages that have arrived.
  • Page 38 Getting to know the OpenScape Desk Phone CP410 Landing screen The landing screen displays the contents of the screen that is displayed by default. For changing the landing screen, see "Setting the “Landing screen”" à page 130. Conversations When set, the conversation list is displayed on the landing screen and is a col- lection of contact details and data from the call log.
  • Page 39 Getting to know the OpenScape Desk Phone CP410 Start First level Second level Administrator settings Presence To access the menu "Presence", press the key above the function keys to the right of the display. “Presence”can be used for the following functions: Controlling call forwarding Controlling “Do Not Disturb”...

  • Page 40: Context-Dependent Displays

    Getting to know the OpenScape Desk Phone CP410 Be Right Back In Meeting Offline Away UC preferred device shows the current device and when selected displays a screen to select a device that has been defined in the UC application. The OpenScape UC Presence state can be also changed from the OpenS- cape UC web client.

  • Page 41: Actions With Navigation Keys

    Getting to know the OpenScape Desk Phone CP410 If the conversation is already shown in the list before your input is complete, you can dial the number immediately using the associated function key or start a call with a new number (see "Opening details of a conversation or conducting a call"...

  • Page 42: Ports On The Underside Of The Phone

    Getting to know the OpenScape Desk Phone CP410 Ports on the underside of the phone Network LAN port PC LAN port USB-A port Optional power supply Headset port Handset port Key module port Note The key module is not “hot-swappable”: Always switch off the phone before removing or connecting a key module.

  • Page 43: Threading The Connection Cables

    Getting to know the OpenScape Desk Phone CP410 Threading the connection cables The picture shows an example of the OpenScape Desk Phone series. Your actual phone may look different. Thread the connection cables on the back of the phone through the holes in the stand.

  • Page 44: Using The Usb Port

    Getting to know the OpenScape Desk Phone CP410 The picture shows an example of the OpenScape Desk Phone series. Your actual phone may look different. USB port PC LAN port Network LAN port Using the USB port The USB type A port above the display can be used for connecting the following items: A USB headset, not included A mobile ION handset (DECT), not included...

  • Page 45: Key Module Km410

    Getting to know the OpenScape Desk Phone CP410 Key module KM710 A function or selected dialling can be programmed on two levels (“normal” and “shifted”) that can be invoked by pressing the key below the function keys, thereby doubling the functions that can be assigned to the key module (see "Programming the function keys"...

  • Page 46: Key Module Km710

    Getting to know the OpenScape Desk Phone CP410 Key module KM710 The KM710 is an optional key module attached and connected to the right side of the phone that provides an additional 12 illuminated and programmable function keys at two levels, i.e. additional 24 functions (see "Programmable function keys"...

  • Page 47: Updating The Phone

    Getting to know the OpenScape Desk Phone CP410 Key module bright- Select “Key module brightness”. The current setting is displayed. ness Select “Edit”. Use the function key to increase the value. Use the function key to decrease the value. Optionally, use the keys on the dialpad. Save the setting.

  • Page 48: Operating The Openscape Desk Phone Cp410

    Operating the OpenScape Desk Phone CP410 Operating the OpenScape Desk Phone CP410 The following descriptions provide an overview of how to operate the phone. Before operating, you should set up the user password to protect the phone against unauthorized use (see "Privacy and security"...

  • Page 49: Opening Details Of A Conversation Or Conducting A Call

    Operating the OpenScape Desk Phone CP410 The status of a conversation is displayed with an icon and text. The list is ordered chronologically based on the last event. The latest entry appears at the top of the list. Active calls are displayed before the historical con- versations.

  • Page 50: Creating Or Editing Conversations

    Operating the OpenScape Desk Phone CP410 Select “Contact details”. This displays the contact details for a conversation. Contact details Creating or editing conversations Conversations are created based on dialled or received calls. New contacts are synchronized with the phone when connected to the Microsoft® Exchange server. When the LDAP has found a contact and you call that contact, this contact is trans- ferred to conversations.
  • Page 51 Operating the OpenScape Desk Phone CP410 Open the details of the conversation using the navigation key. Select “Contact details”. Contact details Select the corresponding icon to open the edit mode. You can complete the fol- lowing fields for a contact: Last name: Last name of the contact First name: First name of the contact Work x: Work phone number.

  • Page 52: Searching For Conversations

    Operating the OpenScape Desk Phone CP410 You can add missing fields values also at a later time. The information is shown on the display the next time you call this contact. Create a new contact from the conversation list You can create a new contact from the conversation list with no previous history. Scroll to the header row of the list “Conversations”...
  • Page 53 Operating the OpenScape Desk Phone CP410 Enter the first digits of the phone number to see all phone numbers starting with the digits in the search box. Use the key to switch from numeric to alphanumeric input. Press the function key next to a search result to call the contact. Search for names (alphanumeric search string) Searching for text strings (alphanumeric search) depends on the configuration of the LDAP.
  • Page 54 Operating the OpenScape Desk Phone CP410 Search input Functionality Matches any entries where the last name is AMBER, exactly “amber” Matches any entries where the last name starts AMBER,, with “amber,” Matches any entries where the last name is AMBER, P exactly "amber"...

  • Page 55: Filtering Conversations

    Operating the OpenScape Desk Phone CP410 "Alphabetical order" means A-Z ordering based on the first character in the name / names / topic of the conversation or contact. In the case of persons’ names, the order is based on the first character of the first name or last name as displayed in the conversation list.

