Page 1 Unify OpenScape Desk Phone CP Atos Unify OpenScape Desk Phone CP710 User Guide SIP A31003-C1000-U142-01-7619...
Page 2: Important Information
Important information Important information For safety reasons, the telephone should only be supplied with power: using the original power supply unit. over a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Never open the telephone. Should you encounter any problems, consult your administrator.
Page 3: Care And Cleaning Instructions
Important information Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to mal- functions or may damage the device. Do not use substances such as alcohol, chemicals, solvents or scouring agents, as these substances can lead to surface damage. Clean the phone with a soft and slightly damp cloth.
Page 4: License Information
Important information Energy Star ENERGY STAR is a US Environmental Protection Agency voluntary program that helps businesses and individuals Save money and pro- tect our climate through superior energy efficiency. Products that earn the ENERGY STAR prevent greenhouse gas emis- sions by meeting strict energy efficiency criteria or requirements set by the US Environmental Protection Agency.
Page 5: Table Of Contents
Contents Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Displays for describing operation Service Intended use Telephone type Speakerphone quality and display legibility Single-line telephone / multi-line telephone Remote configuration for cloud service providers Connect the telephone...
Page 6 Contents Display contrast Home screen Displays on the status line for adjusting the volume Voicemail Adjusting the display angle Different display interfaces Context-dependent displays Actions with function keys Action via dialpad Actions with navigation keys Ports on the underside of the phone Threading the connection cables How to use network connections Using the USB port...
Page 7 Contents Display of the inline notification Shortened inline notification Cancelling inline notification Settings menu User settings Administrator settings Control and monitoring function Remote monitor and access warnings Status during connection Configuring the phone default settings Adjusting the display brightness Adjusting the default volumes Adjusting the key clicking sound Connecting to OpenScape UC Making calls...
Page 8 Contents Changing the volume Switching from handset to speakerphone mode Switching from speakerphone mode to the handset Switching from headset to speakerphone mode Open listening to the room Displaying DTMF digits Calling with a direct station select (DSS) key Using pre-configured DTMF codes Consulting a second party Switching to the held party (alternating) “Conference”...
Page 9 Contents Pairing and connecting a Bluetooth enabled conference phone Testing the Bluetooth enabled conference phone Using a Bluetooth hands-free device Incoming HFAG call Connected HFAG call Outgoing HFAG call HFAG call states in “Conversations” Using a Bluetooth keyboard Using a Bluetooth “Remote button” Trigger on reconnect Using a Bluetooth temperature sensor Pairing and connecting a Bluetooth temperature sensor...
Page 10 Contents Labelling function keys Programming enhanced functions Using contact data from a conversation Deleting an assigned function from a key Setting up a selected dialling key Resetting all assigned functions to keys Making calls in the team Group call Picking up the group call with the key “Call pickup” Picking up a group call immediately Picking up a group call Ignoring a group call...
Page 11 Contents Privacy and security “Do not disturb” Enabling do not disturb via “Presence” Enabling do not disturb via a key Allowing “Do not disturb” Security Setting the user password Deactivating the password prompt Locking the phone Other settings and functions Setting the “Landing screen” Audio settings Ringer type Switching to a ringer beep...
Page 12 Contents Displaying the date and time settings Displaying network information Resetting user data Managing avatar images Assigning a contact avatar Programming call forwarding Using call forwarding Activating immediate call forwarding Saving destination phone numbers for call forwarding Managing call forwarding Copying and pasting destination phone numbers Activating or deactivating call forwarding Defining the ring duration before call forwarding is activated...
Page 13 Contents Activating or deactivating the LED notification Selecting the voicemail messages LED notification Selecting the LED notification for missed calls Clear LED notification for missed calls Call logging Disable logging Displaying the missed call log Displaying call log data from RingCentral Call recording Recording modes Explanations of recording...
Page 14 Contents Repair reliability and spare part supply Extending performance capability Special features for operation on an OpenScape 4000 Passively supported functions Index...
Page 15: General Information
General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required fea- tures must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: The function is not configured for you and your telephone.
Page 16: Displays For Describing Operation
Indicates important additional information in relation to hand- ling. Indicates required intervention by the Administrator. Displays for describing operation Keys required to perform an action, such as and the asso- ciated display text, are shown in the highlighted column on the left. The action is described in the main column on the right.
Page 17 The selected function can also be confirmed using the key “OK”. Action not selected Display illustrations Step-by-step illustration in the user guide When an action is not selected, it will be shown right-aligned in a dark Favourites grey colour. The corresponding key is also shown. The action can be executed by pressing the key even if it has not been selected.
Page 18: Service
Information displayed for a selected conversation Melanie Miller If a conversation contact is selected in the list, it will be highlighted in blue. Accept and select the conversation by pressing the adjacent function key or press to establish the connection. To open the context menu, press the navigation key.
Page 19: Intended Use
Intended use The OpenScape Desk Phone CP710 is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a work- station device. The OpenScape Desk Phone CP710 can also be connected to Wi-Fi with the additional Wi-Fi dongle CP10.
Page 20: Remote Configuration For Cloud Service Providers
Remote configuration for cloud service providers Remote configuration for cloud service providers Connect the telephone Connect the telephone to the LAN. If the power is not supplied by the LAN cable, connect a power supply if appropriate (the power supply is not needed with PoE).
Page 21: Starting The Remote Configuration
Remote configuration for cloud service providers Enter the PIN you received from the administrator. Only numeric char- acters are accepted. Confirm the entry. Starting the remote configuration Once you have entered a valid PIN, the remote configuration of the tele- phone starts automatically.
Page 22 Remote configuration for cloud service providers Note that all “No telephony possible” errors are hidden as long as Cloud Deployment is in progress. When Cloud Deployment is complete then any error codes that are still relevant will be shown as error notifications.
Page 23: Getting To Know The Openscape Desk Phone Cp710
Getting to know the OpenScape Desk Phone CP710 Getting to know the OpenScape Desk Phone CP710 The following sections describe the most frequently used controls and dis- plays. The user interface of the phone You can make and receive calls as normal using the handset. The status LED displays the phone connection status.
Page 24 Getting to know the OpenScape Desk Phone CP710 The display shows information during telephone operation. The programmable function keys on the left of the display can be set to various functions. The fixed function keys on the right of the display correspond to the fixed functions on the display.
Page 25: Function Keys
Getting to know the OpenScape Desk Phone CP710 Function keys Function keys on the phone can have the following options: “Soft keys” or with a function that is assigned through the settings (see "Programming the function keys" à page 130) Function keys with predefined functions that cannot be changed, e.g.
Page 26: Programmable Function Keys On The Phone
Getting to know the OpenScape Desk Phone CP710 Programmable function keys on the phone Your OpenScape Desk Phone has twelve programmable function keys (with LED) on both sides of the display, which you can program with dif- ferent functions or phone numbers. Each programmable function key has two levels and functions can be pro- grammed on either level.
Page 27: Navigation Keys
Getting to know the OpenScape Desk Phone CP710 Navigation keys This control allows you to move between input fields and navigate in lists and menus. The pictograms for the navigation keys in this manual do not look identical to the navigation keys on the hardware. Key / pic- Functions when key is pressed togram...
Page 28: Audio Controls
Getting to know the OpenScape Desk Phone CP710 Audio controls Audio keys Function when key is pressed Activates and deactivates the loudspeaker "Answering a call via the loudspeaker (speakerphone mode)" à page Activates and deactivates the headset "Answering a call via the headset"...
Page 29 Getting to know the OpenScape Desk Phone CP710 In situations where text input is possible, for example when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. To do this, press the numer- ical keys repeatedly.
Page 30 Getting to know the OpenScape Desk Phone CP710 Multi-function keys Function during text Function when held input down Types special characters 2 seconds: Ringer off 3 seconds: Beep rather than ringer Switches between upper- Activates the telephone case and lowercase text and lock number entry: "Abc"...
Page 31: Display
Getting to know the OpenScape Desk Phone CP710 and the hash-tag (#) and asterisk (*) symbols. Example To enter the capital letter "U", press the hash key on the dialpad. All available characters for this key are displayed during input below the input field.
