Atos Unify OpenScape CP110 User Manual
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Atos Unify OpenScape CP110 User Manual

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Unify OpenScape
Desk Phone CP
Atos Unify
OpenScape Desk Phone
CP110
Atos Unify OpenScape Voice
Atos Unify OpenScape 4000
User Guide SIP
A31003-C1000-U136-01-7619

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Summary of Contents for Atos Unify OpenScape CP110

  • Page 1 Unify OpenScape Desk Phone CP Atos Unify OpenScape Desk Phone CP110 Atos Unify OpenScape Voice Atos Unify OpenScape 4000 User Guide SIP A31003-C1000-U136-01-7619...
  • Page 2 Provide feedback to further optimize this document to edoku@atos.net. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.

  • Page 3: Important Information

    Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. • over a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Never open the telephone. Should you encounter any problems, con- sult your administrator.

  • Page 4: Software Update

    Important information Software update During a software update, the phone must not be disconnected from the power supply unit and/or the LAN. An update action is indicated by messages on the display and/ or by flashing LEDs. Location of the telephone •...

  • Page 5: Table Of Contents

    Contents Contents Important information ..... . 3 Trademarks ..........3 Care and cleaning instructions .
  • Page 6 Contents Making calls......33 Incoming calls ..........33 Answering a call via the handset.
  • Page 7 Contents Using programmed keys ........67 Example 1: Calling saved number.
  • Page 8 Contents Time display format ......... . 98 Date display format .
  • Page 9 Contents Web interface (WBM) ..... .146 General ..........146 Launching the web interface .

  • Page 10: General Information

    General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as descri- bed, this may be due to one of the following reasons: •...

  • Page 11: Icons Used In The Manual

    General information Icons used in the manual Settings Operations and settings that can be made both at the phone and over the web interface are indicated by an icon and page reference. refers to an operation or setting performed directly on the phone refers to an operation or setting performed via the web in- terface...

  • Page 12: Remote Configuration For Cloud Service Providers

    Remote configuration for cloud service providers Remote configuration for cloud service providers From factory defaults to operational telephone This section describes the remote configuration process, from the in- itial factory defaults to the operational telephone. If your telephone is already operational, please continue reading from Section "Getting to know the OpenScape Desk Phone CP110 ( page 14)".

  • Page 13: Canceling The Remote Configuration

    Remote configuration for cloud service providers Starting the remote configuration Once you have entered a valid PIN, the remote configuration of your telephone starts automatically. You are shown the following messages on the display: Asking redirect server... Configuring phone... Deployment done The configuration is concluded and the telephone is operational with the required settings.

  • Page 14: Getting To Know The Openscape Desk Phone Cp110

    Getting to know the OpenScape Desk Phone CP110 Getting to know the OpenScape Desk Phone CP110 The following sections describe the most frequently used controls and displays. The user interface of your telephone 13:53 Wed 02.03.22 4988700731631 Call log Directry Built-in...
  • Page 15 Getting to know the OpenScape Desk Phone CP110 You can make and receive calls as normal using the handset. The display permits intuitive operation of the phone, it is realized as a three line display. Incoming calls, voice mails and others are visually signaled via the Notification LED.

  • Page 16: Navigation Keys

    Getting to know the OpenScape Desk Phone CP110 Navigation keys This control allows you to move between input fields and navigate in lists and menus.  You use the button to confirm options and launch functions: Functions when key is pressed In lists and menus: •...

  • Page 17: Programmable Function Keys

    Getting to know the OpenScape Desk Phone CP110 Programmable function keys Your OpenScape Desk Phone CP110 has three free fixed function keys, which you can reprogram with different functions or phone numbers at any time. The icons represent the following functions: •...

  • Page 18: Dialpad

    Getting to know the OpenScape Desk Phone CP110 Dialpad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number.  To delete digits press In situations where text input is possible, for example when entering the user pass- word, you can also use the dial keys to enter text in addition to the digits and special characters mentioned.
  • Page 19 Getting to know the OpenScape Desk Phone CP110 Multi-function keys Function during text input Function when held down • 2 seconds: Ringer off Type special characters • 3 seconds: Beep rather than ringtone Switch between uppercase and lowercase text and Activate the telephone lock page 91 ...

  • Page 20: Display

    Getting to know the OpenScape Desk Phone CP110 Display Your OpenScape Desk Phone CP110 comes with a black-and-white display. Adjust the contrast to suit your needs ( page 31).  Idle mode If there are no calls taking place or settings being made, your OpenScape Desk Phone CP110 is in idle mode.

  • Page 21: Displays On The Status Line For Adjusting The Volume

    Getting to know the OpenScape Desk Phone CP110 Icons in the idle display In the first line, the time, weekday and date are displayed in addition to icons for dif- ferent situations and options: Icon Meaning The ringer is deactivated. The ringer is set to a beep.

  • Page 22: Context-Dependent Displays

    Getting to know the OpenScape Desk Phone CP110 Context-dependent displays Depending on the situation at hand, the display on your OpenScape Desk Phone CP110 displays different content, to which you can respond intuitively. Information on current events The following icons appear centered on the display when your phone is idle and draw your attention to current properties or events.
  • Page 23 Getting to know the OpenScape Desk Phone CP110 Idle display context menu €  You receive the following functions (if activated) by pressing the keys. The current function is displayed in the second display line. The other functions are hidden €...