  • Page 56: Displaying The History Of A Conversation

    Operating the OpenScape Desk Phone CP410 Displaying the history of a conversation The latest call of a conversation is shown directly in the conversation list. The his- tory of other calls can be viewed during a call in the details or also directly within the history option.

  • Page 57: Marking All Conversations As Read

    Operating the OpenScape Desk Phone CP410 Marking all conversations as read You are able to mark all new missed calls in the conversation list as read in a single action. By this, all conversations with new missed call events will change to show normal missed call events and the missed call counter is reset to zero.

  • Page 58: Telephony Interface

    Operating the OpenScape Desk Phone CP410 Telephony interface Telephony view Incoming call Your phone rings and the notification LED flashes. In addition to the common phone functions such as “Accept”, additional information and functions may be displayed.

  • Page 59: Programmable Function Keys

    Operating the OpenScape Desk Phone CP410 When conducting a call During a call, select any function key to perform the corresponding action such transferring the call. Switching to a different menu during a call Use the key while on a call to switch to “Conversations”. Programmable function keys Programmable function keys are situated in the “Favourites”...

  • Page 60: Answering Machine ("Voicemail")

    Operating the OpenScape Desk Phone CP410 The administrator may have configured the switch action to affect all connected key modules and the keys on the phone. Depending on how they are programmed, you can use the keys as: Function keys (see "Function keys on the key module"...

  • Page 61: Display Of The Inline Notification

    Operating the OpenScape Desk Phone CP410 To see more information about the incoming call, press the function key next to the notification to switch to favourites. When the notification is shown even when the screen “Favourites” is not displayed, the function key can be used to dismiss the notification. Display of the inline notification An inline notification is shown in the following situations: For DSS and “Multiline”...

  • Page 62: Cancelling Inline Notification

    Operating the OpenScape Desk Phone CP410 Cancelling inline notification The inline notification can be cancelled by pressing the function key adjacent to the notification. This will have one of the following consequences: Display the screen “Favourites”: If you visit the screen when an inline noti- fication is displayed, the notification is cancelled, i.e.

  • Page 63: Administrator Settings

    Operating the OpenScape Desk Phone CP410 Save the setting. Parameters You can set values in some submenus. Press the function key to open the parameter setting. Press the function key for the desired parameter value. The setting is changed and you return to the previous menu.

  • Page 64: Control And Monitoring Function

    Operating the OpenScape Desk Phone CP410 Control and monitoring function A control or monitoring function can be activated on the phone for service pur- poses by remote maintenance. Control function The administrator has the option to activate and deactivate features of the phone via remote maintenance.

  • Page 65: Status During Connection

    Operating the OpenScape Desk Phone CP410 In case of a new HPT request to access the phone in observation mode the prompt screen will offer two options: Accept - acceptance removes the prompt screen and allows the remote ac- cess HPT connection to be completed. Reject - rejection clears the prompt and does not allow the remote access connection.

  • Page 66: Configuring The Phone Default Settings

    Configuring the phone default settings Configuring the phone default settings Adjusting the display brightness You can adjust the brightness of the display to suit the ambient lighting. You can also configure this setting via the web interface (see "Web inter- face (WBM)"...

  • Page 67: Adjusting The Key Clicking Sound

    Configuring the phone default settings Alert beep Call waiting tone Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Audio”. Audio Select “Volumes”. The settings for the various volumes are displayed. Volumes Select the audio setting.
  • Page 68 Configuring the phone default settings Adjusting the volume Select “Volume”. Volume Select the default setting using the adjacent function key. You can choose between the following options: Off (no clicking sound) Medium High Save the setting. Setting the key click scope Select “Active for:”.

  • Page 69: Connecting To Openscape Uc

    Configuring the phone default settings Select the scope for the key clicking sound: Dialpad only All keys Save the setting. Connecting to OpenScape UC You can also configure this setting via the web interface (see "Web inter- face (WBM)" à page 176).
  • Page 70 Configuring the phone default settings The phone will login using the given user credentials. If the data is incomplete, the phone will not login at all. If you experience difficulties with the OpenScape UC configuration, contact the administrator.

  • Page 71: Making Calls

    Making calls Making calls Incoming calls The phone rings if the ringtone is active. The notification LED also flashes. The call- ing party information (e.g. name, phone number) is displayed in the status bar and in the information section on the central part of the display. Any settings currently made on the phone are interrupted by an incoming call.

  • Page 72: Answering A Call Via The Headset

    Making calls Answer Select “Answer”. Optionally, select the key shown. The key lights up . The speakerphone function is activated. "Volume" à page Adjust the call volume, if necessary (see 24). Suggestions for using the speakerphone mode Adjust the call volume while speakerphone mode is active. The ideal distance between the user and the phone in speakerphone mode is 50 cm.

  • Page 73: Rejecting A Call

    Making calls Rejecting a call You can reject an incoming call. Prerequisite: An incoming call is displayed or signalled. The function is approved by the administrator. Press the function key. The caller hears a busy signal or the server redirects the Reject call to voice mail.