Page 32: Display Contrast
Getting to know the OpenScape Desk Phone CP710 Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Phone”. Phone Select “Display”. Display Select “Brightness”. The current setting is displayed. Brightness Select “Edit”. Use the function key to increase the value.
Page 33 Getting to know the OpenScape Desk Phone CP710 Time screen Line status Status icons Date and time Presence status Phone number Menu options (e.g. for other screens) The selected menu option is highlighted Phone's own identity Permanent programmable keys Press this key to return to the home screen from a voicemail menu (see "Voicemail"...
Page 34 Getting to know the OpenScape Desk Phone CP710 Icon overview Icons for different situations and options are displayed on the phone screen. Status bar The status bar at the top of the screen displays the current time, phone status, presence status, and the phone number or name. Different icons represent different situations and status.
Page 35 Getting to know the OpenScape Desk Phone CP710 Icon Meaning Battery level of the connected Bluetooth device. Battery level of the connected Bluetooth device, when the device has a call. Bluetooth temperature sensor reading. Bluetooth humidity sensor reading. Mobility function is activated and the mobility login is com- plete.
Page 36 Getting to know the OpenScape Desk Phone CP710 Icon Meaning Call me Home Meeting Lunch Office Offline Out of office Sick Vacation Call status Various icons are displayed indicating the call status. Icon Meaning Active (connected) call. Active (connected) HD call. Active (connected) Bluetooth HFAG Active (connected) video call Call that has encountered a “Busy”...
Page 37 Getting to know the OpenScape Desk Phone CP710 Icon Meaning Missed call Dialled call Call on hold New voice mail Call you forwarded Call you forwarded unconditionally A call that has encountered “Unobtainable”. Incoming call Incoming Bluetooth HFAG call. When busy, the icon is flash- ing.
Page 38 Getting to know the OpenScape Desk Phone CP710 Wi-Fi status Various icons are displayed indicating the Wi-Fi status. Icon Meaning Unsecure Wi-Fi connection. The strength of the signal is indic- ated by the “filling”. Secure Wi-Fi connection. The strength of the signal is indic- ated by the “filling”.
Page 39 Getting to know the OpenScape Desk Phone CP710 Icon Explanation Filter in lists Settings Mailbox Video available Phone is locked Communication Various icons are displayed indicating the communication options, i.e. how to handle an incoming call. Icon Explanation Accept call Deflect call Missed call Call on hold...
Page 40 Getting to know the OpenScape Desk Phone CP710 Icon Explanation Number of events (1…99, additional events are marked with a “+”-sign) Park a call Line status Various icons are displayed indicating the line status. Icon Explanation Connection on line 1 (the digit displays the line number) Line busy Line active Line on hold...
Page 41 Getting to know the OpenScape Desk Phone CP710 Icon Explanation Out for lunch In office Out of office On vacation Offline Connectivity status Various icons are displayed indicating the connectivity status. Icon Explanation Mailbox Bluetooth available USB available Contact information Various icons are displayed indicating the contact information type.
Page 42: Displays On The Status Line For Adjusting The Volume
Getting to know the OpenScape Desk Phone CP710 Displays on the status line for adjusting the volume Use the keys to adjust the ringer, handset and speaker volume. The fol- lowing status messages are displayed: Display Meaning Ringer volume in 10 levels Ringer volume in 10 levels when the ringer is switched off Handset or speaker volume in 10 levels after pick-...
Page 43: Different Display Interfaces
Getting to know the OpenScape Desk Phone CP710 You can tilt the display. Adjust the display unit for best readability. The display snaps into position. Different display interfaces Your OpenScape Desk Phone is fitted with a colour graphic display, in which different contents are displayed depending on the particular situ- ation.
Page 44 Getting to know the OpenScape Desk Phone CP710 Start First level Second level Main menu Favourites Conversations Voicemail Settings User settings Administrator settings Presence To access the menu "Presence", press the key above the function keys to the right of the display. “Presence”can be used for the following func- tions: Controlling call forwarding Controlling “Do Not Disturb”...
Page 45: Context-Dependent Displays
Getting to know the OpenScape Desk Phone CP710 UC Presence shows the current phone state and when selected dis- plays a screen that allows a single UC presence state to be set for the phone that will be seen by other UC users: Available Busy Do not disturb...
Page 46: Actions With Navigation Keys
Getting to know the OpenScape Desk Phone CP710 As soon as you enter the first digits, an input field opens for selecting the phone number and you will be shown conversations that match the input to date in the corresponding positions. If the conversation is already shown in the list before your input is com- plete, you can dial the number immediately using the associated function key or start a call with a new number (see...
Page 47: Ports On The Underside Of The Phone
Getting to know the OpenScape Desk Phone CP710 Ports on the underside of the phone Network LAN port PC LAN port USB-A port Optional power supply Headset port Handset port Key module port...
Page 48: Threading The Connection Cables
Getting to know the OpenScape Desk Phone CP710 Threading the connection cables The picture shows an example of the OpenScape Desk Phone series. Your actual phone may look different. Thread the connection cables on the back of the phone through the holes in the stand.
Page 49: Using The Usb Port
Getting to know the OpenScape Desk Phone CP710 The picture shows an example of the OpenScape Desk Phone series. Your actual phone may look different. USB port PC LAN port Network LAN port Using the USB port The USB type A port above the display can be used for connecting the fol- lowing items: A USB headset (for compatible headsets, refer to https://wiki.uni-...
Page 50: Function Keys On The Key Module
Getting to know the OpenScape Desk Phone CP710 Function keys on the key module When you have pressed the corresponding function key on the key mod- ule, the status icon on the key changes, and possibly also the information shown on the display. Key module KM710 A function or selected dialling can be programmed on two levels (“nor- mal”...
Page 51: Key Module Km710
Getting to know the OpenScape Desk Phone CP710 The key module has a panel that can hold a hard paper label informing about the corresponding key assignments. The status of a function is also shown by the LED on the corresponding key.
Page 52: Updating The Phone
Getting to know the OpenScape Desk Phone CP710 Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Phone”. Phone Select “Display”. Display Select “Key module brightness”. The current setting is displayed. Key module bright- ness Select “Edit”.
Page 53: Operating The Openscape Desk Phone Cp710
Operating the OpenScape Desk Phone CP710 Operating the OpenScape Desk Phone CP710 The following descriptions provide an overview of how to operate the phone. Before operating, you should set up the user password to pro- tect the phone against unauthorized use (see "Privacy and security"...
Page 54: Opening Details Of A Conversation Or Conducting A Call
Operating the OpenScape Desk Phone CP710 The status of a conversation is displayed with an icon and text. The list is ordered chronologically based on the last event. The latest entry appears at the top of the list. Active calls are displayed before the historical conversations.
Page 55: Creating Or Editing Conversations
Operating the OpenScape Desk Phone CP710 Select “Contact details”. This displays the contact details for a con- Contact details versation. Creating or editing conversations Conversations are created based on dialled or received calls. New con- tacts are synchronized with the phone when connected to the Microsoft® Exchange server.
Page 56 Operating the OpenScape Desk Phone CP710 Open the details of the conversation using the navigation key. Select “Contact details”. Contact details Select the corresponding icon to open the edit mode. You can complete the following fields for a contact: Last name: Last name of the contact First name: First name of the contact Work x: Work phone number.
Page 57: Searching For Conversations
Operating the OpenScape Desk Phone CP710 Create a new contact from the conversation list You can create a new contact from the conversation list with no previous history. Scroll to the header row of the list “Conversations” using the navigation key.
Page 58 Operating the OpenScape Desk Phone CP710 Enter the first digits of the phone number to see all phone numbers start- ing with the digits in the search box. Use the key to switch from numeric to alphanumeric input. Press the function key next to a search result to call the contact. Search for names (alphanumeric search string) Searching for text strings (alphanumeric search) depends on the con- figuration of the LDAP.
Page 59 Operating the OpenScape Desk Phone CP710 Search input Functionality starts with "amber" Matches any entries where the last name is AMBER, exactly “amber” Matches any entries where the last name AMBER,, starts with “amber,” Matches any entries where the last name is AMBER, P exactly "amber"...