  • Page 24: Voicemail

    Getting to know the OpenScape Desk Phone CP110 Voicemail If configured (contact the relevant administrator), this provides you with access to your mailbox system e.g. HiPath Xpressions. If your system is appropriately configured, activating this function opens the menu for voicemail page 58.

  • Page 25: Call Logging

    Getting to know the OpenScape Desk Phone CP110 Call logging The following call lists are stored under Call logging and can be accessed via the pre- set "Conversations" function key ( page 17):  • Missed (x): Missed calls • Dialled (x): Dialed calls (with or without connection) •...

  • Page 26: Additional Notes On Call Logging

    Getting to know the OpenScape Desk Phone CP110 Additional notes on Call logging • Missed calls are not signaled if Call logging is disabled page 129.  • If missed calls for this connection were answered by other subscribers, these calls are not listed in the Missed (x) list or are marked with a checkmark in accordance with the Call logging setting page 130.

  • Page 27: User Settings

    Getting to know the OpenScape Desk Phone CP110 User settings In the User menu (see page 154), settings options are provided that allow you to  adapt the telephone to your individual requirements. Select a menu using the Navigation keys: •...

  • Page 28: Control And Monitoring Function

    Getting to know the OpenScape Desk Phone CP110 Network information Information about the IP address or name that was assigned to the phone in the net- work and therefore the HTML address of the web interface. View information on the phone page 104.

  • Page 29: Ports On The Underside Of The Phone

    Getting to know the OpenScape Desk Phone CP110 Ports on the underside of the phone Network Switch Power supply (if required) Headset Handset Using network ports more efficiently The OpenScape Desk Phone CP110 has a built-in Ethernet switch. This means that you can also connect a PC with a LAN port to the LAN directly via the phone.
  • Page 30 Getting to know the OpenScape Desk Phone CP110 Align the three connection cables on the back through the hole in your stand. Arranged in this way, your device always has a secure stand on your table. Note: the picture shows only an example of the CP-series.

  • Page 31: Telephone Settings

    Telephone settings Telephone settings Display contrast The display has multiple contrast levels that you can set according to your light conditions. You can also configure this setting via the (Notification LED) WEB in- terface page 146.   Press the key shown. Select and confirm the option shown.

  • Page 32: Key Click

    Telephone settings Select and confirm the option shown. Volumes? Select and confirm the option shown. Handset µ € Set and confirm the volume. Select and confirm the option shown. Save & exit Key click You can select here whether a tone should be heard when a key is pressed.

  • Page 33: Settings That Impact Energy Efficiency

    Making calls Settings that impact energy efficiency You can actively reduce energy consumption by making the following settings on your telephone and therefore contribute in an important way to protecting the environment. • You can reduce the ringer volume, display brightness and contrast – the default settings on delivery are 50%.

  • Page 34: Answering A Call Via The Headset

    Making calls Suggestions for using speakerphone mode: • Adjust the call volume while speakerphone mode is active. • The ideal distance between the user and the phone in speakerphone mode is 50 cm. Answering a call via the headset Prerequisite: A headset is connected. The phone rings.

  • Page 35: Deflecting A Call

    Making calls Deflecting a call Prerequisite: An incoming call is displayed or signaled. "Deflect" must be allowed. Select and confirm the option shown. Deflect  If a destination phone number is stored ( page 119), you can select 089008844  and confirm it.

  • Page 36: Making Calls

    Making calls Making calls Off-hook dialing Lift the handset. Enter the phone number. If necessary, correct input using the naviga- tion keys page 16.  Confirm or wait until the dial delay expires (see page 39). Dial  Confirm the option shown .

  • Page 37: Dialing With The Selected Dialing Key

    Making calls If you are using a dial plan and Immediate dialling is set up (see page 125), dialing is automatically performed as soon as the  character string entered matches an entry in the dial plan. Dialing with the selected dialing key You can program frequently used phone numbers on programmable keys ( page 61).

  • Page 38: Calling Back A Missed Call

    Making calls Calling back a missed call Calls received while you are absent are indicated by a message on the idle display ( page 21).  Missed calls are logged in the missed calls list. This list provides infor- mation on the missed call and lets you call back the number directly (Call logging page 25).

  • Page 39: Using Autodial Delay

    Making calls Using autodial delay A number is automatically dialed after a set delay starting from the entry of the number's last digit. The autodial delay can be used: • when dialing in idle mode • during a consultation • when transferring an answered call. The delay can be reduced by performing one of the following activi- ties: ...

  • Page 40: Changing The Volume

    Making calls Changing the volume You can change the volume of the handset or the loudspeaker during the call. You are conducting a call. " Adjust the volume using the toggle key page 26.  Switching from handset to speakerphone mode Take note of the two different processes and activate your pre- ferred setting as appropriate...

  • Page 41: Ringcentral Pre-Configured Dtmf Codes

    Making calls Deactivating  Press the key shown. Switching to speakerphone mode Í  Hold down the key and replace the handset. Then release the key and proceed with your call. RingCentral pre-configured DTMF codes You can use in Call Screen menu options, which can be pre-configured with different DTMF digit sequences to perform specific actions (e.g.