  • Page 74: Outgoing Calls

    Making calls Outgoing calls If the option “Busy when dialling” is enabled, you will not be interrupted by an incoming call (see "Allowing “Busy when dialling” for outgoing calls" à page 160). In this case, the caller hears the busy signal or is redirected to voice mail. You make a call by entering the phone number of the relevant party using the dialpad or by searching for this party in the list “Conversations”.
  • Page 75 Making calls Optionally, press the speakerphone key. The input field in “Conversations” is opened in numeric mode. Internal: Enter the phone number. External: Enter external code and phone number. Confirm when the complete number has been entered. Optionally, select a contact from the list of previous calls and press the cor- responding function key.

  • Page 76: Dialling With The Selected Dialling Key

    Making calls Enter the phone number. The loudspeaker or headset key illuminates when you enter the first digits. If necessary, correct the input using the navigation keys. Press “OK” to confirm that the phone number is complete or wait until the autodial delay expires (see "Using autodial delay"...

  • Page 77: Calling With A Direct Station Select (Dss) Key

    Making calls The conversations list is displayed on the screen. If the contact you want is not vis- ible, then select by scrolling with the navigation keys. Optionally, search by entering the phone number or name. Confirm the selected contact or phone number with the function key. The phone number is used for calling the contact.

  • Page 78: Redialling

    Making calls Redialling No history is created for contacts if the call log or Microsoft® Exchange is deactivated. Conversations that have been dialled manu- ally or searched for via LDAP are also not created. Previous entries are deleted. Prerequisite: A programmable key has been configured with the redial function. From the conversation list You can use conversation list to call your last connected party via the history of a previous conversation or you can call via the contact details (see...

  • Page 79: Requesting Callback

    Making calls Calls you have missed are indicated with Select the contact and confirm. The call is set up with the number displayed. John Doe Requesting callback You can request a callback if the contact called is busy or if nobody answers. You receive a callback when the other party's line becomes free.

  • Page 80: Using Autodial Delay

    Making calls Using autodial delay A number is automatically dialled after a set delay starting from the entry of the number's last digit. The autodial delay can be used in the following situations: When dialling in idle mode When deflecting an incoming call During a consultation When transferring an answered call The delay interval can be reduced by performing one of the following activities:...

  • Page 81: Switching From Handset To Speakerphone Mode

    Making calls Switching from handset to speakerphone mode Note that there are two different modes (US and Standard) and you can activate your preferred setting as appropriate. Prerequisite: You are conducting a call via the handset. The microphone and loudspeaker functions are activated by the administrator.

  • Page 82: Open Listening To The Room

    Making calls Open listening to the room You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker. Prerequisite: You are conducting a call via the handset. Activating open listening To activate open listening, press the key shown.

  • Page 83: Consulting A Second Party

    Making calls The DTMF-based functions can only be sent when a call is active and can also be configured locally on the device, on the web interface, or via the RingCentral server. Prerequisite: You are conducting a call. While on the screen “Active call”, press the DTMF sequence of the dialpad keys that is configured to a specific action, e.g.

  • Page 84: Switching To The Held Party (Alternating)

    Making calls The second party hangs up If the second party hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled (see "Enabling or disabling “Hold and hang-up”" à page 155). Otherwise, the first call will remain on hold until you receive this prompt after a defined time interval.
  • Page 85 Making calls A server (multi-party) conference: A media server hosts a large conference call and all participants automatically establish a new single call to the media server. Prerequisite: You are conducting a consultation call or have accepted a second call and the conference function is allowed (see "Allowing a conference"...

  • Page 86: Putting On Hold And Retrieving Alternately Or Simultaneously

    Making calls Optionally, press the loudspeaker key, if you are in speakerphone mode. Both call partners remain connected. You are disconnected from the conference call. Disconnecting a party Select “End conf.”. Both connections are closed. End conf. Ending the server hosted conference Allowing call partners to continue a conference after you exit Select “Exit conf.”.

  • Page 87: Connecting Parties

    Making calls Connecting parties You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call and call joining is allowed. Select and confirm the option shown. The active and held calls are joined. you can Complete transfer hang up the phone.
  • Page 88 Making calls call, you can end the first call or place it on hold for subsequent retrieval. You can block the second call (see "Allowing call waiting" à page 157). Answering a second call Prerequisite: You are conducting a call and call waiting is allowed ("Allowing call waiting"...
  • Page 89 Making calls Ending the second call by hanging up If you or the second call partner hangs up, you will be prompted to retrieve the first call again if “Hold and hang-up” is disabled (see "Enabling or disabling “Hold and hang-up”"...

  • Page 90: Transferring A Call

    Making calls If you did not set a phone number when programming call deflection, you are prompted to enter a destination phone number for call deflection. Enter and confirm the destination phone number. The second call is deflected to the destination specified. You are reconnected with the first party.

  • Page 91: Ending A Call

    Making calls Enter and confirm the phone number of the second party to whom you want to transfer the call. You can also select and call the contact from conversations at this point. Announce the call you want to transfer. Select “Complete transfer”.

  • Page 92: Configuring Local Call Forwarding

    Making calls Optionally, press the key shown. The LED goes out. After the call has ended (either by you or the remote party), end of call notification with duration of the call will be shown on the phone screen. Configuring local call forwarding You can also configure the call forwarding settings via “Presence”...

  • Page 93: Using Microsoft® Exchange

    Making calls Incoming calls Select “Incoming calls”. Select “Forwarding”. Forwarding Select “Alerts”. Alerts Enable or disable visual alerts, i.e. messages on the screen. Visual Enable or disable audible alerts, i.e. alert sounds. Audible Select the party for forwarding the call. The following options are available: Forwarding party Display first Display last...