Page 60: Filtering Conversations
Operating the OpenScape Desk Phone CP710 Order of conversations When entering search criteria, the local conversations are listed on top and ordered by their time stamp, the most recent ones are displayed on top. The LDAP results are listed behind local conversations and are ordered alphabetically A to Z according to their conversation name.
Page 61: Displaying The History Of A Conversation
Operating the OpenScape Desk Phone CP710 Keep pressing the function key to cycle through the options and stop pressing to select a filter. To clear the filter press the navigation key. Displaying the history of a conversation The latest call of a conversation is shown directly in the conversation list. The history of other calls can be viewed during a call in the details or also directly within the history option.
Page 62: Marking All Conversations As Read
Operating the OpenScape Desk Phone CP710 Press the function key to delete the entry. The entry is deleted imme- diately. Marking all conversations as read You are able to mark all new missed calls in the conversation list as read in a single action.
Page 63: Telephony Interface
Operating the OpenScape Desk Phone CP710 Telephony interface Telephony view Incoming call Your phone rings and the notification LED flashes. In addition to the com- mon phone functions such as “Accept”, additional information and func- tions may be displayed. When conducting a call During a call, select any function key to perform the corresponding action such transferring the call.
Page 64: Programmable Function Keys
Operating the OpenScape Desk Phone CP710 Switching to a different menu during a call Use the key while on a call to switch to “Conversations”. Programmable function keys Programmable function keys are situated on the left of the display and in the “Favourites”...
Page 65: Programmable Keys On The Key Module
Operating the OpenScape Desk Phone CP710 Programming a function key on the second level A key must be programmed as a “Shifted” function (or the keys of a key module may have been configured by the administrator to affect the keys on the phone).
Page 66: Program The Function Keys
Operating the OpenScape Desk Phone CP710 Program the function keys Press and release the adjacent function key. Long press the key again. Select “OK”. Select “Normal” and select the desired function (see "Programmable keys in the menu “Favourites”" à page 64).
Page 67: Display Of The Inline Notification
Operating the OpenScape Desk Phone CP710 even if a key module is plugged in only if the event is for the hidden favourite menu. BLF and Group pickup: Notification is not shown if a key module is plugged in or if an alert screen for “Group pickup” is shown. To see more information about the incoming call, press the function key next to the notification to switch to favourites.
Page 68: Cancelling Inline Notification
Operating the OpenScape Desk Phone CP710 Cancelling inline notification The inline notification can be cancelled by: Visiting the screen “Favourites”: If you visit the screen when an inline notification is displayed, the notification is cancelled, i.e. removed and not shown again until the next new notification event. Pressing the function key “Cancel”: If the notification is shown when the screen “Favourites”...
Page 69 Operating the OpenScape Desk Phone CP710 Example Press the function key “Allow call waiting” to enable the function. The Allow call waiting “switch” is moved to the right. Alternatively, use the navigation keys to select the option and con- firm with Save the setting.
Page 70: Administrator Settings
Operating the OpenScape Desk Phone CP710 Save the setting. Administrator settings Refer to the administration manual for your phone for more information on this topic. Control and monitoring function A control or monitoring function can be activated on the phone for service purposes by remote maintenance.
Page 71: Remote Monitor And Access Warnings
Operating the OpenScape Desk Phone CP710 Remote monitor and access warnings The phone may be remotely accessed for various reasons. Some are part of normal operation (such as access by WBM or the DLS) but some types of diagnostic access require the phone to inform the user (SSH, HPT and remote trace recording) that they are taking place.
Page 72 Operating the OpenScape Desk Phone CP710 The menu key LED flashes amber while the status text is displayed. The status text has a lower priority than other information that is dis- played in the info area below the phone number. So the status text is shown until the info area is used for a higher prioritized message.
Page 73: Configuring The Phone Default Settings
Configuring the phone default settings Configuring the phone default settings Adjusting the display brightness You can adjust the brightness of the display to suit the ambient lighting. You can also configure this setting via the web interface (see "Web interface (WBM)" à page 215).
Page 74: Adjusting The Key Clicking Sound
Configuring the phone default settings Handsfree Rollover Alert beep Call waiting tone Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Audio”. Audio Select “Volumes”. The settings for the various volumes are displayed. Volumes Select the audio setting.
Page 75 Configuring the phone default settings Phone Select “Phone”. Select “Key click”. Key click Adjusting the volume Select “Volume”. Volume Select the default setting using the adjacent function key. You can choose between the following options: Off (no clicking sound) Medium High Save the setting.
Page 76: Connecting To Openscape Uc
Configuring the phone default settings Select the scope for the key clicking sound: Dialpad only All keys Save the setting. Connecting to OpenScape UC You can also configure this setting via the web interface (see "Web interface (WBM)" à page 215).
Page 77 Configuring the phone default settings If you experience difficulties with the OpenScape UC con- figuration, contact the administrator.
Page 78: Making Calls
Making calls Making calls Incoming calls The phone rings if the ringtone is active. The notification LED also flashes. The calling party information (e.g. name, phone number) is displayed in the status bar and in the information section on the central part of the dis- play.
Page 79: Answering A Call Via The Headset
Making calls Answer Select “Answer”. Optionally, select the key shown. The key lights up . The speakerphone function is activated. Adjust the call volume, if necessary (see "Volume" à page 28). Suggestions for using the speakerphone mode Adjust the call volume while speakerphone mode is active. The ideal distance between the user and the phone in speak- erphone mode is 50 cm.
Page 80: Answering A Video Call
Making calls Auto Headset To deactivate the automatic headset answering function, press “Auto Headset”. The LEDs of the function and the headset keys are off. Answering a video call The phone does not support a video camera and is restricted to video reception.
Page 81 Making calls incoming video call). The incoming video call behaves similarly to incom- ing audio calls, only video media is added. Video screen with door opener call Door opener The phone supports up to four independent door openers that may use different control methods each.
Page 82 Making calls If the call has associated video, the call screen with video media is dis- played after accepting a call. If a call is from associated door opener, screen behaviour is dependent on the Automatic door video configuration. Answering an incoming call with automatic door video enabled Prerequisite: The administrator has enabled “Automatic door video”.
Page 83: Rejecting A Call
Making calls Hide video during a video call After accepting the video call, select the crossed out camera icon. When you hide video using the function key, the following screen is dis- played. Select the camera icon to display the video. To hide the video, select the icon.
Page 84: Deflecting A Call
Making calls Deflecting a call Prerequisite: An incoming call is displayed or signalled. The function is approved by the administrator. Select “Deflect”. The conversations view is displayed. If a destination Deflect phone number is configured, it will appear as the top entry in the list (see "Permitting call deflection"...
Page 85: Off-Hook Dialling
Making calls Dialled and received calls Subscribers from Exchange Subscribers from a “Corporate directory” Imported contacts If you cannot find received or dialled calls in the list, check if the call log is activated. Off-hook dialling Lift the handset. The input field in is displayed. Enter the phone number.
Page 86: Dialling With The Selected Dialling Key
Making calls Press “OK” to confirm that the phone number is complete or wait until the autodial delay expires (see "Using autodial delay" à page 90). Optionally, select a matching previous conversation that is dis- played. Entering the phone number first Enter the phone number.
Page 87: Dialling From Conversations
Making calls Favourites Select “Favourites”. Press the function key for a Saved phone number. The connection is set Contact name Dialling from conversations Depending on the configuration, the conversation list can contain data from the following directories: Caller list Subscriber data from Microsoft® Exchange Subscriber data from the LDAP directory Imported contacts If you can find neither redials nor received nor dialled calls in...
Page 88: Redialling
Making calls Redialling No history is created for contacts if the call log or Microsoft® Exchange is deactivated. Conversations that have been dialled manually or searched for via LDAP are also not cre- ated. Previous entries are deleted. Prerequisite: A programmable key has been configured with the redial function.
Page 89: Requesting Callback
Making calls Calls you have missed are indicated with Select the contact and confirm. The call is set up with the number dis- John Doe played. Requesting callback You can request a callback if the contact called is busy or if nobody answers.