  • Page 42: Switching To The Held Party (Alternating)

    Making calls Ending a consultation call You end the consultation Select and confirm the option shown. Disconnect & return? The consultation call is disconnected. The call with the first party is re- sumed. The second party hangs up If the second party hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up"...

  • Page 43: Conference

    Making calls Conference Prerequisite: You are conducting a consultation call page 41 or  have accepted a second call page 46 and the conference function  is active page 126.  Establishing a conference — If you are already involved in a secure connection with a party when you initiate a consultation call, the original party is placed on hold.

  • Page 44: Putting On Hold And Retrieving Alternately Or Simultaneously

    Making calls Putting on hold and retrieving alternately or simultaneously Putting an active call on hold Prerequisite: You have a single-line phone and are conducting a con- sultation call page 41 or have answered a second call page 46.  ...

  • Page 45: Placing A Call On Hold

    Making calls Placing a call on hold You can use this function to place an ongoing call on Hold, for instance to prevent the other party overhearing a conversation with a colleague in the same room. Prerequisite: You are conducting a call. Select and confirm the option shown in the connection's context me- Hold ? If you do not retrieve the held call after a defined time interval,...
  • Page 46 Making calls call, you can end the first call or place it on hold for subsequent ret- rieval. You can block the second call or the signal tone ( page 120).  Answering a second call Prerequisite: You are conducting a call and call waiting is allowed page 120).
  • Page 47 Making calls Ignoring the second call Prerequisite: You are conducting a call and call waiting is allowed (  page 120). Select and confirm the option shown. Ignore The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call via the context menu. While the ignored second call continues to wait, from the active call you can: •...

  • Page 48: Transferring A Call

    Making calls Í  Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. The other two parties are now connected to one an- other. Transferring a call You can transfer your current call to another party with or without con- sultation.
  • Page 49 Making calls Í Replace the handset. In speakerphone mode:  Press the key shown. If you are conducting a call via the headset:  Press the headset key. After the call has ended (either by you or the remote party), end of call notification with duration of the call will be shown on the phone screen: Michael Schumacher...

  • Page 50: Configuring Call Forwarding

    Making calls Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key ( page 107).  This is how you set local call forwarding on an OpenScape 4000. You can also configure this setting via the WEB interface page 146.
  • Page 51 Making calls Select and confirm Yes/No in the context menu. Select and confirm the option shown. Audible alerts= No Select and confirm the option shown. Select the option shown. Forwarding party Select and confirm Display last/Display first. Display last Select and confirm the option shown. Save &...

  • Page 52: Directories And Conversations

    Making calls Directories and Conversations Personal directory The personal directory is restricted to 100 entries. Creating a new contact You can create contacts more conveniently via the WEB interface  page 146. Select and confirm the option shown, if the programmable key is con- Directory figured.

  • Page 53: Deleting All Contacts

    Making calls Deleting a contact You can delete contacts more conveniently via the WEB interface  page 146. Select and confirm the option shown, if the programmable key is con- Directory figured. Select and confirm the option shown. Personal? Select and confirm the relevant entry. Niels, Bohr Select and confirm the option shown.

  • Page 54: Corporate Directory

    Making calls Searching for a contact Select and confirm the option shown, if the programmable key is con- Directory figured. Select and confirm the option shown. Personal? The last entry used is displayed. Angela, Merkel Enter the first letter of the name you are searching for, e.g. K. J L5 (Abc) The first name found with the initial letter K is displayed after a short Kirsch, Erika...
  • Page 55 Making calls Searching for a contact Select and confirm the option shown, if the programmable key is con- Corporate directory figured.  Press the Delete key to return to the main menu. Select and confirm the option shown. Find The following 11 search fields can be used: •...
  • Page 56 Making calls Defining a qualifier before a search Prior to a search, you can select which qualifiers should also appear in the output list. Select and confirm the option shown. You may choose between the Qualifier following criteria: • No qualifier •...
  • Page 57 Making calls You can control the search individually by entering extended charac- ters. To select extended characters, first press the key. Rule list: Character Description Searches for the exact string before the extended cha- racter. You can enter first and last name separately using a com- ma.

  • Page 58: Listening To Voicemail

    Making calls Listening to voicemail To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see page 24).  F icon appears on the display with the appropriate number of new voicemails.

  • Page 59: Programmable Keys

    Programmable keys Programmable keys The phone features a range of functions that can, if required, be sto- red on programmable keys. The phone comes with three programm- able keys, all of which can be programmed on two separate levels. You should assign the "Shift" function to one of these keys to be able to switch between the two key levels.

  • Page 60: List Of Available Functions

    Programmable keys List of available functions 1. Unallocated 27.Redial 2. Selected dialling 28.Personal directory 3. Repeat dialling 29.Group pickup 4. CF unconditional 30.Repertory dial 5. CF no reply 31.Line 6. CF busy 32.Feature toggle 7. CF unconditional - any 33.Mobility 8.

  • Page 61: Programming A Key

    Programmable keys Programming a key You can also program the keys via the WEB interface page 146.  Initiating programming A label can have up to 8 characters. Directly via the function key ñ Must be activated by the administrator. Hold down one of the three keys to which a function is to be assigned until the programming prompt is displayed.

  • Page 62: Beginning Programming

    Programmable keys Beginning programming Select and confirm the option shown to program or change the first Normal level. Select and confirm the option shown to program the second level. Shifted Select and confirm the required function in the list (e. g. Do not dis- Do not disturb turb).
  • Page 63 Programmable keys The repertory dial can be up to 40 characters long.