  • Page 94: Searching For Contacts Via Conversations

    Making calls Edit the settings for the Microsoft® Exchange server by entering the following information: IP address of the server Username User password Folder (optional) for the source data Save the setting. Searching for contacts via conversations For a description of how to perform searches, refer to "Searching for conversations"...

  • Page 95: Listening To Voice Mail

    Making calls Select “Contact details” to display the details of the contact. Contact details Select “History” to view the call history. History Select “Share contact” to share the contact details to the paired devices such as Share contact mobile phones. Select “Delete”...
  • Page 96 Making calls The notification LED lights up to signal new messages. It only extinguishes when all messages have been picked up. The number of messages is displayed on the screen. Picking up messages Press the MWI key. Select “Voicemail”. The answering machine is called and the voice mails are con- Voicemail trolled by the voice mail server.

  • Page 97: Programming The Function Keys

    Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with programmable keys that can be programmed on two separate levels. After programming a function key, a “label” must be assigned to each cor- responding function.

  • Page 98: About Programming A Key

    Programming the function keys CF busy - int. Immediate ring Ringer off Start recording Hold AICS ZIP tone Alternate Server feature Blind transfer call Transfer call Send URL Deflect 2nd alert 1) The feature is not available on an OpenScape 4000 phone system. 2) This function may be available only if supported by the SIP server.

  • Page 99: Labelling Function Keys

    Programming the function keys Save the setting. Via “Settings” Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Phone”. Phone Select “Program keys”. Program keys If a key module is connected, press the function key you want to program.

  • Page 100: Setting Up A Selected Dialling Key

    Programming the function keys Label Select “Label”. Enter the label text. Press the function key to conclude input. Save the setting. Setting up a selected dialling key Hold down the function key in the left panel, in the menu “Favourites” or on a con- nected key module until the key programming menu is displayed.
  • Page 101 Programming the function keys Editing repertory dialling "Programming a key" à page Open the menu “Program keys” (see 98). Select the function key. Select “Repertory dial”. Repertory dial Select “Dial ...”. Dial ... Edit the label, if required. Select “Dial string”. Dial string Edit the dial string, i.e.

  • Page 102: Using Contact Data From A Conversation

    Programming the function keys Using contact data from a conversation You can assign phone numbers to selected function keys using the contact data from an existing conversation. It is also possible to copy the contact name and use it as a key label, but only with selected dialling keys. Initiate the programming (see "Programming a key"...
  • Page 103 Programming the function keys Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Reset”. Reset Activate or deactivate the setting for “Key programming” to be included in or excluded from the reset. If included, all function key settings are reset. Select “Reset selected user data”...

  • Page 104: Making Calls In The Team

    Making calls in the team Making calls in the team Group call The administrator can incorporate multiple telephones in a call pick-up group. If the phone belongs to a pick-up group, you can also accept calls intended for other members of the group. A group call is displayed on the phone.

  • Page 105: Picking Up The Group Call With The Key "Call Pickup

    Making calls in the team Ring on Ring on Phone status group call = group call = Headset Beep Beep Open listen- Headset and Headset and loudspeaker loudspeaker Speak- Beep Beep erphone Speaker Speaker mode Further administrator settings for group calls: The group call can be picked up both by lifting the handset and via the option “Pickup call”.

  • Page 106: Picking Up A Group Call

    Making calls in the team Optionally, press the headset key. Optionally, press the speakerphone key. Picking up a group call Prerequisite: The function key “Call Pickup” was programmed on a connected key module. Select “Call Pickup”. Call Pickup Optionally, lift the handset. Optionally, press the "Group pickup"...
  • Page 107 Making calls in the team Primary line All multi-line telephones have a single primary line. This line can be reached in the usual manner via your public phone number. Incoming calls to your number are sig- nalled on this line. To avoid conflict between individual multi-line phones, the functions “Do not disturb”...

  • Page 108: Incoming Calls

    Making calls in the team Meaning Flashing green: "Incoming calls " à page Incoming call on the line (see The incoming call was prioritized and selected in accord- ance with the option "Automatic line selection for incoming calls" LED lights red: The line is busy remotely. Flashing red: Call forwarding is activated.

  • Page 109: Call Barging

    Making calls in the team Using the handset Lift the handset. The line is automatically selected. If calls are ringing on more than one line, you may be connected to the line that has been ringing the longest. This depends on how the admin has configured it. Using the line key in “Favourites”...

  • Page 110: Making Calls On A Multi-Line Phone

    Making calls in the team Active call with the “Assist” key Line 1 The line-key LED flashes green, indicating assist is possible. Press the function key to barge-in the call. A single BCA line (one AOR) can have multiple appearances on the phone. Each appearance has its own key and can have its own call but a single appearance can only have a single call.
  • Page 111 Making calls in the team Optionally, press the speaker key. Optionally, press the headset key. These methods triggers the automatic line selection based on the administration configuration and the dialler input field that is shown. Select the line. Line If the dialler input has not been confirmed, press the key to use that line. Select “Dial a number...”.
  • Page 112 Making calls in the team Enter the phone number and confirm. You can also search for and use the contact from the conversation list. Dialling the last dialled number The last phone number dialled on the phone – on the primary line in the case of line keys –...