Page 90: Using Autodial Delay
Making calls Using autodial delay A number is automatically dialled after a set delay starting from the entry of the number's last digit. The autodial delay can be used in the following situations: When dialling in idle mode When deflecting an incoming call During a consultation When transferring an answered call The delay interval can be reduced by performing one of the following...
Page 91: Switching From Handset To Speakerphone Mode
Making calls You are conducting a call. Adjust the volume using the toggle key. Switching from handset to speakerphone mode Note that there are two different modes (US and Standard) and you can activate your preferred setting as appropriate. Prerequisite: You are conducting a call via the handset. The microphone and loudspeaker functions are activated by the administrator.
Page 92: Open Listening To The Room
Making calls Press the key shown. Speakerphone mode is activated. Open listening to the room You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker. Prerequisite: You are conducting a call via the handset.
Page 93: Calling With A Direct Station Select (Dss) Key
Making calls Save the setting. Calling with a direct station select (DSS) key Prerequisite: A DSS key is configured on your phone, e.g. a key with label “DSS X” (see "Setting up a selected dialling key" à page 136). Select the corresponding function key. DSS X When the participants answer, enter speakerphone mode.
Page 94 Making calls Consult? Confirm the option shown. Enter and confirm the second party's phone number. Conversations Optionally, search for the contact in “Conversations” and confirm. Starting a conference call Select “Add participant”. Add participant Optionally, enter and confirm the second party's phone number. Select “Start conference”.
Page 95: Switching To The Held Party (Alternating)
Making calls Switching to the held party (alternating) Prerequisite: You are conducting a consultation call or have accepted a second call (see "Consulting a second party" à page 93 "Answering a second call" à page 98). Select and confirm the option shown. Alternate You can switch back and forth between two contacts by repeatedly selecting and confirming “Alternate”.
Page 96: Putting On Hold And Retrieving Alternately Or Simultaneously
Making calls Start conference Select “Start conference”. You are connected to both parties at once. Optionally, press the key. Optionally, select “Conference”. Conference Querying information on contacts Participants Select “Participants” to display the contacts. Select the contact. Open the contact information. Ending the local conference Allowing call partners to continue a conference after you exit Prerequisite: The function "Allow joining in a local conference"...
Page 97: Connecting Parties
Making calls Press the key. Hold Optionally, select “Hold”. The consultation or second call and the first call are put on hold. Retrieving the first call Press the key to switch to “Conversations”. Select the first caller in the list. Select “Reconnect”.
Page 98: Call Waiting (Second Call)
Making calls If you do not retrieve the held call after a defined time inter- val, a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display. Retrieving a held call Reconnect Select and confirm the option shown.
Page 99: Select And Confirm The Option Shown
Making calls Consultation call from second call If the second call is your active call you can initiate a consultation call from it. The administrator must have approved the consultation in the second call. From a consultation call in the second call you can select one of the fol- lowing options: Initiate a conference.
Page 100: Select And Confirm The Option Shown
Making calls Toggle between the consultation call and your call partner Transfer a call A third call would be rejected with the busy signal. If you have dis- connected the first call, the ignored second call rings like a normal call. Rejecting a second call Prerequisite: You are conducting a call and call waiting is allowed (see "Allowing call waiting"...
Page 101: Transferring A Call
Making calls Transferring a call You can transfer your current call to another party with or without con- sultation. Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" are allowed (see "Allowing call transfer" à page 197).
Page 102: Ending A Call
Making calls Transferring with selected dialling key Prerequisite: The dialling key is configured to one of the available pro- grammable keys. The administrator must have configured the option “Selected Dial Action on Calls” to be either “Consult” or “Transfer”. If it is set to “No action”, nothing will happen.
Page 103: Configuring Local Call Forwarding
Making calls Configuring local call forwarding You can also configure the call forwarding settings via “Pres- ence” (see "Activating immediate call forwarding" à page 185). You can also configure this setting via the web interface (see "Web interface (WBM)" à page 215).
Page 104: Using Microsoft® Exchange
Making calls Visual Enable or disable visual alerts, i.e. messages on the screen. Enable or disable audible alerts, i.e. alert sounds. Audible Select the party for forwarding the call. The following options are avail- Forwarding party able: Display first Display last Select “Visual alert time (secs)”.
Page 105: Searching For Contacts Via Conversations
Making calls IP address of the server Username User password Folder (optional) for the source data Save the setting. Searching for contacts via conversations For a description of how to perform searches, refer to "Searching for conversations" à page Select “Conversations”. Conversations Enter the search term, e.g.
Page 106: Listening To Voice Mail
Making calls Select “Contact details” to display the details of the contact. Contact details Select “History” to view the call history. History Select “Share contact” to share the contact details to the paired devices Share contact such as mobile phones. Select “Delete”...
Page 107 Making calls The notification LED lights up to signal new messages. It only extin- guishes when all messages have been picked up. The number of mes- sages is displayed on the screen. Picking up messages Press the MWI key. Select “Voicemail”. The answering machine is called and the voice mails Voicemail are controlled by the voice mail server.
Page 108: Using Bluetooth
Using Bluetooth Using Bluetooth Bluetooth is an open standard for high-performance technology and wire- less communication, e.g. between PCs and tablets or mobile telephones and headsets. In contrast to infra-red connections, Bluetooth can be used over dis- tances of up to 10 meters even without direct visibility of the com- municating devices.
Page 109: Pairing Bluetooth Devices
Using Bluetooth Connecting stores the pairing information and identification key of the device on the phone. To pair the device with another phone, it must be disconnected, i.e. the key must be removed. Pairing Bluetooth devices Press the key to open the main menu. Open “Settings”.
Page 110: Connecting Or Disconnecting A Bluetooth Device
Using Bluetooth Pairing is only performed the first time a link is established between the Bluetooth device and the phone. If the Bluetooth device is successfully paired, no further access authorization checks are necessary. Instead, each subsequent check uses the previously created link key. Connecting or disconnecting a Bluetooth device After pairing, the device must be connected to the OpenScape Desk Phone CP710.
Page 111: Receiving A Vcard
Using Bluetooth Receiving a vCard Prerequisites: Bluetooth is enabled on the phone (see "Activating Bluetooth" à page 121). A vCard file is stored on the Bluetooth enabled device (PC, tablet, mobile phone, etc.). Start the data transfer on the device. If a vCard is transmitted, you are asked to accept the data transfer.
Page 112: Synchronize Contacts With A Paired Device Via Bluetooth
Using Bluetooth Share contact Select “Share contact”. A search for devices in the vicinity of the phone is initiated. Wait until the device is displayed. Select and confirm the transfer on the selected device, e.g. a laptop. The vCard for the entry is sent (you will receive confirmation). Save the vCard information on the remote device.
Page 113: Using A Bluetooth Headset
Using Bluetooth Synchronizing contacts Select “Configure”. Configure There are two options for synchronizing the contacts: Synchronize contacts now: by selecting this option, the transfer of contacts between the mobile phone and the OpenScape Desk Phone CP710 starts immediately. Automatic synchronize contacts: by enabling this option, the transfer of contacts between the device and the OpenScape Desk Phone CP710 starts automatically when the two devices are con- nected via Bluetooth.
Page 114: Pairing And Connecting A Bluetooth Enabled Headset
Using Bluetooth Pairing and connecting a Bluetooth enabled headset Pairing and connecting a Bluetooth enabled headset requires the same pairing and connecting procedure for all Bluetooth devices: Enable Bluetooth pairing mode on the headset (see the user manual supplied with the device). Start pairing the device (see "Pairing Bluetooth devices"...
Page 115: Pairing And Connecting A Bluetooth Enabled Conference Phone
Using Bluetooth Pairing and connecting a Bluetooth enabled conference phone Below is an example of pairing, connecting, and testing the conference phone “Konftel 60W”. Prerequisite: Bluetooth is enabled on the phone (see "Activating Bluetooth" à page 121). The conference phone is ready for use but switched off.