  • Page 64: Call Log

    Programmable keys Call log You can also program the keys via the WEB interface page 146.  The following call lists can be found under Call log: • Missed (x) • Dialled (x) • Received (x) • Forwarded (x) The key can only be used if Call log is activated. Hold down one of the three keys to which the function is to be assig- ned until the programming prompt is displayed.

  • Page 65: Configuring A Built-In Forwarding Key

    Programmable keys Configuring a built-in forwarding key You can also program the keys via the WEB interface page 146.  Hold down one of the three keys to which a function is to be assigned until the programming prompt is displayed. ...

  • Page 66: Configuring A Variable Call Forwarding Key

    Programmable keys Configuring a variable call forwarding key With "built-in forwarding" key you can • Immediately activate or deactivate the call forwarding for "All calls" page 107  • Edit the call forwarding page 108  Ideally you should use the previously configured forwarding key for forwarding.

  • Page 67: Using Programmed Keys

    Programmable keys Using programmed keys The use of programmed functions depends on the phone's status. The relevant display appears once you have pressed a key. Example 1: Calling saved number Prerequisite: The idle menu is displayed on the graphic display. Press one of the three keys with the saved contact.
  • Page 68 Programmable keys Select and confirm the option shown to delete the content of all keys. Select and confirm "Reset selected user data". The contents of the Reset phone keys you configured are deleted. Keys that can only be configured by the administrator remain un- changed.

  • Page 69: Making Calls In The Team

    Making calls in the team Making calls in the team Group call Your administrator can incorporate multiple telephones in a call ñ pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone.

  • Page 70: Picking Up A Group Call With The Call Pickup Key

    Making calls in the team Picking up a group call with the call pickup key The "Call pickup" key is configured ( page 59). Your administ-  ñ rator has set up the group call such that it is only displayed by the Group pickup key flashing.

  • Page 71: Direct Station Selection Keys

    Making calls in the team Direct station selection keys Apart from line keys, the administrator can also configure direct sta- tion selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to This function is not available to you on an OpenScape 4000, see page 165.

  • Page 72: Deflecting A Call To A Dss Subscriber

    Making calls in the team Rejecting a call The administrator must activate the reject option for DSS keys ñ and auto-answer must be deactivated page 114.  Press the DSS key. The call is routed to your primary line and rings. DSS 1 ...

  • Page 73: Multiline

    Making calls in the team MultiLine The following is a description of the telephony scenarios for multi-line phones. Refer to page 81 for a detailed description of the settings.  Line/trunk keys This function is not available to you on an OpenScape 4000, see page 165.

  • Page 74: Incoming Calls

    Making calls in the team Line utilization • Private line: A line that is used by a single telephone. This line can- not be used as a secondary line by another telephone. • Shared line: A line that is configured on multiple telephones. The line status is displayed for all telephones that share this line.

  • Page 75: Call Barging

    Making calls in the team Using the line keys Press the line key above which the text label flashes or is shown in- Line 1 verse. Speakerphone mode.  Confirm the option shown. Speakerphone mode. Accept Call barging Call barging is a feature that allows a user to participate in an active call between other users and provide assistance.

  • Page 76: Making Calls

    Making calls in the team Active conference call with Assist Key • A conference call among BCA Users is in progress for another device. Press the call-line key to barge-in the call. NOTE: For Transfer, the first BCA will be released instantly and the se- cond BCA will be ready for Barge-in.
  • Page 77 Making calls in the team Dialing the last dialed number Regardless of the line used, the last number dialed on your telephone is displayed for redialing in the selected number's context menu.   Lift the handset or Press the key shown. Press the required line key.

  • Page 78: During Calls

    Making calls in the team During calls Making and receiving calls on a single line If you only use one line on your multi-line telephone to make calls, and you receive calls on the same line, the phone operates in the same way as a single-line telephone: •...
  • Page 79 Making calls in the team Press the call-line key. Line 1  All multi-line users that share the line on which the call is being held ( page 74) can now pick up the held call. To prevent other  users from answering the held call, you must initiate the second call with the 'consult' funktion instead page 41.
  • Page 80 Making calls in the team Select and confirm the option shown. Keyset Select and confirm the option shown. Lines? Select and confirm the line you want. Line Select and confirm the option shown. Hot/warm dest.? = nnnn Enter and confirm the destination. Select and confirm the option shown.

  • Page 81: Settings For Multiline (Keyset)

    Making calls in the team Settings for MultiLine (keyset) The details for each keyset line contain supplementary information for the user. The following uneditable fields are displayed: • Address – Displays the phone number for the line • Ringer on/off –...
  • Page 82 Making calls in the team Setting the ringer for lines If special ringers have been configured by the administrator for lines, you can adjust these here to suit your requirements. You can also configure this setting via the WEB interface page 146.
  • Page 83 Making calls in the team Line preview Prerequisite: You are already on a call on one line and a further call rings on a secondary line. You have programmed a function key with the "PreView" function page 61.  Preview for a call Your administrator has deactivated the permanent PreView func- ñ...

  • Page 84: Rollover For A Line

    Making calls in the team Rollover for a line With this feature calls made to you when lines on your phone are busy are rolled over to the next free available line on your phone. Your administrator can determine how rollover calls are to be sig- ñ...