  • Page 113: During A Call

    Making calls in the team If you lift the phone's handset or press the loudspeaker key, a number is dialled in the following cases: Immediately when a hot line is present. After a defined period of time when a warm line is present. Examples The phone in the elevator immediately dials the reception number.
  • Page 114 Making calls in the team Line 1 Conduct call on line 1. Press line key for line 2 to answer the incoming call. Line 2 The call on line 1 is placed on "Hold". The key label Alternates between the line label and the held party name at short intervals.

  • Page 115: Settings For Multiline (Keyset)

    Making calls in the team The secondary line you press the line key. A number specified by you is dialled immediately with a hot line and after a spe- cific time with a warm line. Examples The phone in the elevator immediately dials the reception number. The phone at a patient's bed dials the ward number after one minute, for example, if no other number is dialled.

  • Page 116: Rollover For A Line

    Making calls in the team Enter a value (between 0 and 3600 seconds) and confirm using the function key. Save the setting. You can activate and deactivate the set delay time for all line keys using a function key. Entering a number for the hot and warm line function Specify which number should be dialled when the hot or warm line function is activ- ated.

  • Page 117: Direct Station Selection Keys

    Making calls in the team The administrator can determine how rollover calls are to be sig- nalled. Line Only the relevant line key flashes You hear a special advisory tone and the corresponding line key flashes. The ringer melody set sounds briefly (approx. 3 seconds) via the loud- speaker and the corresponding line key flashes.

  • Page 118: Call Pick-Up

    Making calls in the team Line x The line key illuminates. The connection is established through the selected out- going line. Selecting the outgoing line Line x Select the line key for the outgoing call. Press the corresponding DSS key, e.g. “Office”. Office The selected line key illuminates .

  • Page 119: Deflecting A Call To A Dss Contact

    Making calls in the team Rejecting a call Prerequisite: The administrator enabled the option “Reject” for DSS keys and dis- abled the option “CTI calls” (see "Beep on auto-answer" à page 152). Select the DSS key, e.g. “Office”. The call is routed to your primary line and rings. Office Select “Reject”.
  • Page 120 Making calls in the team This function is not available on an OpenScape Desk Phone.

  • Page 121: Mobility Function

    Mobility function Mobility function The mobility function allows you to use another telephone as if it were your own. You use your customary phone number and all contacts as well as telephone set- tings are available to you on the other phone. Logging on to another phone Prerequisite: The mobility function is available on this phone.

  • Page 122: Logging A Mobile User Off When The Phone Is Locked

    Mobility function The administrator may have configured that the user password must be entered to log off. Wait until all contacts and phone settings have been saved. Logging a mobile user off when the phone is locked Prerequisite: A mobile user has logged on to the phone with the mobility function and the phone is locked.
  • Page 123 Mobility function When starting a mobile login, the state will automatically be set to “Available” if “Mobile logout action” is not set to “None”.

  • Page 124: Privacy And Security

    Privacy and security Privacy and security “Do not disturb” If "Do not disturb" is activated, the phone will not ring. The caller hears the busy tone or an announcement that the called party cannot accept any calls at present. “Do not disturb” can be activated or deactivated using a programmable function key on the key module or from the menu “Presence”...

  • Page 125: Security

    Privacy and security Configuration Select “Configuration”. Select “Incoming calls”. Incoming calls Select “Handling”. Handling Select “Allow DND”. Allow DND Save the setting. Security Setting the user password The user password protects the individual configurations, including language set- tings. You can also use the user password to lock your phone (see "Locking the phone"...
  • Page 126 Privacy and security You can also configure this setting via the web interface (see "Web inter- face (WBM)" à page 176). Setting a new password Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required.

  • Page 127: Deactivating The Password Prompt

    Privacy and security Deactivating the password prompt You can deactivate the phone's password prompt if a password has already been configured. The deactivation of the password prompt does not affect the web interface or CTI applications that use a password prompt. As long as the password prompt is deactivated, you do not have access to the web interface via the user settings.
  • Page 128 Privacy and security Predefined numbers from the dial plan can still be dialled when the phone is locked. For more information, contact your administrator. You can only lock the phone if you set a user password (see "Setting the user password" à page 125).
  • Page 129 Privacy and security If the phone is locked, an emergency number entered by the admin- istrator can be dialled using the dialpad or the option “Emergency call”.

  • Page 130: Other Settings And Functions

    Other settings and functions Other settings and functions Setting the “Landing screen” You can see the “Landing screen” in the following situations: When start-up is finished (e.g. after a restart or upgrade). Returning to the default screen via repeated use of the "back" key "Waking"...

  • Page 131: Audio Settings

    Other settings and functions Conversations Favourites Main menu Save the setting. Audio settings Ringer type Select your preferred ringer from the available audio files. If no individual audio files are available, the ring tone “Pattern” is set. To upload your own files in a “*.mp3” or “*.wav” format, use the web interface or consult the administrator.

  • Page 132: Pattern Melody

    Other settings and functions Pattern melody You can also configure this setting via the web interface (see "Web inter- face (WBM)" à page 176). Prerequisite: You have selected the ringer "Pattern". Press the key to open the main menu. Open “Settings”. Settings Open “User settings”.

  • Page 133: Room Character

    Other settings and functions Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics. You can also configure this setting via the web interface (see "Web inter- face (WBM)"...

  • Page 134: Setting The Headset Port Use

    Other settings and functions Select the open listening mode. The current mode is displayed. Save the setting. Setting the headset port use This setting defines if a headset or a conference unit is activated when pressing the headset key You can also configure this setting via the web interface (see "Web inter- face (WBM)"...