Page 116: Incoming Hfag Call
Using Bluetooth Once the mobile device is connected to phone via Bluetooth, you can see the mobile’s battery level in the status bar of the main menu. The icon “Telephony” indicates that the paired device can be con- nected as hands-free Bluetooth device. When connected, the device provides remote telephony functions: calls received by the mobile net- work are displayed and can be controlled by the phone.
Page 117: Using A Bluetooth Keyboard
Using Bluetooth Using a Bluetooth keyboard A Bluetooth keyboard can be paired with the phone. After successful pair- ing, the keyboard appears in the list of “Paired devices” and a “keyboard” icon is displayed in status bar. There can be only one keyboard device connected at the same time.
Page 118: Using A Bluetooth "Remote Button
Using Bluetooth Navigation keys The navigation keys on a Bluetooth keyboard substitute the following keys on the dialpad: Direction keys = direction keys (up / down, left / right, OK) Enter = OK Backspace = Back Esc = Go to landing screen Tab = Menu key Menu = Menu key “Volume”...
Page 119: Trigger On Reconnect
Using Bluetooth Pairing and connecting a Bluetooth remote device Pairing and connecting a Bluetooth enabled “Remote button” device requires the same pairing and connecting procedure for all Bluetooth devices: Enable Bluetooth pairing mode on the device (see the user manual supplied with the device).
Page 120: Using A Bluetooth Temperature Sensor
Using Bluetooth If the option “Trigger on reconnect” is disabled, you must press the remote button twice. First time it will reconnect and second it will trigger the configured function key. Enabling “Trigger on reconnect” Navigate to the Bluetooth keyboard settings (see "Using a Bluetooth key- board"...
Page 121: Deactivating The Temperature Sensor
Using Bluetooth If a temperature sensor is connected, the temperature and the per- centage of the humidity are displayed on the main menu screen. The measurements are updated automatically every 30 seconds. The temperature and humidity measurements are also displayed in the status bar when the phone is idle, interchanging with the current date.
Page 122: Managing Bluetooth Devices
Using Bluetooth You can also configure this setting via the web interface (see "Web interface (WBM)" à page 215). By default, the Bluetooth name is “OpenScape Desk Phone CP710”. Press the key to open the main menu. Open “Settings”. Settings Open “User settings”.
Page 123: Disconnecting A Bluetooth Enabled Device Automatically
Using Bluetooth A message is displayed that the phone is now visible for other Bluetooth devices while you are in this menu. Select the device. Confirm with the function key to disconnect. You will receive a cor- responding confirmation. The connection is closed automatically if you switch off the device.
Page 124: Deactivating Audio
Using Bluetooth User settings Open “User settings”. Enter and confirm the user password, if required. Select “Bluetooth”. Bluetooth Select “Paired devices”. Paired devices Open the device settings. Select “Configure”. Configure Select “Proximity Threshold”. Proximity Threshold Select “Edit”. Use the function key to increase the value. Use the function key to decrease the value.
Page 125: Removing A Bluetooth Device From The List
Using Bluetooth Open the device settings. Select “Configure”. Configure Select “Audio”. This option is only displayed when the device provides Audio audio. Deactivate “Audio”. The icon next to the device name is removed. Save the setting. Removing a Bluetooth device from the list You can remove a single Bluetooth device from the list.
Page 126: Blacklist For Bluetooth Devices
Using Bluetooth Configure Select “Configure”. Select “Name”. The current name is displayed. Name Edit the name using the dialpad. Press the corresponding function key to confirm. Save the setting. Blacklist for Bluetooth devices The blacklist contains the Bluetooth devices for which a connection set-up attempt is rejected by the OpenScape Desk Phone CP710.
Page 127: Beacon
Using Bluetooth Bluetooth Select “Bluetooth”. Select “Blacklisted devices”. Blacklisted devices Select “Remove”. Confirm removal. Remove Beacon The phone can make contact via Bluetooth with smartphones or tablets in the vicinity using beacons. Information can then be exchanged between the phone and, for example, the smartphone. There are two option avail- able: “Eddystone”...
Page 128: Connecting To A Server For Phone Beacons
Using Bluetooth Save the setting. The devices operating with the selected mode can be paired and con- nected (see "Pairing and connecting" à page 108). Connecting to a server for phone beacons This setting is read-only and can only by changed by the administrator via the web interface.
Page 129 Using Bluetooth Generally speaking, this information is hierarchical in nature with the major and minor fields allowing for subdivision of the major category into subcategories: Major, comprising categories such as computers, phones, LAN / Network Access Points Audio / Video devices (headsets, speakers, stereos, video displays, VCRs), Peripherals (mice, joysticks, key- boards), and wearables Minor, comprising subcategories such as cellular phones, cordless...
Page 130: Programming The Function Keys
Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with programmable keys that can be programmed on two separate levels. After programming a function key, a “label” must be assigned to each cor- responding function.
Page 131: About Programming A Key
Programming the function keys CF busy - ext. Call waiting CF busy - int. Immediate ring Ringer off Start recording Hold AICS ZIP tone Alternate Server feature Blind transfer call Transfer call Send URL Deflect 2nd alert 1) The feature is not available on an OpenScape 4000 phone system. 2) This function may be available only if supported by the SIP server.
Page 132 Programming the function keys Select “OK”. If the prompt is not displayed or a programmed function is not executed, you can launch key programming via the user menu (consult your administrator about the current setting). Select the level and assign the options as well as the corresponding label (see "Labelling function keys"...
Page 133: Labelling Function Keys
Programming the function keys A default label name is attached automatically. To change the label, see "Labelling function keys" à page 133. Save the setting. Labelling function keys When programming a function key, the default label is used for the func- tion, e.g.
Page 134 Programming the function keys Dial number Destination Dial string Address Feature code Code Phone Some functions can only be programmed by the admin- istrator, but their label can still be edited. Editing repertory dialling Open the menu “Program keys” (see "Programming a key"...
Page 135: Using Contact Data From A Conversation
Programming the function keys Confirm with the function key to set the call forwarding type. Enter the phone number of the destination. Confirm the input. Edit the label, if required (see "Labelling function keys" à page 133). Save the setting. Using contact data from a conversation You can assign phone numbers to selected function keys using the con- tact data from an existing conversation.
Page 136: Setting Up A Selected Dialling Key
Programming the function keys displayed. Select “OK”. Select “Normal” (or select “Shifted” if the assigned function is on the Normal second level). Select “Unallocated”. Unallocated Save the setting. The function assigned to the key and the corresponding label are deleted. Setting up a selected dialling key Hold down the function key in the left panel, in the menu “Favourites”...
Page 137: Resetting All Assigned Functions To Keys
Programming the function keys Select “OK”. Select “Edit selected dialling”. Edit selected dialling Select “Number”. Number Enter the phone number and confirm. Save the setting. Resetting all assigned functions to keys You can reset all keys you configured back to factory settings (see also "Resetting user data"...
Page 138 Programming the function keys Keys that can only be configured by the administrator are not reset. Select “Reset all user data” to reset all user settings. Reset all user data...
Page 139: Making Calls In The Team
Making calls in the team Making calls in the team Group call The administrator can incorporate multiple telephones in a call pick-up group. If the phone belongs to a pick-up group, you can also accept calls intended for other members of the group. A group call is displayed on the phone.
Page 140: Picking Up The Group Call With The Key "Call Pickup
Making calls in the team Ring on Ring on Phone status group call group call = Yes = No Headset Beep Beep Open listen- Headset and Headset and loudspeaker loudspeaker Speak- Beep Beep erphone Speaker Speaker mode Further administrator settings for group calls: The group call can be picked up both by lifting the handset and via the option “Pickup call”.
Page 141: Picking Up A Group Call
Making calls in the team Optionally, pick up the handset if is visual alert is not set to “Noti- fication LED”. Optionally, press the headset key. Optionally, press the speakerphone key. Picking up a group call Prerequisite: The function key “Pickup call” was programmed on a per- manently displayed programmable key in the left panel or on a connected key module.
Page 142: Calling A Contact Directly
Making calls in the team DSS key Meaning call is accepted. Solid red: The line is busy. Provided that second call is activated you can still reach the DSS contact via the key. It can accept your call as a second call. Calling a contact directly You cannot use DSS if the user is in another phone call.