  • Page 85: Making Calls In An Executive/Secretary Team

    Making calls in the team Making calls in an executive/secretary team An executive-secretary team is configured by your administrator ñ and may include up to four executive and up to two secretary te- lephones. You will find additional information on this function in the executive/secretary documentation.

  • Page 86: Mobility Function

    Mobility function Mobility function The mobility function allows you to use another telephone as if it were your own. You use your customary phone number and all contacts as well as telephone settings are available to you on the other phone. Logging on to another telephone Prerequisite: The mobility function is available on this telephone.

  • Page 87: Privacy/Security

    Privacy/security Privacy/security Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal or an appropriate announcement. On multi-line telephones ( page 73) you can only activate the  "Do not disturb" function for your primary line. Enabling do not disturb via the idle menu Select and confirm the option shown in the idle display context menu.

  • Page 88: Security

    Privacy/security Security User password Your User password protects your individual configurations, including your language settings. You can also use the User password to lock your telephone page 91.  WBM for user settings is only available if a valid User password has been set up.
  • Page 89 Privacy/security Changing the password The preset password "000000" corresponds to a blank password. In other words, the phone cannot be locked and the user menu is not password protected nor is WBM of user settings available. (see also page 90) ...
  • Page 90 Privacy/security Deactivating the password prompt You can deactivate the phone's password prompt if a password has al- ready been configured. The deactivation of the password prompt does not affect the WEB interface page 146 or CTI applications that use a password ...

  • Page 91: Locking The Phone

    Privacy/security Locking the phone You can lock your phone to protect it against unauthorized access. In this way, no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialed when the phone is locked - for more information consult your administrator.

  • Page 92: Other Settings And Functions

    Other settings and functions Other settings and functions Audio settings Optimize the audio settings of your OpenStage for your work environ- ment and according to your personal requirements. Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled".

  • Page 93: Pattern Melody

    Other settings and functions Confirm the option shown. Select the required ringer file or pattern. abc.mid? You will immediately hear the associated ringer melody. Confirm the current ringer file. Select and confirm the option shown. Save & exit Pattern melody You can also configure this setting via the WEB interface page 146.

  • Page 94: Opening Listening Mode

    Other settings and functions Opening listening mode Select the mode here that you prefer for open listening (see  page 40). You can also configure this setting via the WEB interface page 146.   Press the key shown. Select and confirm the option shown. User if nec.

  • Page 95: Special Ringers

    Other settings and functions Special ringers You can set special ringers for four different call types. The call type is signaled by the telephone system, recognized by the phone and prioritized accordingly. You can configure the following call types: • Internal •...

  • Page 96: Activating/Deactivating The Ringer

    Other settings and functions Settings for "pattern" If you selected "Pattern" as the ringer, you can make further settings for the pattern melody and pattern sequence: Select and confirm the option shown. Ringer melody Select the required pattern melody between 1 and 8 (e. g. 4). You will immediately hear the corresponding Ringer melody.

  • Page 97: Display Language

    Other settings and functions Select and confirm the option shown. Save & exit Display language Use this menu option to select the language for operator prompting. You can also configure this setting via the WEB interface page 146.   Press the key shown.

  • Page 98: Time Display Format

    Other settings and functions 24.Slovenski Jezik 25.Srpski Jezik 26.Suomi 27.Svenska 29.Türkçe Русски Time display format You can also configure this setting via the WEB interface page 146.   Press the key shown. Select and confirm the option shown. User if nec.

  • Page 99: Date Display Format

    Other settings and functions Date display format You can also configure this setting via the WEB interface page 146.   Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown.

  • Page 100: Country-Specific Settings

    Other settings and functions Country-specific settings Adapt your phone settings to suit the relevant country-specific condi- tions (for example transmission parameters). You can also configure this setting via the WEB interface page 146.   Press the key shown. Select and confirm the option shown. User if nec.

  • Page 101: Setting Daylight Saving Time

    Other settings and functions Setting daylight saving time Prerequisite: Auto DST is deactivated page 102.  You can also configure this setting via the WEB interface page 146.   Press the key shown. Select and confirm the option shown. User if nec.

  • Page 102: Automatic Daylight Saving Time

    Other settings and functions Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator. You can also access this information via the WEB interface  page 146.  Press the key shown. Select and confirm the option shown.

  • Page 103: Setting The Date And Time

    Other settings and functions Setting the date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary. ñ Depending on the settings made by the administrator You can also configure these settings via the WEB interface ...

  • Page 104: Network Information

    Other settings and functions Network information This overview in the user area of the Program/Service menu provides you with information about the IP address of the phone and the HTML address of the WEB interface. It also provides real-time data about the network activity of the phone.

  • Page 105: Resetting User Data

    Other settings and functions Resetting user data The following user-specific settings, which you changed via the phone menu or the WEB interface, can be reset to factory settings. • Display contrast • Language setting • Audio settings – Volumes – Settings •...

  • Page 106: Programming Call Forwarding

    Other settings and functions Programming call forwarding Depending on the settings made by the administrator, standard ñ call forwarding may be configured for the phone or alternatively a forwarding call by type option that is supported by OpenScape Voice. The Forwarding function must be approved by the administra- tor.