  • Page 135: Special Ringers

    Other settings and functions Select the required priority. Save the setting. Special ringers You can assign an individual ringer to incoming calls or events for identification of the type of call. The administrator has activated the special ringers. Consult the administrator regarding the use of these ringers.

  • Page 136: Tone And Indication With Unsecured Voice Connection

    Other settings and functions Hold down the key shown. A long press of this key will toggle the ringer on or off (a status bar icon is shown when the ringer is off). An extended long press (>2 sec.) can set the ring to be a beep instead of a continuous ring tone (a status bar icon is shown when the ringer is set to beep).

  • Page 137: Display Language

    Other settings and functions User settings Open “User settings”. Enter and confirm the user password, if required. Select “Locality”. The current country setting is displayed. Locality Select “Country”. Country Select the country setting. Save the setting. Display language You can also configure this setting via the web interface (see "Web inter- face (WBM)"...

  • Page 138: Date Display Format

    Other settings and functions Suomi Deutsch Svenska English(GB) Türkçe English(US) Ελληνικά Español Български Français Македонски Jазик Hrvatski Український Italiano Русский Latviešu Valoda Cрпски Jезик Lietuvių Kalba 한국인 Magyar 日 本 語 Nederlands 中 文 Date display format You can also configure this setting via the web interface (see "Web inter- face (WBM)"...

  • Page 139: Screen Saver

    Other settings and functions Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Locality”. Locality Select “Time format”. The current time format is displayed. The following options Time format are available: 24 hour 12 Hour (AM/PM) Select the time format.

  • Page 140: Setting The Screen Saver Activation Interval

    Other settings and functions Menu screen: This option displays the default main menu screen after an idle period. Slideshow: This option displays the uploaded images as a continuous slide show. This is the default option. Time screen: This option displays a blank screen only displaying the current date and time of the phone.

  • Page 141: Uploading Images For The Screen Saver

    Other settings and functions This option is only available when the screen saver has been set to “Slideshow” (see "Activating the screen saver" à page 139). The following options are available (in seconds): Save the setting. Uploading images for the screen saver To install your own images for the screen saver, you have to transfer the images "Web interface (WBM)"...

  • Page 142: Setting Daylight Saving Time

    Other settings and functions Select “Activate after”. The current values are displayed. The first value displays the idle time for the screen to reduce brightness. The second value displays the idle time for the screen to switch off. The following options are available: 1 min / 5 mins 5 mins / 20 mins 30 mins / 2 hrs...

  • Page 143: Enabling Automatic Daylight Saving Time

    Other settings and functions Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Date and time”. Date and time Select “Difference (mins)”. Difference (mins) Enter the time difference between UTC and the local time (in minutes).

  • Page 144: Displaying Network Information

    Other settings and functions Select “Date and time”. The current date and time setting of the phone is dis- played, provided that the administrator has configured the phone to acquire the current date and time from the network. Displaying network information This overview displays information about the IP address or name of the phone, and the HTML address of the web interface.

  • Page 145: Managing Avatar Images

    Other settings and functions Display settings Language setting Screensaver (Some images for the screen saver will be deleted or deleted default images will be restored.) Audio settings Volumes Settings (Some ringer files will be deleted or deleted default ringer files will be restored.) Keys All personalized programming is deleted (see...

  • Page 146: Assigning A Contact Avatar

    Other settings and functions 3. Open the tab “User settings” and go to “File transfer > Avatar images”. 4. Select “Choose File” and select an image file from the file system. The file type must be PNG, JPG, or BMP and the image file cannot be larger than 100 kB.

  • Page 147: Programming Call Forwarding

    Other settings and functions Avatar: Select an avatar image from the list of available images. You can also use the default avatar. The image is displayed as the avatar for the contact in the conversation list or on a call screen. Programming call forwarding You can forward calls for your phone to another phone.

  • Page 148: Using Call Forwarding

    Other settings and functions Using call forwarding The following functions are available for activating and deactivating call for- warding and configuring it in accordance with your requirements: "Activating immediate call forwarding" à page 148 "Saving destination phone numbers for call forwarding" à page 148 "Copying and pasting destination phone numbers"...

  • Page 149: Managing Call Forwarding

    Other settings and functions Managing call forwarding Open “Presence”. Select “Forward all calls”. Forward all calls Select “Forwarding controls”. The following call options of call forwarding are avail- Forwarding controls able: All calls Busy No reply (after xs) Privacy mode The ‘x’...

  • Page 150: Activating Or Deactivating Call Forwarding

    Other settings and functions Open “Presence”. Select “Forward all calls” using the navigator key. Forward all calls Select “Forwarding controls”. Forwarding controls Select the forwarding type, e.g. “All calls”. All calls Select “Destination” using the navigator key. The input field is displayed. Destination Select “Copy”...

  • Page 151: Defining The Ring Duration Before Call Forwarding Is Activated

    Other settings and functions Defining the ring duration before call forwarding is activated You can define how long the phone should ring before call forwarding activates on “No reply”. This setting is only available if the "Server features" function was deactivated by the administrator.

  • Page 152: Cti Calls

    Other settings and functions CTI calls Beep on auto-answer When you dial a number with a CTI application (e.g. Outlook™) and auto-answer is activated, the phone switches automatically to speakerphone mode. If auto- answer is deactivated, the phone first rings and you must press the loudspeaker key or lift the handset to set up the call.