Page 143: Call Pick-Up
Making calls in the team If the administrator has configured transfer instead of con- sultation, you can only transfer the current call to the DSS contact. Call pick-up You can pick up calls for the DSS contact. The LED flashes if a call is com- ing in for this line.
Page 144: Deflecting A Call To A Dss Contact
Making calls in the team If the DSS line is registered at more than one device, the devices with the option “Monitor Only” enabled will not be able to answer the calls; they will be able to only monitor the status of the line.
Page 145 Making calls in the team Primary line All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls to your number are signalled on this line. To avoid conflict between individual multi-line phones, the functions “Do not disturb”...
Page 146: Incoming Calls
Making calls in the team Meaning Flashing green: "Incoming calls " à Incoming call on the line (see page 78 "Hold reminder" is activated (see "Enabling or dis- abling the hold reminder tone" à page 192) The incoming call was prioritized and selected in accordance with the option "Automatic line selection for incoming calls"...
Page 147 Making calls in the team The phone rings. The caller and the line label are displayed. The noti- fication LED flashes. Press the flashing headset key. Optionally, press the answer key on the headset. If “AICS ZIP tone” (Auto-headset) is enabled, the call is answered immediately via the headset.
Page 148: Call Barging
Making calls in the team A message notification for any of the configured secondary lines with shared type private is received. The LED of the configured line key flashes red to indicate new messages. To listen to the new voice mail messages, call the voice mail number on behalf of the line that received a voice mail indication.
Page 149: Making Calls On A Multi-Line Phone
Making calls in the team Active conference call without “Assist” key A conference call among BCA users is in progress for the current device. The line-key LED is solid red, indicating the line is busy with a conference. Line The option “Conference” is displayed. Conference Making calls on a multi-line phone You can seize a line before dialling on a multi-line phone.
Page 150 Making calls in the team Enter the phone number and confirm. You can also search for and use the contact from the conversation list. Selecting a line from the “Favourites” Prerequisite: The line is accessible via the “Favourites”. Press the key to show the menu options or select a line from the left panel.
Page 151 Making calls in the team Lift the handset. Optionally, press the speaker key. Optionally, press the headset key. Select “Redial”. Redial Accessing the last dialled number from “Favourites” Press the settings key. Select “Favourites”. Favourites Select the line. Select and confirm the available line. Available Select “Redial”.
Page 152: During A Call
Making calls in the team Immediately when a hot line is present. After a defined period of time when a warm line is present. Examples The phone in the elevator immediately dials the reception number. The phone at a patient's bed dials the ward number after one minute, if no other number is dialled.
Page 153 Making calls in the team Support for “Allow call waiting” is configured. Depending on the set- tings for “Rollover”, you will be notified of incoming calls (see "Rollover for a line" à page 156). You are conducting a call. At the same time, a call is incoming on another line.
Page 154: Settings For Multiline (Keyset)
Making calls in the team The function is activated in the following situations: The primary line you lift the phone's handset or press the line or loudspeaker key The secondary line you press the line key. A number specified by you is dialled immediately with a hot line and after a specific time with a warm line.
Page 155 Making calls in the team Select “Lines”. Select the required line. Primary line Select “Ring delay”. Ring delay Enter a value (between 0 and 3600 seconds) and confirm using the func- tion key. Save the setting. You can activate and deactivate the set delay time for all line keys using a function key.
Page 156: Rollover For A Line
Making calls in the team Rollover for a line With rollover, calls made to you when lines on your phone are busy are rolled over to the next free available line on your phone. The administrator can determine how rollover calls are to be signalled.
Page 157: Making Calls In An Executive / Secretary Team
Making calls in the team The label of the current temporary line is shown on the main menu screen. If no label is configured for a secondary line key, the phone will instead display the secondary line’s number. Making calls in an executive / secretary team An executive / secretary team is configured by the admin- istrator and may include up to four executive and up to two...
Page 158: Mobility Function
Mobility function Mobility function The mobility function allows you to use another telephone as if it were your own. You use your customary phone number and all contacts as well as telephone settings are available to you on the other phone. Logging on to another phone Prerequisite: The mobility function is available on this phone.
Page 159: Logging A Mobile User Off When The Phone Is Locked
Mobility function Press the key shown. Select “Mobility logout”. Mobility logout Confirm with function key. The administrator may have configured that the user pass- word must be entered to log off. Wait until all contacts and phone settings have been Saved. Logging a mobile user off when the phone is locked Prerequisite: A mobile user has logged on to the phone with the mobil-...
Page 160 Mobility function To voicemail: state will be set to voicemail, if a voicemail number is configured in the E/A cockpit profile. To mobile: state will be set to mobile, if a mobile number is con- figured in the E/A cockpit profile. To number: state will be set to number, if a to-number is con- figured by the user.
Page 161: Privacy And Security
Privacy and security Privacy and security “Do not disturb” If "Do not disturb" is activated, the phone will not ring. The caller hears the busy tone or an announcement that the called party cannot accept any calls at present. “Do not disturb” can be activated or deactivated using a programmable function key on the key module or from the menu “Presence”...
Page 162: Security
Privacy and security Configuration Select “Configuration”. Select “Incoming calls”. Incoming calls Select “Handling”. Handling Select “Allow DND”. Allow DND Save the setting. Security Setting the user password The user password protects the individual configurations, including lan- guage settings. You can also use the user password to lock your phone "Locking the phone "...
Page 163 Privacy and security The preset password "000000" corresponds to an empty pass- word. The phone cannot be locked, access to WBM is not allowed and the user menu is not password protected (see also "Deactivating the password prompt" à page 164). You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 164: Deactivating The Password Prompt
Privacy and security Deactivating the password input To deactivate the user password, follow the procedure described above and set the new password to the default setting “000000”. Deactivating the password prompt You can deactivate the phone's password prompt if a password has already been configured.
Page 165: Locking The Phone
Privacy and security Save the setting. Locking the phone To protect the phone against unauthorized access, you can lock the phone so that nobody can make calls or change settings without knowing the user password. Predefined numbers from the dial plan can still be dialled when the phone is locked.
Page 166 Privacy and security Unlock phone Select “Unlock phone”. Enter and confirm the user password. The phone is unlocked if the pass- word is correct. Admin unlock Optionally, select “Admin unlock”. Enter and confirm the administrator password, if the user password is not known.
Page 167: Other Settings And Functions
Other settings and functions Other settings and functions Setting the “Landing screen” You can see the “Landing screen” in the following situations: When start-up is finished (e.g. after a restart or upgrade). Returning to the default screen via repeated use of the "back" key "Waking"...
Page 168: Audio Settings
Other settings and functions Main menu Save the setting. Audio settings Optimize the audio settings of the phone for your work environment and according to your personal requirements. Ringer type Select your preferred ringer from the available audio files. If no individual audio files are available, the ring tone “Pattern”...
Page 169: Pattern Melody
Other settings and functions Pattern melody You can also configure this setting via the web interface (see "Web interface (WBM)" à page 215). Prerequisite: You have selected the ringer "Pattern". Press the key to open the main menu. Open “Settings”. Settings Open “User settings”.
Page 170: Room Character
Other settings and functions Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 171: Setting The Headset Port Use
Other settings and functions Select the open listening mode. The current mode is displayed. Save the setting. Setting the headset port use This setting defines if a headset or a conference unit is activated when pressing the headset key You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 172: Special Ringers
Other settings and functions Select the required priority. Save the setting. Special ringers You can assign an individual ringer to incoming calls or events for iden- tification of the type of call. The administrator has activated the special ringers. Consult the administrator regarding the use of these ringers.
Page 173: Activating Or Deactivating The Ringer
Other settings and functions Activating or deactivating the ringer You can see if the function is activated or deactivated from the cor- responding icon in the status bar. Hold down the key shown. A long press of this key will toggle the ringer on or off (a status bar icon is shown when the ringer is off).
Page 174: Configuring Direct Video
Other settings and functions Configuring direct video When configured, the OpenScape Desk Phone CP710 can display a video stream via the network that is connected to a door camera for visual access control. The phone screen can also display video streams from a video call.