  • Page 107: Using Call Forwarding

    Other settings and functions Using call forwarding The following functions are available for activating and deactivating call forwarding and configuring it in accordance with your require- ments: • ”Activating or deactivating immediate call forwarding” page 107  • ”Saving destination phone numbers for call forwarding” page 108 ...

  • Page 108: Saving Destination Phone Numbers For Call Forwarding

    Other settings and functions Using last forwarding destination Select and confirm the option to use the last saved destination for Accept? example for All calls again. Call forwarding to this destination is im- mediately activated for All calls and the key illuminates. Activating with variable destination phone numbers If you want to use a new forwarding destination: Select and confirm the option shown.

  • Page 109: Copying And Pasting Destination Phone Numbers

    Other settings and functions Editing favorites You can preconfigure up to five destination phone numbers for call for- warding. These destination phone numbers can then be assigned dif- ferent forwarding conditions. Select and confirm the forwarding type (here for instance Uncond’l). ...

  • Page 110: Assigning A Destination Phone Number For Call Forwarding

    Other settings and functions Assigning a destination phone number for call forwarding Prerequisite: At least one destination phone number has already been saved. Select and confirm the option shown Call forward? The pop-up menu opens: The message: "Set forward on to" is displayed with the number of the last forwar- ding destination and you have the following options: •...

  • Page 111: Activating/Deactivating Call Forwarding

    Other settings and functions Activating/deactivating call forwarding Prerequisite: A forwarding destination is already configured for the relevant forwarding type. Select and confirm the option shown Call forward? The pop-up menu opens: The message: "Set forward on to" is displayed with the number of the last forwar- ding destination and you have the following options: •...

  • Page 112: Defining The Ring Duration Before Call Forwarding On No Reply

    Other settings and functions Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before "No reply" call forwarding is activated. This setting is only available if the "Server features" function was ñ...

  • Page 113: Call Forwarding By Call Type

    Other settings and functions Call forwarding by call type If use of system-assisted functions has been enabled by the adminis- trator and the Forwarding Int/Ext function activated, call forwar- ding by call type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and additionally on the call type.

  • Page 114: Cti Calls

    Other settings and functions CTI calls Beep on auto-answer When you dial a number with a CTI application (e.g. Outlook) and auto-answer is activated, the phone switches automatically to spea- kerphone mode. If auto-answer is deactivated, the phone first rings and you have to press the loudspeaker key or lift the handset in order to set up the call.

  • Page 115: Beep On Auto-Reconnect

    Other settings and functions Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. ñ...

  • Page 116: Activating And Deactivating The Hold Reminder Tone

    Other settings and functions Activating and deactivating the hold reminder tone You can also configure this setting via the WEB interface page 146.   Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown.

  • Page 117: Activating/Deactivating Hold And Hang-Up

    Other settings and functions Activating/deactivating Hold and hang- This function works in the following call scenarios: • You have placed a call on hold and hang up. • You are conducting a consultation call and the second party hangs • You have answered a second call and you or the second party hangs You can use "hold and hang up"...

  • Page 118: Music On Hold

    Other settings and functions Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. You can also configure this setting via the WEB interface page 146. ...

  • Page 119: Permitting Call Deflection

    Other settings and functions Permitting call deflection You can also configure this setting via the WEB interface page 146.  ñ "Deflect" must be authorized by the administrator.  Press the key shown. Select and confirm the option shown. User if nec.

  • Page 120: Allowing Call Waiting

    Other settings and functions Allowing call waiting If the call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call. You can also configure this setting via the WEB interface page 146. ...

  • Page 121: Connecting Subscribers By Hanging Up

    Other settings and functions Connecting subscribers by hanging up Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. You can also configure this setting via the WEB interface page 146.
  • Page 122 Other settings and functions Select and confirm the option shown. Connected calls? Select and confirm the option shown. Allow call transfer = No Select and confirm the option shown. Select and confirm the option shown. Save & exit...

  • Page 123: Settings For Autodial Delay

    Other settings and functions Settings for autodial delay The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial" op- tion, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook.

  • Page 124: Allowing Busy When Dialling

    Other settings and functions Allowing Busy when dialling If you activate this function, an incoming call received while you are dialing is rejected. The caller then hears the busy signal. If this feature is not activated then the incoming call interrupts dialing. You can also configure this setting via the WEB interface page 146.

  • Page 125: Activating/Deactivating Immediate Dialing

    Other settings and functions Activating/deactivating immediate dialing Immediate dialling should only be activated if your administrator ñ has configured and approved a dial plan. Immediate dialling is deactivated by default. For this reason after ent- ering the number you must either confirm the "Dial" option or wait un- til the dial delay expires to set up the connection.

  • Page 126: Permitting A Callback

    Other settings and functions Permitting a callback ñ The Callback function is approved by the administrator. You can also configure this setting via the WEB interface page 146.   Press the key shown. Confirm the option shown. User if nec. j Enter and confirm the user password.

  • Page 127: Allowing Joining In A Conference

    Other settings and functions Allowing joining in a conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. This feature only exists with a local conference, not a server based conference.

  • Page 128: Call Logging

    Other settings and functions Call logging For a detailed description of the different call lists, see Call logging on page 25. The Call logging function must be activated in order to  view and manage call lists page 129, otherwise the message "Key ...