  • Page 153: Paging Call

    Other settings and functions This option is programmed by the administrator. Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Incoming calls”. Incoming calls Select “CTI calls”.

  • Page 154: Enabling Or Disabling The Hold Reminder Tone

    Other settings and functions Enabling or disabling the hold reminder tone You can also configure this setting via the web interface (see "Web inter- face (WBM)" à page 176). Press the key to open the main menu. Open “Settings”. Settings Open “User settings”.

  • Page 155: Enabling Or Disabling "Hold And Hang-Up

    Other settings and functions Enabling or disabling “Hold and hang-up” This function works in the following call scenarios: You have placed a call on hold and hang up. You are conducting a consultation call and the second party hangs up. You have answered a second call and you or the second party hangs up.

  • Page 156: Allowing Call Joining

    Other settings and functions Music on hold Enable or disable “Music on hold”. Save the setting. Allowing call joining Call joining controls if a hang-up will cause two calls to be joined. You can also configure this setting via the web interface (see "Web inter- face (WBM)"...

  • Page 157: Deflecting To A Phone Number From An Existing Local Conversation

    Other settings and functions Enter the destination phone number. Entering a destination phone number is not mandatory when call deflection is active. To forward a call, you will be prompted in the case of the unsaved destination phone number to enter a destination number or select a corresponding contact from the conversations list.

  • Page 158: Connecting Contacts By Hanging Up

    Other settings and functions You can also configure this setting via the web interface (see "Web inter- face (WBM)" à page 176). Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”.

  • Page 159: Allowing Call Transfer

    Other settings and functions Allowing call transfer You can also configure this setting via the web interface (see "Web inter- face (WBM)" à page 176). Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required.

  • Page 160: Allowing "Busy When Dialling" For Outgoing Calls

    Other settings and functions Save the setting. Automatic dial delay does not work if you are using a dial plan with numbers configured to be dialled immediately. The number is auto- matically dialled as soon as the digits entered matches an entry in the dial plan.

  • Page 161: Enabling Immediate Dialling

    Other settings and functions Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Outgoing calls”. Outgoing calls Enable “Transfer on ring”. Transfer on ring Save the setting. Enabling immediate dialling “Immediate dialling” should only be activated if your administrator has configured and approved a dial plan.

  • Page 162: Allowing A Conference

    Other settings and functions Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Outgoing calls”. Outgoing calls Enable “Callback”. Callback Save the setting. Allowing a conference This option allows or blocks the function “Conference” and applies to local or server based conferences.

  • Page 163: Activating Or Deactivating The Led Notification

    Other settings and functions User settings Open “User settings”. Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Connected calls”. Connected calls Enable “Join in conferences”. Join in conferences Save the setting. Activating or deactivating the LED notification If the phone has a new missed call and switches to power saving mode, the screen will be black but the notification LED remains red.

  • Page 164: Selecting The Led Notification For Missed Calls

    Other settings and functions Save the setting. Selecting the LED notification for missed calls As a user, you can choose whether you want the notification LED to light up to sig- nal that you have missed calls. LED notification is activated by default. You can also configure this setting via the web interface (see "Web inter- face (WBM)"...

  • Page 165: Call Logging

    Other settings and functions The notification LED is automatically cleared. However, the count of missed calls and the icon for each missed conversation entry is still displayed. To clear these you must access the conversation screen for each missed conversation entry. To clear all missed calls, select the option “Mark all missed calls as read"...

  • Page 166: Displaying Call Log Data From Ringcentral

    Other settings and functions answered either by other contacts in the group or with "Directed pickup" are neither displayed nor logged (see also "Group call" à page 104). Disabling is recommended if groups are set up. Press the key to open the main menu. Open “Settings”.

  • Page 167: Call Recording

    Other settings and functions Call recording For call recording, a central voice recorder is installed in the network for recording calls to record the current voice traffic. The recorder records the entire voice flow of two or more participants. You should configure a favourite to simplify handling of manual call "Programming the function keys"...

  • Page 168: Explanations Of Recording

    Other settings and functions If a call has already been recorded, new incoming and outgoing calls will also be recorded. If you pause the recorder during a call, special calls such as consultation calls, call pick-ups, and second calls will not be recorded as long as the recorder is paused.

  • Page 169: Recording Calls

    Other settings and functions Enhanced functions A server based conference can be set up or cleared during recording. A consultation can be performed during recording. Call transfer is also available during recording. You cannot record a call that has been transferred away from the phone and is no longer connected to it. A second call can be accepted during recording.
  • Page 170 Other settings and functions Lift the handset and dial. Optionally, press the key shown. The contact answers. You hear a beep, the recording symbol starts flashing (red / grey) on the display. The call is now being recorded (see also "Recording information"...
  • Page 171 Other settings and functions You are making a call. Recording has started. The recording symbol flashes (red / grey) on the display. Hang up the phone. Optionally, press the key shown. The recording is ended as soon as the call is terminated or if the call status changes so that the call is no longer being recorded, for example if a line is placed on manual hold and another line is seized (multi-line).
  • Page 172 Other settings and functions You have an active or held consultation or second call. Recording has started. The recording symbol flashes (red / grey). You are connected with the second party. You hear a beep and the recording sym- flashes (red / grey) for the second call. Select “Alternate”.
  • Page 173 Other settings and functions You hear a beep and the recording symbol flashes (red / grey) for the consultation or second call. The call is now being recorded. Select “Conference” to add the new contact to the conference. The conference is Conference displayed with all current participants.