Page 175: Date Display Format
Other settings and functions Select the language. Save the setting. The display language is changed. When you change the phone’s language, the programmable key default labels provided by the phone during configuration will also change to the selected language. The key labels that have been modified (no longer default) will not be changed to the current phone’s language.
Page 176: Time Display Format
Other settings and functions Locality Select “Locality”. Select “Date format”. The current setting is displayed. The following Date format options are available: dd.mm.yy mm/dd/yy dd/mm/yy Select the date format. Save the setting. Time display format You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 177: Activating The Screen Saver
Other settings and functions You can also configure this setting via the web interface (see "Web interface (WBM)" à page 215). Activating the screen saver Prerequisite: The administrator has uploaded images to the phone or you have uploaded your own images. Press the key to open the main menu.
Page 178: Uploading Images For The Screen Saver
Other settings and functions Inactivity Select “Inactivity”. Setting the idle time Select “Idle time (mins)”. The current idle time is displayed. Idle time (mins) Select an idle time interval. The following options are available (in minutes): 0 (i.e. deactivated) 1 (default) Setting the slide time for the option “Slideshow”...
Page 179: Energy Saving Mode
Other settings and functions 2. Search for suitable images on your computer or in the network and save your search results. You can upload several images in suc- cession. Your new images are displayed the next time you start the screen saver. Energy saving mode Set how long the phone screen can remain idle before the background lighting automatically switches off and the screen turns dark.
Page 180: Setting Daylight Saving Time
Other settings and functions Setting daylight saving time You can also configure this setting via the web interface (see "Web interface (WBM)" à page 215). Prerequisite: The option “Auto DST” is deactivated (see "Enabling auto- matic daylight saving time" à page 181).
Page 181: Enabling Automatic Daylight Saving Time
Other settings and functions Enabling automatic daylight saving time You can also configure this setting via the web interface (see "Web interface (WBM)" à page 215). Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required.
Page 182: Resetting User Data
Other settings and functions DNS name: Name or number of phone. URL: HTTP address of the web interface. This address is specified in the address line of the Internet browser and is used to call up the web interface of the phone in the browser. IPv4 address: Displays the IP address or name that was assigned to the phone in the network.
Page 183: Managing Avatar Images
Other settings and functions Reset Select “Reset”. The user data is reset to factory settings. Managing avatar images You can download new avatar images to the phone and use them to change the picture of a contact. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 184: Assigning A Contact Avatar
Other settings and functions 2. Select the image and click “Delete”. Assigning a contact avatar When transfer process is successful, the image is available on the phone and can be attached to a contact. Select “Conversations”. Conversations To search for a contact, enter the first letters or the phone number in the search field.
Page 185: Using Call Forwarding
Other settings and functions Because of its direct impact, "Unconditional" call forwarding has the highest priority, followed by "No reply" and "Busy". Active call forwarding for "Unconditional" is displayed in the main menu. A phone number may already be assigned to each call forwarding type. Call forwarding cannot be activated if the phone number is not registered.
Page 186: Saving Destination Phone Numbers For Call Forwarding
Other settings and functions Saving destination phone numbers for call forwarding You can enter the call forwarding settings via the user menu (see "Con- figuring local call forwarding" à page 103) Optionally, you can enter the call forwarding settings using the web inter- face (see "Web interface (WBM)"...
Page 187: Copying And Pasting Destination Phone Numbers
Other settings and functions All calls (unconditional) External calls Internal calls Each option may be activated separately and have their own destination. You can check if a call forwarding type is already activated by selecting the forwarding type. Select the forwarding type. e.g. “All calls”. The same procedure applies to All calls all call forwarding options.
Page 188: Activating Or Deactivating Call Forwarding
Other settings and functions Select “Paste”. Save the setting. Activating or deactivating call forwarding Prerequisite: A destination has to be entered first in order to activate the forwarding type. Open “Presence”. Disable the forwarding type “All calls” if you want to use the call type All calls “Busy”.
Page 189: Call Forwarding Chain
Other settings and functions Save the setting. The new time is displayed. Call forwarding chain Sometimes calls to a contact are forwarded to another contact who also has call forwarding or DND (“Do not disturb”) activated. This can create a call forwarding chain consisting of several telephones where the last mem- ber of the chain is your phone.
Page 190: Cti Calls
Other settings and functions The Forwarding menu is opened either using the configured via the user menu and contains the three forwarding types: Unconditional Busy No reply (after xs) Forwarded calls can be logged in a call list (see "Conversations" à page 53).
Page 191: Beep On Auto-Reconnect
Other settings and functions This option is programmed by the administrator. Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Incoming calls”. Incoming calls Select “CTI calls”.
Page 192: Paging Call
Other settings and functions Paging call A paging call is an one way broadcast, for example a real-time announce- ment to one or more users. Prerequisite: RingCentral server type must be configured and CTI calls option must be disabled. Press the key to open the main menu. Open “Settings”.
Page 193: Setting The Hold Reminder Time
Other settings and functions Setting the hold reminder time Use “Hold reminder” to specify when you want to receive an automatic reminder about a held call. The minimum reminder time is 1 minute, the maximum time is 15 minutes. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 194: Enabling Or Disabling "Music On Hold
Other settings and functions Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Connected calls”. Connected calls Enable or disable “Hold and hang-up”. Hold and hang-up Save the setting. Enabling or disabling “Music on hold”...
Page 195: Permitting Call Deflection
Other settings and functions Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Connected calls”. Connected calls Enable or disable “Allow call joining”. Allow call joining Save the setting. Permitting call deflection You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 196: Deflecting To A Dss Number
Other settings and functions Enter the contact’s name for the desired conversation or locate it using the arrow keys. Select the default phone number of a conversation. Conversations with the icon indicate more than one available phone numbers. To select a phone number other than the default use the arrow key. Confirm the selection.
Page 197: Connecting Contacts By Hanging Up
Other settings and functions Enable “Allow call waiting”. Save the setting. When “Call waiting” is activated, you can toggle a configured key to switch call waiting on or off. Connecting contacts by hanging up Enable “Toggle associate” if you want to transfer a first call to a second call waiting or pickup call by hanging up.
Page 198: Settings For Autodial Delay
Other settings and functions Save the setting. If this feature is disabled, the transfer options are not dis- played. Settings for autodial delay You can configure how long you have to add a subsequent digit to the dial string before dialling is triggered. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 199: Allowing "Busy When Dialling" For Outgoing Calls
Other settings and functions Allowing “Busy when dialling” for outgoing calls If you activate this function, an incoming call is rejected while you are dialling. The caller then hears the busy signal. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 200: Enabling Immediate Dialling
Other settings and functions Enabling immediate dialling “Immediate dialling” should only be activated if your admin- istrator has configured and approved a dial plan. “Immediate dialling” is deactivated by default. Hence, after enter- ing the number you must either confirm “Select” or wait until the dial delay expires to set up the connection.
Page 201: Allowing A Conference
Other settings and functions Save the setting. Allowing a conference This option allows or blocks the "Local conference" function. You can also configure this setting via the web interface (see "Web interface (WBM)" à page 215). Press the key to open the main menu. Open “Settings”.
Page 202: Activating Or Deactivating The Led Notification
Other settings and functions Activating or deactivating the LED notification If the phone has a new missed call and switches to power saving mode, the screen will be black but the notification LED remains red. The new missed call notification will be also displayed in the “Con- versations”.
Page 203: Clear Led Notification For Missed Calls
Other settings and functions You can also configure this setting via the web interface (see "Web interface (WBM)" à page 215). Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”.
Page 204: Call Logging
Other settings and functions Call logging Disable logging The function can be disabled in order to prevent unauthorized third parties gaining information on the other party involved in the call. No fur- ther calls or conversations will be logged in conversations. The function is enabled by default.
Page 205: Displaying Call Log Data From Ringcentral
Other settings and functions Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Call logging”. Call logging Select “Missed calls”. The current setting is displayed. Missed calls Edit “Include calls answered elsewhere”. Include calls answered elsewhere Enable or disable the option.