  • Page 129: Call Logging - Activating/Deactivating

    Other settings and functions Call logging – activating/deactivating The function can be disabled in order to prevent unauthorized third parties gaining information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by default.
  • Page 130 Other settings and functions Logging missed calls This function has two entries, each with two options for managing missed calls. • Include calls answered elsewhere • Delete entry All missed called intended for this line are logged and new missed calls are displayed.

  • Page 131: Displaying Call Log Data From Ringcentral Api

    Other settings and functions Displaying call log data from RingCentral API By enabling the RingCentral synchronization option as described page 58, you can display call log records derived from the Ring-  Central API. Prerequisite: Your administrator has configured the option to syn- chronize call log data with RingCentral API.

  • Page 132: Explanations Of Recording

    Other settings and functions Mode: MANUAL You decide when the recorder is started and stopped. If the recorder is switched on, all further calls will be recorded. If you pause the re- corder then nothing will be recorded. If there are no calls, then the recorder likewise pauses.

  • Page 133: Recording Calls

    Other settings and functions Recording tips You will receive the following advisories while a call is being recorded: ä • The recording symbol on the display (permanent) • Beep (repeated at intervals for you and your call partner) • Beep (single at the start of recording for you and your call partner) The audible advisory can also be switched off.
  • Page 134 Other settings and functions Or press the key shown to disable the option - the function key above Recording which the text label stops flashing or is shown normally.  Call recording with AutoStart AutoStart mode is activated in principle in idle mode. The display in- verts.
  • Page 135 Other settings and functions Ending call recording automatically Prerequisite: You are conducting a call. Recording has started. The recording text label is inverted. Í  The recording is ended automatically as soon as the call is terminated or if the call status changes so that the call is no longer being recorded - for example if a line is placed on hold and another line is seized.
  • Page 136 Other settings and functions Call recording while alternating Prerequisite: You have an active or held consultation or second call. Recording has started. The recording text label is inverted. You are connected with the second party. You hear a beep and the re- ä...
  • Page 137 Other settings and functions Your call is included in a conference during the recording Prerequisite: You are conducting a call that is being recorded. Your call partner is to include you in a conference. You are placed on hold while the conference is being set up. You hear the music on hold while your call partner is setting up the ä...

  • Page 138: Diagnostic Data

    Other settings and functions Diagnostic data Precondition: the adminstrator must enable the user access to the overview. This information overview in the user area of the service menu provi- des you with information on the current configuration of the telepho- ...
  • Page 139 Other settings and functions Diagnostic.information Memory free 55169K free Protocol Mode IPv4_IPv6 IPv4 IP Address 10.12.138.14 IPv4 subnet Mask 255.255.255.0 IPv4 default route 10.12.138.1 Primary DNS 10.12.0.2 Secondary DNS 172.25.4.22 IPv4 Route 1 - IP None IPv4 Route 1 - gateway None IPv4 Route 1 - mask None...
  • Page 140 Other settings and functions Diagnostic.information LLDP-MED Operation Sent: Wed Oct 13 11:24:31 2021 Chassis ID TLV Data .Subtype = Network address .IANA_TYPE = IPv4 Address .ID = 10.12.138.14 Port ID TLV Data .Subtype = MAC address .ID = 00:1A:E8:75:E0:54 TTL TLV data .seconds = 120 System Caps TLV Data .Supported = Bridge, Tele-...
  • Page 141 Other settings and functions Diagnostic.information Network policy (Voice) TLV data .Policy unknown = Yes .Tagged = No .VLAN ID = 0 .Layer 2 priority = 5 .DSCP = 46 Network policy (Voice Sig- nalling) TLV data .Policy unknown = Yes .Tagged = No .VLAN ID = 0 .Layer 2 priority = 3...
  • Page 142 Other settings and functions Diagnostic.information Inventory - Manufacturer Name TLV data .Manufacturer name = Unify SW&Sol GmbH&Co.KG Inventory - Model Name TLV data .Model name = Desk Phone CP200 Inventory - Asset ID TLV data .Asset ID = 1631707220 Received: Wed Oct 13 11:24:32 2021 TTL TLV data .seconds = 120...

  • Page 143: Individual Settings That Impact Energy Efficiency

    Other settings and functions Use the top and down arrows to scroll down and view all of the diagnostic information for entries that are displayed in two lines (i.e. DMS Client Status.) Individual settings that impact energy efficiency You can actively reduce energy consumption by making the following settings on your telephone and therefore contribute in an important way to protecting the environment.

  • Page 144: Importing Contacts Via Wbm

    Other settings and functions Importing contacts via WBM You can import your contacts into your phone through WBM interface (for more information, see ”Web interface (WBM)” page 146). The contact file can be  exported from Outlook or discontinueed OSM. See the products documentation for instructions on how to ex- port contacts from an Outlook client or OSM.

  • Page 145: Exporting Contacts Via Wbm

    Other settings and functions 4. The progress and outcome of the import will be indicated to you – A completion message is displayed when the "Press to see im- port results" button is pressed – A successful import will be indicated by a "Import completed" text message below the panel on the page –...

  • Page 146: Web Interface (Wbm)

    Web interface (WBM) Web interface (WBM) General You can configure a number of settings for your phone via the web interface. Com- munication is via a secure HTTPS connection. Access to the web interface must be ac- tivated by your administrator. Launching the web interface For more information about the IP address, the web interface address and how to connect the telephone to the network, refer to the section entitled "Network...