  • Page 174: Diagnostic Data

    Other settings and functions Line 1 Select line key 1. The line key LED lights up amber. The call is now on hold. The recording is stopped while the call is on hold. The recording symbol is dis- played. Retrieving a held call Select line key 1.

  • Page 175: Individual Settings That Impact Energy Efficiency

    Other settings and functions Individual settings that impact energy efficiency You can actively reduce energy consumption by making the following settings on your phone and therefore contribute in an important way to protecting the envir- onment. You can reduce the ringer volume and display brightness – the default set- tings on delivery are 50%.

  • Page 176: Web Interface (Wbm)

    Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the “Web Based Man- agement” (WBM). The information is transferred via a secure HTTPS connection. Access to the web based management must be activated by the administrator.

  • Page 177: User Menu

    Web interface (WBM) 1. Enter the user password, if required. 2. Click a menu heading to display the individual menu entries. 3. Click the menu heading again to close the menu. 4. Click a menu entry to open the corresponding form. 5.

  • Page 178: Exporting Contacts Via Wbm

    Web interface (WBM) 3. Select “Contacts transfer”. 4. Click on “Choose file” and navigate to a local or remote folder. 5. Select a file. The default format is ".csv". You can use comma or a semi-colon as a value separator for the imported CSV file.
  • Page 179 Web interface (WBM) Downloading a contact list from the phone via the browser When exporting contacts via Internet Explorer browser, the contacts file “*.CSV” is written directly on to the browser page and must be copied and pasted. 1. Open the user pages in the browser with the URL of the phone. 2.

  • Page 180: Fixing Problems

    Fixing problems Fixing problems Error and warning messages Indications that represent full errors that make normal operation impossible are displayed as “errors”. Indications that represent conditions where the phone can still be used but will operate subject to certain restrictions are displayed as “warnings”. Both error and warning “sausages”...

  • Page 181: Messages During Remote Configuration

    Fixing problems No telephony possible (R**, L*, DO, TT) Example "No telephony possible (LI, RF2)" Warning messages (yellow notification): Limited keyset (WSS) Limited service (B8, NT) (where a failure may disrupt operation) Deployment error (A*, R*, D*) (where cloud deployment failed) Example "Limited service (NT)"...
  • Page 182 Fixing problems Code Priority Description A connection cannot be established to the Unify redirect server – Rejected A connection cannot be established to the Unify redirect server – Not authorized A connection cannot be established to the Unify redirect server –...

  • Page 183: Repair And Recycling Concept, Extending Performance Capability

    Repair and recycling concept, extending performance capability Repair and recycling concept, extending performance capability This section includes additional user instructions in accordance with the basic award criteria for the Blue Angel eco-label pursuant to RAL-UZ 220. Obligations for Unify arising from this section are only valid in Germany. Recycling and disposal of equipment in the OpenScape Desk Phone family Return of OpenScape Desk Phone waste equipment.

  • Page 184: Repair Reliability And Spare Part Supply

    Repair and recycling concept, extending performance capability eds-r gmbh // rücknahmesysteme Maybachstr. 18 90441 Nuremberg, Germany d) Reuse, recycling and recovery Attention is paid to ease of disassembly/recycling of the OpenScape Desk Phone waste equipment as early as the product development stage. Reuse: The waste equipment is repaired and refurbished and introduced into the spare parts cycle where it is then reused.

  • Page 185: Special Features For Operation On An Openscape 4000

    Special features for operation on an OpenScape 4000 Special features for operation on an OpenScape 4000 Not all functions are supported fully when operating an OpenScape Desk Phone on OpenScape 4000 as is the case for OpenScape Voice. Passively supported functions Some of the functions are only available to you as a passive user. The restrictions are listed below: An OpenScape Desk Phone on an OpenScape 4000 cannot actively park a user in the system.

  • Page 186: Index

    Index Copying/pasting destination phone Index numbers Call forwarding chain Call forwarding information Call pickup Administration Call recording Alerts Alternating Answering calls AutoStart MultiLine Call types Applications Conference Activating an application Consultation Selecting an entry Controlling Applications menu Icons Audio Line key Room character Multi-line Autodial delay...
  • Page 187 Index Connection options Do not disturb Consultation DSS call Consultation call from second call Call deflection Contact, deleting DSS key Context Consultation Context menus Indirect pickup Control relays Rejecting a call Conversations Creating Copying/pasting destination phone num- Emergency call bers Emergency number Corporate directory Executive/secretary...
  • Page 188 Index Lines Hot and warm line Holding Locking the phone Hot line Hotline For lines Making calls MultiLine Microphone Icons Missed calls Status line Mobility Immediate dialing Multi-line Incoming calls Making and receiving calls with mul- MultiLine tiple lines Answering calls MultiLine Answering calls LED displays...
  • Page 189 Index Operating steps Searching for conversations programming a key Second call Ignoring Second call with consultation call Secondary line Parameters Security 124-125 Phantom line Selected dialing key Phone settings Setting headset port Pickup group Settings Presence Shared line Primary line SingleLine phone Privacy Softkey...
  • Page 190 Index Warm line For lines Web interface...
  • Page 191 Provide feedback to further optimize this document to edoku@atos.net. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledge base, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.

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