Page 206: Recording Modes
Other settings and functions You should configure a favourite to simplify handling of manual call recording (see "Programming the function keys" à page 130). It is assumed in the description below that a corresponding key has been configured. Recording modes The administrator can configure the following operating modes for call recording: Disabled...
Page 207: Explanations Of Recording
Other settings and functions If you pause the recorder during a call, special calls such as con- sultation calls, call pick-ups, and second calls will not be recorded as long as the recorder is paused. If the phone reverts to idle status, the automatic start process is set up again for the next call.
Page 208: Recording Calls
Other settings and functions Enhanced functions A server based conference can be set up or cleared during record- ing. A consultation can be performed during recording. Call transfer is also available during recording. You cannot record a call that has been transferred away from the phone and is no longer connected to it.
Page 209 Other settings and functions Lift the handset and dial. Optionally, press the key shown. The contact answers. You hear a beep, the recording symbol starts flashing (red / grey) on the display. The call is now being recorded (see also "Recording information" à page 208).
Page 210 Other settings and functions You are making a call. Recording has started. The recording symbol flashes (red / grey) on the display. Hang up the phone. Optionally, press the key shown. The recording is ended as soon as the call is terminated or if the call status changes so that the call is no longer being recorded, for example if a line is placed on manual hold and another line is seized (multi-line).
Page 211 Other settings and functions Call recording while alternating Prerequisites: You have an active or held consultation or second call. Recording has started. The recording symbol flashes (red / grey). You are connected with the second party. You hear a beep and the record- ing symbol flashes (red / grey) for the second call.
Page 212 Other settings and functions You have set up a conference. The conference call is now being recorded. You have performed a consultation or accepted a second call ( see "Consulting a second party" à page 93 "Call waiting (second call) " à page 98).
Page 213: Diagnostic Data
Other settings and functions It is assumed that a key module is connected for this example. If you do not have a key module, open the “Favour- ites” to use the line keys. Holding the call on the line You are making a call, for example on line 1. You hear a beep and the recording symbol flashes (red / grey).
Page 214: Individual Settings That Impact Energy Efficiency
Other settings and functions User settings Open “User settings”. Enter and confirm the user password, if required. Select “Diagnostic information”. You see a numbered list of phone para- Diagnostic inform- ation meters with the current settings. Individual settings that impact energy efficiency You can actively reduce energy consumption by making the following set- tings on your phone and therefore contribute in an important way to pro-...
Page 215: Web Interface (Wbm)
Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the “Web Based Management” (WBM). The information is transferred via a secure HTTPS connection. Access to the web based management must be activated by the administrator.
Page 216: User Menu
Web interface (WBM) 1. Enter the user password, if required. 2. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 3. Click a menu entry to open the corresponding form. 4.
Page 217 Web interface (WBM) Special ringers Internal, see "Special ringers" à page 172 External, see "Special ringers" à page 172 Recall, see "Special ringers" à page 172 "Special ringers" à page 172 Emergency, see Special 1 Special 2 Special 3 Bluetooth Configuration Active, see "Activating Bluetooth"...
Page 218 Web interface (WBM) Handling Call waiting, see "Allowing call waiting" à page 196 Allow call waiting tone Allow DND, see "Allowing “Do not disturb”" à page 161 Busy when dialling, see "Allowing “Busy when dialling” for outgoing calls" à page 199 CTI calls Auto-answer, see "Beep on auto-answer"...
Page 219 Web interface (WBM) Folder to sync (optional), see "Using Microsoft® Exchange" à page 104 OpenScape UC, see "Connecting to OpenScape UC" à page 76 Server Username Password Keyset Lines Ring delay (seconds), see "Setting the time for a delayed ringer" à page 154 Address (read only) Primary line (read only) Ring on/off (read only)
Page 220: Licenses
Web interface (WBM) Page 2 Edit, see "About programming a key" à page 131 Key module 2 (if available) Key module 3 (if available) Key module 4 (if available) "Adjusting the key clicking sound" à page 74 Key click, see Volume Active for: Energy saving, see...
Page 221 Web interface (WBM) Downloading a contact list via the browser 1. Open the user pages in the browser with the URL of the phone. 2. Log on to the “User Settings” using your password. 3. Select “Contacts transfer”. 4. Click on “Choose file” and navigate to a local or remote folder. 5.
Page 222: Exporting Contacts Via Wbm
Web interface (WBM) Exporting contacts via WBM You can export your contacts from your phone through WBM interface so you can use them elsewhere. Downloading a contact list from the phone via the browser When exporting contacts via Internet Explorer browser, the contacts file “*.CSV”...
Page 223: Fixing Problems
Fixing problems Fixing problems Caring for your phone Never allow the telephone to come into contact with colouring, oily or aggressive agents. Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent.
Page 224: Error Messages
Fixing problems Indications that represent conditions where the phone can still be used but will operate subject to certain restrictions are displayed as ‘warnings’. Both error and warning “sausages” (bar shaped notifications) are removed as soon as the relevant condition no longer applies. An indication may contain multiple codes when more than one condition applies at the same time.
Page 225: Warning Messages
Fixing problems Warning messages Error condition always has higher priority than a warning condition. Hence, if both conditions exist at the same time the error message is dis- played. Warning messages are displayed hovering above the main menu screen. The menu key flashes amber when a warning condition has occurred (even when the main menu screen is not displayed).
Page 226 Fixing problems Code Priority Description A connection cannot be established to the deployment server. – Rejected In such cases, contact the administrator and specify the error code.
Page 227: Repair And Recycling Concept, Extending Performance Capability
Repair and recycling concept, extending performance capability Repair and recycling concept, extending performance capability This section includes additional user instructions in accordance with the basic award criteria for the Blue Angel eco-label pursuant to RAL-UZ 220. Obligations for Unify arising from this section are only valid in Germany. Recycling and disposal of equipment in the OpenScape Desk Phone family Return of OpenScape Desk Phone waste equipment.
Page 228: Repair Reliability And Spare Part Supply
Repair and recycling concept, extending performance capability eds-r gmbh // rücknahmesysteme Maybachstr. 18 90441 Nuremberg, Germany d) Reuse, recycling and recovery Attention is paid to ease of disassembly/recycling of the OpenScape Desk Phone waste equipment as early as the product development stage. Reuse: The waste equipment is repaired and refurbished and intro- duced into the spare parts cycle where it is then reused.
Page 229: Special Features For Operation On An Openscape 4000
Special features for operation on an OpenScape 4000 Special features for operation on an OpenScape 4000 Not all functions are supported fully when operating an OpenScape Desk Phone on OpenScape 4000 as is the case for OpenScape Voice. Passively supported functions Some of the functions are only available to you as a passive user. The restrictions are listed below: An OpenScape Desk Phone on an OpenScape 4000 cannot actively park a user in the system.
Page 230: Index
Index Transferring Index Call forwarding Activating/deactivating Copying/pasting destination phone numbers Administration Call forwarding chain AICS Zip tone Call forwarding information Alerts Call pickup Answering calls Call recording MultiLine Alternating Applications AutoStart Activating an application Call types Selecting an entry Conference Applications menu Consultation Audio...
Page 231 Index Cloud PIN Display icons Conference Status line Connecting parties Display settings Connection options Idle mode for display Consultation Do not disturb Consultation call from second call DSS call Contact, deleting Call deflection Context DSS key Context menus Consultation Control relays Indirect pickup Conversations Rejecting a call...
Page 232 Index Graphic display settings LED displays Idle mode for graphic display Direct station selection keys (DSS) Group call Function keys Group calls Level Line utilization Line/trunk keys Lines Headset Hot and warm line Answering call automatically Locking the phone Holding Hot line Hotline For lines...
Page 233 Index Open listening Safety notes OpenScape Key Module 600 50-51 Saving destination phone number Operating instructions ScreenSaver 176-177 Operating steps Searching for conversations programming a key Second call Ignoring Second call with consultation call Secondary line Parameters Security 161-162 Phantom line Selected dialing key Phone settings Setting headset port...
Page 234 Index User interface Warm line For lines Web interface...
Page 235 Provide feedback to further optimize this document to edoku@atos.net. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledge base, raise - if a software support contract is in place - a ticket via our partner portal or contact your dis- tributor.

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