  • Page 147: User Pages

    Web interface (WBM) User Pages A valid User password is required to be configured and entered in order to access data values in a form. The web interface homepage opens once you have entered and confirmed the phone's IP address. 1.

  • Page 148: User Menu

    Web interface (WBM) User menu All settings in the user menu of the web interface can also be made via the user menu on the telephone. Note that some settings in the local menu are not available from WBM (e.g. ringer volumes).
  • Page 149 Web interface (WBM) – Favourites / recently used V page 110  – Direct destination V page 108  – Set delay (seconds) page 112  – Alerts – Visual alerts V page 50  – Audible alerts V page 50 ...
  • Page 150 Web interface (WBM) Phone – Display settings – Contrast V page 31  – Program keys – Normal – Edit V page 61  – Shifted – Edit V page 61.  – Key click – Volume – Off – Low –...

  • Page 151: Fixing Problems

    Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •...

  • Page 152: Repair And Recycling Concept, Extending Performance Capability

    Repair and recycling concept, extending performance capability Repair and recycling concept, extending performance capability This section includes additional user instructions in accordance with the basic award criteria for the Blue Angel eco-label pursuant to RAL-UZ 150. Obligations for Unify ari- sing from this section are only valid in Germany.

  • Page 153: Repair Reliability And Spare Part Supply

    Repair and recycling concept, extending performance capability Repair reliability and spare part supply Unify Software and Solutions GmbH & Co. KG guarantees repair support and spare part supply for up to 5 years following product discontinuation of the OpenScape Desk Phone telephones.

  • Page 154: Local User Menu

    Local user menu Local user menu Opening the user menu on the phone  To open the user menu, press the key. On the Settings tab, select the User menu option. You are prompted to enter the User password page 88. Confirm your input with .
  • Page 155 Local user menu – Back? – Ringer melody = 2 page 93  – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – Back? – Ringer sequence= 1 page 93  – 1? –...
  • Page 156 Local user menu – Emergency page 95  – Available? – Ringer file? – Ringer melody? – Ringer sequence? – Save & exit – Exit (discard changes) – Special 1 page 95  – Available? – Ringer file? – Ringer melody? –...
  • Page 157 Local user menu User Configuration? – Outgoing calls? – Autodial delay = 6 page 123  – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – 9? – Back? – Callback = No page 126 ...
  • Page 158 Local user menu – Copy page 109  – Paste (if copying is active) page 109  – Back  – Busy: 12345 page 111  – Turn on? – Enter destination page 108  – List of saved numbers, if applicable –...
  • Page 159 Local user menu – Save & exit – Exit (discard changes) – CTI-Anrufe? – AutoAnswer = Yes page 114  – No? – Back? – AutoAnswer beep = Yes page 114  – No? – Back? – AutoReconnect beep = Yes page 115 ...
  • Page 160 Local user menu – Secure call alert = Yes page 96  – No? – Back? – Toggle associate =Yes page 121  – No? – Back? – Save & exit – Exit (discard changes) – Keyset? – Lines? – Line (one of eight possible) –...
  • Page 161 Local user menu Phone? – Display settings? – Contrast = page 31  – Save & exit – Exit (discard changes) – Program keys Press the key to be programmed – Normal = Unallocated page 61  – Unallocated? – For further functions, see page 163 ...
  • Page 162 Local user menu Security? – Change user password? page 88  – Current password = – New password = – Confirm password = – Save & exit – Exit (discard changes) – Phone lock? page 91  – Save & exit –...

  • Page 163: Key Functions

    Local user menu Key functions Normal You can program the following functions at the Normal function key level: • Selected dialling • Repeat dialling • Forward all calls • Forward no reply • Forward busy • CF unconditional - any •...
  • Page 164 Local user menu Shifted You can program the following functions at the Shifted function key level: • Selected dialling • Repeat dialling • Alternate • Blind transfer call • Transfer call • Deflecting • Conference • Repertory dial • Show phone •...

  • Page 165: Special Features For Operation On An Openscape 4000

    Special features for operation on an OpenScape 4000 Special features for operation on an OpenScape 4000 Not all functions are supported fully when operating an OpenScape Desk Phone CP110 on an OpenScape 4000, as is the case on an OpenScape Voice. Passively supported functions Some of the functions are only available to you as a passive user.

  • Page 166: Index

    Index Index Operating modes ......... 131 Second call ......... 135 Tips ........... 133 Call settings CTI calls ..........92 MultiLine ..........81 Abort deployment ........13 Call signaling, different ......33 AICS Zip tone ........34, 42 Call type ..........65 Allowing call joining ........
  • Page 167 Index During calls MultiLine ..........78 Immediate ring ........67 Key click ..........32 Emergency call ........91 Emergency number ........91 Executive/secretary ........85 LDAP ............54 LED displays Direct station selection keys (DSS) ..18 Function keys ........18 Favorites for call forwarding ....
  • Page 168 Index Phantom line ........... 73 Telephone maintenance ......151 Phone settings ......... 92 Time display format ........98 Phonebook ..........52 Toggle/connect ........42 Primary line ..........73 Troubleshooting ........151 Privacy ........... 87 Private line ..........74 Program/Service menu ......26 Programmable function key .......

Table of Contents